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getting to know your BIGPOND® Wi‑Fi 4g Advanced
LET’S GET THIS SHOW ON THE ROAD Your BigPond® Wi-Fi 4G Advanced has been tested to highest standards to deliver you the best possible coverage and speed experience on the network without equal. This guide will help you get connected as quickly and as easily as possible. It’ll guide you through installation and run through all the handy extra features that are included. If all goes to plan you’ll be up and running in no time.
what’s inside 03 Safety first 05 Let’s get started 11 Getting connected 23 Using the LCD touchscreen 29 Using the Web Interface 38 Problem solving 44 Extra bits you should know 2
SAFETY FIRST Please read all the safety notices before using this device. Do not use the BigPond® Wi‑Fi 4G Advanced near fuel or chemicals or in any prescribed areas such as service stations, refineries, hospitals, and aircraft. Obey all warning signs where posted. Radio Frequency SAFETY INFORMATION The BigPond® Wi‑Fi 4G Advanced has an internal antenna. For optimum performance with minimum power consumption, do not shield the device or cover with any object.
DECLARATION OF CONFORMITY — MAXIMUM PERMISSIBLE EXPOSURE The BigPond® Wi‑Fi 4G Advanced is designed to be used at least 20 cm from the body.
let’s get started Your package contains THE FOLLOWING: • BigPond® Wi‑Fi 4G Advanced device and battery • This Getting Started Guide • Micro USB charging cable • Jump Boost cable • AC adapter You can also purchase the following accessories for your device: • External antenna (MIMO Dual TS9 port) – improves performance in areas with low signal strength. See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation.
MAKE A NOTE OF YOUR BigPond® DETAILS Your username and password have been emailed to you, however you may want to note these details below for easy reference. EMAIL ADDRESS Remember, your email address is your username@bigpond.com PASSWORD It’s a good idea to protect yourself by writing down a reminder, rather than your actual password.
YOUR BIGPOND® Wi‑Fi 4G Advanced 2 3 6 7 1 8 8 4 5 1 LCD touchscreen Resistive touch screen with options to manage device settings, data connection, and Wi‑Fi network usage. 2 Status LED Shows data connection status • Ready (slow blue blink) • Transferring data (double blue blink) • Not ready (slow amber blink) 3 Power key • Turn the device on or off — Press the key for a few seconds. The LED blinks blue when the device is ready.
5 AC adapter / Micro USB port Recharge the battery faster by using the adapter. (See page 21.) 6 Device status icons Icons on the top row of the screen indicate device and network status. See page 9 for details. 7 Configuration / status elements Data usage — Tap to view details (page 23). Devices — Shows number of connected devices. Tap to view device details (page 24). Wi‑Fi — Lit when on. Tap to configure Wi‑Fi settings (page 24). Settings — Tap to configure device settings (page 14).
ICONS ICON DESCRIPTION Signal strength/ roaming 1 bar — low level 5 bars — excellent Triangle — roaming (connected to a network other than Telstra’s) Network type 4G and 4G CA (Carrier Aggregation) HSPA+ Dual-Carrier 3G 9 Alert Tap to view alerts. GPS Continuous tracking or searching for satellite fix. Glows while searching / tracking.
QUICK REFERENCE SECTION Web Interface (home page) http://m.home Web Interface Password admin Printed on the label under the battery. Default Main Wi‑Fi name and password Displayed on the LCD screen. Tap Wi‑Fi > Main Wi‑Fi to view or update. Guest Wi‑Fi name and password Displayed on the LCD screen (when Guest Wi‑Fi is enabled). Tap Wi‑Fi > Wi‑Fi Profiles to view or update. Restore Defaults Tap Settings > Reset. PC installation will be required with username and password.
GETTING CONNECTED 1. INSERT battery Remove the back cover by lifting at the notch above either external antenna port. Then insert the battery as shown and replace the cover. 2. sim Your microSIM is already inserted and is designed to operate with a BigPond® plan. However if you are replacing the microSIM, remove the SIM slot cover, then insert the microSIM card as shown below and close the slot cover.
3. SWITCH Device ON Press and hold the Power key for a few seconds to turn on your BigPond® Wi‑Fi 4G Advanced. 4. SEARCH FOR WIRELESS NETWORKS Make sure your computer or other device has Wi‑Fi enabled and search for wireless networks. Refer to your Wi‑Fi enabled device’s manual for further details on searching for wireless networks. Mac users: Make sure AirPort is turned on Important: The activation process can only be completed on a computer with Windows 8, Windows 7, Windows XP, Vista or Mac OS X 10.
5. select ssid and enter security key • Select the Wi‑Fi name displayed on the LCD of your device, then click Connect. • Type in the Wi‑Fi password as it appears on the LCD screen and click OK. Note: You can modify the Main Wi‑Fi or Guest Wi‑Fi names and passwords from the LCD touchscreen (tap Wi‑Fi > Main Wi‑Fi or Wi‑Fi > Wi‑Fi Profiles), or the web interface (device home page) at http://m.home. See page 24 for more details.
