Operation Manual

4. Frequently Asked Questions

This chapter provides answers for difficulties you might experience with your hotspot. (Also see

Chapter 5, Troubleshooting.) The chapter covers the following topics:

• What can I do if I can’t connect a device to the hotspot?

• What can I do if I can’t access the Internet?

• Why isn’t my battery charging?

• Why is the signal indicator always low?

• Why is the download or upload speed slow?

• How do I go back to the hotspot web page?

• What do I do if I forget my password login password?

• How do I disconnect from the mobile broadband network?

• Why doesn’t the Connect / Disconnect button appear on the hotspot web page?

• How can I extend the life of the battery?

• How do I turn the hotspot off?

• How do I find out how many users are connected to my hotspot’s WiFi networks?

• The touch screen is not lit. How do I know if the hotspot is still powered on?

• How do I find my computer’s IP address?

• How do I find a device’s MAC address?

• Where can I find more information?