NETGEAR® Zing Mobile Hotspot™ User Guide ©2013 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their respective owners.
Table of Contents Get Started ................................................................................................................................ 1 Your Device ........................................................................................................................ 1 Package Contents ....................................................................................................... 2 Care and Maintenance ........................................................................
Your Network Connection .........................................................................................................18 Launching Your Network Connection .................................................................................18 Setting up a Guest Wi-Fi Network ......................................................................................18 Turning the Guest Wi-Fi Network On ..........................................................................
Updates Screen ..........................................................................................................45 Sleep Screen ..............................................................................................................45 GPS Screen................................................................................................................46 Reset Screen ..............................................................................................................
Router > Port Forwarding Tab ....................................................................................84 Router > Port Filtering Tab .........................................................................................85 Support Page .....................................................................................................................87 About Page ........................................................................................................................
Setting the Allowed Network Mode ...........................................................................104 Configuring Access Point Names .....................................................................................105 Software and Reset ................................................................................................................107 Exporting and Importing Settings .....................................................................................107 Exporting Settings.....
Is Roaming on LTE Supported? .......................................................................................128 What Do I Do if I Forget the Main or Guest Wi-Fi Password? ...........................................128 What Do I Do if I Forget the Administrator Password? .....................................................129 If the Connection is “Always On,” Am I Always Being Billed? ...........................................129 Questions About GPS .................................................
Cannot Connect to the Mobile Broadband Network .........................................................141 GPS Doesn’t Seem to Be Available .................................................................................141 Cannot Check for Updates ...............................................................................................142 Technical Specifications..........................................................................................................
Get Started The following topics give you all the information you need to set up your device and Sprint service the first time. Your Device The following illustrations show your device’s primary external features and buttons.
Top View Back View (Battery Cover Removed) Package Contents Your package includes several items.
● Micro-SIM (pre-installed) ● Get Started poster ● Recycling envelope Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing your device. ● Protect your device from liquids, dust, and excessive heat. ● Do not handle or operate your device while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle.
Setting Up Your Device The following topics describe how to set up and start using your device. Device Setup This section describes how to set up your device. 1. Install the battery (see Installing the Battery for details). 2. The battery is shipped partially charged. If you want to fully charge the battery at this time, connect your device to the AC charger (see Charging the Battery for details). 3. Plug the AC charger into an electrical outlet.
Tap the arrow beside Wi-Fi name. See Using the LCD Keyboard. Tap the arrow beside Wi-Fi password. See Using the LCD Keyboard. 5. When you are ready to continue, tap Finish. If your account could not be activated, a message will display the reason (not in cellular coverage area, roaming internationally, etc.). ► Follow the instructions, and tap ‘X’ to clear the message. Activate Your Account From the Home Screen If your account was not activated, you cannot use Sprint data services.
Visiting the Sprint Website Sign on to sprint.com to get up-to-date information on Sprint services and options. ● Review coverage maps. ● Access your account information. ● Add additional options to your service plan. ● Purchase accessories. ● Check out frequently asked questions. ● And more. Contacting Sprint Customer Service You can reach Sprint Customer Service online or by calling toll-free. ● Log in to your account at sprint.com.
Device Basics Learn about the buttons, connectors, and other components of your NETGEAR Zing Mobile Hotspot. Your device provides a simple way to use your Internet connection (GSM, 3G, or LTE) with any Wi-Fi-enabled device, and to share your Internet connection with friends and family. Components of Your Device Your device consists of several main components. ● Main and Guest Wi-Fi networks: The Wi-Fi networks (access points) connect your computers and other Wi-Fi-enabled devices to your device.
● ● Modem: The modem connects your device to the Internet via the best available network (customizable): LTE – Newer technology, faster speeds compared with 3G and GSM 3G – CDMA technology, more widely available compared with LTE GSM – GPRS/EDGE/HSPA/HSPA+, available for international roaming Routing hardware: The routing hardware handles traffic between the modem, the Wi-Fi access point, and the Wi-Fi network. GSM, 3G, and LTE Networks These wireless networks connect you to the Internet.
Your device can be set to connect automatically to the best available network, or to LTE, 3G, or GSM networks only. See Setting the Allowed Network Mode. Your device can also be set to allow roaming on Sprint networks, domestically, and internationally. See Setting the Roaming Mode. Signal Information Learn how to determine the signal strength and get detailed network status information.
Installing the Battery Before you use your device, install the battery. 1. At antenna connector 1 or antenna connector 2, lift the raised edge of the battery cover to remove it. 2. Insert the battery into your device, contacts end first. Make sure the battery contact points align with those inside the battery compartment.
3. Replace the battery cover. Charging the Battery You need to recharge your device’s battery periodically. You can continue using your device while it is charging. The faster method is to connect your device to the AC charger. (See Using the AC Charger with Your Device’s micro-USB Port, below). Alternatively, you can connect your device to your computer, although this charges more slowly. (See Charging Through Your Computer, below.) Using the AC Charger with Your Device’s micro-USB Port 1.
2. Insert the other end of the cable into the micro-USB port on the side of your device. 3. Insert the AC charger into an electrical outlet. (If the battery is already partially changed when the charger is plugged into the outlet, your device will power on automatically.) While your device is charging, the LCD (and the Zing Manager home page, if your device is on) shows: • If your device is on – and the percentage charged (for example, “92%”).
prevent a computer shutdown. You can continue with your work. To prevent this message from being displayed, install the device driver. 1. Make sure your computer is turned on. 2. Insert the larger (Type A) end of the micro-USB cable into your computer. 3. Insert the other end of the cable into the micro-USB port on the side of your device.
The battery’s life is affected by the following conditions, some of which can be adjusted from your device and from the web page: ● Standby time (See Setting the Sleep (Inactivity) Timer.) ● Data throughput ● Network signal strength (the better the signal, the longer the battery life) ● Wi-Fi range (the shorter the range, the longer the battery life) (See Wi-Fi Range.) ● LED (if LED indicator is disabled, the battery lasts longer) (See Turning the LED On or Off.
2. If the LCD is blank, press and hold the Power button until the screen lights up. Turning Your Device Off 1. Press and hold the Power button until the Shut Down button appears. 2. Press the Shut Down button. Controlling Your Device Using the Power Button The power button supports two types of presses. Type of press Result Quick press Removes device from standby (low power) mode. Wakes up (turns on) the LCD if the LCD was dormant. (The LCD turns dark, after a configurable time of inactivity.
● Remove and replace the battery. LED The LED status indicator shows the hotspot’s connection status. ● Blue single blink – Device is connected to network and Wi-Fi is ready. ● Blue double blink – Data is being transferred. ● Amber blink – Network is not ready. (Mobile broadband is disconnected, no signal is available, or Wi-Fi is asleep.) ● Alternating orange and amber blink – Software updates being applied.
LCD Touchscreen The LCD has several icons that help you determine the status of your device and its connections, and links to screens that let you configure Wi-Fi and device settings, view data usage, view system alerts, and perform GPS fixes. See LCD Touchscreen Interface for details. If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off. Micro-SIM Your NETGEAR Zing Mobile Hotspot comes with a pre-installed micro-SIM that gives you access to the Sprint network.
Your Network Connection Find out how to launch, share, and end your network connection. Launching Your Network Connection After your device powers on and boots up, a connection to the best available network is launched automatically. Your device will remain connected at all times, unless: ● You are out of signal range or the signal is blocked (in a tunnel, etc.). ● You are in a roaming area and you have chosen not to allow roaming.
2. Tap Turn on Guest Wi-Fi. A message shows the Guest Wi-Fi network name and password that your temporary user can use. 3. Tap to close the message. In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi. 3. In the Guest Wi-Fi area, click Turn On. Turning the Guest Wi-Fi Network Off You can turn off the Guest Wi-Fi network on your device’s Guest Wi-Fi screen, and on the Zing Manager’s Wi-Fi page. On the Touchscreen 1.
