BigPond Wi-Fi 4G Advanced II AirCard 790S User Manual October 2014 202-11471-02 350 East Plumeria Drive San Jose, CA 95134 USA
BigPond Wi-Fi 4G Advanced II Support Contact your Internet service provider for technical support. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc. NETGEAR, the NETGEAR Logo, ReadySHARE, and AirCard, are trademarks of NETGEAR, Inc. Any other trademarks on this package are for reference purposes only.
Contents Chapter 1 Get Started Know Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Manage Your Device and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Power Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BigPond Wi-Fi 4G Advanced II Manage Hotspot Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change Network Names and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change Hotspot Web Page Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change Device Encryption Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . View Details About Your Mobile Hotspot. . . . . . . . . . . . . . . . . . . . . . . .
BigPond Wi-Fi 4G Advanced II or the hotspot web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Your device cannot access the hotspot web page when connected to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 The hotspot cannot connect to a computer running Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1. 1 Get Started This chapter provides an overview of BigPond Wi-Fi 4G Advanced II features, and instructions for how to set up your mobile hotspot and connect to the Internet. The chapter covers the following topics: • Know Your Device • Set Up and Connect to the Internet • Additional Information Note: Firmware updates with new features and bug fixes are available at downloadcenter.netgear.com.
BigPond Wi-Fi 4G Advanced II Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point in any location with cellular network coverage. Use a Wi-Fi access point to connect your laptop and other Wi-Fi-capable devices to your service provider’s mobile broadband network and connect to the Internet. You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet. For more information, see Tethered Mode on page 16.
BigPond Wi-Fi 4G Advanced II Power Key Use the Power key to wake the hotspot and to power the device on and off. Table 1. Power key usage Desired Result Action Turn on hotspot. Press and hold the Power key for three seconds. Turn off hotspot. Press and hold the Power key for five seconds. Wake up Wi-Fi signal and Press and quickly release the Power key. screen. Status LED The LED indicates the device’s connection status: Table 2.
BigPond Wi-Fi 4G Advanced II Touchscreen Elements You can use the touchscreen icons and other screen elements to view the hotspot’s status, configure Wi-Fi band settings, view data usage details, and view system alerts Signal strength Traffic Network name Battery icon Wi-Fi network name and password Network icon Home button Data usage Back button Settings button Wi-Fi status and button Number of connected devices Figure 2. Touchscreen display Table 3. Touchscreen icons Icon Indicates Home button.
BigPond Wi-Fi 4G Advanced II Table 3. Touchscreen icons (continued) Icon Indicates Network name The name of the network carrier. Battery indicator. Battery is partially or fully charged. • 5 bars . The battery is fully charged. • 1 bars . The battery has a low charge. Battery indicator. The battery is recharging. Battery indicator. The battery level is critically low. ALERTS (2) Alert message notification. To view the alerts, tap the ALERTS button.
BigPond Wi-Fi 4G Advanced II Power Sources Your hotspot can receive power from any of the following sources: • Rechargeable battery included with the hotspot For more information, see Install the Battery on page 13. • Wall socket using the AC adapter and USB cable For more information, see Recharge the Battery on page 56. • USB port on your computer For more information, see Recharge the Battery on page 56.
BigPond Wi-Fi 4G Advanced II 3. Tap one of the boosting options (30, 60, or 90 minutes). To start the jump boost of another device from the hotspot web page: 1. Plug the jump boost cable into your hotspot. 2. Plug the device you want to charge into the other end of the jump boost cable. 3. On the home page, log in as an administrator. 4. Click the Jump Boost button. 5. Select one of the boosting options (30, 60, or 90 minutes).
BigPond Wi-Fi 4G Advanced II 3. Insert the micro SIM card. Micro SIM card 4. Insert the battery as shown. Battery Gold contacts Ensure that the gold contacts on the battery line up with the gold contacts on the device. 5. Replace the hotspot cover. Install the Battery To install the battery: 1. Remove the hotspot back cover by lifting at the notch on either corner of the device.
BigPond Wi-Fi 4G Advanced II Make sure that the micro SIM card is already installed. For more information, see Install the Micro SIM Card on page 12. Micro SIM card 2. Insert the battery as shown. Battery Gold contacts Ensure that the gold contacts on the battery line up with the gold contacts on the device. 3. Replace the back cover. Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery on page 56.
