User Manual AirCard 797 Mobile Hotspot October 2019 202-11987-01 NETGEAR, Inc. 350 E.
AirCard 797 Mobile Hotspot Support Thank you for purchasing this NETGEAR product. After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR recommends registering your product through the NETGEAR website. For product updates and web support, visit http://support.netgear.com. Phone (US & Canada only): 1-888-NETGEAR.
Contents Chapter 1 Get Started Set Up Your Mobile Hotspot...............................................................8 Meet Your Mobile Hotspot..................................................................9 Control Your Device Using the Power Button............................10 Sleep Mode....................................................................................10 Status LED.......................................................................................11 Connect to the Internet....
AirCard 797 Mobile Hotspot Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web Page.................................................................................................31 Manage Wi-Fi Security.......................................................................32 Change Wi-Fi Network Names and Passwords From the Mobile Hotspot Web Page.........................................................................32 Change Wi-Fi Encryption Settings...............................................
AirCard 797 Mobile Hotspot Update Software Downloaded Over the Air From the Mobile Hotspot Web Page.........................................................................63 Chapter 5 Frequently Asked Questions Questions About Connecting and Disconnecting Devices and Accessing the Internet.......................................................................66 What do I do if I can’t connect a device to the mobile hotspot?...................................................................................
AirCard 797 Mobile Hotspot Chapter 6 Troubleshooting View Alerts...........................................................................................75 SIM Not Installed............................................................................75 SIM Error — Check SIM...................................................................75 SIM Locked.....................................................................................75 Temperature-Related Alerts..........................................
1 Get Started This product regularly checks for new firmware and downloads any appropriate updates, or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this manual, you might need to update your firmware. This chapter provides an overview of mobile hotspot features, and instructions for how to set up your mobile hotspot and connect to the Internet.
AirCard 797 Mobile Hotspot Set Up Your Mobile Hotspot To set up your mobile hotspot: 1. Slide the SIM card into the slot with the gold colored contacts facing down. 2. Ensure that the SIM card is seated securely. 3. Insert the battery. 4. Install the back cover. 5. Firmly close the back cover.
AirCard 797 Mobile Hotspot 6. Press the Power button to power on the mobile hotspot. Meet Your Mobile Hotspot Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons, buttons, and connectors. . Power/Wake button LCD screen. Status LED Micro USB charging port Figure 1. Mobile hotspot buttons and connectors The mobile hotspot comes with a micro USB charging cable.
AirCard 797 Mobile Hotspot Figure 2. Mobile Hotspot Charging Cable Control Your Device Using the Power Button The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose which information screen to display on the LCD: • Turn mobile hotspot on. Press and hold the Power button for 3-4 seconds • Turn mobile hotspot off. Press and hold the Power button for 3-4 seconds • Wake up WiFi signal and device screen. Press and release the Power button. • Cycle through screens.
AirCard 797 Mobile Hotspot Press the Power button to turn the display on and exit sleep mode. WLAN function is enabled and WiFi devices can reconnect to the hotspot. The time required to recover the network connection varies by environment, settings, etc. Status LED The status LED indicates data connection status: • Blue, slow blink. The mobile hotspot is ready. • Blue, double-blink. The mobile hotspot is transferring data. • Amber, slow blink.
AirCard 797 Mobile Hotspot Recharge the Battery Your battery comes partially charged. To recharge your battery: 1. Connect the micro USB charging cable to your mobile hotspot. 2. Connect the other end of the cable to the USB port on your computer or to the USB charger. Replace a SIM Card To replace a SIM card: 1. Remove the back cover by lifting the corners. 2. Remove the battery. 3. Slide out the SIM card.
AirCard 797 Mobile Hotspot 4. Insert the replacement SIM card. 5. Insert the battery. 6. Install the back cover. Home Screen You can use the home screen icons to view the mobile hotspot’s status, configure Wi-Fi settings, view data usage details, and view system alerts.
