Arlo Wire-Free HD Security Camera System User Manual NETGEAR, Inc.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
Contents 1. Set Up Your System 6 Install Your Base Station .......................................................................................................................................................6 Arlo Base Station LEDs..............................................................................................................................................................7 Use the Arlo App to Set Up an Account .............................................................................
Change Motion Sensitivity...............................................................................................................................................31 Manage Alerts ........................................................................................................................................................................................32 Set Up Geofencing...........................................................................................................................
8. Battery Warnings and Safety 56 Counterfeit and Inferior-Quality Battery Warning.............................................................56 Rechargeable Battery Warning.............................................................................................................................56 Safe Battery Handling and Usage .....................................................................................................................
1. Set Up Your System Setting up your Arlo system involves these steps: • • • • • Install your base station. Get an account and link the base station. Insert batteries into your cameras. Sync your cameras to the base station. Position your cameras. Install Your Base Station The base station connects to your home network and allows you to view your camera streams from anywhere. ¾ To install your base station: 1. Connect the base station to your router using an Ethernet cable. 2.
Set Up Your System 4. Press the On-Off button on the back of the base station. The Power LED and Internet LED light green in about two minutes. Your base station is set up. Arlo Base Station LEDs See the following image for explanations for green, amber, and blinking LEDs: Power Internet Camera Green The base station is powered on. Green The base station is connected to the Internet. Green Cameras are connected to the base station. Blinking green A firmware update is in progress.
Set Up Your System Use the Arlo App to Set Up an Account After you set up your base station, get the Arlo app and set up an Arlo account. Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet-connected computer or mobile device. On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple App Store or the Google Play Store to download the Arlo app for iOS and Android devices. ¾ To set up an Arlo account: 1.
Set Up Your System 8. Complete the required fields for account setup. 9. Click or tap Continue. 10. Select a subscription plan. Note: For more information, see Subscription Plans on page 46. Your Arlo account is set up. The Basic subscription plan supports up to five synced cameras. You can upgrade to a paid subscription plan to support more cameras.
Set Up Your System 4. Insert two batteries near the compartment hinge. Pay careful attention to the orientation of the batteries when you insert them. 5. Close the battery door. For more information, see Safe Battery Handling and Usage on page 57. Your cameras are ready to sync. Sync Your Cameras ¾ To sync your cameras: 1. Bring the camera within one to three feet (30 cm–100 cm) of the base station. 2.
Set Up Your System 3. Wait for the sync status LED on the base station to light green. 4. Press the Sync button on top of the camera for about two seconds and then release the button. A blue LED on the camera blinks rapidly to confirm a successful sync. After the camera syncs, the Power LED on the base station might start blinking. This indicates that the camera’s firmware is updating. For information about firmware updates, see Arlo Camera Firmware Updates on page 11. 5. Repeat for each camera.
Set Up Your System Place or Mount Your Cameras You can place your camera on a shelf or other flat surface, or you can mount it to the wall. Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on page 15. ¾ To mount your camera to the wall: 1. Fasten the mounting screw into the wall, and hang the magnetic mount from the screw. 2. If you’re mounting the camera to drywall, be sure to use the plastic drywall anchors that are provided.
Set Up Your System Position Your Cameras Arlo’s Position mode allows you to see what your camera sees. Using Position mode, you can make sure that your Arlo camera is positioned to monitor the precise area that you want. For more information, see Position Mode on page 15. It’s important to keep distance in mind when placing your Arlo cameras: • Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters) from the base station.
Set Up Your System • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video feed on your Arlo smartphone app to make near real-time adjustments to the camera’s position. Go to your camera’s Settings option to turn on Position mode. After the camera is in place, you can turn off Position mode, or it automatically turns off after five minutes. For more information, see Position Mode on page 15.
Set Up Your System Position Mode Position mode is available only when the camera is not streaming, recording motion, or in Motion Detection mode. ¾ To place your camera in Position mode: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. If you are using a mobile device that supports Touch ID, you are prompted to enable Touch ID or skip. 2. Click or tap Settings. The Settings page displays. 3.