BigPond Wi-Fi 4G Advanced II To connect to the Internet: 1. Press and hold the Power key for a few seconds. The hotspot powers up and automatically searches for and connects to your network provider’s mobile broadband network. 2. Connect your computer or other device to your Wi-Fi network: a. Check that Wi-Fi is enabled on your device and search for available Wi-Fi networks. b. Select the Wi-Fi name displayed on the hotspot touchscreen and connect to it. c.
BigPond Wi-Fi 4G Advanced II Tethered Mode You can use your hotspot in tethered mode (connected to a computer using the USB cable) instead of connecting to it using Wi-Fi. Note: The first time that you use your hotspot in tethered mode, drivers are loaded on your computer to support the hotspot. To install drivers on computers running operating systems other than Windows XP: 1. Ensure that the hotspot is powered off. 2. Connect the hotspot to your computer using the USB cable.
BigPond Wi-Fi 4G Advanced II USB tethering should be ON by default. If USB tethering is not ON, slide the OFF button to the ON position.. 5. Tap the Install Win XP drivers button. This button is located at the bottom of the USB Tethering screen. 6. Connect the hotspot to your computer using the USB cable. The hotspot installs the necessary driver. After the driver is installed, you can visit the hotspot web page at http://m.home or http://10.0.0.138 to customize your hotspot’s advanced settings.
BigPond Wi-Fi 4G Advanced II 3. Enter the password in the Sign In field. The default password is admin. The password is case-sensitive. 4. Click the Sign In button. The Home screen displays. After you log in, you can access all of the features available on the touchscreen plus advanced features.
BigPond Wi-Fi 4G Advanced II External Antennas Using an external antenna might be recommended in areas of lower coverage to improve your device performance. MIMO Dual TS9 antennas are available from your retailer. Insert the connector carefully to avoid damage to your device. Figure 4.
2. Use Your Mobile Hotspot 2 This chapter explains how to use your hotspot. The chapter covers the following topics: • View Data Usage • Manage Wi-Fi • Set Mobile Broadband Options • View Alerts • Extend Battery Life • Manage Hotspot Security • View Details About Your Mobile Hotspot • Update Mobile Hotspot Software and Firmware Note: To change settings, log in as an administrator. See Hotspot Web Page on page 17.
BigPond Wi-Fi 4G Advanced II View Data Usage You can view an estimate of your data usage on the hotspot web page and on the hotspot touchscreen. The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session. To view estimated data usage on the hotspot touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. The touchscreen shows the estimated data usage for the current billing cycle.
BigPond Wi-Fi 4G Advanced II The hotspot web page displays the data usage for the current billing cycle and for the current broadband session. Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the hotspot to meet their Wi-Fi needs by customizing settings on the hotspot web page. On the hotspot web page, the following Wi-Fi profiles are available: • Default, main Wi-Fi. Share your main Wi-Fi with 2.4 GHz devices you trust. • Dual-band Wi-Fi (2.4 GHz and 5 GHz) .
BigPond Wi-Fi 4G Advanced II Specify the Wi-Fi Settings From the touchscreen, you can specify a number of Wi-Fi settings. For more detailed profile selections, visit the hotspot web page (http://m.home or http://10.0.0.138). You can establish any one of the following types of networks: • Default (No secondary network). Main Wi-Fi only on the 2.4 GHz band. If you configured a custom profile using the hotspot web page, you have the option to return to the defaul Wi-Fi setting. • Dual Band Wi-Fi.
BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen displays. 5. To disable the Wi-Fi signal in a restricted area, tap the > button next to Wi-Fi Signal. 6. Slide the ON button to the OFF position. Your setting is saved. 7. To set the Wi-Fi range, tap the > button next to Wi-Fi Range. 8. Tap the radio button for the selection that you want. Your setting is saved.
BigPond Wi-Fi 4G Advanced II 9. To power down the Wi-Fi radio after a set period of inactivity, tap the > button next to Wi-Fi Standby. 10. Tap the radio button for the selection that you want. Your setting is saved. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touchscreen screen. To select a Wi-Fi profile or create a custom profile on the hotspot web page: 1.
BigPond Wi-Fi 4G Advanced II 4. Select Wi-Fi > Options. 5. In the Wi-Fi Profiles list, select a predefined profile or select Custom Setup to choose your own options.
BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. 6. To modify the displayed profile (even if you selected a predefined profile), use the following options: • Secondary Wi-Fi. Select the Enable secondary Wi-Fi network check box to use a secondary Wi-Fi network. • Frequency. Select the Wi-Fi frequency (2.4 GHz or 5 GHz) to use on the main, secondary, or both Wi-Fi networks. • Guest mode.
BigPond Wi-Fi 4G Advanced II Connect to Wi-Fi from Wireless Device You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main Wi-Fi and guest Wi-Fi networks, see Set the Maximum Number of Connected Devices on page 35. You can add a wireless device to your Wi-Fi network manually.
BigPond Wi-Fi 4G Advanced II 3. Tap the Wi-Fi button. 4. Tap the WPS button. 5. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button. 6. Within two minutes, press the WPS key on the wireless device you want to connect. Your mobile hotspot and the wireless device communicate and establish the connection. To add a WPS-enabled Wi-Fi device from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.
BigPond Wi-Fi 4G Advanced II 4. Select Wi-Fi > Connect. 5. Click the WPS button for either the main Wi-Fi or secondary Wi-Fi network (if available). 6. Choose the WPS method you want to use: • WPS button pairing. If the device you want to connect has a WPS key, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key. • Enter WPS PIN.
BigPond Wi-Fi 4G Advanced II 2. Tap the Home ( ) button. 3. Tap the Wi-Fi button. 4. Tap the Guest Wi-Fi button. 5. Slide the OFF button to the ON position. Guest Wi-Fi is enabled.
BigPond Wi-Fi 4G Advanced II To enable guest Wi-Fi from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Wi-Fi > Options. The Wi-Fi Options screen displays. 5. In the Wi-Fi Profiles list, select Guest Wi-Fi.
BigPond Wi-Fi 4G Advanced II 6. Click the Submit button. Guest Wi-Fi is enabled. Enable Dual-Band Wi-Fi When all of your devices support 5 GHz Wi-Fi, use dual-band Wi-Fi for faster downloads. Dual-band Wi-Fi uses more power. To enable dual-band Wi-Fi from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Wi-Fi button. 4. Tap the Dual-Band Wi-Fi button. 5. Tap the OFF button to the ON position. Dual-band Wi-Fi is enabled.
BigPond Wi-Fi 4G Advanced II To enable dual-band Wi-Fi from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Wi-Fi > Options. The Wi-Fi Options screen displays. 5. In the Wi-Fi Profiles list, select Dual-Band Wi-Fi.
BigPond Wi-Fi 4G Advanced II Note: The default values are appropriate for dual-band Wi-Fi. 6. Click the Submit button. Dual-Band Wi-Fi is enabled. Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the hotspot. These connections are shared between the hotspot’s main and secondary Wi-Fi networks. To set the number of devices that can connect to each Wi-Fi network from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3.
BigPond Wi-Fi 4G Advanced II 5. Tap the Max Wi-Fi Devices button. The Max Wi-Fi Devices screen displays. 6. Slide the button to specify how you want the Wi-Fi devices to be shared between each Wi-Fi network. 7. Tap the Submit button. Your setting is saved. To set the number of devices that can connect to each Wi-Fi network from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138.
BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen displays. Scroll down to the bottom of the screen. 5. From the Max Wi-Fi list, select the number of devices that are allowed to access your hotspot. 6. Click the < button or the > button to adjust the number of connections available on each of the Wi-Fi networks (main and secondary). The Submit button displays after you make a selection. 7. Click the Submit button.
BigPond Wi-Fi 4G Advanced II 2. Tap the Home ( ) button. 3. Tap the Wi-Fi button. 4. Tap the Devices button. To view the connected devices from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive.
BigPond Wi-Fi 4G Advanced II A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. To block a device from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Wi-Fi button.
BigPond Wi-Fi 4G Advanced II 4. Tap the Devices button. 5. Tap the device that you want to block. 6. Tap the Block Device button. 7. Tap the Continue Block button. The device is blocked from your network. To block a device from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin.
BigPond Wi-Fi 4G Advanced II A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen. 4. Click the device name. 5. Click the Block Device button. 6. When prompted, click the Block Device button again. To view a list of blocked devices from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Wi-Fi button. 4. Tap the Devices button.
BigPond Wi-Fi 4G Advanced II 5. Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON. To view a list of blocked devices from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays.