AirCard 797 Mobile Hotspot Network indicator Battery Signal strength Connected devices WiFi details Unviewed messages Figure 3. LCD screen display Table 1. Icons Icons Description This indicates the strength of the mobile broadband network signal. Connected to an LTE/LTE Advanced network. Connected to a DC-HSPA+, HSPA+, or dual-carrier network. Connected to an HSPA/HSDPA network. Connected to a UMTS network. This indicates the battery is charging. This indicates the battery is fully charged.
AirCard 797 Mobile Hotspot and quickly release the Power button. The default Wi-Fi password is also printed on a label under the battery. For information about changing Wi-Fi passwords, see Change Wi-Fi Encryption Settings on page 34. • Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use this password to access the network. • Admin login password. Use this to log in to the mobile hotspot web page as an administrator.
AirCard 797 Mobile Hotspot To install drivers on computers running Windows: 1. Ensure that the mobile hotspot is powered off. 2. Connect the mobile hotspot to your computer using the USB cable. If powered off, the mobile hotspot automatically powers on. After the driver is installed, you can visit the mobile hotspot web page to customize your mobile hotspot’s advanced settings. This is an optional step.
AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive.
2 Use Your Mobile Hotspot This chapter explains how to use your mobile hotspot.
AirCard 797 Mobile Hotspot View New Messages From the Mobile Hotspot You can tell from your mobile hotspot display if you have unviewed messages, and you can view them directly from there. This hotspot display indicates you have an unread message. Note: Although you can view messages directly on the mobile hotspot, use the mobile hotspot's web page to delete them. To view messages from the mobile hotspot display: 1. Press the Power button to wake the mobile hotspot. 2.
AirCard 797 Mobile Hotspot View Messages From the Mobile Hotspot Web Page To view messages from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4.
AirCard 797 Mobile Hotspot The message is deleted. View Alerts From the Mobile Hotspot Web Page Your mobile hotspot displays alerts to advise you of device status changes. When there are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the issues that cause them are active. When the issues are resolved, the alerts are removed automatically. To view alerts from the mobile hotspot web page: 1.
AirCard 797 Mobile Hotspot Manage Your Broadband Network Connection You can view the mobile broadband network status, turn domestic data on and off, and turn international roaming on and off. View Mobile Broadband Network Status From the Mobile Hotspot Web Page To view network status from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3.
AirCard 797 Mobile Hotspot 4. Select Settings > Network > Preferences. The preferences page displays. 5. Click the Domestic Data button. The Save and Cancel buttons display at the bottom of the page. 6. Click the Save button. Your settings are saved. Turn International Roaming On and Off From the Mobile Hotspot Web Page Before you turn on international roaming, make sure that you are aware of any extra charges for data that you might incur. To turn international roaming on and off: 1.
AirCard 797 Mobile Hotspot You can add a Wi-Fi device to your Wi-Fi network manually. If the device that you are adding is WPS enabled, you can use the WPS method to connect the device without using the Wi-Fi password. Connect Using the Wi-Fi Password To connect using the Wi-Fi password: 1. On the Wi-Fi device, view the list of available Wi-Fi networks. 2. Connect to the network that corresponds to your mobile hotspot network as displayed on the LCD screen. 3.
AirCard 797 Mobile Hotspot 4. Select Wi-Fi > Connect. 5. Click the WPS button for either the main Wi-Fi or guest Wi-Fi network (if available). 6. Click the button for the WPS method that you want to use: • WPS button pairing. If the device that you want to connect includes a WPS key, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key. • Enter WPS PIN.
AirCard 797 Mobile Hotspot Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the mobile hotspot to meet their Wi-Fi needs by customizing settings on the mobile hotspot web page. On the mobile hotspot web page, the following Wi-Fi profiles are available: • Default, main Wi-Fi. Share your main Wi-Fi with 2.4 GHz devices that you trust. • 5 GHz Wi-Fi. Share your main Wi-Fi with 5 GHz devices that you trust. • Dual-band Wi-Fi. Share your Wi-Fi with 2.4 GHz and 5 GHz devices.
