User's Manual

N600 Wireless Dual Band Router WNDR3400v2 User Manual
Troubleshooting 8-1
v1.0, June 2011
Chapter 8
Troubleshooting
This chapter provides information about troubleshooting your N600 Wireless Dual Band Router
WNDR3400v2. After each problem description, instructions are provided to help you diagnose
and solve the problem. As a first step, review the Quick Tips.
This chapter includes the following sections:
• “Quick Tips”
• “Troubleshooting Basic Functions” on page 8-3
• “Cannot Access the Internet” on page 8-5
• “Troubleshooting a Network Using the Ping Utility” on page 8-6
• “Problems with Date and Time” on page 8-8
• “Wireless Connectivity” on page 8-9
• “Restoring the Default Configuration and Password” on page 8-14
Quick Tips
This section describes tips for troubleshooting some common problems.
Tip: NETGEAR provides helpful articles, documentation, and the latest software
updates at http://www.netgear.com/support.
Table 8-1. Quick Tips
Recommendation Instructions
Be sure to restart your network in this sequence.
1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
4. Turn on the wireless router and wait 2 minutes.
5. Turn on the computers.