AC1900, N900, and N450 WiFi Cable Data Gateways M od els C6 3 0 0 B D, CG 4 5 0 0 B D, a nd CG 3 0 0 0 D v 2 User Manual September 2014 202-11434-01 350 East Plumeria Drive San Jose, CA 95134 USA
AC1900, N900, and N450 WiFi Cable Data Gateways Support Thank you for selecting NETGEAR products. For technical support, contact Cox Support. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries.
Contents Chapter 1 Hardware Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Hardware Features of the AC1900 WiFi Cable Data Gateway. . . . . . . . . . . . . . . 8 Front Panel of the AC1900 WiFi Cable Data Gateway . . . . . . . . . . . . . . . . . . . 8 Back Panel of the AC1900 WiFi Cable Data Gateway . . . . . . . . . . . . . . . . . . 11 Product Label of the AC1900 WiFi Cable Data Gateway . . . . . . . . . . . . . .
AC1900, N900, and N450 WiFi Cable Data Gateways Manage the LAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . View or Change the LAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use the WiFi Cable Data Gateway as a DHCP Server . . . . . . . . . . . . . . . . . . . Manage IP Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use the WPS Wizard to Add a Device to the WiFi Network . .
AC1900, N900, and N450 WiFi Cable Data Gateways Chapter 7 Share USB Drives Attached to the Cable Data Gateway USB Drive Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Access a USB Drive on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Back Up Windows Computers with ReadySHARE Vault . . . . . . . . . . . . . . . . . . . 100 Specify the Method for Accessing the USB Drive . . . . . . . . . . . . . . . . . . .
AC1900, N900, and N450 WiFi Cable Data Gateways Power LED Is Red (Solid or Blinking) at Any Time Other Than While Booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 2.4 GHz or 5 GHz LED or WiFi LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 LAN LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Cannot Log In to the Cable Data Gateway . . . . . . . . . . . . .
1. 1 Hardware Overview This manual is for the following NETGEAR® WiFi cable data gateway models: • AC1900 WiFi Cable Data Gateway, Model C6300BD • N900 WiFi Cable Data Gateway, Model CG4500BD • N450 WiFi Cable Data Gateway, Model CG3000Dv21 Note: In this manual, unless stated by individual model name, these models are referred as the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways Introduction The cable data gateway provides you with an easy and secure way to set up a WiFi home network with fast access to the Internet over a cable network. It lets you block unsafe Internet content and applications and protects the devices (WiFi devices, computers, gaming consoles, and so on) that you connect to your home network. To set up your new cable data gateway, use the installation guide that comes in the package.
AC1900, N900, and N450 WiFi Cable Data Gateways WPS button WPS LED Nonfunctional button and LEDs Power LED Downstream LED Upstream LED Internet LED 2.4 GHz WiFi LED 5 GHz WiFi LED LAN LEDs (1–4) Figure 1. Front panel LEDs and buttons of the AC1900 You can use the LEDs to verify status and connections. The following table lists and describes each LED and the WPS button on the front panel. Table 1.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 1. Front panel LEDs and button of the AC1900 (continued) LED Power Icon Description • • • Solid green. The gateway is receiving power. Blinking green. The gateway is powering on. Solid red. The gateway is performing a self-test or the thermal cutoff circuit was triggered. Note: Off. The gateway is not receiving power.If the Power LED lights red or blinks red at any other time than while booting, see Troubleshoot with the LEDs on page 155.
AC1900, N900, and N450 WiFi Cable Data Gateways Back Panel of the AC1900 WiFi Cable Data Gateway The back panel contains ports, connectors, and a recessed button. l Reset button Ethernet LAN ports USB port Coaxial cable connector Power adapter input Figure 2. Back panel connections and button of the AC1900 The back panel includes the following components, viewed from top to bottom: • Recessed Reset button.
AC1900, N900, and N450 WiFi Cable Data Gateways Product Label of the AC1900 WiFi Cable Data Gateway The label on side panel of the cable data gateway shows the login information, MAC address, serial number, WiFi network names, and WiFi password (key). 2.4 GHZ preset WiFi SSID 5 GHz preset WiFi SSID Serial number Preset WiFi password MAC address Figure 3.
AC1900, N900, and N450 WiFi Cable Data Gateways WPS button WPS LED 2.4 GHz WiFi LED 5 Ghz WiFi LED Nonfunctional button Power LED Downstream LED Upstream LED Internet LED LAN Ethernet LEDs Figure 4. Front panel buttons and LEDs of the N900 You can use the LEDs to verify status and connections. The following table lists and describes each LED and the WPS button on the front panel. Table 2.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 2. LEDs and front panel buttons of the N900 (continued) LED Icon Description 5 GHz WiFi • • • Solid green. The 5 GHz WiFi radio is functioning and available for use. Blinking. The 5 GHz WiFi radio is processing traffic. Off. The 5 GHz WiFi radio is disabled. (If the radio is disabled, see Control the WiFi Radios on page 109.) Power • • • Solid green. The gateway is receiving power. Blinking green. The gateway is powering on. Blinking red.
AC1900, N900, and N450 WiFi Cable Data Gateways Back Panel of the N900 WiFi Cable Data Gateway The back panel contains ports, connectors, and a recessed button. LAN ports USB port Reset button Coaxial cable connector Power adapter input Figure 5. Back panel connections and button of the N900 The back panel includes the following components, viewed from top to bottom: • Four 10/100/1000 Mbps Ethernet LAN ports. Use these ports to connect local computers to the Ethernet LAN of the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways Product Label of the N900 WiFi Cable Data Gateway The label on the side panel of the cable data gateway shows the login information, MAC address, serial number, WiFi network names, and WiFi password (key). 2.4 GHZ preset WiFi SSID 5 GHZ preset WiFi SSID Serial Number Preset WiFi password MAC Address Figure 6.
AC1900, N900, and N450 WiFi Cable Data Gateways WPS button WPS LED WiFi9 LED Nonfunctional button USB port Power LED Downstream LED Upstream LED Internet LED LAN LEDs Figure 7. Front panel buttons and LEDs of the N450 You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel. Table 3. LEDs and front panel buttons of the N450 LED WiFi LED Icon Description • • • Solid green.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 3. LEDs and front panel buttons of the N450 (continued) LED Power Icon Description • • • • Solid green. The cable data gateway is receiving power. Blinking green. The cable data gateway is powering on. Blinking red. The cable data gateway is performing a self-test or the thermal cutoff circuit was triggered. Off. The cable data gateway is not receiving power.