6. open an internet browser and Start the installer • Once your Wi‑Fi is connected open an internet browser and you will be automatically directed to the web interface (device home page) to complete the setup process. If the web interface does not automatically open, enter http://m.home in the address bar or http://10.0.0.138 • From the setup screen press Start to open the Windows or Mac Installer. Note: The following screen shots are for Windows XP. Other systems will follow a similar process.
7. follow the prompts • Click Next to continue • Once you have reviewed Our Customer Terms, select ‘I confirm that I wish to proceed’ and click Next.
• Your device will now connect to BigPond®. • You will need your username/BigPond® email and password or your billing details if you haven’t signed up yet .
Note: Your username/Bigpond email and password have been emailed to you. You can access your password online at http://myacct.bigpond.com Existing Username You may have already provided your credentials during the sign up process and created a username and password. Select ‘I have an email address and password for my new Mobile Broadband account’. Enter your username and password.
8. complete your activation • Click Finish to complete the activation.
• If your installation has been successful, the following page will be displayed.
You can connect up to 10 wireless devices on your BigPond® Wi‑Fi 4G Advanced’s Main and Guest Wi-Fi networks, using the Wi-Fi network name and password, or using Wi-Fi Protected Setup (WPS). See below for WPS connection instructions. Connecting WPS enabled devices • Tap Wi‑Fi > WPS. • Tap Pair with Main Wi‑Fi or, if Guest Wi‑Fi is enabled, Pair with Guest Wi‑Fi. • Within 2 minutes, press the WPS button on the device you want to connect to your Wi‑Fi network.
Recharging Your Battery Your battery comes partially charged. When you need to recharge it: • Plug the micro-USB cable into the device. • Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet, or plug into the USB port on your computer.
International Roaming You can use your BigPond® Wi‑Fi 4G Advanced service while overseas. International Roaming should already be activated on your BigPond® account. It is important to note that different charges apply when using your BigPond® service overseas and that any monthly allowance included with your BigPond® plan excludes use while overseas. For a full list of available countries and charges, go to telstra.com.au/roaming.
USING THE LCD touchscreen Data usage You can view your data usage on the LCD’s home screen, and on the web interface (see page 29). Note: The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session. Data plan information is provided as a guide only; see “Data Usage Details” on page 45.
Devices The Devices icon shows the number of users currently connected to the BigPond® Wi‑Fi 4G Advanced over Wi-Fi. You can see which devices are connected to your Main and Guest Wi‑Fi networks, and block unauthorized devices from connecting. • On the home screen, tap the Devices icon. • Tap the name of a connected device to see its IP and MAC addresses, and if you want, to block it from connecting to your Wi‑Fi network.
Dual-band Wi-Fi (2.4 GHz / 5 GHz) Your device’s dual-band Wi‑Fi radio gives you the flexibility of connecting devices that support dualband Wi‑Fi to transfer data at higher throughputs. If your devices support dual-band Wi‑Fi, enable this in Wi‑Fi > Wi‑Fi Profiles. Guest Wi‑Fi network You can set up a Guest Wi‑Fi network for temporary users, and use the Main Wi‑Fi network for trusted devices. To change any of your Wi‑Fi settings: • On the home screen, tap the Wi‑Fi icon.
4. Options — Configure the Wi‑Fi radio, the Main and Guest Wi‑Fi networks, and the number of devices that can connect at the same time, 5. Block List — Prevent specific devices from connecting to your Wi‑Fi networks. Note: The device resets when you change Wi‑Fi settings and connected devices are disconnected.
2. Network — Choose the network types to use, set roaming rules, display network connection details. 3. Sleep — Set the device to sleep after being inactive for a certain time period, to conserve your battery. 4. GPS — Enable GPS, get one time location fixes or continuous tracking. 5. Reset — Reset the device to factory defaults. 6. More — See information about the device. 7. Jump Boost — See next page for details.
Jump Boost You can use the BigPond® Wi‑Fi 4G Advanced to give a boost to another device’s battery using the Jump Boost cable provided with your device. To boost another device’s battery: • Plug the Jump Boost cable into your BigPond® Wi‑Fi 4G Advanced. • Plug your other device’s USB cable into the Jump Boost cable’s female connector. • On the home screen, tap Settings > Jump Boost. • Tap one of the boosting options (30 / 60 / 90 minutes).
USING THE web interface Connect to the web interface (device home page) to change the settings of your BigPond® Wi‑Fi 4G Advanced. The web interface can only be accessed after connecting via Wi‑Fi on your device. Note: Many of these settings can be modified directly on the device using its touchscreen. (See page 23) Login to the Web Interface • Open a web browser and enter http://m.home in the address bar. • Login to make changes — In the Sign In field, enter the default Admin Password: admin.
Data Usage When you have logged in to the web interface, your data usage information for the current billing cycle and current session is shown on the home page.