Tap Random to use a new Guest Wi-Fi password each time Guest Wi-Fi is turned on. In the Zing Manager (http://sprinthotspot) 1. Make sure you’re logged in to the home page. 2. Click Wi-Fi > Options. 3. In the Guest Wi-Fi section, select Generate a new password each time I turn on the Guest Wi-Fi. 4. Click Submit. Change the Guest Wi-Fi Password You can change your Guest Wi-Fi password immediately. ● Change it manually (see Change Wi-Fi Network Names and Passwords) ● Generate a random password: 1.
Connecting Through WPS Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of your Main or Guest network to other users. The WPS feature is available on certain cameras, printers, smartphones, and laptops. These devices have either a hardware button or a WPS-related option in the software. Please consult the user documentation of your device.
On the Touchscreen 1. Tap > Wi-Fi > WPS. 2. Tap either Pair with Main Wi-Fi or Pair with Guest Wi-Fi. Note: If a Pair button is gray, that wireless network is currently unavailable. (Guest Wi-Fi could be turned off, Wi-Fi could be turned off because your device is tethered, etc.) 3.
2. Click Wi-Fi. 3. Below the Main Wi-Fi or Guest Wi-Fi sections, click WPS. 4. Perform one of the following, depending on whether the Wi-Fi device you are adding to your Wi-Fi network supports the PBC (Push Button Configuration) method or the PIN (Personal Information Number) method. If the Wi-Fi device supports the PBC (Push Button Configuration) method: • Click WPS button pairing.
Connecting Through USB Use the micro-USB cable (included) to connect your device to your computer. Note: If you’ll be using USB for to connect to the Internet (and not just for charging your device), you must install the device driver. (See Making a Tethered Connection.) Use the micro-USB cable when: ● You want to charge your device, but you don’t want to use the AC charger, or the AC charger is not available. ● Your computer does not have Wi-Fi.
Note: If you’ll be using USB for data transfer (and not just for charging your device), you must install the device driver. (See “Windows” or “Mac”, below.) No Installation CD is required – your device supports the TRU-Install feature. Note: If you’re using Mac OS X 10.4.x, after you connect your device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work.
Mac To install the device driver on Mac: 1. Make sure your device is turned on. 2. Connect your device to your computer through the micro-USB cable. 3. In the window that appears, double-click the .pkg file. 4. Follow the onscreen instructions. 5. When prompted for your password, enter your Mac password. TRU-Install TRU-Install is a feature that installs the necessary drivers the first time you connect your device to your Windows or Mac computer through the micro-USB cable.
LCD Touchscreen Interface Access your device and connection information, and configure device settings from the LCD touchscreen interface. If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off. Interpreting the LCD The LCD home screen shows icons and text that reflect the status of your device and your connection, and screen elements that link to other configuration screens.
7 Battery status (See Battery Information and Settings.) 8 Roaming indicator – When device is roaming, a triangle appears in the Signal strength icon, and a roaming message appears. (See also Setting the Roaming Mode.) 9 Alerts – Indicates number of alerts to be read. (See Alerts Screen.) 10 Wi-Fi network name and password – Main network name and password, or Guest network name and password (if active). 11 Data usage – Indicates the amount of data used and days remaining. (See Data Usage.
Data Usage Screen The Data Usage screen links to two screens that show data usage details for the current session and for the current plan billing cycle. 1. On the LCD home screen, tap the Data Usage display area. 2. On the Data Usage screen, options are shown to view Billing Cycle and current Session data usage. Click an icon to view the data usage details. Item Description Billing Cycle Show estimated data usage details for the current billing cycle. See Billing Cycle Screen.
Billing Cycle Screen The Billing Cycle screen shows estimated data usage details for the current billing cycle. Item Description Left Data amount still available for use in the current billing cycle Used Data amount used since the beginning of the current billing cycle Days left Days until the next billing cycle begins Cycle restarts Date the next billing cycle begins Session Screen The Session screen shows estimated data usage details since your device connected to the network.
Connected Devices Screen The Connected Devices screen shows a list of all devices that are currently connected to the Main or Guest Wi-Fi networks. 1. On the LCD home screen, tap Devices (the icon indicates the number of connected devices). 2. On the Connected Devices screen, all connected devices are shown for the Main and Guest Wi-Fi networks, and USB (if your device is tethered). Tap a listed device to see device details.
Connected devices can also be seen in the Zing Manager. See Connection Details. See also Displaying and Blocking Currently Connected Devices (Block List). Device Screen The Device screen shows the IP and MAC addresses of a currently connected device (that you picked from the Connected Devices screen).
Wi-Fi Screen The Wi-Fi screen links to screens that configure the Main and Guest Wi-Fi networks. 1. Tap > Wi-Fi. 2. From the Wi-Fi screen, you can choose from several Wi-Fi setup and management options. Item Description Main Wi-Fi Show or update the Main Wi-Fi network name and password. See Main Wi-Fi Screen. See Change Wi-Fi Network Names and Passwords. Guest Wi-Fi Turn the Guest Wi-Fi network on or off, and show or update the Guest Wi-Fi network name and password. See Guest Wi-Fi Screen.
Options Configure the Wi-Fi radio options. See Wi-Fi Options Screen. Block List Turn the block list on to prevent specific devices from connecting to the hotspot, and show the list of devices that are currently blocked. See Block List Screen. See Enable / Disable the Block List. Main Wi-Fi Screen The Main Wi-Fi screen shows the Main Wi-Fi network’s name and password, and allows you to change them if desired.
Guest Wi-Fi Screen The Guest Wi-Fi screen shows the Guest Wi-Fi network’s name and password, and allows you to turn the Guest Wi-Fi network on or off. Item Description Name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Guest Wi-Fi network. See Change Wi-Fi Network Names and Passwords.
Note: If a Pairing button is gray, pairing is not currently available for that Wi-Fi network. Item Description Pair with Main Wi-Fi Tap to allow a WPS-enabled device to connect to the Main Wi-Fi network. The device must connect within 2 minutes. See Connecting Through WPS. Pair with Guest Wi-Fi Tap to allow a WPS-enabled device to connect to the Guest Wi-Fi network. The device must connect within 2 minutes. See Connecting Through WPS.
Wi-Fi Range The distance at which the Wi-Fi signal can be received. Tap the arrow to select the range. At short range, battery life improves. At long range you cover more area, but the battery life is shorter and there is an increased possibility of interference with/from other nearby Wi-Fi devices. See Wi-Fi Range. Note: If you change this option, your device will reset and devices will have to be reconnected.
Block List Screen The Block List screen shows a list of all devices that you have indicated are not allowed to connect to your Wi-Fi networks. You can select a device to view its details and to unblock it (allow it to connect to your Wi-Fi networks). Item Description Off / On Tap to turn the block list on or off. When block list is on, any devices on the block list will not be able to connect to your device.
2. From the Settings screen, you can choose from several device setup and management options. Item Description Display Set the LCD screen brightness and time out period, and turn the LED on or off. See Display Screen and Display Settings for details. Network Set the network connection mode (type of network that your device can connect to) and roaming options, and show the current network connection status. See Network Screen and Network Settings for details.
Display Screen The Display screen lets you configure your device’s LCD and LED behavior. Item Description Screen Brightness Set the brightness of the LCD to Bright or Dim. (Use Dim to make your LED Indicates whether the LED is used (On) or not (Off). Tap the arrow select the option. See Turning the LED On or Off. Screen Timeout The length of time the LCD will display before turning off.