BigPond Wi-Fi 4G Advanced II To unblock a device from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Wi-Fi button. 4. Tap the Devices button. 5. Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON.
BigPond Wi-Fi 4G Advanced II 6. Tap the device that you want to unblock. 7. Tap the Unblock button. The device has access to your network. To unblock a device from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays.
BigPond Wi-Fi 4G Advanced II Set Mobile Broadband Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects. To set auto connect options from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the Network button.
BigPond Wi-Fi 4G Advanced II 5. To set the network mode, tap the Network Mode > button. 6. Tap the radio button for the selection that you want. Your setting is saved. 7. Tap x to close the confirmation message window. 8. To set the auto connection method, tap the Auto Connect > button. The Auto Connect screen displays. 9. Tap the radio button for the selection that you want. Your setting is saved. 10. Tap x to close the confirmation message window. 11. Tap the Home ( ) button. 12.
BigPond Wi-Fi 4G Advanced II 4. Select Settings > Network > Preferences. 5. Select an Auto Connect option: • Never (connect manually each use) . The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on. To connect to the network manually, view the Mobile Broadband Disconnected alert and click the Connect button. • Always except when roaming .
BigPond Wi-Fi 4G Advanced II • Yellow. System alerts. To view alerts from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Alerts bar. 4. Read each alert that displays and follow any displayed instructions. 5. To return to the Home screen, tap the Home ( ) button. Note: Alerts remain as long as the issues that cause them are active. When the issues are resolved, the alerts are removed automatically. To view alerts from the hotspot web page: 1.
BigPond Wi-Fi 4G Advanced II • Wi-Fi range. • Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi allows faster downloads but uses more power. • Guest Wi-Fi, when enabled, uses more power. To extend the battery life, use any of the following methods: • Adjust Wi-Fi settings. • Adjust display settings. • Use tethered USB. • Use airplane mode. • Use only for jump boost.
BigPond Wi-Fi 4G Advanced II 3. Tap the Wi-Fi button. 4. Tap the Options button. 5. To disable the Wi-Fi signal when you are on a USB tether, tap the Wi-Fi Signal > button. 6. Slide the ON button to the OFF position. Your setting is saved. 7. Tap the x button. The WiFi Options screen displays. 8. To set the Wi-Fi range, tap the Wi-Fi Range > button. 9. Tap the radio button for the selection that you want.
BigPond Wi-Fi 4G Advanced II Your setting is saved. 10. Tap the x button. The WiFi Options screen displays. 11. To power down the Wi-Fi radio after a set period of inactivity, tap the Wi-Fi Standby > button. 12. Tap the radio button for the selection that you want. Your setting is saved. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touchscreen screen. To adjust Wi-Fi setttings to optimize battery life from the hotspot web page: 1.
BigPond Wi-Fi 4G Advanced II Scroll to the bottom of the screen. 5. Adjust any of these settings in the Wi-Fi Options supported section: - Wi-Fi Range: • - Short range has the smallest coverage; however, battery life is longer. - Medium range provides moderate coverage and battery life. - Long range enables you to have connected Wi-Fi devices farther from your mobile hotspot and still connect to your Wi-Fi network, but battery life is shorter. USB Tethering.
BigPond Wi-Fi 4G Advanced II 7. Select Settings > General > Device. 8. From the Wi-Fi Standby list, select a shorter time period. The shorter the time, the longer the battery life. The Submit button displays after you make a selection. 9. Click the Submit button. Adjust Display Settings to Increase Battery Life Dim the screen to reduce the touchscreen’s brightness level.
BigPond Wi-Fi 4G Advanced II 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the Display button. 5. Tap the Display Brightness > button. 6. Slide the button to select the display brightness that you want. Your setting is saved.
BigPond Wi-Fi 4G Advanced II 7. Tap the Back ( ) button. 8. Tap the Display Timeout > button. 9. Tap the radio button for the selection that you want. Your setting is saved. To adjust display settings to increase battery life from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin.
BigPond Wi-Fi 4G Advanced II 4. Select Settings > General > Device. 5. Adjust any of these settings: • Display Brightness . Select the Dimradio button. • Timeout on AC, Timeout on USB . From the lists, select shorter time periods. The Submit button displays after you make a selection. 6. Click the Submit button. Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer.