AirCard 797 Mobile Hotspot 5. Select 5GHz Only. The Save and Cancel buttons display at the bottom of the page. 6. Click the Save button. A message displays telling you that to save this change, your device must restart WiFi connections. 7. Click the Save button. Your settings are saved. Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web Page The mobile hotspot can broadcast Wi-Fi signals in the 2.4 GHz and 5 GHz Wi-Fi bands.
AirCard 797 Mobile Hotspot 5. Select Dual-Band 2.4 & 5 GHz. The Save and Cancel buttons display at the bottom of the page. 6. Click the Save button. A message displays telling you that to save this change, your device must restart Wi-Fi connections. 7. Click the Save button. Your settings are saved. Change Wi-Fi Settings From the Mobile Hotspot Web Page To select a Wi-Fi profile or create a custom profile on the mobile hotspot web page: 1.
AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. 4. Click the down arrow next to Wi-Fi options. 5. To change the maximum number of devices that can connect to the Wi-Fi network, in the Max Connected Devices menu, select a number.
AirCard 797 Mobile Hotspot 6. To change the maximum number of devices that can connect to the main Wi-Fi and to the guest Wi-Fi, click the arrow to the right to increase the main Wi-Fi connections and decrease the guest Wi-Fi connections, or click the arrow to the left to decrease the maximum main Wi-Fi connections and increase the maximum guest Wi-Fi connections. Note: The increase and decrease arrows only display if guest Wi-Fi is enabled. 7. Set the Wi-Fi channel.
AirCard 797 Mobile Hotspot Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web Page Guest Wi-Fi lets temporary visitors access your Wi-Fi mobile hotspot without having to share your main Wi-Fi password. Guest Wi-Fi uses the same band (2.4 GHz or 5 GHz) as your main Wi-Fi. To enable guest Wi-Fi from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1.
AirCard 797 Mobile Hotspot 5. Click the Guest Wi-Fi Edit button. 6. Click the Guest Wi-Fi button. The Save and Cancel buttons display at the bottom of the page. 7. Click the Save button. A message displays telling you that to save this change, your device must restart Wi-Fi connections. 8. Click the Save button. Your settings are saved. Manage Wi-Fi Security Note: When you change the Wi-Fi settings, the mobile hotspot resets.
AirCard 797 Mobile Hotspot The procedure to change the main and guest Wi-Fi network names and passwords is the same. The following settings differ: • Main Wi-Fi. For added security, you can prevent the main Wi-Fi network name and password from displaying on the mobile hotspot’s home screen. • Guest Wi-Fi. For added security, you can specify that the guest Wi-Fi password changes each time you enable guest Wi-Fi. To change network names and passwords from the mobile hotspot web page: 1.
AirCard 797 Mobile Hotspot 5. Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network. 6. Change the Wi-Fi Name and Wi-Fi Password fields as desired. 7. To create a new guest password each time you power on the mobile hotspot, select the Generate Passphrase check box. The Save and Cancel buttons display at the bottom of the page. 8. Click the Save button. A message displays telling you that to save this change, your device must restart Wi-Fi connections. 9. Click the Save button.
AirCard 797 Mobile Hotspot 4. Select Wi-Fi > Connect. 5. Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network.
AirCard 797 Mobile Hotspot 6. In the Encryption menu for main Wi-Fi or guest Wi-Fi, select a security option: • WPA2 Personal AES. Strong security supported by newer Wi-Fi devices, the default. • WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2 Personal AES whenever possible. • None. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred. Best practice is not to select this option.
3 Manage Security For information about Wi-Fi security settings, see Manage Wi-Fi Security on page 32.
AirCard 797 Mobile Hotspot Change the Mobile Hotspot Web Page Login Settings You can change the host name for the mobile hotspot web page. You can also change the password to access the mobile hotspot web page. To change the login settings for the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password.