Display > Timeout Screen The Display > Timeout screen lets you set different timeout periods depending on how the device is powered. Item Description Timeout on Battery The length of time the LCD will display, while on battery power, before turning Timeout on AC Charger The length of time the LCD will display, while using the AC charger, before Timeout on USB The length of time the LCD will display, while tethered to the computer, off. Tap the arrow to select the timeout period that will apply.
Network Screen The Network screen shows your current network connection status, and lets you configure your device’s connection mode and roaming options. Item Description Network Mode The type of network that your device can connect to. Tap the arrow select the mode. See Setting the Allowed Network Mode. Roaming Tap the arrow to display the Roaming Options screen, where you can choose the areas in which your device can roam, and display warnings when roaming. See Roaming Screen.
Roaming Screen The Roaming screen lets you choose where your device can roam, and indicate if warning messages should appear on your device when entering a new roaming area. Item Description Roaming Mode The areas in which your device can roam (Sprint only, domestic only, Domestic Roaming Guard Indicates whether a warning will appear when you enter domestic roaming International Roaming Guard Indicates whether a warning will appear when you enter international roaming areas. international).
Item Description Status Status of connection to mobile broadband network (Connected / disconnected). Network Status Network type (GSM, 3G, LTE). Signal Strength The signal strength listed as a number of bars (a higher number means a stronger signal). The following values appear if the Network status is LTE. RSRP The signal strength of the network (Reference Signal Received Power). RSRQ The signal quality of the network (Reference Signal Received Quality).
Updates Screen The Updates screen let you update your device’s preferred roaming list, and re-run Hands-Free Activation. Item Description Update PRL Tap the arrow , then tap Yes to check the network to see if a new PRL (Preferred Roaming List) is available, and use it to update your device. Follow the instructions that appear. Update Network Settings Tap the arrow , then tap Yes to re-run HFA (Hands Free Activation). Follow the instructions that appear.
Item Description 5 minutes 5 minutes 15 minutes 60 minutes Turns off the Wi-Fi radio if no devices have been connected for this period of time. (Choose the shortest period to make your battery last longer.) See Setting the Sleep (Inactivity) Timer. Never The Wi-Fi radio does not turn off when there are not devices connected. GPS Screen The GPS screen lets you enable or disable the GPS service. Item Description GPS Service Indicates whether GPS is enabled (On) or disabled (Off).
Reset Screen The Reset screen is used to reset your device to default settings. Item Description Factory Reset Resets your device to factory default settings, and clears your account details. Tap the arrow to begin. See Resetting to Factory Default Settings. Settings Reset Resets your device to factory default settings, but leaves your Sprint account Clear Programming Clears your account details. Tap the arrow See Clearing Account Details Only. details unchanged. Tap the arrow to begin.
Item Description Support Tap the arrow for details on getting customer support, and to view the device tutorial. See Support Screen. About Tap the arrow to view information about your device. See About Screen. Feedback Tap the arrow for details on sending your feedback to Sprint. Mobile Apps Tap the arrow device.
About Screen The About screen shows detailed information about your mobile hotspot and account. Item Description MEID The MEID of your hotspot (displayed on the packaging and inside the battery compartment). ICCID The serial number of the SIM. Activation status The hotspot’s activation status (Activated / Deactivated) and the date and time the status changed. Zing Manager The web page’s URL. Wi-Fi name The hotspot’s Main Wi-Fi network name. See Change Wi-Fi Network Names and Passwords.
Firmware Build Date The date the firmware version was created. PRI Version The PRI version for the hotspot’s routing hardware. The PRI (Product Release Instructions) is a file that contains the settings used to configure wireless products for a particular service provider, customer, or purpose. Web App Version The web page version. Mobile Apps Screen The Mobile Apps screen tells you where to download a mobile app to check the hotspot’s status and access extra features.
Alerts Screen The Alerts screen shows network or device alerts for situations that require your attention. 1. On the home screen, tap the Alerts tab. 2. Read the first alert that appears and follow the instructions to resolve the issue. For example, in the following alert, tap Connect. When your device connects, the alert is removed. Either tap to stop reading alerts, or tap the down arrow LCD Touchscreen Interface 51 to read the next alert.
Zing Manager (Browser) Interface Access your device and connection information, and configure device settings from the Zing Manager (browser) interface. Home Page The home page is the entry page for the Zing Manager interface that lets you: ● View your data usage and status information for your data connection. ● Manage your mobile broadband network connection and Wi-Fi connections. ● View alert messages. Item Description 1 Home page – Click to view the Home Page.
4 GPS page – Click to view the GPS Page. 5 Settings page – Click to view the Settings Page. 6 Mobile broadband connection information – See Mobile Broadband Information and Settings. 7 List of devices connected to the hotspot’s Main or Guest Wi-Fi networks. 8 My Account Summary – Basic information about your Sprint data plan. For more details, click My Sprint to connect to your account at mysprint.sprint.com/mysprint. 9 Your Wi-Fi Details – Your main Wi-Fi network’s name and password.
Note: If you’re using the Google Chrome Web browser, after typing in the address bar, press the Down Arrow key and then press the Enter key. (If you don’t press the Down Arrow first, a Google search starts instead of loading the Zing Manager.) If your Web browser displays an error message, see Cannot Display the Home Page.
3. Click Sign In. After a period of inactivity, you will be automatically logged off (timeout security feature).
Data Usage Data usage estimates are shown in the Data Usage section of the home page. Note: Data usage amounts are approximate and should not be used for billing purposes. For accurate data usage amounts, check with Sprint or click the My Sprint link in the My Account Summary section to view your account details. The Data Usage section displays monthly billing period statistics and current session statistics.
The following information is displayed. Item Description My data plan The type of Sprint data plan used on your hotspot. My number The telephone number linked to your data plan. My Sprint Click to connect to your account at mysprint.sprint.com/mysprint. Alerts The Alerts section shows network or device alerts for situations that require your attention. The following information is displayed for each alert. Item Description Alert title A short description of the issue to be addressed.
The following information is displayed. Item Description Signal strength and roaming status The more bars, the stronger the signal. A triangle in the icon means your device is roaming. See Signal Information for details. Network carrier name Name of the available network. For example, “Sprint”. Network type LTE, 3G, GSM Send / Receive indicators Up (sending data) / Down (receiving data) This icon appears when you are connected to the mobile network.
Devices Page The Devices page lets you see lists of devices that are connected to your Main and Guest Wi-Fi networks. Note: These lists are also shown in the Devices Connected section on the left side of the page. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Devices. The following information is displayed. Item Description Main Wi-Fi A list of devices currently connected to the Main Wi-Fi network.
Wi-Fi Page From the Wi-Fi page, you can configure the Wi-Fi network, including Wi-Fi security. Connect Tab From the Connect tab of the Wi-Fi page, you can configure access to your Main and Guest Wi-Fi networks. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Connect. You can: ● Edit the Main or Guest Wi-Fi names and passwords. See Change Wi-Fi Network Names and Passwords. ● Turn the Guest Wi-Fi network on or off. See Setting up a Guest Wi-Fi Network.
The following information is displayed. Item Description Main Wi-Fi Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Main Wi-Fi network. See Change Wi-Fi Network Names and Passwords. WPS Connect a device to the Main Wi-Fi network using WPS. See Connecting Through WPS.
2. Click Wi-Fi > Options. You can: ● Edit the Main or Guest Wi-Fi names and passwords. See Change Wi-Fi Network Names and Passwords. ● Limit the number of devices that can connect to the Main and Guest Wi-Fi networks. ● Configure your Wi-Fi network’s connection parameters and security, and additional Wi-Fi options. Note: For some of these Wi-Fi settings, if you change them, all connected devices will be disconnected and have to reconnect after the settings are saved.