AC1900, N900, and N450 WiFi Cable Data Gateways Back Panel of the N450 WiFi Cable Data Gateway The back panel contains ports, connectors, and a recessed button. LAN ports USB port Reset button Coaxial cable connector Power adapter input Figure 8. Back panel connections and button of the N450 The back panel includes the following components, viewed from top to bottom: • Four 10/100/1000 Mbps Ethernet LAN ports. Use these ports to connect local computers to the Ethernet LAN of the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways Product Label of the N450 WiFi Cable Data Gateway The label on the side panel of the cable data gateway shows the login information, WiFi network name, WiFi password (key), serial number, and MAC address. Preset WiFi SSID Serial number Preset WiFi password MAC address Figure 9. Product label of the N450 Position Your WiFi Cable Data Gateway The cable data gateway lets you access your network from anywhere within the operating range of your WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways • Place the cable data gateway away from large metal surfaces, large glass surfaces, insulated walls, and items such as these: - Solid metal doors - Aluminum studs - Fish tanks - Mirrors - Brick - Concrete When you use multiple access points, it is better if adjacent access points use different radio frequency channels to reduce interference.
2. Connect and Get Started 2 This chapter describes how to use NETGEAR genie to connect to the cable data gateway and get started.
AC1900, N900, and N450 WiFi Cable Data Gateways WiFi Cable Data Gateway Setup Requirements The cable data gateway comes with a default configuration. If you want to change from the default configuration, you can use the NETGEAR genie menus and screens to set up your cable data gateway manually. However, before you start the setup process, you need your cable service provider information available.
AC1900, N900, and N450 WiFi Cable Data Gateways To access NETGEAR genie to set up your cable data gateway: 1. Apply power to the cable data gateway. 2. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 3. In the address field of your browser, type http://routerlogin.net (or http://192.168.0.1). The login screen displays. You are prompted to enter a user name and password. admin ******** 4. Type admin for the user name and password for the password. 5.
AC1900, N900, and N450 WiFi Cable Data Gateways The cable data gateway BASIC Home screen provides a dashboard that lets you see the status of your Internet connection and network at a glance. You can click any of the sections of the dashboard to view more detailed information. The left column provides the menus, and at the top is an ADVANCED tab that you can use to access more menus and screens.
AC1900, N900, and N450 WiFi Cable Data Gateways 5. Select ADVANCED > Administration > Set Password. The Set Password screen displays. 6. Type the old password. 7. Type the new password twice. 8. Click the Apply button. Your settings are saved. Join the WiFi Network of the WiFi Cable Data Gateway Choose either the manual or the WPS method to add a WiFi device such as a computer, iPhone, iPad, or gaming device to the WiFi network of the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways Wi-Fi Protected Setup Method Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to a home network while maintaining security. To use WPS (Push 'N' Connect), make sure that all WiFi devices to be connected to the network are Wi-Fi certified and support WPS. During the connection process, the client gets the security settings from the cable data gateway so that every device in the network supports the same security settings.
3. Configure Parental Controls and Basic WiFi Settings 3 This chapter describes how to configure the basic settings such as parental controls, the basic WiFi network, and the guest WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home screen, your browser goes to the Parental Controls website. You can learn more about Parental Controls or download the application. Figure 10. Parental Controls website To set up parental controls: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. Follow the onscreen instructions to download and install the NETGEAR Live Parental Controls Management utility. After installation, Live Parental Controls automatically starts. 8. Click the Next button, read the note, and click the Next button again. Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log in or create a free account. 9.
AC1900, N900, and N450 WiFi Cable Data Gateways a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level screen displays: 10. Select the radio button for the filtering level that you want and click the Next button. The Setup is complete screen displays. 11. Click the Take me to the status screen button. Parental controls are now set up for the cable data gateway. The dashboard shows Parental Controls as Enabled.
AC1900, N900, and N450 WiFi Cable Data Gateways Note: The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security. Note: Best practice is not to change your preset security settings. If you do decide to change your preset security settings, make a note of the new settings and store the note in a safe place where you can easily find it.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. View or change the basic WiFi settings. The following table describes the fields on the basic Wireless Setup screen. Field Description Region Selection Region The selection from the Region menu is United States. You cannot change this selection. Wireless Network (2.4GHz b/g/n) Enable Wireless Isolation By default, WiFi clients that are connected to the 2.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Mode From the Mode menu, select one of the following modes for the 2.4 GHz WiFi band: • Up to 54 Mbps. Legacy mode. This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.11n devices to function at up to 54 Mbps. • Up to 289 Mbps. Neighbor-friendly mode for reduced interference with neighboring WiFi networks. This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Wireless Network (5GHz a/n/ac) Note: Models AC1900 and N900 support the 5 Ghz band. Model N450 does not. Enable Wireless Isolation By default, WiFi clients that are connected to the 5 GHz WiFi band of the cable data gateway can access each other and Ethernet devices that are connected to the cable data gateway. As an additional security measure, you can prevent WiFi from doing so by selecting the Enable Wireless Isolation check box.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Security Options Note: Best practise is not to change your preset security settings (WPA-PSK [TKIP] + WPA2-PASK [AES]). If you must change the WiFi security, select one of the following WiFi security options for the 5 GHz band of the main WiFi network: • None. An open WiFi network that does not provide any security. Any WiFi device can join the 5 GHz band of the main WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways mode in the 2.4 GHz band. For information about configuring the WiFi mode, see View or Change the Basic Settings for the Main WiFi Network on page 31. To enable and configure the settings for the guest WiFi network: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Enable SSID Broadcast By default, the cable data gateway broadcasts its SSID of the 2.4 GHz WiFi band so WiFi stations can detect the WiFi name (SSID) in their scanned network lists. To turn off the SSID broadcast for the 2.4 GHz WiFi band for the guest WiFi network, clear the Enable SSID Broadcast check box. Allow guest to access My Local Network By default, WiFi clients that are connected to the 2.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Wireless Network (5GHz a/n/ac) Enable Guest Network By default, the guest WiFi network is disabled. To enable the guest WiFi network for the 5 GHz WiFi band, select the Enable Guest Network check box. Enable SSID Broadcast By default, the cable data gateway broadcasts its SSID of the 5 GHz WiFi band so WiFi stations can detect the WiFi name (SSID) in their scanned network lists.