AirCard 797 Mobile Hotspot 5. In the Admin login field, change the password used to log in as an administrator. Best practice is to set a more secure password. Enter a minimum of 4 characters and a maximum of 31 characters. 6. Click the Save button. Your settings are saved. Content Filter Levels You can set up content filtering levels on the mobile hotspot with a free OpenDNS account. Content filters provide parental controls and phishing protection.
AirCard 797 Mobile Hotspot 6. If you do not have an OpenDNS account, do the following: a. Click the Sign Up link. b. Complete the fields to create your OpenDNS account. c. Click the Sign Up button. 7. If you already have an OpenDNS account, enter the user name and password. 8. When prompted, select a Filter Level radio button. 9. Click the Save button. Your settings are saved.
AirCard 797 Mobile Hotspot Block Access to Websites You can use website filters to block access to websites that you specify. You can also allow unrestricted access on specific computers and devices. To block access to a website: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password.
AirCard 797 Mobile Hotspot To set up website filters: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Security > Content Filters > Website Filters. 5.
AirCard 797 Mobile Hotspot View Connected Devices From the Mobile Hotspot Web Page To view the connected devices from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive.
AirCard 797 Mobile Hotspot Block a Device From the Mobile Hotspot Web Page To block device access: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive.
AirCard 797 Mobile Hotspot Unblock a Device From the Mobile Hotspot Web Page To unblock a device from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays.
AirCard 797 Mobile Hotspot 5. Select Security > Access Controls. The Access Control page displays. 6. From the MAC Filter Mode menu, select Block list. The list of blocked devices displays. Activate SIM Security You can create another level of security by establishing a PIN that you must enter before you can manage the network connection or view SMS messages. To activate SIM security: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.
AirCard 797 Mobile Hotspot To enable port forwarding: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > Router > Port Forwarding. 5.
AirCard 797 Mobile Hotspot Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security. To enable port filtering: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password.
4 Maintain Your Mobile Hotspot The chapter covers the following topics: • • • • • • • Extend Battery Life View Details About Your Mobile Hotspot Back Up and Restore Mobile Hotspot Settings Configure Mobile Broadband Enable DMZ Set LAN Options Update Mobile Hotspot Software and Firmware 49
AirCard 797 Mobile Hotspot Extend Battery Life The mobile hotspot, by default, is configured to optimize battery life. The following factors affect battery life: • Screen brightness. • Standby time. • Data throughput. • Mobile broadband signal strength (the better the signal, the longer the battery life). • Wi-Fi range. • Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi allows faster downloads but uses more power). • Guest Wi-Fi, when enabled, uses more power.
AirCard 797 Mobile Hotspot Adjust Display Settings to Increase Battery Life Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to a shorter period to reduce the amount of time the mobile hotspot waits without the power button being pressed before the screen turns blank. To adjust display settings to increase battery life from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2.
AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > About. Back Up and Restore Mobile Hotspot Settings You can back up and restore mobile hotspot settings.
AirCard 797 Mobile Hotspot devices. You can also save your settings before resetting to factory defaults or changing the settings. Back Up Mobile Hotspot Settings Using the Web Page To back up mobile hotspot settings using the web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password.
AirCard 797 Mobile Hotspot Restore Mobile Hotspot Settings Using the Web Page To restore mobile hotspot settings: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4.
AirCard 797 Mobile Hotspot To restore mobile hotspot settings directly from the mobile hotspot: 1. Press and hold the power button for at least 15 seconds. The mobile hotspot enters factory reset mode and first displays the message, "Shutting down," followed by the message "Continue holding Power button to reset all settings to factory default," and then "Resetting Device. Please do not power off." Note: If you release the power button too soon, the mobile hotspot turns off instead of resetting.
AirCard 797 Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the LAN section, select the IP Passthrough Mode Enabled radio button. 6. Click the Save button. Enable VPN Pass-Through To connect to a corporate network using VPN, you must first enable VPN connections (pass-through). To enable VPN pass-through: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/or http://192.168.1.1. The mobile hotspot web page displays. 3.
