AirCard 810 Mobile Hotspot User Manual March 2016 202-11640-01 350 East Plumeria Drive San Jose, CA 95134 USA
AirCard 810 Mobile Hotspot Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc.
Contents Chapter 1 Get Started Know Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Manage Your Device and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AirCard 810 Mobile Hotspot View Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extend Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust WiFi Settings to Optimize Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . Adjust Display Settings to Increase Battery Life . . . . . . . . . . . . . . . . . . . . . . . Recharge the Battery . . . . . . . . . . . . .
AirCard 810 Mobile Hotspot What do I do if I can’t access the Internet?. . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . 98 Why doesn’t the Connect or Disconnect button appear on the mobile hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 How do I find out how many users are connected to my mobile hotspot’s WiFi networks? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AirCard 810 Mobile Hotspot Appendix A Specifications Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Supported RF Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Appendix B Tips and Safety Guidelines for Lithium-Ion Batteries Battery Tips . . . . . . . . . . . . . . .
1. 1 Get Started This chapter provides an overview of AirCard 810 Mobile Hotspot features, and instructions for how to set up your mobile hotspot and connect to the Internet.
AirCard 810 Mobile Hotspot Know Your Device Your mobile hotspot enables you to create a WiFi access point in any location with cellular network coverage. Use a WiFi access point to connect your laptop and other WiFi-capable devices to your service provider’s mobile broadband network and connect to the Internet. You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet. For more information, see Mobile Hotspot Web Pages on page 19.
AirCard 810 Mobile Hotspot Power Button Use the Power button to wake the mobile hotspot and to power the device on and off. Table 1. Power button usage Desired Result Action Turn on the mobile hotspot. Press and hold the Power button for three seconds. Turn off the mobile hotspot. Press and hold the Power button for five seconds. Wake the WiFi signal and screen. Press and quickly release the Power button. Status LED The LED indicates the device’s connection status. Table 2.
AirCard 810 Mobile Hotspot Note: Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. Touch Screen Elements You can use the touch screen icons and other screen elements to view the mobile hotspot’s status, configure WiFi band settings, view data usage details, and view system alerts.
AirCard 810 Mobile Hotspot Table 3. Touch screen icons (continued) Icon Indicates Network indicator. These icons show the type of cellular network: • 4G+. An LTE advanced network is available. • 4G. An LTE network is available. • H+. DC-HSPA+, HSPA+, and dual-carrier networks are available. • H . An HSPA/HSDPA network is available. • 3G. A UMTS network is available. WiFi offloading. • Blue bars. WiFi offloading is enabled and the mobile hotspot is offloading the Internet connection. • White bars.
AirCard 810 Mobile Hotspot Table 3. Touch screen icons (continued) Icon Indicates Messages button. Displays the number of unread messages from the Internet service provider. Settings button. To display the Settings screen, tap the Settings button. Accessories The following accessories are included with your mobile hotspot: • Micro USB cable . Use this cable to recharge the battery or tether the mobile hotspot to your computer. For more information, see Mobile Hotspot Web Pages on page 19.
AirCard 810 Mobile Hotspot Insert the connector carefully to avoid damage to your device. Figure 3. External antennas with TS-9 connectors Power Sources Your mobile hotspot can receive power from any of the following sources: • Rechargeable battery included with the mobile hotspot For more information, see Install the Battery on page 15. • Wall socket using the AC adapter and USB cable For more information, see Recharge the Battery on page 54.
AirCard 810 Mobile Hotspot To start the jump boost of another device from the touch screen: 1. Plug the jump boost cable into your mobile hotspot. 2. Plug the device that you want to charge into the other end of the jump boost cable. On the home screen, a pop-up window displays with boost options. If the pop-up window does not open, tap Settings > Jump Boost. 3. Tap one of the boosting options (30, 60, or 90 minutes). To start the jump boost of another device from the mobile hotspot web page: 1.
AirCard 810 Mobile Hotspot 5. Reinsert the battery. 6. Replace the cover. Install the Battery To install the battery: 1. Remove the mobile hotspot back cover by lifting at the notch on either corner of the device.
AirCard 810 Mobile Hotspot Make sure that the micro SIM card is already installed. For more information, see Insert the Micro SIM Card on page 14. Micro SIM card 2. Insert the battery as shown. Battery Gold-colored contacts Ensure that the gold-colored contacts on the battery line up with the gold contacts on the device. 3. Replace the back cover. Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery on page 54.
AirCard 810 Mobile Hotspot 3. Press the Power button to select the language. You can change the language again later from the mobile hotspot web page. Create a Mobile Connection Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider. Your mobile hotspot checks the APN to determine the type of network connection to establish.