Set Up Your System Add a Camera From Another Arlo Account ¾ To add a camera from another Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Log in to the old Arlo account. 3. Click or tap Settings. The Settings page displays. 4. Click or tap My Devices. A list of cameras displays. 5. Click or tap the camera. The settings for the camera display. 6.
2. View Your Content Videos recorded by your camera are stored in a library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View the Cameras Page When you launch the Arlo app, the Cameras page displays. Camera name Camera icons Camera feed New recordings Optional continuous video recording (CVR) View offers Select cameras Settings Snapshot and video library Detection modes View Camera Feeds You can view your camera feeds at any time.
View Your Content Motion. Motion detection is on for this camera. WiFi Signal. The camera is connected with WiFi. This indicates the WiFi signal strength. 2. To view and listen to a live feed, click or tap Live on the camera feed image. A row of live feed icons displays below the live stream image for the camera. 3. To stop viewing and listening to the live feed, click or tap the Pause icon.
View Your Content Take a Snapshot From Live Video ¾ To take a snapshot from live video: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Live in the camera feed image. 3. Click or tap Snapshot . The snapshot is saved in your library. Control the Camera Feed Image If you use more than one camera, you can change the order in which the camera feeds are displayed on the Cameras page.
View Your Content 6. Click or tap Done. Your settings are saved. Zoom a Camera Image ¾ To zoom a camera image: on your mobile device. 1. Tap the Arlo icon If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings > My Devices. A list of cameras displays. 3. Click or tap the camera. The camera settings display. 4. Click or tap Video Settings. The video settings display. 5. Click or tap Zoom . 6.
View Your Content 2. Click or tap Settings > My Devices. A list of cameras displays. 3. Click or tap the camera. The settings for the camera display. 4. Click or tap Video Settings. The Video Settings page displays. 5. Click or tap Invert Image. The camera feed image is inverted. Cloud Recording With cloud recording, everything the cameras record is sent to the cloud for secure storage in your library.
View Your Content The calendar displays on the top of the page. 3. If it is more than one month since you started recording, use the arrows on either side of the month to select a month to view. Days on which a video clip was recorded are indicated with a green circle. 4. Click or tap a highlighted date. Recordings from that date display below the calendar. Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾ To use the filter to view your library: 1.
View Your Content Turn Off the Filter The Filter icon on the Library page is solid green when you are using filtering. When filtering is used, only the recordings in your library that match your filter criteria display. You can turn off filtering. ¾ To turn off filtering for your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Library. 3.
3. Personalize Your System You can customize settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Cameras You can easily customize your cameras by renaming them. ¾ To rename your camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Click or tap My Devices.
Personalize Your System Change Your Password and User Name ¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Under Account, click or tap Profile. The Profile page displays. 4. If you are using a smartphone, tap Edit at the top of the page. The Profile page displays. 5.
Personalize Your System 3. Under Account, click or tap Profile. The Profile page displays. 4. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Personalize Your System Edit a Friend’s Access Privileges ¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. 3. Under Account, click or tap Grant Access. A list of your friends displays with the status of their accounts. 4. Click or tap the friend, and click or tap Edit . The Edit page displays. 5.
Personalize Your System 4. Select the friend, and click or tap Edit The Edit page displays. 5. Click or tap Delete Friend. 6. Click or tap Yes. The friend is deleted. 29 .
4. Modes, Rules, and Smart Alerts Modes let you use rules to set and control automated actions. With modes, the Arlo camera can be on the lookout for you, even when you are not using the Arlo app. Arlo comes with the following modes: Armed. Detection is on for this camera. Disarmed. Detection is off for this camera. Schedule. Manage detection based on a schedule. Geofencing.
Modes, Rules, and Smart Alerts 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the camera. The Mode page displays. 4. Click or tap a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it. When you view the Cameras page, the icons that display at the top of the camera feed are based on the currently selected mode. When motion detection is on, the Motion icon displays.
Modes, Rules, and Smart Alerts 7. Move the slider to adjust the sensitivity level for motion detection for this camera. If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved. Manage Alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must get the Arlo app.