AirCard 797 Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the LAN section, select the VPN Passthrough On radio button. 6. Click the Save button. Your settings are saved. Configure APN Details Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider. The mobile hotspot checks the APN to determine the type of network connection to establish. Add an APN for Another Network You can configure the mobile hotspot to add an APN for another network.
AirCard 797 Mobile Hotspot The home page displays. 4. Select Settings > Mobile Broadband > APN. The APN screen displays. 5. Click the Add button. 6. Enter the name and password, if they are required for the network. 7. Select the network authentication mode: • None • PAP • CHAP • PAP or CHAP 8. Change the PDP (data protocol), if necessary: • IPV4 • IPV6 • IPV4V6 9.
AirCard 797 Mobile Hotspot Note: PDP roaming protocol is the IP protocol used while you are roaming (for example when you are traveling and the roaming network does not support IPv6). 10. Click the Save button. The entry is added to the table. Select an APN to Use You can select a specific APN to use with the mobile hotspot. To select an APN: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1.
AirCard 797 Mobile Hotspot 4. Select Settings > Mobile Broadband > APN. 5. Click the Delete button. The APN is removed. Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address. To enable the DMZ and designate a computer to screen incoming traffic: 1.
AirCard 797 Mobile Hotspot 6. Select the DMZ Enabled On radio button. 7. In the DMZ Address field, enter the IP address of the computer to which you want all data sent. If the mobile hotspot is tethered using a USB cable, this address is 192.168.1.4. If the mobile hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74. 8. Click the Save button. Your settings are saved. Set LAN Options To set the mobile hotspot’s LAN options: 1.
AirCard 797 Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the LAN section, enter the appropriate details. If the DHCP server is enabled, it automatically assigns an IP address to each device on the network and manages its configuration information. The DNS mode setting specifies how the DNS servers are obtained. If you select the Auto radio button, the servers use the DNS relay specified by the Internet provider. 6. Click the Save button. Your settings are saved.
AirCard 797 Mobile Hotspot Update in Response to an Alert To update the mobile hotspot software or firmware in response to an alert: 1. To wake the device, press the Power button. The home screen displays. 2. Press and release the Power button until the Update Available alert displays. 3. Press and hold the Power button. The update process starts. When the the download completes, the alert changes to Software Update. 4. Press and hold the Power button until the upgrade process starts.
AirCard 797 Mobile Hotspot The home page displays. 4. Select Settings > General > Software and Reset. 5. If the Check for update button displays, click it to see if a new update is available. 6. If an update is available, click the Start Download button. The update downloads. 7. Click the Update now button to install the update. After the update install completes, the mobile hotspot reboots.
5 Frequently Asked Questions This chapter provides answers to possible questions about your mobile hotspot: • • • Questions About Connecting and Disconnecting Devices and Accessing the Internet Questions About the Mobile Hotspot Web Page General Questions 65
AirCard 797 Mobile Hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Review these topics for answers to questions about connecting and disconnecting devices and accessing the Internet.
AirCard 797 Mobile Hotspot How do I disconnect from the mobile broadband network? Turning off domestic data and international roaming disconnects your mobile hotspot from the mobile broadband network. For more information, see Turn Domestic Data On and Off From the Mobile Hotspot Web Page on page 22.
AirCard 797 Mobile Hotspot What do I do if my mobile hotspot doesn’t connect to my service provider’s network? If your mobile hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your micro SIM account is active. To check micro SIM status, contact your wireless service provider. • If you use a prepaid micro SIM card, make sure that the account balance is positive.
AirCard 797 Mobile Hotspot How do I go back to the mobile hotspot web page? To view the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The mobile hotspot web page displays.
AirCard 797 Mobile Hotspot Why is the Signal Strength indicator always low? Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of the sky (for example, near a window). Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile hotspot Wi-Fi devices.
AirCard 797 Mobile Hotspot Find the IP address on a Windows 8 device To find the IP address on a Windows 8 device: 1. In the Charms bar, click the Search button. 2. Select Command Prompt. 3. At the command prompt, enter ipconfig and press Enter. 4. Write down the IP address for the entry that relates to the Wi-Fi network connection. The IP address might be listed under IPv4 Address or something similar. Find the IP address on a Mac OS X device To find the IP address on a Mac OS X device: 1.
