DOCSIS 3.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Support Thank you for selecting NETGEAR products. Contact your Internet service provider for technical support. For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries.
Contents Chapter 1 Connecting to the Internet Gateway Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Gateway Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Wireless Performance and Gateway Location . . . . . . . . . . . . . . . . . . . . . . 9 Log In to Your Gateway . . . . . . . . . . . . . .
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Remote Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Configure Universal Plug and Play (UPnP) . . . . . . . . . . . . . . . . . . . . . . . . 40 Set Networking Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Chapter 5 Troubleshooting Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1. Connecting to the Internet 1 For help installing the gateway, see the DOCSIS 3.0 N900 Wireless Data Gateway CG4500BD Installation Guide.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Gateway Front Panel WPS LED Wireless LED Power LED Downstream LED Upstream LED Internet LED LAN Ethernet LEDs Figure 1. Gateway front view You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the gateway. Table 1. LEDs and buttons LED Description 2.4 GHz • • • Solid green. The wireless card is plugged in and enabled. Blinking. There is traffic on the wireless card. Off.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway LED Power Downstream Upstream Internet LAN (Ethernet) Wireless On/Off WPS Description • • • • Solid green. Power is supplied to the cable modem. Blinking. The modem is performing a power-on self-test. Red. The unit is performing a self-test or the thermal cutoff circuit has been triggered. Off. The modem is not receiving power. • • • • Blue. More than one downstream channel is locked. Green. One downstream channel is locked. Blinking green.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Gateway Rear Panel Ethernet LAN ports USB port Reset Coaxial button cable connector Power adapter input Figure 2. Gateway rear panel The rear panel includes the following connectors, viewed from left to right: • Four Gigabit Ethernet LAN ports. To connect local computers, use these ports. • USB port. The USB port is a USB host and can be used for connecting a USB hard drive, flash drive, or printer. • Reset.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Label The label on the bottom of the gateway shows the router’s Restore Factory Settings button, WiFi network name (SSID), serial Number, and MAC address. MAC Address WiFi Network Names (SSID) Serial Number Figure 3. Label on router See Factory Default Settings on page 54 for information about the Restore Factory Settings button and the factory setting values.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Log In to Your Gateway Log in to the gateway to view or change its settings. Note: To connect to the gateway, use a computer configured for DHCP (most computers are). For help with configuring DHCP, see the instructions that came with your computer. When you have logged in, if you do not click Logout, the gateway waits for 5 minutes after there has been no activity before it automatically logs you out. To log in to the gateway: 1.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway View Basic Settings The Basic Settings screen shows the Internet settings for the gateway. To view or configure the basic settings: 1. Select Basic Settings from the main menu. 3 2. Enter the Domain Name and Device Name. 3. Click Apply.