Item Description Main Wi-Fi Wi-Fi Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. (See Change Wi-Fi Network Names and Passwords.) Wi-Fi Password This is the password that other Wi-Fi enabled devices need to connect to the Main Wi-Fi network. (See Change Wi-Fi Network Names and Passwords.) Guest Wi-Fi Wi-Fi Network name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices.
Wi-Fi Range Choose the distance that the Wi-Fi signal can be received. At short range, battery life improves. At long range you cover more area, the battery life is shorter and there is an increased possibility of interference with/from other nearby Wi-Fi devices. See Wi-Fi Range. USB Tether Choose whether the Wi-Fi radio turns off or stays on when your device is tethered to a computer. See Disable Wi-Fi When Tethering Device (Connected Through USB).
Guest Encryption The type of security used by the Guest Wi-Fi network. See Wi-Fi Security. MAC Filter Tab MAC (Media Access Control) filtering can prevent unauthorized wireless devices from connecting to your network. The MAC filter is used to grant (“white list”) or block (“black list”) wireless devices access to the Wi-Fi and mobile broadband (GSM, 3G, LTE) networks. Access is based on the MAC address of each wireless device. MAC filtering increases security of your network.
You can: ● Turn MAC filtering off (“None”) or on (“Block List” or “White List”). ● Add or remove a device from the list. (See “Specifying Computers That Can Access the Network” and “Specifying Computers That Are Not Allowed to Access the Network” in Allowing or Denying Computers Access to the Network (MAC Filter)). The following information is displayed. Item Description MAC Filter Mode ● None – Any device can connect to the Wi-Fi networks.
2. Click GPS. You can: ● Start or Stop tracking (if GPS Mode is Continuous) ● Update the current location information (if GPS Mode is One-time) Note: The first time that you access GPS, you will be prompted to read and accept the Location-Based Services (LBS) end user license agreement. You must accept the agreement before you can use the GPS feature. Note: For best results, minimize the number of obstructions between your device and the GPS satellites.
The following information is displayed. Item Description Most recent position fix Update location / Cancel or Start / Stop If the GPS Mode is: ● One-time – Click Update location to get a location fix, or click Cancel to stop waiting for the fix to complete. ● Continuous – Click Start to begin tracking and refreshing the location fix information regularly, or click Stop to stop tracking.
Settings Page From the Settings page, you can configure your device, network settings, and router settings. General > Device Tab From the General > Device tab of the Settings page, you can configure your device’s display and LED status indicator, sleep settings, Zing Manager (web browser) URL and Zing Manager administrator password. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device.
The following information is displayed. Item Description Screen Screen Brightness Set the brightness of the LCD to Bright or Dim. (Use Dim to make your battery last longer.) See Setting the LCD Brightness. Screen Timeout Timeout on Battery The length of time the LCD will display, while on battery power, before turning off. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout.
2. Click Settings > General > Software and Reset. You can: ● Backup and restore your hotspot’s configuration, if needed. See Exporting Settings and Importing Settings. ● Update your device’s software. See Update Mobile Hotspot Software and Firmware. ● Reset some or all of your device’s settings. See Resetting to Factory Default Settings, Resetting Device Settings Only and Clearing Account Details Only.
The following information is displayed. Item Description Download / Backup Settings Click Save to make a copy (export) of the hotspot’s current configuration, so that you can restore it later if needed. See Exporting Settings. Restore Settings Click Choose file to use a previously saved copy of your device configuration. See Importing Settings. Software Update Click Check for update to see if a new version of your device’s software has been released, and if there is, download and install it.
2. Click Settings > General > System Logs. You can: ● Enable logging ● Clear logs ● Download logs Network > Preferences Tab From this tab, you can configure your device’s configuration for selecting networks and roaming, and receive network configuration updates from Sprint. 1. Log in to the home page. (See Logging In as an Administrator.
2. Click Settings > Network > Preferences. You can: ● Configure network selection and roaming options. ● Check the network for a new Preferred Roaming List. ● Re-run Hands Free Activation The following information is displayed. Item Description Network Mode The type of network that your device can connect to. See Setting the Allowed Network Mode. Roaming Mode The areas in which your device can roam. See Setting the Roaming Mode.
Roaming Guard If selected, the roaming areas where a warning will appear when you enter them. See Enabling / Disabling the Roaming Guard Warning Message. Network selection mode Current method for selecting a GSM network. ● Automatic – The hotspot chooses an available network. ● Manual – The hotspot will not select a GSM network. You must click Scan to view and select from a list of available networks. Note: If you click Scan, the mode automatically changes to Manual.
2. Click Settings > Network > APN. To add (or modify) an APN, see Configuring Access Point Names. The list of all APNs that have been set up includes the following information. Item Description Active The APN currently in use. Only one APN can be marked as active. Name Network carrier name (for example, “Sprint”). APN The operator’s access point name (obtained from the operator). Username If required, the username (obtained from the operator) used to connect to the APN.
Authentication The network authentication code (None, PAP, CHAP, PAP or CHAP). Network > SIM Security Tab If you are using a SIM that has security enabled, you can disable SIM Security from this tab. This tab shows the current status of this security feature, and allows you to disable SIM security if it has been enabled. Note: The SIM PIN is required to disable SIM Security. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > SIM Security. 3.
The following information is displayed. Item Description SIM Security The current state of the SIM PIN feature (Inactive or Active). Click the Disable to disable SIM security. Network > Status Details Tab This tab shows you details about the current mobile broadband connection (GSM, 3G, LTE). 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Status Details.
The information that is displayed depends on your current connection. 4G/LTE Details Item Description Status Indicates whether you are connected to an LTE network. PS service type Indicates the LTE service type. RSRP The signal strength of the LTE network. (Reference Signal Received Power) RSRQ The siqnal quality of the LTE network (Reference Signal Received Quality). RSRQ is the ratio between the RSRP and the Received Signal Strength Indicator (RSSI).
3G Details Item Description Status Indicates whether you are connected to a 3G network. PS service type Indicates the 3G service type (for example, CDMA, HRPD, CDMA_HRPD). IP Address The IP address of the 3G connection. Coverage Type The type of 3G network available. RSSI Signal strength of the network. Ec/Io Dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power. MDN Mobile Directory Number. This is your 10-digit telephone number.
Packet Zone ID Technical support staff may request this value from you. Frame Error Rate Used to determine the quality of a signal connection. Technical support staff may request this value from you. Subnet Color Code Technical support staff may request this value from you. AN-AAA Technical support staff may request this value from you. Packet Error Rate Technical support staff may request this value from you. MIP Error Code The Mobile IP Error Code.
2. Click Settings > Router > Basic. 3. You can make changes to any of these fields. When you finish, click Submit. The following information is displayed. Item Description UPnP UPnP Current state of the Universal Plug and Play feature (On or Off). (See UPnP (Universal Plug and Play).) LAN IP Address The routing hardware’s IP address on the LAN. Netmask The routing hardware’s internal LAN subnet mask.
USB IP Address The IP address assigned to the hotspot by the computer to which it is tethered. VPN Passthrough VPN connections are enabled (On) or disabled (Off). See Enabling VPN Passthrough. DHCP Server This field enables (On) or disables (Off) DHCP. See DHCP. DHCP IP Range This specifies the starting and ending address of the range of IP addresses available for your device to dynamically (that is, not permanently) assign to computers connected to it. See DHCP.
Router > Port Forwarding Tab Port forwarding lets you forward incoming traffic to specific ports and devices (per their local IP address) on your network. (Normally, incoming traffic is blocked.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. You can: ● Enable or disable port forwarding. See Enabling Port Forwarding. Note: You must enable port forwarding before you can view and update the port forwarding list.
● Internet users can access a Web, FTP, or email server, or gaming or Internet application hosted by your computer. Remove an application from the port forwarding list. (See Port Forward Panel: Disabling Port Forwarding for an Application.) Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled. Note: Port forwarding does not apply to normal browsing, file downloading, running most online games or other applications hosted on the Internet.