Modes, Rules, and Smart Alerts 8. For email notifications, make sure that the Email Alerts check box is selected. 9. To specify an email address, click or tap Edit the email address. next to Email Alerts and enter 10. Click or tap the Save button. Your settings are saved. Set Up Geofencing A geofence is a virtual fence that helps to discover when something or someone enters or exits a pre-defined zone.
Modes, Rules, and Smart Alerts 6. Tap the Address field, type the address for your location. and then tap Next. The geofence radius displays as Medium. 7. (Optional) To change your radius setting, tap the radius icon, select a radius size, and tap Next. Radius size options are Small, Medium, or Large (approximately 150 meters, 250 meters and 500 meters, respectively).. 8. Enter a name for your location and tap Next. The Away Mode page displays a list of available modes.
Modes, Rules, and Smart Alerts • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo App on their mobile device. • (Required when your friend wants to participate in geofencing) Your friend’s mobile device has the GPS or location service enabled. Enable or Disable Geofencing for Friends’ Mobile Devices ¾ To enable or disable geofencing for your friends’ mobile devices: 1. Tap the Arlo icon on your mobile device. The Cameras page displays. 2. Tap Mode.
Modes, Rules, and Smart Alerts To improve geofencing accuracy, ensure your mobile device meets these conditions: • WiFi is turned on. • GPS or location services are turned on. Geofencing First-In Last-Out Arlo cameras use the first in, last out principal within the geofencing feature. First in, last out allows you to come and go without worrying about arming and disarming your Arlo cameras.
Modes, Rules, and Smart Alerts 5. Click or tap Edit next to Schedule. The Schedule page displays. 6. Click or tap + Add. The Add Schedule page displays. 7. Set the days and times and then click or tap Save. The schedule is saved. Edit a Schedule ¾ To edit a schedule for a camera: on your mobile device. 1. Tap the Arlo icon If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Mode. A list of cameras displays. 3.
Modes, Rules, and Smart Alerts Add a Mode You can add new modes to tell your camera what to do in certain situations. For example, you can set your camera to record videos when the motion sensor is activated and to alert you with an email message. You can use the rules you create within modes and schedules to customize your camera. You can create one rule for each mode. ¾ To add a mode for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.
Modes, Rules, and Smart Alerts 9. When prompted, specify what you want the camera to do when motion is detected and click or tap Next. You can select Record video, Take snapshot, or Do nothing. 10. When prompted, specify if you want to be notified with alerts when motion is detected. If you are using a computer web browser, you can also specify the recording time setting. 11. Click or tap Next. The Summary page displays. 12. Review your settings and click or tap Save. Your settings are saved.
5. Settings You can customize Arlo settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. ¾ To turn the Arlo app Touch ID login on and off: 1. Tap the Arlo icon on your mobile device. The Cameras page displays. 2. Tap Settings. The Settings page displays. 3. Tap Profile. The Profile page displays. 4. Tap Log in with Touch ID.
Settings 4. Click or tap the camera. The settings for the camera display. 5. Click or tap Time Zone. The Time Zone page displays. 6. Click or tap a time zone. 7. Click or tap Done. If you are using a mobile device, your settings are saved. 8. If you are using a computer, click Save. Your settings are saved. Video Settings Turn Night Vision On and Off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions.
Settings 5. If you are using the Arlo app on a mobile device, tap Video Settings. The Video Settings page displays. 6. Click or tap Night Vision. Your settings are saved. Change the Power Management You can increase or decrease the battery life in your Arlo camera by adjusting the Power Management settings. ¾ To adjust the power management setting: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays.
Settings Change the WiFi Network ¾ To change the WiFi network that Arlo connects to: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Click or tap My Devices. A list of cameras displays. 4. Click or tap the camera. The settings for the camera display. 5. Click or tap SSID. The Connect Network page displays. 6.
Settings 3. Click or tap My Devices. A list of cameras displays. 4. Click or tap the camera. The settings for the camera display. 5. Scroll down to the Version heading and view the firmware version, hardware version, and the serial number. Restart the Camera ¾ To restart the camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3.