2. Wireless Configuration Note: Before changing wireless settings, connect the gateway and set up its Internet connection as described in the DOCSIS3.0 N900 Wireless Data Gateway CG4500BD Quick Installation Guide.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Set Up Your Wireless Network To set up the wireless network, you can enter wireless settings, (see Configure Wireless Settings Manually on page 13), or you can use Wi-Fi Protected Setup (WPS), (see Use Push 'N' Connect (WPS) Wireless Setup on page 16). To wirelessly connect to the gateway, a computer or wireless device must be configured with the same wireless settings as the gateway.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway The upper section of the Wireless Settings screen displays for the 2.4 GHz network. The lower portion of the Wireless Settings screen displays settings for the 5 GHz network.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway 4. Specify the Wireless Network settings for each network: • Name (SSID). The name of the wireless network. • Region. The location where the gateway operates. • Channel. The available channels depend on the region. Some countries have laws specifying which channels should be used.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Note: If you plan to use WPS, and you want to keep your wireless settings the same, go to the Advance Wireless Settings screen and make sure that the Keep Existing Settings check box is selected. See Advanced Wireless Settings (2.4 GHz and 5 GHz)on page 30.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway If it works with WPS, it has a WPS utility and might also have a WPS button that you can press. 2. Log in to the gateway. For more information, see Log In to Your Gateway on page 10. 3. In the main menu, select Add WPS Client. 4. Click Next. The Add WPS Client screen displays: 5. Either click the WPS button, or press the button on the front of the gateway. • The WPS LED on the front of the gateway begins to blink.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway You should see the gateway’s Internet LED blink, showing that the Internet connection is in use. Add a Client Using a PIN Any computer or wireless device that connect wirelessly to the gateway is a client. After a device is added as a client, it can automatically connect to the gateway. To add a wireless device to your gateway using a PIN: 1. Make sure that you know how WPS works on your computer or wireless device.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway 8. On the computer that just joined the wireless network, make sure you can connect to the Internet. You should see the gateway’s Internet LED blink, showing that the Internet connection is in use. Set Up Wi-Fi Multimedia You can use the Wi-Fi Multimedia (WMM) screen to set up wireless multimedia Quality of Service (QoS). To set up Wi-Fi Multimedia: 1. Log in to the gateway. For more information, see Log In to Your Gateway on page 10. 2.
3. Managing Your Network 3 This chapter describes how to perform network management tasks with your gateway. When you log in to the gateway (see Log In to Your Gatewayon page 10), these tasks are grouped under Maintenance.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Change Your Password For security reasons, the gateway has its own user name and password. NETGEAR recommends that you change the default password to a more secure password. The ideal password should contain no dictionary words from any language, and should be a mixture of both uppercase and lowercase letters, numbers, and symbols. Passwords can contain up to 30 characters. To change the password: 1. In the main menu, under Maintenance, select Set Password.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway View the Gateway Status Use the Modem Status screen to see hardware and firmware details about the gateway and basic status information. From the main menu, under Maintenance, select Modem Status. The following table describes the fields displayed in this screen: Table 1. Modem status fields Field Description Standard Specification Compliant DOCSIS 3.0 Hardware Version The hardware version of the gateway.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway View the Connection Status To track the gateway’s initialization procedure, and to get details about the downstream and upstream cable channel, use the Connection screen. The time is displayed after the gateway is initialized. To view the gateway’s initialization procedure: In the main menu, under Maintenance, select Connection.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Back Up and Restore Your Settings The configuration settings of the gateway are stored in a configuration file in the gateway. To save the backup settings: 1. In the main menu, under Maintenance, select Backup. 2. Click Back Up. If you did not set up your browser to save downloaded files automatically, indicate where you want to save the file and click Save.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway View the Event Log The gateway logs security-related events such as denied incoming service requests and hacker probes. To view the event log: 1. In the main menu, under Maintenance, select Event Log. 2. Do either of the following: • To clear the log, click Clear Log. • To refresh the log, click Refresh. Run the Diagnostic Utilities From the Diagnostics screen, you can run ping and traceroute utilities.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway 3. Select Ping in the Utility list. 4. Specify the following parameters for the ping utility. • Target. The IP address of the ping target computer. • Ping Size. The size of the ping packet. • No. of Pings. The number of times to ping the target computer. • Ping Interval. The time between pings. 5. Click Start Test. The ping results display: To stop a ping test: Click Abort Test. To clear the results from the display: Click Clear Results.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Traceroute Utility To display the route and measure transit delays of packets across an IP, run the traceroute utility. To run a traceroute test: 1. Log in to the gateway. For more information, see Log In to Your Gatewayon page 10. 2. In the main menu, under Maintenance, select Diagnostics. 3. In the Utility list, select Traceroute. 4. Specify the following parameters for the traceroute utility. • Target.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Remove USB Devices To remove a USB device: 1. In the main menu, under USB Storage, select Basic Settings. Click Safely Remove USB Device.