AC1900, N900, and N450 WiFi Cable Data Gateways • Do you use the correct network name (SSID) and password? Configure Parental Controls and Basic WiFi Settings 40
4. Manage Internet, WAN, and LAN Settings and Use the WPS Wizard 4 This chapter describes how to manage the Internet, WAN, and LAN settings and how to use the WPS wizard.
AC1900, N900, and N450 WiFi Cable Data Gateways Manage the Internet Setup In general, the cable data gateway receives the Internet settings dynamically from the cable service provider. However, you can view or change the Internet settings. The main Internet settings that you can configure are the IP address of the cable data gateway (dynamic or static) and the Domain Name System (DNS) server (dynamic or static). To view or change the Internet settings: 1.
AC1900, N900, and N450 WiFi Cable Data Gateways The following table describes the fields on the Internet Setup screen. Field Description Account Name (If Required) Enter the account name provided by your cable service provider. This name might also be called the host name. If you do not know or did not receive an account name, leave the default name, which is the model number of the cable data gateway. Domain Name (If Required) Enter the domain name provided by your cable service provider.
AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Setup > WAN Setup. The WAN Setup screen displays. 6. View or change the WAN settings. The following table describes the fields on the WAN Setup screen.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Respond to Ping on Internet Port By default, this check box is selected to enable the cable data gateway to respond to a ping from the Internet. Note: When you allow the cable data gateway to respond to a ping from the Internet, the cable data gateway could be discovered by anyone and in that way become vulnerable to attacks.
AC1900, N900, and N450 WiFi Cable Data Gateways To set up a default DMZ server: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5.
AC1900, N900, and N450 WiFi Cable Data Gateways View or Change the LAN Settings You can view or change the LAN settings. To view or change the LAN settings: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password.
AC1900, N900, and N450 WiFi Cable Data Gateways The following table describes the fields on the LAN Setup screen. Field Description Device Name By default, the device name is the cable data gateway model. You can change the device name to another name. LAN TCP/IP Setup IP Address The LAN IP address of the cable data gateway. The default LAN IP address is 192.168.0.1. Note: If you change the IP address, you first might need to disable the DHCP server.
AC1900, N900, and N450 WiFi Cable Data Gateways The cable data gateway delivers the following parameters to any LAN device that requests DHCP: • An IP address from the range that you defined • Subnet mask • Gateway IP address (the cable data gateway’s LAN IP address) • DNS server IP address (the cable data gateway’s LAN IP address) You can specify the pool of IP addresses that the cable data gateway assigns by setting the starting IP address and ending IP address.
AC1900, N900, and N450 WiFi Cable Data Gateways Best practise is to assign a reserved IP address to a computer or server that requires permanent IP settings. Reserve an IP Address You must know the IP address and MAC address of a device for which you want to reserve an IP address. To reserve an IP address: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net.
AC1900, N900, and N450 WiFi Cable Data Gateways Tip: If the computer is already on your network, you can select the corresponding radio button from the Address Reservation Table. The computer’s information is automatically copied into the IP Address, MAC Address, and Device Name fields. 8. Type the MAC address of the device. 9. Type a name for the device. 10. Click the Add button. The reserved address is entered into the Address Reservation Table on the LAN Setup screen. 11.
AC1900, N900, and N450 WiFi Cable Data Gateways Remove an IP Address Reservation You can remove an IP address reservation that you no longer need. To remove an IP address reservation: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password.
AC1900, N900, and N450 WiFi Cable Data Gateways Use WPS with the Push Button Method For you to use the push button method to connect a WiFi device to the cable data gateway’s WiFi network, the WiFi device that you are trying to connect must provide either a physical button or a software button. You can use the physical button and software button only to let a WiFi device join the main WiFi network, not the guest WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways By default, the Push Button (recommended) radio button is selected. button onscreen or press the WPS button on the front panel of the 8. Either click the cable data gateway. For two minutes, the cable data gateway attempts to find the WiFi device (that is, the client) that you want to join the cable data gateway’s main WiFi network. During this time, the WPS LED on the front panel of the cable data gateway blinks green. 9.
AC1900, N900, and N450 WiFi Cable Data Gateways Use WPS with the PIN Method To use the PIN method to connect a WiFi device to the cable data gateway’s WiFi network, you must know the PIN of the WiFi device that you are trying to connect. To let a WiFi device join the cable data gateway’s WiFi network using WPS with the PIN method: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net.
AC1900, N900, and N450 WiFi Cable Data Gateways On the screen that displays, the Push Button (recommended) radio button is selected by default. 7. Select the PIN Number radio button. The Add WPS Client screen displays. 8. In the Enter Client's PIN field, enter the PIN number of the WiFi device. 9. Click the Next button.
AC1900, N900, and N450 WiFi Cable Data Gateways For four minutes, the cable data gateway attempts to find the WiFi device (that is, the client) that you want to join the cable data gateway’s main WiFi network. During this time, the WPS LED on the front panel of the cable data gateway blinks green. 10. Within four minutes, go to the WiFi device and use its WPS software to join the network without entering a password.
5. Manage the Firewall and Secure Your Network 5 This chapter describes how to use the basic firewall features of the cable data gateway to prevent objectionable content from reaching the computers and other devices connected to your network.
AC1900, N900, and N450 WiFi Cable Data Gateways Block Keywords and Domains for HTTP Traffic You can block keywords and domains (websites) to prevent certain types of HTTP traffic from accessing your network. By default, keyword blocking is disabled and no domains are blocked. Set Up Blocking You can set up blocking of specific keywords and domains to occur continuously or according to a schedule. To set up keyword and domain blocking: 1.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Specify a keyword blocking option: • Per Schedule. Use keyword blocking according to a schedule that you set. For more information, see Schedule When Features Are Active on page 68. • Always. Use keyword blocking continuously. 7. In the Type keyword or domain name here field, enter a keyword or domain. Here are some sample entries: • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify .
AC1900, N900, and N450 WiFi Cable Data Gateways The keyword or domain is removed from the blocked list. 8. Click the Apply button. Your settings are saved. Remove All Keywords and Domains from the Blocked List You can simultaneously remove all keywords and domains from the blocked list. To remove all keywords and domains from the blocked list: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2.