2. Click Settings > Router > Port Filtering. You can: ● Enable port filtering. (See Port Filtering Panel: Enabling Port Filterings.) ● Add an application to a port filtering list. (See Port Filtering Panel: Enabling Port Filtering for an Application.) ● Remove an application from the port filtering list. (See Port Filtering Panel: Disabling Port Filtering for an Application.
The following information is displayed. Item Description Port Filtering Indicates which type of filtering is being used. ● No Filtering – All applications are allowed to access the Internet. ● Black List – Applications in the list are not allowed to access the Internet. ● White List – Only the applications in the list are allowed to access the Internet. Note: Only one list can be active, either a Black List or a White List.
2. Click the Support link in the top right corner. The following information is displayed. Item Description User Guide Open an online copy of this guide in a new Web browser window or tab. (You must be connected to the Internet to use this link.) Web Click the link to open the online support website in a new Web browser window or tab where you can find a variety of resources to help you with your hotspot. (You must be connected to the Internet to use this link.
About Page View information about your device and account. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click the About link in the top right corner. You can: ● Save the image on this page to a file on your computer. Click Save as a file. The following information is displayed. Item Description Account Details My number The hotspot’s telephone number. MSID The Mobile Station ID associated with your phone number.
MEID The MEID of your device (displayed on the packaging and inside the battery compartment). ICCID The serial number of the SIM. Wi-Fi Details Wi-Fi name The hotspot’s Main Wi-Fi network name. (See also Change Wi-Fi Network Names and Passwords.) Wi-Fi password The hotspot’s Main Wi-Fi network password. (See also Change Wi-Fi Network Names and Passwords.) MAC Address The MAC address of the LTE module. Each wireless device has a unique MAC address (assigned by its manufacturer).
Device Model The manufacturer’s name for your device. Zing Manager Version number of the Zing Manager web app. PRL Version Preferred Roaming List version number. Power State The hotspot’s power state (Online, Offline). Current temperature The hotspot’s temperature. If your device is too warm, make sure the area is well-ventilated and air can circulate around your device to cool it. (See Environmental Specifications.) Current voltage The amount of power the hotspot is currently using.
Network Status View Details Click the link to jump to the Network > Status Details Tab. Feedback Page Use the links on this page to send your comments on your device, look up support information, and participate in a customer survey. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click the Feedback link in the bottom left corner of any page.
The following information is displayed. Item Description Connect with us Facebook Click to view the AirCard Facebook page in a new browser window or tab. (Your device must be connected to the network for this option to work.) Twitter Click to view the AirCard Twitter feed in a new browser window or tab. (Your device must be connected to the network for this option to work.) Product Support User Guide Open an online version of this user guide in a new window or tab.
Device Settings Use the Zing Manager and your device to configure and manage your device’s appearance, performance, and access. Display Settings Adjust your screen’s settings to suit your surroundings and to prolong the battery life. You can also enable the LED to act as a status indicator. Turning the LED On or Off Use this feature to turn off your device’s LED status indicator to prolong the battery life, or if you don’t want to see the LED for some reason.
On the Touchscreen 1. Tap > Settings > Display. 2. Tap Screen Timeout. 3. Tap the timeout option you want to set (Timeout on Battery, Timeout on AC Charger, or Timeout on USB). 4. Select the desired timeout period. (A smaller value helps prolong the battery life.) In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3.
Router Settings Adjust your device’s router settings through the Basic, Port Forwarding, and Port Filtering tabs. Enabling VPN Passthrough If you want to connect to a corporate network using their VPN (Virtual Private Network), you need to enable VPN Passthrough. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Beside VPN Passthrough, select On. 4. Click Submit.
● TCP/IP settings set to “Obtain an IP address automatically.” ● TCP/IP bound to the Ethernet connection with DHCP. If DHCP is disabled, you must configure each device on the network with: ● Fixed (permanent/static) IP address. ● DNS server addresses (provided by Sprint). Enabling DHCP 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Next to DHCP Server, select Enabled. 4.
• Auto — The DNS server specified by Sprint is used. • Manual — The routing hardware assigns DHCP clients the DNS servers specified in the DNS 1 and DNS 2 fields. (These fields appear when Manual is selected.) Use this option to access a DNS server that provides customized addressing or if you have a local DNS server on your network. 4. Click Submit. Enabling Port Forwarding Before you can use or configure Port Forwarding, you must enable it: 1. Log in to the home page.
Note: Port forwarding must currently be enabled. (See Enabling Port Forwarding for an Application.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. 3. Click the beside the row that you want to remove. 4. Click Submit. DMZ – General You can select one computer to receive all unsolicited incoming connections.
2. Click Settings > Router > Basic. 3. In the DMZ Address, enter the IP address of the computer that you want exposed to the Internet. (If you don’t know how to find the IP address, see Finding the IP Address.) Port Filtering Panel: Enabling Port Filterings Before you can use or configure Port Filtering, you must enable it: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Filtering. 3.
2. Click Settings > Router > Port Filtering. 3. Make sure you’ve enabled the correct port filtering type (Black List or White List). 4. To remove an application from the list click the remove. beside the row that you want to 5. Click Submit. Login Settings Changing the Zing Manager URL You may want to change the URL for the Zing Manager to something more memorable. To change the URL: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3.
Configuring Networks Viewing Network Activation Information You can check whether network access is activated. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click About in the top right corner of the page. 3. Check the Activation Date in the WWAN Info section. This is the date that the hotspot was activated on the Sprint network. Viewing Data Usage You can view an estimate of your data usage on your device’s home and Data Usage screens, and on the Zing Manager’s home page.
● The time the current session started. ● The length of time the connection has been active. In the Zing Manager (http://sprinthotspot) The data usage shown on the home page is for the current billing cycle. To see detailed data usage: 1. Log in to the home page. (See Logging In as an Administrator.) The Data Usage Session section shows: ● Amount of data used in the current session. ● The length of time the connection has been active.
2. Tap Roaming Mode. 3. Select the desired roaming mode. In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Preferences. 3. Beside Roaming Mode, select the desired value. 4. Click Submit. Enabling / Disabling the Roaming Guard Warning Message Use this feature to have your device display a warning when you enter a roaming area.
● LTE only – The connection can be established only on an LTE network. Your device will not connect to CDMA or GSM networks. ● CDMA only – The connection can be established only on a CDMA (3G) network. Your device will not connect to LTE or GSM networks. On the Touchscreen 1. Tap > Settings > Network. 2. Tap Network Mode. 3. Select the network mode that your device can connect to: In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2.
4. Click the beside the new APN entry. To select the APN to be used: 1. Select the Active button at the beginning of the entry. To remove an APN from the list: 1. Click the Configuring Networks beside the APN entry.
Software and Reset Exporting and Importing Settings The NETGEAR Zing Mobile Hotspot lets you save your device settings so that you can make changes to your configuration and, if necessary, restore the original settings. Exporting Settings Settings include configuration information for your device, network, and Zing Manager interface. You can, for example, export (save) the current configuration, then make some changes and test them. You can then import (restore) the saved configuration.
The updates may improve performance and add or modify features. The updates may include the following: ● Device firmware ● The Zing Manager interface ● Other files Downloading Software Updates You can download software updates from your device or from the web page. When a software update becomes available: ● If your device is connected to Sprint’s LTE network, the update downloads automatically and an Alert message appears on your device and web page. Tap or click Install now to install the update.
In the Zing Manager (http://sprinthotspot) There are two ways to get the software update from the web page. You can get it from the Alert message, or from the Software and Reset page. To get the update from the Alert: 1. Log in to the home page. (See Logging In as an Administrator.) 2. In the Alert message for the available update, click Install Now. 3. Follow the onscreen instructions. To get the update from the Software and Reset page: 1. Log in to the home page. (See Logging In as an Administrator.) 2.