4. 4 Advanced Settings This chapter describes how to customize your network through the advanced settings on your gateway. When you log in to the gateway (see Log In to Your Gateway on page 10), these tasks are grouped under Advanced. This chapter includes the following sections: • Advanced Wireless Settings (2.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Advanced Wireless Settings (2.4 GHz and 5 GHz) To configure the wireless radio settings, and other advanced settings, use the Advanced Wireless Settings screen. To configure advanced wireless settings: 1. In the main menu, under Advanced, select one of the following options: • Wireless Settings 2.4 GHz • Wireless Settings 5 GHz The Advanced Wireless Settings screen displays. 2. Configure the settings described in the following table.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Advanced Wireless Settings Description WPS Settings Disable router’s PIN Selecting this check box disables the PIN that WPS clients use to connect to the gateway with the PIN method. Normally this check box is cleared, which is the default setting. Keep Existing Settings If a WPS client is added, the gateway automatically selects this check box.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway • Time of Day to Block. You can specify the time of day to block the computer. The default is All Day. Be sure that you clear the All Day check box if you want to enter specific times. The selected period applies to each day that you selected. 5. Click Apply. 6. Repeat these steps for all computers that you want to block. To stop blocking a computer: 1. In the MAC Filter List, select the computer. 2. Clear its Enable check box.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway The Enable check box is automatically selected. 4. Select the days to block. 5. In the Time of Day to Block section, select a start time and an end time. This time range applies to each day you selected in Day(s) to Block section for the specific computer. All day is the default value. 6. Click Apply. To delete a device from the IP Filter List: 1. In the main menu, under Advanced, select IP Filtering. 2. Select the computer. 3. Click Delete. 4. Click Apply.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway 4. Perform one of the following actions: • Click Add to save your settings. The Active Filters table now displays the list of ports that are currently blocked. • To delete a service, select the radio button in the Active Filters table for the service that you want to delete, and click Delete. • To reset the selection in the Services drop-down list and to clear all the fields in the Add Custom Service table, click Reset.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway 2. From the Service list, select the service for which you want to configure port forwarding. 3. To add a custom rule that is not in the list of services, specify these settings in the Add Custom Service table: • Name. A name for the service. • Start Port. The start port for the service. • End Port. The end port for the service. • Protocol. The protocol for the ports: • - TCP. TCP only. - UDP. UDP only. - Both. Both TCP and UDP. Local IP Address.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Note: Only one computer at a time can use port triggering. After a computer finishes using a port triggering application, there is a short time-out period before another computer can use the application. To configure port triggering: 1. In the main menu, under Advanced, select Port Triggering. 2. For each port trigger, enter the settings in the Port Triggering List: • Trigger Range.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway To set up a DMZ host: 1. In the main menu, under Advanced, select DMZ Host. 2. Select the Respond to Ping on WAN Port check box. When you select this check box, the gateway responds to a ping request instead of the DMZ computer. For example, some systems tracking the performance of the broadband connections in terms of latency and packet loss need the gateway to reply to ping requests. 3. Type the last digits of the IP address in the DMZ Address field.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway To configure LAN IP settings: 1. In the main menu, under Advanced, select LAN IP. 2. Specify these settings: • LAN IP Address. The factory default setting is 192.168.0.1. • Subnet mask. The network number portion of an IP address. Unless you are implementing subnetting, use 255.255.255.0 as the subnet mask. • DHCP Server.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway To delete an IP address from the DHCP Client Lease Info table: 1. In the DHCP Client Lease Info table, select the radio button for the MAC and IP address that you want to remove. 2. Click Delete. The information for the selected MAC and IP address is removed from the DHCP Client Lease Info table. To remove all information from the DHCP Client Lease Info table, click Clear DHCP Leases.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway 2. Select the Allow Remote Management check box. 3. Enter a name in the Remote User Name field. To manage the gateway, use this name from the remote computer. 4. Enter a password in the Remote Password field. To access the gateway, use this password from the remote computer. 5. To access the gateway remotely in your browser when you connect, specify the port number. To determine the port number: a. From a remote location, start a browser. b.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway • Advertisement time to live. The time to live for the advertisement, measured in hops (steps) for each UPnP packet that is sent. Hops are the steps a packet takes between routers. The number of hops can range from 1 to 255. The default value for the advertisement time to live is four hops, which should be fine for most home networks. If you notice that some devices are not being updated or reached correctly, you might need to increase this value slightly.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway To enable NTP: 1. In the main menu, under Advanced, select NTP. 2. Select the NTP enable box. 3. Enter the IP server addresses. a. Enter the first server IP address in the Server IP Address 1 field. b. Enter the second server IP address in the Server IP Address 2 field. c. Enter the third server IP address in the Server IP Address 3 field. 4. Click Apply.