AirCard 810 Mobile Hotspot 6. If no APNs in the list are appropriate, set up an APN: a. Tap the +Add button. b. Enter the APN details. Contact your network service provider for information about these specific details. c. Tap the Save button. A message indicating that an APN was created displays. Connect to Your Mobile Hotspot To connect to your mobile hotspot: 1. Ensure that WiFi is enabled on your computer or WiFi device. 2.
AirCard 810 Mobile Hotspot Note: Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. Log in as an administrator to make changes. The default administrator login password is password. We recommend setting a more secure password. Mobile Hotspot Web Pages Your mobile hotspot comes configured and ready to use. Use mobile hotspot web pages to manage advanced settings.
AirCard 810 Mobile Hotspot Security Passwords Three passwords are associated with the mobile hotspot: • WiFi password . Use this to connect your computer or other WiFi device to your mobile hotspot network. This character string is unique to your device. It displays on the main mobile hotspot touch screen. If the screen is blank (a power-saving feature), press and quickly release the Power button. The default WiFi password is also printed on a label under the battery. • Guest WiFi password.
AirCard 810 Mobile Hotspot Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. To install drivers on a computer running Windows XP: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the USB Tethering button. USB tethering is on by default.
AirCard 810 Mobile Hotspot After the driver is installed, you can visit the mobile hotspot web page at http://netgear.aircard or http://192.168.1.1 to customize your mobile hotspot’s advanced settings. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery.
2. Use Your Mobile Hotspot 2 This chapter explains how to use your mobile hotspot. The chapter covers the following topics: • View Data Usage • SMS Messages • Offload Your Mobile Internet Connection • Manage WiFi • Set Mobile Broadband Options • View Alerts • Extend Battery Life • View Details About Your Mobile Hotspot • Update Mobile Hotspot Software and Firmware Note: To change settings, log in as an administrator. See Mobile Hotspot Web Pages on page 19.
AirCard 810 Mobile Hotspot View Data Usage You can view an estimate of your data usage on the mobile hotspot web page and on the mobile hotspot touch screen. The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session. To view estimated data usage on the mobile hotspot touch screen: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button.
AirCard 810 Mobile Hotspot The mobile hotspot web page displays the data usage for the current billing cycle and for the current broadband session. SMS Messages You can view, delete, and compose SMS messages. View SMS Messages You can view messages from the mobile hotspot or the mobile hotspot web page. To view SMS messages from the mobile hotspot: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. The home screen displays. 3. Tap the Messages button.
AirCard 810 Mobile Hotspot 4. Tap the message to read the full text. If you are logged in as an administrator, the Messages option on the side menu indicates unread network messages. You can view SMS messages from your network service provider on the mobile hotspot web page. To view SMS messages from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1.
AirCard 810 Mobile Hotspot The message is deleted. To delete a message from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3.
AirCard 810 Mobile Hotspot 7. Tap the Send button. Your message is sent. Offload Your Mobile Internet Connection Use the WiFi offload feature to transfer the mobile hotspot’s Internet connection from mobile broadband to another WiFi source such as an access point in your office or a coffee house. To use this feature, you must configure your mobile hotspot using the mobile hotspot web page. To configure your mobile hotspot with WiFi AP details on the mobile hotspot web page: 1.
AirCard 810 Mobile Hotspot Manage WiFi Advanced users can set up the WiFi radio of the mobile hotspot to meet their WiFi needs by customizing settings on the mobile hotspot web page. On the mobile hotspot web page, the following WiFi profiles are available: • 2.4 GHz WiFi (default). A 2.4 GHz WiFi network (no secondary network) that is compatible with most devices. • 5 GHz WiFi. A network with the fastest transfer rate. However, it is limited to devices that support 5 GHz. • Guest WiFi.
AirCard 810 Mobile Hotspot Note: Whenever you change WiFi settings, any devices connected to the mobile hotspot are disconnected and might need to be reconnected. To specify the WiFi settings from the touch screen: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. 3. Tap the WiFi button. 4. Tap the Options button. 5. To disable the WiFi signal in a restricted area, tap the Wi-Fi Signal > button. 6. Slide the ON button to the OFF position.
AirCard 810 Mobile Hotspot Your settings are saved. 7. To set the WiFi range, tap the Wi-Fi Range > button. 8. Tap the radio button for the selection that you want. Your settings are saved. 9. To power down the WiFi radio after a set period of inactivity, tap the Wi-Fi Standby > button. 10. Tap the radio button for the selection that you want. Your settings are saved. Use the mobile hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touch screen.