AC1900, N900, and N450 WiFi Cable Data Gateways The BASIC Home screen displays. 5. Select ADVANCED > Security > Block Sites. The Block Sites screen displays. 6. Scroll down and select the Allow trusted IP address to visit blocked sites check box. 7. In the Trusted IP Address field, enter the IP address of the trusted device. The first three octets of the IP address are automatically populated and depend on the IP address that is assigned to the cable data gateway on the LAN Setup screen. 8.
AC1900, N900, and N450 WiFi Cable Data Gateways the authors of the application. Although the cable data gateway already holds a list of many service port numbers, you are not limited to these choices. You can block access to specific Internet services by devices on your network. This feature is called service blocking or port filtering. The cable data gateway provides default (predefined) services that you can select to block.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Specify a keyword blocking option: • Per Schedule. Use service blocking according to a schedule that you set. For more information, see Schedule When Features Are Active on page 68. • Always. Use service blocking continuously. 7. Click the Add button. The Block Services Setup screen displays. 8. From the Service Type menu, select the default application or service to block.
AC1900, N900, and N450 WiFi Cable Data Gateways Your settings are saved. Add and Block a Custom Service If the service that you want to block is not on the default service list, you can define a custom service. To add and block a custom service: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. Click the Add button. The Block Services Setup screen displays. 8. From the Service Type menu, select User Defined. 9. Configure the settings for the custom service or application: • Protocol. Select a protocol. If you are not sure what protocol the service or application uses, select TCP/UDP. • Starting Port and Ending Port. Enter the starting and ending port numbers.
AC1900, N900, and N450 WiFi Cable Data Gateways Change the Settings for a Blocked Service You can change the settings for a specific service that is being blocked. To change the settings for a service on the Block Services screen: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways Remove a Blocked Service If you no longer need a service on the blocked list, you can remove the service. To remove a service from the table on the Block Services screen: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password.
AC1900, N900, and N450 WiFi Cable Data Gateways By default, no schedules are set and you can either enable or disable these features. Set Up a Schedule The cable data gateway does not provide a default schedule but you can add up to 16 custom schedules. To set up a schedule for blocking: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. In the Schedule Name filed, enter a name for the schedule. For example, if you are setting up a schedule for keyword blocking during business hours, you could enter a name that lets you easily identify such a schedule. 8. Set up the schedule for blocking: • Days to Block. Select the check box for each day that you want to block access or specify that blocking occurs on every day by selecting the Every Day check box. • Time of Day to Block.
AC1900, N900, and N450 WiFi Cable Data Gateways Change a Schedule You can change the settings for a schedule. To change the settings for a schedule: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password.
AC1900, N900, and N450 WiFi Cable Data Gateways The Schedule screen displays. 6. Select the radio button next to the schedule that you want to remove. 7. Click the Delete button. The schedule is removed from the table.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Select the Turn E-mail Notification On check box. 7. In the Your Outgoing Mail Server field, enter the name of your cable service provider’s outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this information on the configuration screen of your email program or by contacting your cable service provider. If you leave this field blank, log and alert messages are not sent. 8.
AC1900, N900, and N450 WiFi Cable Data Gateways To manage firewall, web, and NAT ALG features: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button.
AC1900, N900, and N450 WiFi Cable Data Gateways Feature Description Ipsec PassThrough If IPSec pass-through is enabled, IPSec traffic is forwarded. If it is disabled, IPSec traffic is blocked. PPTP PassThrough If PPTP pass-through is enabled, PPTP traffic is forwarded. If it is disabled, PPTP traffic is blocked. Multicast If multicast is enabled, the cable data gateway passes multicasting streams through the firewall. If it is disabled, multicast streams are blocked.
AC1900, N900, and N450 WiFi Cable Data Gateways Feature Description NAT ALG Status These features are enabled by default. To disable a feature, clear the associated Enable check box. RSVP FTP TFTP Kerb88 NetBios IKE Kerb1293 By default, each application and protocol that is listed here can pass through NAT, which means that it is not obstructed by NAT. These applications and protocols are self-explanatory. H225 PPTP MSN SIP ICQ IRC666x ICQTalk Net2Phone IRC7000 7. Click the Apply button.
6. Manage and Monitor Your Network 6 This chapter describes the cable data gateway settings and options for administering, maintaining, and monitoring your cable data gateway and network.
AC1900, N900, and N450 WiFi Cable Data Gateways View the Status and Statistics of the WiFi Cable Data Gateway You can view status information about the cable data gateway and its cable connection, Internet connection, and WiFi networks. In addition, you can view traffic statistics for the various ports.
AC1900, N900, and N450 WiFi Cable Data Gateways The color of the Flag icon indicates the following status: • Green Flag icon. The cable connection or Internet connection is fine and no problems exist. For a WiFi network, the network is enabled and secured. • Red Flag icon. Configuration problems exist for the cable connection or Internet connection or the connection is down. For a WiFi network, the network is disabled or down. • Amber Flag icon.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description LAN Port The settings of the LAN port. For information about how to configure the LAN settings, see Manage the LAN Settings on page 46. MAC Address The Media Access Control (MAC) address. This address is the unique physical address that is assigned to the Ethernet LAN port. IP Address The IP address that the Ethernet LAN port uses. The default IP address is 192.168.0.1.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Broadcast Name Displays whether the 2.4 GHz band of the main WiFi network broadcasts its SSID. Wireless isolation Displays whether WiFi isolation is enabled for the 2.4 GHz band of the main WiFi network. Wi-Fi Protected Setup By default, the Wi-Fi Protected Setup (WPS) function is configured. Wireless Settings (5GHz) The settings of the 5 GHz band of the main WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Wireless isolation By default, WiFi isolation is off. You cannot enable WiFi isolation for the guest WiFi network. Allow guest to access My Local Network Displays whether guests that connect to the 2.4 GHz band of the guest WiFi network are allowed access to devices on the main WiFi network and devices that are attached through the LAN ports. Guest Network (5GHz) The settings of the 5 GHz band of the guest WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. In the Internet Port pane, click the Show Statistics button. The Show Statistics pop-up screen displays. If this screen does not display, your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups. The cable data gateway could also block pop-ups. For information about allowing pop-ups on the cable data gateway, see Manage Firewall, Web, and NAT ALG Security on page 73.