On the Touchscreen 1. Tap > Settings > Reset. 2. Tap Clear Programming. 3. Tap Continue Reset. 4. Tap Begin Reset. In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. Below Clear Programming, click Reset. 4. Click Begin Reset.
Resetting to Factory Default Settings In some cases you will need to reset your device’s software to its factory default settings. WARNING: If you reset the software to default settings, you must go through the device setup, as if you’ve just purchased your device. (See Starting Your Device for the First Time.) You’ll need to reset the software to default settings if: ● You’ve forgotten the administrator password. ● You’ve changed the DHCP settings such that your device is inoperable.
GPS Settings Your NETGEAR Zing Mobile Hotspot provides GPS functionality to help you figure out where you are and get you where you’re going. There are a couple of requirements to access the GPS service. ● You must accept the GPS privacy agreement. ● GPS must be enabled. The GPS service may not be available if you are indoors. (You may be able to get a GPS lock if your device is very close to a window.
● Periodically (“continuous”) You can set the GPS mode on your device’s GPS screen, or the Zing Manager’s GPS page: On the Touchscreen 1. Tap > Settings > GPS. 2. On the second page, tap GPS Mode. 3. Select the desired mode (One-time or Continuous). In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click GPS. 3. In the GPS Settings section beside GPS Mode, select the desired mode (One-time or Continuous). 4. Click Submit.
Configuring the Wi-Fi Network Setting the Maximum Number of Wi-Fi Devices If your network is having performance issues, you might want to decrease the number of Wi-Fi devices allowed to connect to your device at the same time, or change the maximum number of devices that can connect to either the Main Wi-Fi or Guest Wi-Fi networks at the same time. (When Guest Wi-Fi is turned on, the maximum number of Wi-Fi devices is shared between Main Wi-Fi and Guest Wi-Fi.
Note: • The Main Wi-Fi limit cannot be set to 0. 5. Click Submit. Wi-Fi Security Learn about the various Wi-Fi security options available to you. By default Wi-Fi security is enabled for your device and its Wi-Fi networks. Note: All devices used with the NETGEAR Zing Mobile Hotspot must support the selected security type. Note: WPS is available only if you select either a WPA2 Personal option (including WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through WPS.
WPA2. Open WEP uses the key for encryption, but not for authentication. • WEP 128 Bit – Shared – This option provides security, but it’s relatively weak (but stronger than WEP 64 Bit – Shared). This option works with older and newer Wi-Fi devices, and is recommended only if any of your devices don’t support WPA or WPA2. Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.
To make your Wi-Fi passwords more secure: ● Use numbers and both uppercase and lowercase letters. ● Use special characters (for example, ‘@’, ‘#’, etc.). Also, the password length depends on the Wi-Fi encryption type that you’ve selected. (See Wi-Fi Security.) ● None – No password is required. ● WEP 64 bit – Open – The password must be 5 ASCII characters. ● WEP 64 bit – Shared – The password must be 5 ASCII characters. ● WEP 128 bit – Open – The password must be 13 ASCII characters.
3. In the Main Wi-Fi and Guest Wi-Fi sections, change the Network Name and Password fields as desired. (The required lengths appear beneath the fields.) 4. If you want to have your device automatically change the Guest Wi-Fi password each time Guest Wi-Fi is turned on, select Generate a new password each time I turn on the Guest Wi-Fi. 5. Click Submit. 6. When prompted, click Submit again. (All devices that were connected will have to reconnect with the new settings.
• Num/Sym character set. – Switch to the numbers (0 to 9) and symbols (‘!’, ‘@’, ‘#’, etc.) • ABC • Caps Lock • Left arrow • Right arrow • DoubleLeft arrow • DoubleRight arrow – Switch to the alphabet (a to z, A to Z) character set. – Switch the character set to upper or lower case. – Show the previous page of characters. – Show the next page of characters. – Show the first page of the current character set. – Show the last page of the current character set. 2.
3. Beside Wi-Fi Info on Home, select Show or Hide. 4. Click Submit. Enable / Disable the Block List You can enable your NETGEAR Zing Mobile Hotspot’s block list on your device’s Wi-Fi Block List screen, and on the Zing Manager’s Wi-Fi MAC Filter page. This lets you identify devices that should not be allowed to access your Wi-Fi networks. On the Touchscreen 1. Tap > Wi-Fi. 2. Tap Block List. 3. Tap On to block devices, or tap Off to stop blocking devices. In the Zing Manager (http://sprinthotspot) 1.
3. Tap Block Device. 4. Tap Continue Block. In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) The Devices Connected section of the home page shows a list of the devices connected to your Main and Guest Wi-Fi networks. 2. If you want to block a listed device, click the device name. The device’s IP address and MAC address display. 3. Click Block Device. 4. Click Block Device again.
Allowing or Denying Computers Access to the Network (MAC Filter) MAC (Media Access Control) filtering can prevent unauthorized wireless devices from connecting to your network. The MAC filter is used to grant (“white list”) or block (“black list”) wireless devices access to the Main and Guest Wi-Fi networks. Access is based on the MAC address of each wireless device. In the MAC Filter page (Wi-Fi > Mac Filter), you can choose one of three modes: ● None – All computers are allowed to access the network.
4. Determine and block an undesired user of your network: a. In the Devices Connected section, if you see a device you don’t recognize, you can click its name and compare its MAC address to the MAC address of each of the devices on your network. To determine the MAC address of each device you have, see Finding the MAC Address. If none of your devices have this MAC address, that device might be an intruder. b. In the empty Name field, enter a name for the device. For example, “Amy’s PC”. c.
On the Touchscreen 1. Tap > Wi-Fi > Options. 2. Tap USB Tether. 3. Select Wi-Fi stays Off. In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Beside USB Tether, click Wi-Fi stays Off. 4. Click Submit. Setting the Sleep (Inactivity) Timer Use this feature to prolong the battery life by making your device go to sleep (turn off the Wi-Fi radio) if no devices are connected to Wi-Fi for a period of time.
You can change the channel from your device’s Wi-Fi Options screen, or the Zing Manager’s Wi-Fi Options page. Note: All connected devices will be disconnected and have to reconnect if the channel is changed. On the Touchscreen 1. Tap > Wi-Fi > Options. 2. Tap Wi-Fi Channel. The current channel displays. 3. Tap Refresh Wi-Fi channel. 4. Tap to close the confirmation message. In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2.
3. Select the desired range (Short, Medium, Long). In the Zing Manager (http://sprinthotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Beside Wi-Fi Range, select the desired range (Short, Medium, Long). 4. Click Submit.
Frequently Asked Questions Find out answers to questions you may have. How Can I Tell I’m Connected to GSM, 3G or LTE? There are a few ways you can tell which network type (GSM, 3G, or LTE) you’re connected to. When you’re connected to a network (GSM, 3G or LTE): ● On the touchscreen, the network type icon (GSM, 3G or LTE) appears on the top of the home screen, and the connection status is shown on your device’s Status Screen. Also, if your device is not connected, an Alert will appear.
2. Select the Wi-Fi network provided by the NETGEAR Zing Mobile Hotspot and connect to it. (If prompted for a network key/security key/password, enter the Wi-Fi password.) Is Roaming on LTE Supported? At the time of this release, roaming (that is, using a network other than Sprint) on LTE is not supported. Roaming is supported on GSM networks. To change the roaming setting, see Setting the Roaming Mode.
What Do I Do if I Forget the Administrator Password? Here’s what to do if you forgot the Administrator Password. 1. Reset the software to default settings. You will need to call Sprint Customer Support for assistance. (See Resetting to Factory Default Settings.) If the Connection is “Always On,” Am I Always Being Billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect.