AirCard 797 Mobile Hotspot To find the MAC address on a Windows 7, Vista , or XP device: 1. Open the command prompt window: a. Select Start > Run. b. Enter cmd or command and click the OK button. 2. At the command prompt, enter ipconfig /all and press Enter. 3. Write down the physical address for the entry that relates to the Wi-Fi network connection. It appears as a series of numbers and letters. This is the MAC address of your Wi-Fi adapter.
AirCard 797 Mobile Hotspot What do I do if the Wi-Fi network name doesn’t appear in the list of networks? If you do not see the mobile hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks. • If the LCD screen is dark, the Wi-Fi radio might be asleep. Press the Power button to wake the mobile hotspot. • Check the Wi-Fi band settings and consider using the 2.4 GHz band for increased compatibility with client devices.
6 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot.
AirCard 797 Mobile Hotspot View Alerts Your mobile hotspot displays alerts to advise you of device status changes. See View Messages From the Mobile Hotspot Web Page on page 20. SIM Not Installed Ensure that the micro SIM card is installed correctly. For information about replacing a SIM, see Replace a SIM Card on page 12. SIM Error — Check SIM Ensure that your network service provider’s micro SIM card is inserted in the mobile hotspot. If a problem still exists, contact customer service.
AirCard 797 Mobile Hotspot Temperature-Related Alerts The mobile hotspot is designed to work over a wide temperature range. (For more information, see Environmental Specifications on page 83.) The mobile hotspot shuts down automatically if it goes out of the supported temperature range. Move the device to an area where the temperature is more suitable and, if the mobile hotspot is too warm, make sure that the area is well ventilated and air can circulate around the device.
AirCard 797 Mobile Hotspot Table 2.
AirCard 797 Mobile Hotspot Table 2. Connection alerts (Continued) 268 PDP Duplicate 269 UE RAT Change Reset the Mobile Hotspot You can reset the mobile hotspot to the factory settings. This is useful if you forgot your admin login password for the mobile hotspot web page. If you reset the mobile hotspot, all of your customizations are lost. If you want to keep them, save them before doing the reset and restore them afterward. See Back Up and Restore Mobile Hotspot Settings on page 52.
AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > General > Software and Reset. 5. Click the Reset button. A message displays telling you that devices currently connected will lose Internet access. 6. Click the OK button. The mobile hotspot returns to its factory settings.
A Specifications This appendix covers the following topics: • • • • • • • • • Battery Specifications Display Specifications Environmental Specifications Mechanical Specifications Mobile Band Specifications Package Contents Port Specifications Security Specifications WiFi Specifications 80
AirCard 797 Mobile Hotspot Battery Specifications Battery specifications: • Removable Li-ion battery • Up to 11 hours of continuous usage Note: 11+ hour battery life is achieved by the following heaviest case: stream YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over 11 hours.
AirCard 797 Mobile Hotspot Display Specifications The mobile router includes an 1.77 in. LCD display.
AirCard 797 Mobile Hotspot Environmental Specifications Table 3. Recommended operating and storage temperatures Environment Temperature Operating temperature 0°C to 35°C (32 F to 95°F) Storage temperature –10°C to +60°C (14°F to 140°F) Mechanical Specifications Table 4. Physical dimensions Parameter Dimension Weight 78 g (2.75 oz) without battery, 136 g (4.80 oz) with battery Length 110 mm (4.33 in.) Width 68 mm (2.68 in.) Thickness 15.4 mm (0.61 in.
AirCard 797 Mobile Hotspot • AC charger • USB cable • Quick Start Guide Port Specifications The mobile router provides one micro-USB 2.0 port.
AirCard 797 Mobile Hotspot WiFi Specifications WiFi support: • WiFi 802.11ac, 2x2 MIMO • Dual-Band 2.
