User Manual

4-1
v1.0, December 2008
Chapter 4
Troubleshooting
This chapter provides information about troubleshooting your RangeMax Dual Band Wireless-N
USB Adapter WNDA3100v2. For information about connecting to wireless networks and the
Internet, see “Basic Setup” in Chapter 1.
Troubleshooting Tips
Use the following information to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.
Table 4-1. Troubleshooting Tips
Problem Action
The LED is not lit. The WNDA3100v2 is not connected to the USB port correctly
or the WNDA3100v2 software is not loaded.
• Remove and reinsert the WNDA3100v2.
• Check the Windows device manager to see if the
WNDA3100v2 is recognized and enabled. Reload the
WNDA3100v2 software, if necessary.
• Try to install the WNDA3100v2 in a different USB slot on
your system if one is available.
The LED blinks, but the WNDA3100v2 is
not connected to an access point.
The WNDA3100v2 is trying to connect to an access point, but
cannot connect.
• The access point might not be powered on.
• The access point and the WNDA3100v2 are not configured
with the same wireless parameters. Check the SSID and
wireless security settings.
I cannot connect to an access point.
The access point is available, and there is
good signal strength.
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the
WNDA3100v2 is still connected to the previous access
point, and you cannot change to the WPA-PSK access
point.
• If the access point is WEP protected (either 64- or 128- bit
encryption), you are prompted to enter the WEP encryption
security information.