2. Determine the COM port number that your NETGEAR device (that is, your NETGEAR Zing Mobile Hotspot) is using. In the following example for Windows, the Device Manager shows that COM 16 is used. In your case, the COM port number might be different. 3. (If you don't know how to access the Device Manager, see http://kb.netgear.com/app/answers/detail/a_id/22868.) 4. Configure your GPS application to use the same COM port. For help, see the documentation of the GPS application.
How Do I Access My Corporate Network Through a VPN? Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate user name and password to gain access. For support, contact your company help desk. Are Terminal Sessions Supported? Terminal sessions (for example, via telnet or ssh) are not supported.
Tips This section provides information on getting the most out of your device and your network connection. Extending Battery Life There are several ways you can extend the battery life. ● When you’re not using your device, turn it off. ● Connect your device through the micro-USB cable to your computer, and disable Wi-Fi. (See Disable Wi-Fi When Tethering Device (Connected Through USB).) ● Adjust the LCD — do one or more of the following: Decrease the brightness of the LCD.
Improving Signal Strength There are several ways you can improve the signal strength. ● Make sure you’re inside a network coverage area. ● Try reorienting your device. ● Move your device and your computer to another location — you may be in or near a structure that is blocking the signal. Every obstacle (for example, walls, ceilings, furniture) between the NETGEAR Zing Mobile Hotspot and other wireless devices decreases the signal strength.
Improving Wi-Fi Performance There are several ways you can improve Wi-Fi performance. ● Try a different channel number. (See Wi-Fi Channel.) ● Check whether any device updates are available. (See Update Mobile Hotspot Software and Firmware.) ● See the tips in Improving Signal Strength. ● Limit the number of Wi-Fi devices. (See Setting the Maximum Number of Wi-Fi Devices.) ● Configure the Wi-Fi range to Long. (See Wi-Fi Range.) Windows XP and Windows 7 Users 1. Open the Device Manager.
— or — If the Wi-Fi client network adapter is not by Intel, select a configuration with minimal power savings (to maximize throughput). Note: The above settings are often controlled by 3rd-party value-add applications and may be automatically changed. If Wi-Fi performance improves for a while after performing the above steps, but then declines, recheck the above settings. Security Tips Follow these tips to minimize security risks.
Mac OS X 1. From the Apple menu, select System Preferences. 2. Select Network. 3. Select the adapter that is connecting to the routing hardware. 4. Select Advanced. 5. Select Ethernet. The Ethernet ID is listed. This is the same as the MAC address. Linux Please see the user documentation of the Linux distribution. Other Operating Systems Please see the user documentation for your operating system or computer.
Other Operating Systems Please see the user documentation for your operating system or computer Tips 137
Troubleshooting Learn about various troubleshooting tips, and what to do when a specific message is displayed. General Tips Here are some general tips to get you started. ● If some settings are preventing you from connecting to Wi-Fi, connect to your device through the micro-USB cable, and then change the settings. (See Connecting Through USB.) ● Go to sprint.com/support to access troubleshooting and other resources. ● The knowledge base at the NETGEAR website (support.netgear.com) may also be useful.
● You are in or near a structure that is blocking the signal. ● You are near a device that is causing radio signal interference. ● A network or account problem is preventing you from obtaining service. See also Improving Signal Strength. Cannot Connect to Wi-Fi If your computer cannot connect to the Main or Guest Wi-Fi networks of the NETGEAR Zing Mobile Hotspot, there are several things you should check. Make sure that: ● The maximum number of Wi-Fi devices has not been reached.
Cannot Display the Home Page Your Web browser may display an error message when you try to display the home page. The error message depends on your Web browser. ● “Could not connect to remote server” (Opera) ● “Internet Explorer cannot display the webpage” (Internet Explorer) ● “Oops! This link appears to be broken” (Google Chrome) ● “Safari can’t open the page” (Safari) ● “The connection has timed out” (FireFox) Check the following: ● Your device is turned on.
● Check your Web browser settings: 1. Open the Control Panel in Windows. 2. Double-click Internet Options. 3. From the Security tab, restore the default settings. 4. From the Connections tab, select Never dial a connection. 5. From the Advanced tab, restore the default settings. 6. Close and reopen your Web browser. ● Disconnect your device from your computer (if you’re using the micro-USB cable). Remove the battery from your device. Reinsert the battery.
For best results, minimize the number of obstructions between your device and the GPS satellites. Cannot Check for Updates Make sure your device is connected to the AC charger or computer through the micro-USB cable. Note: If you’ll be using USB for data transfer (and not just for charging your device), you must install the device driver. (See Making a Tethered Connection.
Technical Specifications This section lists the electrical, radio frequency, and other parameters of your device for those who require technical information. Radio Frequency and Electrical Specifications This section lists the radio frequency and electrical parameters of your device. Item Description Approvals FCC Battery Size: 2500 mAh Duration for full charge: - AC charger: 4 hours - PC USB cable: 5 hours Charge life: - 8.
LTE: - Band 25: 1930-1995 MHz - Band 26: 859-894 MHz - Band 41 (TDD): 2496-2690 MHz UMTS/HSPA+: - Band 1: 2110-2170 MHz - Band 2: 1930-1990 MHz - Band 5: 869-894 MHz - Band 8: 925-960 MHz GSM/EDGE: - GSM 850: 869-894 MHz - EGSM 900: 925-960 MHz - DCS 1800: 1805-1880 MHz - PCS 1900: 1930-1990 MHz GPS: 1575.42 MHz Software Specifications This section lists the specifications that your device supports.
PRL (Preferred Roaming List) Supported Authentication Supported Voice Not supported NAM Single Position Location Standalone TTY/Accessibility Not supported Mobile IP Supported Network protocols (routing hardware) TCP, UDP, ARP, RARP, ICMP VPN Pass-through of the following VPN types: PPTP IPSec Tunneling of multiple VPN sessions simultaneously is supported. Environmental Specifications This section describes the environmental conditions that your device can be used in.
Safety Information Read important safety information about your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
● Do not open, disassemble, puncture, crush, bend, or shred. ● Do not expose to water or other liquids, fire, explosion, or other hazards. ● Use the battery only in the NETGEAR Zing Mobile Hotspot. ● If using with a charger, use only the AC charger supplied with your device. ● Do not short circuit the battery. ● When replacing a battery, use the same model of battery that was supplied with your device. ● Follow local regulations when disposing of a used battery.
Regulatory Notices This section contains regulatory information for your device. The design of the NETGEAR Zing Mobile Hotspot complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, which in turn are consistent with the following safety standards previously set by U.S. and international standards bodies: ● ANSI / IEEE C95.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help. CAUTION: Any changes or modifications not expressly approved by NETGEAR could void the user’s authority to operate the equipment. This device complies with Parts 15, 24, and 27 of the FCC Rules.
Legal This section contains important license and legal information. Patents This product contains technology developed by or for NETGEAR, Inc. This product includes technology licensed from QUALCOMM®. Licenses A large amount of the source code to this product is available under various free and open source licenses. Most is available under one or more versions of the GNU General Public License and/or GNU Limited General Public License.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. 2.
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices.
12.
The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than ‘show w’ and ‘show c’; they could even be mouse-clicks or menu items--whatever suits your program. You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names: Yoyodyne, Inc.
To protect your rights, we need to prevent others from denying you these rights or asking you to surrender the rights. Therefore, you have certain responsibilities if you distribute copies of the software, or if you modify it: responsibilities to respect the freedom of others. For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the recipients the same freedoms that you received. You must make sure that they, too, receive or can get the source code.