BigPond Wi-Fi 4G Advanced II To recharge the battery from a wall socket: 1. Attach one end of the micro USB cable to the connector on the right on the mobile hotspot and attach the other end to the wall charger (included). 2. Plug the wall charger into a wall socket. A lightning bolt appears on the Battery icon when the battery is charging ( ). The Battery icon on the touchscreen indicates when the battery is fully charged ( and a notification displays.
BigPond Wi-Fi 4G Advanced II Note: The touchscreen goes into sleep mode after a set time to extend battery life. To wake up the touchscreen, press and quickly release the Power key. USB Tethering Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the hotspot battery at the same time. Turn off USB tethering if you only want to charge your hotspot with your computer.
BigPond Wi-Fi 4G Advanced II 3. Tap the Settings button. 4. Tap the USB Tethering button. 5. Slide the OFF button to the ON position. USB tethering is enabled. Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where Wi-Fi is restricted. To enable airplane mode from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button.
BigPond Wi-Fi 4G Advanced II 3. Tap the Settings button. 4. Tap the Airplane Mode button. 5. Slide the OFF button to the ON position. Airplane mode is enabled. To enable airplane mode from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive.
BigPond Wi-Fi 4G Advanced II 4. Click the Jump Boost button. 5. Click the Enable Airplane Mode button. Airplane mode is enabled. Manage Hotspot Security The following topics are covered in this section: • Change Network Names and Passwords on page 62 • Change Hotspot Web Page Login Settings on page 65 • Change Device Encryption Security Settings on page 67 You can also block undesired hotspot users. For more information, see View or Block Connected Users on page 37.
BigPond Wi-Fi 4G Advanced II Note: When you change the Wi-Fi settings, the hotspot resets. Any devices connected to the hotspot are disconnected when the hotspot resets. Change Network Names and Passwords The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices. The procedure to change the main and guest Wi-Fi network names and passwords is the same. The following settings differ: • Main Wi-Fi.
BigPond Wi-Fi 4G Advanced II 4. To change the network name and password of the main Wi-Fi, tap the Main Wi-Fi button. 5. To change the network name and password of the guest Wi-Fi, tap the Guest Wi-Fi button. 6. To change the Wi-Fi name, tap the Edit button that is next to Wi-Fi name. A warning message displays. 7. Tap the Continue button. The Wi-Fi name displays. 8. Enter the new Wi-Fi name. 9. Tap the Done button. Your setting is saved. The Main Wi-Fi screen displays. 10.
BigPond Wi-Fi 4G Advanced II 15. For guest Wi-Fi, to change the password each time you enable guest Wi-Fi, select the New password each session check box. When this option is selected, the password entered in step 12 remains only for the current session. Your setting is saved. To change network names and passwords from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138.
BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. 6. In the Main Wi-Fi and Secondary Wi-Fi sections, change the Wi-Fi Name and Wi-Fi Password fields as desired. 7. To create a new guest password each time you power on the hotspot, select the Generate a new password each time I turn on the Guest Wi-Fi check box. 8. Click the Submit button. 9. When prompted, click the Submit button again.
BigPond Wi-Fi 4G Advanced II The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Settings > General > Device. 5. (Optional) In the Host Name field, change the host name used to access the hotspot web page. Enter a maximum of 31 characters. 6. (Optional) In the Password field, change the password used to log in as an administrator. Best practice is to set a more secure password. Enter a maximum of 31 characters.
BigPond Wi-Fi 4G Advanced II Change Device Encryption Security Settings To change the type of security used for main and secondary or guest Wi-Fi: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Wi-Fi > Options.
BigPond Wi-Fi 4G Advanced II The Submit button displays after you make a selection. 6. Click the Submit button. 7. Reconnect your Wi-Fi devices, if necessary, using the new Wi-Fi credentials. See Connect to the Internet on page 14. View Details About Your Mobile Hotspot You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity). To view details about your device from the touchscreen: 1.
BigPond Wi-Fi 4G Advanced II 5. Tap the Device Information > button. To view details about your device from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays.
BigPond Wi-Fi 4G Advanced II 4. Click the About link. Update Mobile Hotspot Software and Firmware The hotspot checks automatically for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert. Open the alert and click the Download button. When the download completes, the hotspot displays an alert with an Install now button. Click the Install now button to install the update. Your device reboots automatically to use the new software.
BigPond Wi-Fi 4G Advanced II 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the More button. 5. Tap the Software Updates > button.. 6. Tap the Check for updates now button. 7. If an update is available, tap the Start Download button. The update downloads.