AirCard 810 Mobile Hotspot 4. Select WiFi > Options. 5. In the WiFi Profiles menu, select a predefined profile or select Custom Setup to choose your own options.
AirCard 810 Mobile Hotspot The Options page that displays depends on the WiFi profile that is selected. 6. To modify the displayed profile (even if you selected a predefined profile), use the following options: • Secondary WiFi. Select the Enable secondary WiFi network check box to use a secondary WiFi network. • Frequency. Select the WiFi frequency (2.4 GHz or 5 GHz) to use on the main, secondary, or both WiFi networks. • Guest mode.
AirCard 810 Mobile Hotspot Connect to WiFi From a WiFi Device You can connect up to 15 WiFi devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your mobile hotspot network. For information about setting connections for main WiFi and guest WiFi networks, see Set the Maximum Number of Connected Devices on page 39. You can add a WiFi device to your WiFi network manually.
AirCard 810 Mobile Hotspot 4. Tap the WPS button. 5. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button. 6. Within two minutes, press the WPS button on the WiFi device that you want to connect. Your mobile hotspot and the WiFi device communicate and establish the connection. To add a WPS-enabled WiFi device from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.
AirCard 810 Mobile Hotspot 4. Select WiFi > Connect. 5. Click the WPS button for either the main WiFi or secondary WiFi network (if available). 6. Choose the WPS method that you want to use: • WPS button pairing. If the device that you want to connect includes a WPS button, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS button. • Enter WPS PIN.
AirCard 810 Mobile Hotspot 2. Tap the Home ( ) button. 3. Tap the WiFi button. 4. Tap the Guest Wi-Fi button. 5. Slide the OFF button to the ON position. To enable guest WiFi from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1.
AirCard 810 Mobile Hotspot Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home page displays. 4. Select WiFi > Options. The Options page displays. 5. In the WiFi Profiles menu, select Guest WiFi.
AirCard 810 Mobile Hotspot Enable 5 GHz WiFi When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads. To enable 5 GHz WiFi from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch a web browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 810 Mobile Hotspot 3. Tap the WiFi button. 4. Tap the Devices button. 5. Tap the Max Wi-Fi Devices button. 6. Slide the button to specify how you want the WiFi devices to be shared between the WiFi networks. 7. Tap the Submit button. Your settings are saved. To set the number of devices that can connect to each WiFi network from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.
AirCard 810 Mobile Hotspot 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home page displays. 4. Select WiFi > Options. The Options page displays. 5. Scroll down to the bottom of the page. 6. From the Max Wi-Fi menu, select the number of devices that are allowed to access your mobile hotspot. 7. Click the < button or the > button to adjust the number of connections available on each of the WiFi networks (main and secondary).
AirCard 810 Mobile Hotspot To view the connected devices from the touch screen: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. 3. Tap the WiFi button. 4. Tap the Devices button. If you notice a WiFi device that you do not recognize, you can block that device from connecting to your WiFi network. To view the connected devices from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2.
AirCard 810 Mobile Hotspot The default password is password. The password is case-sensitive. A list of devices connected to the main WiFi and guest WiFi networks displays on the home page. If you notice a WiFi device that you do not recognize, you can block that device from connecting to your WiFi network. Set Mobile Broadband Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network.
AirCard 810 Mobile Hotspot 3. Tap the Settings button. 4. Tap the Network button. 5. To set the network mode, tap the Network Mode > button. 6. Tap the radio button for the selection that you want. Your settings are saved. 7. Tap x to close the confirmation message window. 8. To set the auto connection method, tap the Auto-Connect > button. The Auto Connect screen displays. 9. Tap the radio button for the selection that you want. Your settings are saved.
AirCard 810 Mobile Hotspot 10. Tap x to close the confirmation message window. To set auto-connect options from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens.
AirCard 810 Mobile Hotspot Note: If SIM PIN security is enabled, you must enter the SIM PIN before the mobile hotspot can establish a connection. See Enable SIM Security on page 86. The Submit button displays after you change any of the displayed preferences. 6. Click the Submit button. Your settings are saved. View Alerts Your mobile hotspot displays alerts to advise you of device status changes. An Alert bar displays across the top of the screen.
AirCard 810 Mobile Hotspot 3. Enter the administrator login password. The default password is password. The password is case-sensitive. Active alerts display at the top of the home page. 4. Follow the instructions in each alert to address the conditions that caused it to display. Extend Battery Life The following factors affect battery life: • Standby time. • Data throughput. • Mobile broadband signal strength (the better the signal, the longer the battery life). • WiFi range.