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The hypothetical commands `show w' and `show c' should show the appropriate parts of the General Public License. Of course, your program's commands might be different; for a GUI interface, you would use an “about box”. You should also get your employer (if you work as a programmer) or school, if any, to sign a “copyright disclaimer” for the program, if necessary. For more information on this, and how to apply and follow the GNU GPL, see .
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Copyright ©2013 Sprint. All rights reserved. No reproduction in whole or in part without prior written approval. Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of NETGEAR, Inc.
Index Alert Description, 57 Title, 57 Alerts Common types, 17 In Zing Manager, 57 on LCD, 51 Alerts screen, 51 Allowed network mode, setting the, 104 Altitude, 68 "Always on", and billing, 129 APN Active, 76 Authentication code, 77 Configuring, 105 Parameters, 76 Password, 76 Username, 76 APN tab, Settings page, 75 Apple Safari, 3 Application Port filtering, disable, 100 Port filtering, enable, 100 Port forwarding, disable, 98 Port forwarding, enable, 98 Application notes, 187 Authentication code APN, 77 Au
Cannot check for updates, 142 Cannot connect through USB, 139 Cannot connect to the 3G/4G network, 141 Cannot connect to Wi-Fi, 139 Cannot display the home page, 140 Care of your device, 3 Carrier name, 58 CDMA EcIo, 44 CDMA RSSI, 44 Changing the Zing Manager URL, 101 Channel Number, LTE, 79 UL, LTE, 79 Wi-Fi, 124 Charge remaining in battery, 13 Charging the device, 11 Check for Update, 72 Chrome browser, 3 Clear Programming, 72 Common alert types, 17 Components of your device, 7 Configure Device, 69 LCD di
Transmit indicators, 58 Usage, viewing, 102 Used in billing cycle, 30 Data connection Sharing, 20 Data Usage details, 56 Data Usage screen, 29 Default settings, software reset, 111 Destination IP Address (DMZ), 100 Device Components, 7 Drawing (connectors and buttons), 1 Information, viewing, 89 Power state, 91 Resetting, 109 Setting up, 4 Telephone number, 89 Temperature, 91 Tutorial, 16 User Guide, 93 Voltage, 91 Device driver Installing, TRU-Install (automatic driver installation), enabling or disabling,
Ec/Io 3G, 80 GSM, 81 EcIo, 44 EcIo, CDMA, 44 Electrical specifications, 143 Email server, accessing, 85 Enable / disable GPS, 68 Enable GPS, 112 Encryption Method in use, 90 Protocols supported, 144 Type, Guest Wi-Fi, 65 Type, Main Wi-Fi, 64 Environmental specifications, 145 Export, device settings, 107 Facebook link, 93 Factory Reset, 72 FAX, 144 FCC ID, 148 Regulatory notices, 148 Feedback Link, 88 Feedback page Settings tab, 92 Feedback screen, 50 Filtered ports list, 87 Firefox browser, 3 Firewall softw
Guest Wi- Fi name Changing, 116 Guest Wi-Fi Configuration from Wi-Fi screen, 33 Devices connected, 31 Guest Wi-Fi network Changing the password, 20 Generate random password, 19 Name, 61, 63 Name, on LCD, 35 Option to generate new password each time Guest Wi-Fi starts, 63 Password, 61, 63 Password, on LCD, 35 password, randomize, on LCD, 37 Setting up, 18 Turn on / off, 61 Guest Wi-Fi Network Turning off, 19 Turning on, 18 Guest Wi-Fi network, turn off, 35 Guest Wi-Fi password Changing, 116 Guest Wi-Fi scree
Routing hardware, 82 WWAN radio, 91 ipconfig command, 136 ipconfig/all command, 135 ISC License, 183 Knowledge base, 138 Latitude, 68 LBS.
MAC address Connected device, 32 MAC Filter Black list, 122 Control network access, 122 Mode, 66 White list, 122 MAC Filter tab, Wi-Fi page, 65 Mac OS Driver, installing, 26 Mac OS X Message about UPS backup battery, 25 Main Wi-Fi Configuration from Wi-Fi screen, 33 Devices connected, 31 Devices connected, list, 59 Name, 49 Network name, on LCD, 34 Network, name, 61, 63 Network, password, 61, 63 Main Wi-Fi name Changing, 116 Main Wi-Fi password Changing, 116 Main Wi-Fi password, on LCD, 34 Main Wi-Fi screen
Network Preferences tab, Settings page, 73 Network screen, 42 Network, corporate, accessing through VPN, 131 Notice, important, 146 Notices, regulatory, 148 Obtain an IP address automatically, 97 One-time GPS fix, 46, 68 Online games, 85 Oops! This link appears to be broken, 140 OpenSSL License, 184 Opera browser, 3 Operating temperature, 145 Operator name, 58 Options tab, Wi-Fi page, 61 Original SSLeay License, 185 OTAPA, 144 OTASP, 144 Package contents, 2 Packet size, 64 Pairing Guest Wi-Fi, 36 Main Wi-Fi
Receive frequencies, 143 Receiver power, 44 4G LTE, 44 Recharging the battery, 11 Refurbished date, 91 Regulatory notices, 148 Remote Desktop, accessing, 84 Require SIM PIN to use device, 77 Requirements Installation, 3 Reset screen, 47 Resetting Account details, 109 Hotspot settings, 110 Software to default settings, 111 Your device, 109 Restarting the device, 15 Restore settings, 72, 107 RF (Radio Frequency) specifications, 143 RF Exposure notice, 148 Roaming GSM support, 128 Indicator, Zing Manager, 80 L
Session data usage, 30 Session screen, 30 Setting up the device, 4 Settings Backup, 72 Exporting, 107 Importing, 107 Restore, 72 Settings page, 69 Device tab, 69 Software and Reset tab, 70 Settings Reset, 72 Settings screen, 38 shadow License, 183 Sharing your Internet connection, 20 Short text messaging (SMS), 144 Signal strength, 44, 58 Improving, 133 Insufficient, 138 Mobile broadband, 9 SIM ICCID, 90 Security, activate or deactivate, 78 SIM Security tab, Settings page, 77 Size of device, 145 Sleep scree
tethering, enable/disable On LCD, 37 Text messaging (SMS), 144 The connection has timed out (message), 140 Timeout Connection timeout (cannot display the home page), 140 On AC charger, set in Zing Manager, 70 On AC charger, set on LCD, 41 On battery, set in Zing Manager, 70 On battery, set on LCD, 41 On USB, set in Zing Manager, 70 On USB, set on LCD, 41 Period, LCD, setting, 94 Timeout screen, 41 Tips, 132 Top view of device, 2 Touchscreen.
VPN Accessing, 131 Passthrough status, 83 Passthrough types supported, 145 Passthrough, enable/disable, 96 Warning (EMI), 148 Web browsers supported, 3 Web server, accessing, 85 Website NETGEAR, 187 Sprint, 6 Weight of device, 145 White list MAC filtering, 65, 66, 122 Port filtering, 87 Width of device, 145 Wi-Fi Access points, 7 Access, configure, 60 Block list, enable/disable, 120 Broadcast network name, 64, 90 Cannot connect, 139 Channel, 64, 124 Configuration, from Wi-Fi screen, 33 Connecting to, 127 Di
Windows XP, improving Wi-Fi performance, 134 Wireless speakers, 133 WPS Button for pairing Guest Wi-Fi, in Zing Manager, 61 Button for pairing Main Wi-Fi, in Zing Manager, 61 Performing, 21 WPS screen, 35 WWAN radio IP address, 91 XP, Windows, improving Wi-Fi performance, 134 Zing Manager Administrator password, configure, 69 Data Usage details, 56 Password, changing, 101 URL, 49, 70 URL, changing, 101 URL, configure, 69 Version, 50, 90 Version number, 91 Zing Manager Home page Description, 52 Displaying, 5