BigPond Wi-Fi 4G Advanced II 8. Tap the Update now button to install the update. To update software from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Settings > General > Software and Reset. 5.
3. 3 Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as Wi-Fi settings, WAN settings, router settings.
BigPond Wi-Fi 4G Advanced II Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings. To back up hotspot settings: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138.
BigPond Wi-Fi 4G Advanced II The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Settings > General > Software and Reset. 5. In the Restore Settings section, click the Browse button. 6. Navigate to the location where the export.cfg file is stored. By default, hotspot setting files are saved to your Downloads folder. 7. Click the Open button. Your hotspot is restored with the imported file settings.
BigPond Wi-Fi 4G Advanced II The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Wi-Fi > Options. 5. Set the Wi-Fi options: • Channel. The Wi-Fi channel being used. Best practice is to set the channel to Auto. The hotspot chooses the channel that provides the least interference. • RTS Threshold. The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol. Best practice is to use a value of 2347.
BigPond Wi-Fi 4G Advanced II Select the Hide radio button if you do not want it broadcast. The Submit button displays after you make a selection. 6. Click the Submit button. Enable SIM Security Create another level of security by establishing a PIN that you must enter before you can manage the WWAN connection. To enable SIM security: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays.
BigPond Wi-Fi 4G Advanced II Configure Mobile Broadband You can configure mobile broadband settings to view WAN details such as the active network, connection status, signal strength. You can also adjust these settings to establish which users and applications can access your network. View WAN Information To view network information: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays.
BigPond Wi-Fi 4G Advanced II Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server. To enable port forwarding: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. 4.
BigPond Wi-Fi 4G Advanced II Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security. To enable port filtering: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password.
BigPond Wi-Fi 4G Advanced II Enable IP Passthrough Mode To turn off the hotspot router functionality and assign the network IP address directly to the attached device, enable IP passthrough. If you make this change, the attached device restarts using a different driver configuration. WARNING: If you enable this feature, Wi-Fi is disabled and you must use a USB cable to tether the device. Note: This feature is available to Windows computer users.
BigPond Wi-Fi 4G Advanced II 4. Select Settings > Router > Basic. 5. In the LAN section, select the Enabled radio button next to IP Passthrough Mode. 6. Click the Submit button. Enable VPN PassThrough To connect to a corporate network using VPN, you must first enable VPN connections (passthrough). To enable VPN passthrough: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3.
BigPond Wi-Fi 4G Advanced II 4. Select Settings > Router > Basic. 5. In the LAN section, select the On radio button next to VPN Passthrough. The Submit button displays after you make a selection. 6. Click the Submit button. Configure APN Details Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider. The hotspot checks the APN to determine the type of network connection to establish. To add an APN for another network: 1.
BigPond Wi-Fi 4G Advanced II 4. Select Settings > Network > APN. 5. Click the Add button. 6. Enter the name of the network service provider and the APN that you obtained from it. 7. Enter the user name and password, if they are required for the wireless network. 8. Select the network authentication mode: • None • PAP • CHAP • PAP or CHAP 9. Change the PDP (data protocol), if necessary: • IPV4 • IPV6 • IPV4V6 10.
BigPond Wi-Fi 4G Advanced II To select the APN to use: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. 4. Select Settings > Network > APN. 5. Select the Active radio button next to the APN entry to be used. The APN is selected.
BigPond Wi-Fi 4G Advanced II Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address. To enable the DMZ and designate a computer to screen incoming traffic: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2.
BigPond Wi-Fi 4G Advanced II If the hotspot is tethered using a USB cable, this address is 192.168.1.4. If the hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74. The Submit button displays after you make a selection. 7. Click the Submit button. Set LAN Options To set the hotspot’s LAN options: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138.
BigPond Wi-Fi 4G Advanced II The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider. The Submit button displays after you make a selection. 6. Click the Submit button.
4. Frequently Asked Questions 4 This chapter provides answers to questions you might have about your hotspot. (Also see Chapter 5, Troubleshooting.
BigPond Wi-Fi 4G Advanced II Why can’t I connect a device to the hotspot? If you are experiencing problems connecting to the hotspot, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on. • Restart your computer. • Turn off or temporarily disable any security programs or firewalls. • If possible, try using another computer or Wi-Fi device to connect to your hotspot.