Settings 2. Click or tap Settings. The Settings page displays. 3. Click or tap My Devices. A list of cameras displays. 4. Click or tap the camera. The settings for the camera display. 5. Scroll down and click or tap Remove Device. The camera is removed from your account and its settings are deleted. Turn the Arlo Camera On and Off ¾ To turn the Arlo camera on and off: 1. Tap the Arlo icon on your mobile device. The Cameras page displays. 2. Tap Settings. The Settings page displays. 3.
6. Manage Your Subscription Plan Every Arlo camera includes free Basic service that offers basic features and functionality. When activating your camera, you can choose between the Basic, Premier, and Elite service plans. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family.
Manage Your Subscription Plan 4. Click or tap Change Subscription. The Subscription Plan page displays. 5. To change to a Premier or Elite plan, click or tap SELECT. 6. Follow the onscreen instructions to change your subscription. After your payment is processed, your service level information is updated on the Subscription page.
7. FAQs and Troubleshooting Battery FAQs What do the battery bars indicate? The battery bars indicate battery capacity: • 3 bars. 61–100% • 2 bars. 17–60% • 1 bar. 1–16% • 0 bars. 0% What do I need to know about using Arlo cameras in cold weather? Cold temperatures can affect any battery’s capacity, due to the chemistry of batteries.
FAQs and Troubleshooting What is the battery life for NETGEAR Arlo Wire-Free cameras? The NETGEAR Arlo Wire-Free camera battery life lasts 4 to 6 months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. They offer the best battery life when set up to record when they detect motion.
FAQs and Troubleshooting Your router might be blocking the ports to which Arlo sends data. To ensure that Arlo can stay connected, you must keep the ports 443 and 80 open on your router. To troubleshoot problems with the video stream, check for the conditions in following sections: WiFi Signal Interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference with your Arlo system.
Check the Rules Settings for Armed Modes Check the rules in your modes. Make sure that Push Notification is enabled in the Armed mode or in a custom mode if you created one. ¾ To check push notification in the Armed mode setting: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Tap or click the Mode button. A list of cameras displays. 3. Select the camera. A list of modes displays. 4.
4. If you made changes, tap Save. Your settings are saved. Check the Arlo App Settings on an Android Device ¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. The Arlo notification settings display. 3. Make sure that the Show Notifications setting is enabled. 4. If you made changes, tap Save. Your settings are saved.
• If you see an error message (such as “Base Station Offline” or something similar) instead of video feed, your base station is not connected to the Internet. Base Station Is Offline If you are not sure whether the base station is offline, see Verify That the Arlo Base Station Is Online on page 52. ¾ To troubleshoot the base station Internet connection: 1. Check the Ethernet cable. Make sure that it’s securely connected to the back of your base station and to your router.
FAQs and Troubleshooting 6. If you were previously able to connect your base station to the Internet but now cannot connect, check the router’s security settings and firmware to ensure that no changes were made since the last time it successfully connected. You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 4. 7.
Reset the Arlo Base Station to Factory Settings Performing a factory reset returns your base station values to the default settings. It also removes the serial number from your Arlo account. ¾ To perform a factory reset on your base station: 1. Use a pen or a straightened paper clip to press and hold the Reset button on the back of the base station for about 10 seconds. When the base station reset completes, the LEDs on the front of the base station blink amber.
8. Battery Warnings and Safety Counterfeit and Inferior-Quality Battery Warning Do not use counterfeit and/or inferior-quality lithium batteries. Such batteries can develop internal shorts and may pose a fire or burn hazard. Avoid purchasing batteries from online auction and other marketplace websites, as these are known sources of counterfeit and/or inferior-quality batteries.
Battery Warnings and Safety TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, NETGEAR DISCLAIMS ALL LIABILITY WHATSOEVER RELATED TO THE USAGE OF RECHARGEABLE BATTERIES IN ARLO WIRE-FREE CAMERAS, INCLUDING WITHOUT LIMITATION, FIRE, DAMAGE TO PROPERTY, BODILY INJURY, AND/OR DEATH. A RECHARGEABLE BATTERY THAT CAUSES DAMAGE TO THE ARLO WIRE-FREE CAMERA MAY RENDER THE NETGEAR WARRANTY NULL AND VOID.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Industry Canada statement: This device complies with ISED’s licence-exempt RSSs.