5. 5 Troubleshooting This chapter gives information about troubleshooting your NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway. For the common problems listed, see the section indicated. • Have I connected the gateway correctly? See “Basic Functions” on page 44. • I cannot access the gateway configuration with my browser. See “Connect to the Gateway’s Main Menu” on page 44. • I have configured the gateway but I cannot access the Internet. See “Troubleshoot the ISP Connection” on page 45.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Basic Functions After you have turned on power to the gateway, do the following: 1. Check to see that the Power LED is lit. 2. Check that the numbered Ethernet LEDs light momentarily. 3. After a few seconds, check that the LEDs are lit for any local ports that are connected. The following table provides help when you are using the LEDs for troubleshooting. LED Behavior Action All LEDs are off when the gateway • is plugged in.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway • Make sure that your computer’s IP address is on the same subnet as the gateway. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.0.10 to 192.168.0.254. Note: If your computer’s IP address is shown as 169.254.x.x: Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway easily troubleshoot a TCP/IP network by using the ping utility in your computer or workstation. Test the LAN Path to Your Gateway You can use ping to verify that the LAN path to your gateway is set up correctly. To ping the gateway from a computer running Windows 95 or later: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type ping followed by the IP address of the gateway, as in this example: ping 192.168.0.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway If the path is functioning correctly, replies as in the previous section are displayed. If, you do not receive replies: • Check that your computer has the IP address of your gateway listed as the default gateway. If DHCP assigns the IP configuration of your computer, this information is not visible in your computer’s Network Control Panel. Verify that the IP address of the gateway is listed as the default gateway.
A.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Factory Default Settings You can return the gateway to its factory settings. On the bottom of the gateway, press and for over 7 seconds. The gateway resets and returns to the factory hold the Reset button configuration settings shown in the following table. Table 2. Factory default settings Feature Field Default Gateway login User login URL http://192.168.0.1 User name and password (case-sensitive) admin/password LAN IP 192.168.0.1 Subnet mask 255.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Feature Field Default Wireless Wireless communication Enabled SSID name The last 3 octets of the Wi-Fi MAC address Security WPA/WPA2 The default WPA/WPA2 password is the 13-character serial number of the gateway.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Technical Specifications The following table describes the technical specifications for the gateway. Table 3. Technical specifications Paramenter Specification Network protocol and standards compatibility Data and routing protocols: TCP/IP, DHCP server, and client, DNS relay, NAT (many-to-one), TFTP client, VPN pass-through (IPSec, PPTP) Power adapter • • North America (input): 120V, 60 Hz, input All regions (output): 12V DC @ 2.
B. Notification of Compliance B Regulatory Compliance Information This section includes user requirements for operating this product in accordance with National laws for usage of radio spectrum and operation of radio devices. Failure of the end user to comply with the applicable requirements may result in unlawful operation and adverse action against the end-user by the applicable National regulatory authority.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway FCC Radio Frequency Interference Warnings & Instructions This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
NETGEAR DOCSIS 3.0 N900 Wireless Data Gateway Avertissement: Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utili-sation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.