BigPond Wi-Fi 4G Advanced II Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). • Check Wi-Fi interference by powering the hotspot off and on to find a better Wi-Fi channel. • Switch Wi-Fi channel from 2.4 GHz to 5 GHz.
BigPond Wi-Fi 4G Advanced II 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the More button. 5. Tap Factory Reset > button.
BigPond Wi-Fi 4G Advanced II 6. Tap the Yes button.. 7. Tap the Begin Reset button. A factory reset takes about one minute. 8. After the device resets, reconnect Wi-Fi devices. How do I disconnect from the mobile broadband network? To disconnect from the network from the hotspot web page: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the mobile hotspot password.
BigPond Wi-Fi 4G Advanced II Your hotspot is disconnected from the network. Why doesn’t the Connect / Disconnect button appear on the hotspot web page? You can use the Connect / Disconnect button only when you are logged in as an administrator. To log in as an administrator: 1. From a computer or wireless device that is connected to your network, launch an Internet browser. 2. Enter http://m.home or http://10.0.0.138. A login screen displays. 3. Enter the password in the Sign In field.
BigPond Wi-Fi 4G Advanced II How do I turn the hotspot off? Press and hold the Power key for a few seconds. How do I find out how many users are connected to my hotspot’s Wi-Fi networks? The number on the Wi-Fi icon on the hotspot’s touchscreen is the number of users (or devices) connected to your Wi-Fi network. A list of connected devices appears in the hotspot Connected Devices section.
BigPond Wi-Fi 4G Advanced II To find the IP address on a Mac OS X device: 1. From the Apple menu, select System Preferences > Network. 2. Select the wireless adapter. The IP address is displayed in the right pane. To find the IP address on devices running other operating systems: Refer to the user documentation for your operating system or computer.
BigPond Wi-Fi 4G Advanced II It appears as a series of numbers and letters. This is the MAC address of your wireless adapter. To find the MAC address on a Mac OS X device: 1. From the Apple menu, select System Preferences > Network. 2. Select the wireless adapter that is connecting to the routing hardware. 3. Select Advanced. 4. Select Ethernet. The Ethernet ID is displayed. This is the same as the MAC address.
5. 5 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot.
BigPond Wi-Fi 4G Advanced II The Wi-Fi network name does not appear in the list of networks If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks. • If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake the hotspot. • If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when the hotspot is tethered. See Reset the hotspot on page 100.
BigPond Wi-Fi 4G Advanced II • Make sure that your micro SIM account is active. To check micro SIM status and activate the account, visit http://m.telstra.com. • If you use a pay-as-you-go micro SIM card, make sure that the account has a positive balance. • If your mobile hotspot still does not connect, you might need to create or update the default connection profile. To check the default connection profile settings: 1.
BigPond Wi-Fi 4G Advanced II To reset the hotspot from the touchscreen: 1. To wake up the device, press the Power key. 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the More button. 5. Tap Factory Reset > button.
BigPond Wi-Fi 4G Advanced II 6. Tap the Yes button. 7. Tap the Begin Reset button. A factory reset takes about one minute. 8. After the device resets, reconnect Wi-Fi devices. View Alerts Your mobile hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro SIM card is installed correctly. See Install the Micro SIM Card on page 12. SIM Error — Check SIM Ensure that you have your network service provider’s micro SIM card inserted in the hotspot.
BigPond Wi-Fi 4G Advanced II 4. Enter the micro SIM PIN when prompted. 5. Click the Save button. Temperature-Related Alerts The hotspot is designed to work over a wide temperature range. (For information, see Environmental Specifications on page 107.) The mobile hotspot shuts down automatically if it goes out of the supported temperature range.
BigPond Wi-Fi 4G Advanced II Table 4.
BigPond Wi-Fi 4G Advanced II Table 4.
A.
BigPond Wi-Fi 4G Advanced II Mechanical Specifications Table 5. Physical dimensions Parameter Dimension Weight 136 g (4.5 oz) Length 110 mm (4.33 in) Width 68 mm (2.7 in) Thickness 15 mm (.57 in) Environmental Specifications Table 6. Recommended operating and storage temperatures Environment Temperature Operating temperature 0°C to 35°C (32 F to 95°F) Storage temperature –10°C to +60°C (14°F to 140°F) Supported RF Bands Table 7.