Modify Admin Login, SSID and Security Key Once you have logged in to the web interface, you can modify your device and Wi-Fi credentials if you want to choose your own names and passwords: • Admin login — Click Settings > General > Device and change the Password field in the Homepage section.
• Main or Secondary/Guest Wi-Fi name and password — Click Wi-Fi > Options, and then edit the Main or Secondary/Guest Wi-Fi network credentials. You can choose a predefined Wi-Fi profile or make a custom profile, and customize the Wi-Fi network names and passwords. If you make a custom profile, you can enable/disable the secondary Wi-Fi network, set it as a Guest Wi-Fi network, and set the frequency bands used by each network (2.
Configure Wi‑Fi settings You can configure your Wi-Fi network settings, including the number of devices that can connect at the same time, Wi-Fi range, security, etc. • Click Wi-Fi > Options, change any of the settings, and click Submit.
View or block connected devices You can see the IP and MAC addresses of the devices that are currently connected to your Wi‑Fi networks, and block unwanted devices. • Click Devices. • Click a device name to view its details. • If you don’t want to allow the device to use your Wi‑Fi network, click Block Device.
GPS The BigPond® Wi‑Fi 4G Advanced can be used to get a one-time GPS fix or continuous fixes. • Click GPS. • Enable GPS if it isn’t already enabled — Select Enable GPS. • Select the GPS mode (One-time or Continuous) and click Submit. • If the GPS mode is Continuous, the GPS data updates automatically. Otherwise, click Update location to do a one-time fix.
Manage Device Settings You can configure general and advanced device settings from the web interface. • Click Settings. • Click: 1. General > Device to configure the device display options 2. General > Software and Reset to reset the device default settings or update the device software 3.
4. Network > APN to set up access point names for connecting to other networks 5. Network > SIM Security to require a PIN to use the device 6. Network > Status Details to view the current data network connectiondetails 7. Router > Basic to configure your data connection 8. Router > Port Forwarding if your computer is hosting a server 9.
problem solving Why can’t I connect a device to the BigPond® Wi‑Fi 4G Advanced? If you are having an issue connecting to the BigPond® Wi‑Fi 4G Advanced, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in and turn your device on. • Restart your computer. • Turn off or temporarily disable any Security Programs or Firewalls. • If possible try using another computer or Wi‑Fi device to connect to your BigPond® Wi‑Fi 4G Advanced device.
• Try switching your device off and on, and restarting your PC or Wi‑Fi device. My battery has not charged while in use and connected to the charger If you are in a low coverage area, have been transferring a lot of data, or left the device in a hot location, the internal temperature of the device can rise above 45 °C. In these conditions the battery cannot be charged due to safety limits with Li-ion battery technology.
What is my Admin Password? The Admin Password for the home page (web interface) enables you to configure your BigPond® Wi‑Fi 4G Advanced from a connected device. The default Admin Password is admin. What do I do if I changed the Admin Password and then forgot it? On the LCD homescreen, tap Settings > Reset to reset the device to factory defaults. PC installation will be required with username and password.
How do I connect an external antenna? 1. Slide the antenna doors open. 2. Connect the antenna to the TS9 ports.
Where can I get more information? Visit support.netgear.com, click Support for Home Products, search for BigPond, and select Wi‑Fi 4G Advanced from the list of products to: • Update the firmware • View the User Guide • View the BigPond® Wi‑Fi 4G Advanced tutorial • Learn tips and tricks at www.netgear.com/learningcenter/mobile to get the most from your BigPond® Wi‑Fi 4G Advanced For billing and technical support, visit: bigpond.
Technical Specifications Device Category Category 4 (FDD LTE) LTE 4G CA 900+1800 MHz Quad-band 4G (900/1800/2100/2600 MHz) UMTS/ HSPA+DC Quad-band 3G (850/900/1900/2100 MHz) Wi‑Fi Dual-band 2.4/5 GHz 802.11 b/g/n 2x2 MIMO Working range 30–90m radius in free space Up to 10 simultaneous connections Dimensions 69 mm (H) x 110 mm (L) x 15 mm (W) Weight 140 g Touchscreen 2.
Extra Bits You Should KNOW COVERAGE The Telstra Mobile Network offers 4G in all capital CBDs and associated airports, many surrounding suburban areas and in over 100 regional areas. You’ll automatically switch to our fastest available 3G in other coverage areas around Australia. Actual speeds vary due to factors such as location distance from the base station, local conditions, user numbers, hardware, software configurations and download source/upload destination.
Data Usage Details Notifications will not show usage and charges for current sessions, and should be used as a guide only. Mobile Data Usage only shows estimated charges. Charges shown do not include charges for current sessions or discounts that may only be applied to your account when your bill is issued. In addition, My Data Usage does not show charges for Telstra Wireless Hotspot services, Wi-Fi data usage using PC Packs, or International Roaming usage.
Windows and Windows Vista are trademarks of the Microsoft group of companies. Mac is a trademark of Apple Inc., registered in the US and other countries. The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556. 2400320 Rev.