AC1900, N900, and N450 WiFi Cable Data Gateways To change the traffic statistics polling frequency or stop polling: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button.
AC1900, N900, and N450 WiFi Cable Data Gateways 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays. 6. In the Internet Port pane, click the Connection Status button. The Connection Status pop-up screen displays. If this screen does not display, your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups. The cable data gateway could also block pop-ups.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. To release the connection, click the Release button. The connection with your cable service provider is shut down, as is your Internet connection. 8. To renew the connection, click the Renew button. The connection with your cable service provider is reestablished, as is your Internet connection. If a DHCP connection with your cable service provider exists, the cable data gateway receives a new DHCP lease and might receive a new IP address. 9.
AC1900, N900, and N450 WiFi Cable Data Gateways The Startup Procedure section displays the initialization progress. The Downstream Bonded Channels section displays the status of each channel. 6. To see the Upstream Bonded Channels section and system time, scroll down. View the Network Map You can view the active wired and WiFi devices in both the network to which the cable data gateway is connected and the cable data gateway network. If you do not recognize a WiFi device, it might be an intruder.
AC1900, N900, and N450 WiFi Cable Data Gateways If a connection is broken, no blue line displays between the device and the cable data gateway, between the cable data gateway and the Internet, or both. If a connection is over WiFi rather than an Ethernet cable, a WiFi icon displays on the blue line. 6. If more than one device is connected to the cable data gateway, use the arrow icons in the lower right to scroll through the screens. 7. To refresh the screen, click the refresh icon in the upper right.
AC1900, N900, and N450 WiFi Cable Data Gateways To view the WiFi channels in your environment: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button.
AC1900, N900, and N450 WiFi Cable Data Gateways View WiFi Access Points in Your Environment You can view the WiFi access points (APs) that are broadcasting WiFi networks in your environment. These are APs other than the cable data gateway. For each WiFi network, the security level and the signal strength are displayed. To view the WiFi APs in your environment: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2.
AC1900, N900, and N450 WiFi Cable Data Gateways View and Manage the Log The log is a detailed record of websites that users accessed, attempts to access blocked sites, cable data gateway operation, DoS attacks and port scans, WiFi access, and other information. Up to 256 entries can be stored in the log. If you enabled email notification, you receive these logs in an email message. For more information, see Set Up Security Event Email Notification on page 72.
AC1900, N900, and N450 WiFi Cable Data Gateways The Logs screen displays a table that shows for each event a description, the number of times the events occurred, the date and time of the last occurrence, the target IP address and port, and the source IP address and port. 6. Scroll down. The bottom of the screens shows check boxes and buttons. 7. To specify which types of events are logged, scroll down and select or clear the check boxes.
AC1900, N900, and N450 WiFi Cable Data Gateways You are prompted to enter a user name and password. 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Administration > Backup Settings. The Backup Setting screen displays. 6. Click the Back Up button. 7. Choose a location to store the file on a device on your network.
AC1900, N900, and N450 WiFi Cable Data Gateways The Backup Setting screen displays. 6. Enter the full path to the file on your network or click the Browse button to find the file. The name of the backup file from which you can restore the configuration is NETGEAR_.cfg. in which is the model number of your cable data gateway. 7. Follow the directions of your browser to locate the file, and select it. 8. Click the Restore button.
AC1900, N900, and N450 WiFi Cable Data Gateways After you reset the cable data gateway to factory default settings, the user name is admin, the password is password, the LAN IP address is 192.168.0.1 (which is the same as www.routerlogin.net), and the DHCP server is enabled. For a list of factory default settings, see Factory Default Settings on page 164. Use the Reset Button CAUTION: This process erases all settings that you configured in the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Administration > Backup Settings. The Backup Setting screen displays. 6. Click the Erase button. The configuration is reset to factory default settings. When the restoration is complete, the cable data gateway reboots. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the restoration.
AC1900, N900, and N450 WiFi Cable Data Gateways 5. Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays. 6. In the Cable Information pane, click the Reboot button. A warning message displays. 7. To confirm the reboot, click the OK button. The cable data gateway reboots. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reboot. For example, do not close the browser, click a link, or load a new page. Do not turn off the cable data gateway.
7. Share USB Drives Attached to the Cable Data Gateway 7 This chapter describes how to access and configure a USB storage drive attached to your cable data gateway. The USB port on the cable data gateway can be used only to connect USB storage devices like flash drives or hard drives. Do not connect computers, USB modems, CD drives, or DVD drives to the cable data gateway USB port.
AC1900, N900, and N450 WiFi Cable Data Gateways USB Drive Requirements The cable data gateway works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB drives that the cable data gateway supports, visit http://kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device. Such USB devices do not work with the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways To map the USB device to a Windows network drive: 1. Visit www.netgear.com/readyshare. 2. In the ReadySHARE USB Storage Access pane, click the PC Utility link. The readyshareconnect.exe file is downloaded to your computer. 3. Launch readyshareconnect.exe. 4. Select the drive letter to map to the network folder. 5. To connect to the USB drive as a different user, select the Connect using different credentials check box and do the following: a.
AC1900, N900, and N450 WiFi Cable Data Gateways Specify the Method for Accessing the USB Drive You can specify the device name, workgroups, and method for accessing network folders for your USB device. To specify the method for accessing the USB drive: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways • Access Method. By default USB access to the network, HTTP, and FTP are enabled. (File Transfer Protocol [FTP] lets you send and receive large files fast.) You can disable access by clearing the Enable check boxes to the left of the Network Neighborhood, HTTP, and FTP entries in the table. 7. If you changed the settings, click the Apply button. Your changes are saved.
AC1900, N900, and N450 WiFi Cable Data Gateways The table in the Available Networks Folder section shows the following settings: • Share Name. The default share name is USB_Storage0. If Not Shared displays, the default share is deleted, and no other share for the root folder exists. For information about how to change this situation, see Add a Network Folder on a USB Drive on page 103. • Read Access and Write Access. The permissions and access controls on the network folder.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. In the USB Device menu, select the USB drive. Note: Best practise is not to attach more than one drive to the USB port (for example, through a USB hub). 8. Click the Browse button and in the Folder field, select the folder. 9. In the Share Name field, type the name of the share. 10. From the Read Access menu and the Write Access menu, select the settings that you want. All–no password (the default) allows all users to access the network folder.
AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Click the Edit button. The Edit Network Folder screen displays. 6. Change the settings in the fields as needed. For more information about the settings, see Add a Network Folder on a USB Drive on page 103. 7. Click the Apply button. Your changes are saved.
AC1900, N900, and N450 WiFi Cable Data Gateways 5. Select ReadyShare. The USB Storage (Basic Settings) screen displays. 6. Click the Safely Remove USB Device button. The drive goes offline. 7. Physically disconnect the USB drive. Enable the Media Server The cable data gateway can function as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. To enable the cable data gateway to function as a media server, select the Enable Media Server check box. 7. In the Media Server Device Name field, specify the name of the media server. 8. Click the Apply button. Your changes are saved. 9.
8. Configure Advanced Features This chapter describes the advanced features of your cable data gateway. Networking knowledge is needed to implement some of these features.
AC1900, N900, and N450 WiFi Cable Data Gateways Manage Advanced WiFi Settings You can turn the WiFi radio on and off, configure advanced WiFi settings, specify WPS settings, and set up a WiFi access list. Note: The cable data gateway is already configured with the optimum settings. Do not alter these settings unless directed by Cox Support. Incorrect settings might disable the WiFi radio. Control the WiFi Radios By default, the 2.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Change the advanced WiFi settings for the 2.4 GHz and 5 GHz radios: • Enable Wireless Router Radio. By default, the Enable Wireless Router Radio check box is selected and the WiFi radio is enabled. Clearing this check box turns off the WiFi radio of the cable data gateway. When the WiFi radio is disabled, you can still use the cable data gateway by connecting devices with an Ethernet cable.
AC1900, N900, and N450 WiFi Cable Data Gateways View or Change WPS Settings You can control how WPS functions on the cable data gateway. Use caution if you change the WPS settings. Note: For information about how to use WPS to add WiFi devices and other equipment to your WiFi network, see Join the WiFi Network of the WiFi Cable Data Gateway on page 26 and Use the WPS Wizard to Add a Device to the WiFi Network on page 52. To specify WPS settings: 1.
AC1900, N900, and N450 WiFi Cable Data Gateways The Gateway’s PIN field displays the PIN that you can enter on a registrar (for example, Windows Connect Now in Microsoft Windows 7) to configure the cable data gateway’s WiFi settings through WPS. 6. Specify the WPS settings: • Disable Gateway’s PIN. By default, the PIN is enabled, but situations might occur in which you want to disable the PIN.
AC1900, N900, and N450 WiFi Cable Data Gateways Note: If you use a WiFi computer to set up a WiFi access list, add your WiFi computer to the access list; otherwise, you are disconnected when you click the Apply button. To avoid this situation, use a computer with a wired connection to access the cable data gateway. Set Up and Enable a WiFi Access List You can add one or more devices to the WiFi access list for the main WiFi network and the guest WiFi network.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Click the Set Up Access List button. The Wireless Card Access List screen displays. 7. Select the network that the device that you are adding must be allowed or denied access to: • Primary SSID. The device is allowed or denied access to the main WiFi network. • Guest Network SSID. The device is allowed or denied access to the guest WiFi network. 8. Click the Add button. The screen adjusts.
AC1900, N900, and N450 WiFi Cable Data Gateways 9. In the Device Name field, type a name for the WiFi device. 10. In the MAC Address field, type the MAC address of the WiFi device. Tip: You can also select a device from the Available Wireless Cards table by selecting the corresponding radio button. If the device that you want to add is not listed, click the Refresh button to update the Available Wireless Cards table. 11. Click the Add button.
AC1900, N900, and N450 WiFi Cable Data Gateways The Wireless Settings screen displays (that is, the screen to configure advanced settings). 6. Click the Set Up Access List button. The Wireless Card Access List screen displays. 7. Select the access list for which you are changing the settings of a device: • Primary SSID. The access list for the main WiFi network. • Guest Network SSID. The access list for the guest WiFi network. 8.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. Select the access list from which you are removing a device: • Primary SSID. The access list for the main WiFi network. • Guest Network SSID. The access list for the guest WiFi network. 8. In the table, select the radio button next to the device that you want to remove. Note: If you are connected to the cable data gateway over WiFi, make sure that you do not remove your own device from an access list that allows access.
AC1900, N900, and N450 WiFi Cable Data Gateways Here is an example of normal outbound traffic and the resulting inbound responses: 1. You open a browser, and your operating system assigns port number 5678 to this browser session. 2. You type http://www.example.com in the URL field, and your computer creates a web page request message that it sends to your cable data gateway. The message contains the following information: • Source address. Your computer’s IP address • Source port number.
AC1900, N900, and N450 WiFi Cable Data Gateways • Destination port number. 5678, which is the browser session that made the initial request 6. When you finish your browser session, your cable data gateway eventually detects a period of inactivity in the communications and removes the session information from its session table. Incoming traffic is no longer accepted on port number 33333.
AC1900, N900, and N450 WiFi Cable Data Gateways To configure port triggering, you must know which inbound ports the application needs. Also, you must know the number of the outbound port that will trigger the opening of the inbound ports. You can usually find this information by contacting the publisher of the application or the user groups or news groups. Note: Only one computer at a time can use the triggered application.
AC1900, N900, and N450 WiFi Cable Data Gateways 4. Your cable data gateway performs Network Address Translation (NAT) on the source IP address and sends this request message through the Internet to the remote computer, which displays the web page from www.example.com. To configure port forwarding, you must know which inbound ports the application needs. You usually can find this information by contacting the publisher of the application or the relevant user groups or news groups.
AC1900, N900, and N450 WiFi Cable Data Gateways 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Advanced Setup > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering screen displays. 6. Leave the Port Forwarding radio button selected as the service type. 7.
AC1900, N900, and N450 WiFi Cable Data Gateways Note: By default, the Never radio button is selected and port forwarding is disabled, even if you specified services and applications in the table. 11. Click the Apply button. Your settings are saved.
AC1900, N900, and N450 WiFi Cable Data Gateways 8. Specify the custom service or application. The following table describes the fields on the Ports - Custom Service screen. Field Description Service Name Enter a descriptive name. Service Type From the menu, select the correct type of protocol for the service or application (TCP, UDP, or TCP/UDP). Note: If you are not sure which protocol to select, select TCP/UDP.
AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Internal IP address Complete the IP address of your local device that must receive the inbound traffic that is covered by this service or application. External IP address From the menu, select if either any external IP address can connect to the service or application or a single IP address only. If you select a single IP address, enter the IP address. 9. Click the Apply button.
AC1900, N900, and N450 WiFi Cable Data Gateways Disable a Service or Application for Port Forwarding You can disable a port forwarding service or application without removing it from the Port Forwarding Portmap Table. To disable a port forwarding service or application: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. In the table, select the radio button to the left of the service that you want to remove. 8. Click the Delete Service button. The service or application is removed from the Port Forwarding Portmap Table. Note: A default service or application is not removed from the Service Name menu.
AC1900, N900, and N450 WiFi Cable Data Gateways Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real-time communications such as instant messaging, or remote assistance, keep Universal Plug and Play (UPnP) enabled for ease of configuration. For more information, see Manage Universal Plug and Play on page 143.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. Click the Add Service button. The Port Triggering - Services screen displays. 8. Specify the custom service or application.
AC1900, N900, and N450 WiFi Cable Data Gateways The following table describes the fields on the Port Triggering - Services screen. Field Description Service Service Name Enter a descriptive name. Service User From the menu, select if any internal IP address can connect to the service or application or only a single IP address can connect. If you select Single address from the menu, enter the IP address.
AC1900, N900, and N450 WiFi Cable Data Gateways Change a Service or Application for Port Triggering You can change the settings for a service or application that you use for port triggering. To change the port triggering settings for a service or application: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Advanced Setup > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering screen displays. 6. Select the Port Triggering radio button. The screen adjusts. 7. In the table, clear the Enable check box for the service or application that you want to disable. 8. Click the Apply button.
AC1900, N900, and N450 WiFi Cable Data Gateways Manage the Port Triggering Time-Out Period By default, port triggering is enabled with a time-out period of 10 minutes. The time-out value controls the inactivity timer for the designated inbound ports. The inbound ports close when the inactivity time expires. This closure is required because the cable data gateway cannot detect when the application terminates.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. In the Port Triggering Time-out field, enter a value up to 9999 minutes. By default, the port triggering time-out is 10 minutes. 8. Click the Apply button. Your settings are saved. Set Up and Manage IP Address Filtering By default, the cable data gateway allows any connected device access to the Internet. As an added security measure, you can use IP filtering to block specific devices based on their IP addresses from accessing the Internet.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Leave the IP Filtering radio button selected as the filter type. 7. Add a device to the IP Filter Table: a. Device Name. Enter a descriptive name. b. IP Address. Complete the IP address. If the device covers a range of IP addresses, complete the ending IP address for the range in the lower field. Tip: You can also select a device from the Link Device Table by selecting the corresponding radio button.
AC1900, N900, and N450 WiFi Cable Data Gateways Unblock a Device for IP Address Filtering You can unblock a device for IP address filtering so the device can access the Internet access. To unblock a device for IP address filtering: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways 8. Click the Delete button. The device is removed from the IP Filter Table. Set Up and Manage MAC Address Filtering By default, the cable data gateway allows any connected device access to the Internet. As an added security measure, you can use MAC filtering to block specific devices based on their MAC addresses from accessing the Internet.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Select the MAC Filtering radio button. The screen adjusts. 7. Add a device to the MAC Filter Table: a. Device Name. Enter a descriptive name. b. MAC Address. Enter the MAC address. Tip: You can also select a device from the Link Device Table by selecting the corresponding radio button. If the device that you want to add is not listed, click the Refresh button to update the Link Device Table. 8. Click the Add button.
AC1900, N900, and N450 WiFi Cable Data Gateways Your settings are saved. Unblock a Device for MAC Address Filtering You can unblock a device for MAC address filtering so that the device can access the Internet. To unblock a device for MAC address filtering: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways The IP Filtering / MAC Filtering screen displays. 6. Select the MAC Filtering radio button. The screen adjusts. 7. In the MAC Filter Table, select the radio button to the left of the device that you want to remove. 8. Click the Delete button. The device is removed from the MAC Filter Table.
AC1900, N900, and N450 WiFi Cable Data Gateways The Dynamic DNS screen displays. 7. Select the Use a Dynamic DNS Service check box. The selection from the Service Provider menu is fixed at www.DynDNS.org. 8. In the Host Name field, type the host or domain name that your Dynamic DNS service provider gave you. 9. In the User Name field, type the user name for your Dynamic DNS account. This is the name that you use to log in to your account, not your host name. 10.
AC1900, N900, and N450 WiFi Cable Data Gateways Note: Be sure to change the cable data gateway default login password to a secure password. For more information, see Change the Password on page 25. To set up remote management: 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password. 3.
AC1900, N900, and N450 WiFi Cable Data Gateways • To specify access for a range of IP addresses on the Internet: a. Select IP Address Range radio button. b. In the From field, enter the start IP address of the range from which access is allowed. • c. In the To field, enter the end IP address of the range from which access is allowed. To specify access for all IP addresses on the Internet, keep the Everyone radio button selected. This is the default setting. 8.
AC1900, N900, and N450 WiFi Cable Data Gateways The BASIC Home screen displays. 5. Select ADVANCED > Advanced Setup > UPnP. The UPnP screen displays. The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the cable data gateway and which internal and external ports that device opened. The UPnP Portmap Table also displays what type of port (that is, the protocol that is associated with port) is open and whether that port is still active for each IP address. 6.
AC1900, N900, and N450 WiFi Cable Data Gateways for most home networks. If you notice that some devices are not being updated or reached correctly, it might be necessary to increase this value. 9. Click the Apply button. Your settings are saved. 10. To refresh the information in the UPnP Portmap Table, click the Refresh button. The information onscreen is updated. Manage the Network Address Translation Network Address Translation (NAT) determines how the cable data gateway processes inbound traffic.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. Click the Apply button. Your settings are saved. Manage the Ethernet Ports of the LAN Switch For devices that connect to the cable data gateway over an Ethernet cable, the cable data gateway provides access to the LAN through a built-in 10/100/1000BASE-T Ethernet switch. The switch ports automatically negotiate speed and duplex communication with any connected device.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Clear the Auto check for the port for which you want to change the settings. 7. Specify the speed in Mbps by selecting a radio button (10, 100, or 1000). 8. Specify the duplex mode by selecting a radio button (half or full). 9. Click the Apply button. Your changes are saved. Disable Access to an Ethernet Port A situation might occur in which you want to disable access to an Ethernet port.
AC1900, N900, and N450 WiFi Cable Data Gateways You are prompted to enter a user name and password. 3. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Advanced Setup > NTP. The NTP screen displays. By default, the Enable NTP check box is cleared and NTP is disabled. 6. Select the Enable NTP check box.
AC1900, N900, and N450 WiFi Cable Data Gateways 8. Click the Apply button. Your settings are saved.
9. Diagnostics and Troubleshooting 9 This chapter provides information to help you diagnose and solve problems that might occur with the cable data gateway. If you do not find the solution here, contact Cox Support.
AC1900, N900, and N450 WiFi Cable Data Gateways Perform Diagnostics The cable data gateway lets you perform various diagnostic tasks. For normal operation, these tasks are not required. Ping an IP Address Use this test to send a ping packet request to an IP address to test the connection. If the request times out because no reply is received, the destination might be unreachable. However, some network devices can be configured not to respond to a ping. To ping an IP address: 1.
AC1900, N900, and N450 WiFi Cable Data Gateways 6. Enter the ping settings. The following table describes the fields for the ping settings on the Diagnostics screen. Field Description Target Enter the IP address of the device that you want to ping. Ping Size (in bytes) Enter the size of the ping packet. By default, the packet size is 64 bytes. No. of Pings Enter the number of times that the IP address is pinged. By default, the ping is sent three times.
AC1900, N900, and N450 WiFi Cable Data Gateways 7. Enter the traceroute settings. The following table describes the fields for the traceroute settings on the Diagnostics screen. Field Description Target (IP address or Enter the IP address or host name of the device that you want to trace. Name) Max Hops Enter the maximum number of hops for the trace. By default, the maximum number of hops is 30. Data Size (in bytes) Enter the size of the probe packet. By default, the probe packet size is 32 bytes.
AC1900, N900, and N450 WiFi Cable Data Gateways Quick Tips for Troubleshooting The following table includes tips for troubleshooting some common problems. Table 4. Quick tips for troubleshooting Problem Possible Solution Your WiFi network is unresponsive or does not function normally. Restart your WiFi network: 1. Turn off and unplug the cable data gateway. 2. Plug in the cable data gateway and turn it on. Wait two minutes. You cannot connect over WiFi • to the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 4. Quick tips for troubleshooting Problem Possible Solution All LEDs stay on. • • Ethernet LED is off for a port with an Ethernet connection. • • • • Internet LED (or, for model • AC1900, the Online LED) is off even though the cable data • gateway is connected to the cable wall jack. • Clear the configuration of the cable data gateway to its factory defaults. This operation sets the IP address of the cable data gateway to 192.168.0.1.
AC1900, N900, and N450 WiFi Cable Data Gateways Power LED Is Off If the Power LED and other LEDs are off when your cable data gateway is turned on, do the following: • Check that the power cord is correctly connected to your cable data gateway and that the power supply adapter is correctly connected to a functioning power outlet. • Check that you are using the power adapter that NETGEAR supplied for this product. If the error persists, a hardware problem might exist.
AC1900, N900, and N450 WiFi Cable Data Gateways Cannot Log In to the Cable Data Gateway If you are unable to log in to the cable data gateway from a device on your local network, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the cable data gateway (see LAN LED Is Off on page 156). • Make sure that Java, JavaScript, or ActiveX is enabled in your web browser.
AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADVANCED > Administration > Event Log. The Event Log screen displays. The Event Log screen displays a table that shows, for each event, the time that the event occurred, the priority of the event (0 being the highest priority and 6 the lowest), and a detailed description. 6.
AC1900, N900, and N450 WiFi Cable Data Gateways Internet LED or Online LED Is Off If the Internet LED (or, for model AC1900, the Online LED) is off, the cable data gateway was unable to connect to the Internet. Verify the following: • Check that the Internet information is correct (see Manage the Internet Setup on page 42). • Check to see if your cable service provider is experiencing a service problem.
AC1900, N900, and N450 WiFi Cable Data Gateways Troubleshoot Internet Browsing If your cable data gateway can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
AC1900, N900, and N450 WiFi Cable Data Gateways enabled.) For more information, see View or Change the Basic Settings for the Main WiFi Network on page 31. • Does your WiFi device support the security that you are using for your WiFi network (WPA2-PSK [AES] or WPA-PSK [TKIP] + WPA2-PASK [AES])? For information about changing the WiFi security, see View or Change the Basic Settings for the Main WiFi Network on page 31.
AC1900, N900, and N450 WiFi Cable Data Gateways If the path is not working, you see this message: Request timed out If the path is not functioning correctly, the network might not be configured correctly. Do the following: • Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer or workstation. • Verify that the IP address for your cable data gateway and your computer are correct and that the addresses are on the same subnet.
A. Factory Default Settings and Specifications A This appendix includes the factory default settings and technical specifications for the cable data gateway.
AC1900, N900, and N450 WiFi Cable Data Gateways Factory Default Settings You can return the cable data gateway to its factory default settings (see Return the WiFi Cable Data Gateway to Its Factory Default Settings on page 94). The following table shows the factory default settings. Table 5. Factory default settings Feature Router Login Default Settings User login URL http://routerlogin.net or http://192.168.0.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 5.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 5.
AC1900, N900, and N450 WiFi Cable Data Gateways 2. Maximum WiFi signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Technical and Environmental Specifications Table 6.
AC1900, N900, and N450 WiFi Cable Data Gateways Table 6. Cable data gateway specifications (continued) Feature Description WiFi AC1900 WiFi Cable Data Gateway, Model C6300BD: • Up to 600 Mbps1 at 2.4 GHz for 802.11n/g/b devices • Up to 1300 Mbps1 at 5 GHz for 802.11ac/n/a devices N900 WiFi Cable Data Gateway, Model CG4500BD: • Up to 450 Mbps1 at 2.4 GHz for 802.11n/g/b devices • Up to 450 Mbps1 at 5 GHz for 802.11n/a devices N450 WiFi Cable Data Gateway, Model CG3000Dv2: Up to 450 Mbps1 at 2.