AirCard 810 Mobile Hotspot 2. Tap the Home ( ) button. 3. Tap the WiFi button. 4. Tap the Options button. 5. To disable the WiFi signal when you are on a USB tether, tap the WiFi Signal > button. 6. Slide the ON button to the OFF position. Your settings are saved. 7. Tap the x button. The Options page displays.
AirCard 810 Mobile Hotspot 8. To set the WiFi range, tap the Wi-Fi Range > button. 9. Tap the radio button for the selection that you want. Your settings are saved. 10. Tap the x button. The Options page displays. 11. To power down the WiFi radio after a set period of inactivity, tap the Wi-Fi Standby > button. 12. Tap the radio button for the selection that you want. Your settings are saved.
AirCard 810 Mobile Hotspot 5. Scroll to the bottom of the page. 6. Adjust any of these settings in the WiFi Options section: - WiFi Range: • - Short range provides the smallest coverage. However, battery life is longer. - Medium range provides moderate coverage and battery life. - Long range enables you to connect WiFi devices farther from your mobile hotspot and still connect to your WiFi network, but battery life is shorter. USB Tethering.
AirCard 810 Mobile Hotspot 8. Select Settings > General > Device. 9. From the WiFi Standby menu, select a shorter time period. The shorter the time, the longer the battery life. The Submit button displays after you make a selection. 10. Click the Submit button. Your settings are saved. Adjust Display Settings to Increase Battery Life Dim the screen to reduce the touch screen’s brightness level.
AirCard 810 Mobile Hotspot 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the Display button. 5. Tap the Display Brightness > button. 6. Slide the button to select the display brightness that you want. Your settings are saved.
AirCard 810 Mobile Hotspot 7. Tap the Back ( ) button. 8. Tap the Display Timeout > button. 9. Tap the radio button for the selection that you want. Your settings are saved. To adjust display settings to increase battery life from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 810 Mobile Hotspot 4. Select Settings > General > Device. 5. Adjust any of these settings: • Display Brightness . From the menu, select a brightness level. • Timeout on Battery, Timeout on AC, Timeout on USB . From the menus, select shorter time periods. The Submit button displays after you make a selection. 6. Click the Submit button. Your settings are saved. Recharge the Battery The battery comes partially charged.
AirCard 810 Mobile Hotspot To recharge the battery from a wall socket: 1. Attach one end of the micro USB cable to the connector on the right on the mobile hotspot and attach the other end to the wall charger (included). 2. Plug the wall charger into a wall socket. A lightning bolt appears on the Battery icon when the battery is charging ( ). The Battery icon on the touch screen indicates when the battery is fully charged ( and a notification displays.
AirCard 810 Mobile Hotspot Note: The touch screen goes into sleep mode after a set time to extend battery life. To wake the touch screen, press and quickly release the Power button. USB Tethering Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the mobile hotspot battery at the same time. Note: The first time that you use your mobile hotspot in tethered mode, drivers are loaded on your computer to support the mobile hotspot.
AirCard 810 Mobile Hotspot 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the USB Tethering button. 5. Slide the OFF button to the ON position. USB tethering is enabled. Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where WiFi is restricted. To enable airplane mode from the touch screen: 1. To wake the device, press the Power button.
AirCard 810 Mobile Hotspot 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the Airplane Mode button. 5. Slide the OFF button to the ON position. Airplane mode is enabled. To enable airplane mode from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 810 Mobile Hotspot The home page displays. 4. Click the Jump Boost button. 5. Click the Enable Airplane Mode button. Airplane mode is enabled. View Details About Your Mobile Hotspot You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity).
AirCard 810 Mobile Hotspot To view details about your device from the touch screen: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. 3. Tap the Settings button. 4. Tap the More button. 5. Tap the Device Information > button. To view details about your device from the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser.
AirCard 810 Mobile Hotspot 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home page displays. 4. Click the About link.
AirCard 810 Mobile Hotspot Update Mobile Hotspot Software and Firmware The mobile hotspot automatically checks for new software or firmware updates once a week. If an update becomes available, the mobile hotspot displays an alert. You can also check for updates manually without receiving an alert. You can check from the touch screen, from the mobile hotspot web page, or using a file downloaded from the Internet. Update Software From the Touch Screen To update software from the touch screen: 1.
AirCard 810 Mobile Hotspot 5. Tap the Software Updates > button. 6. Tap the Check for updates now button. 7. If an update is available, tap the Start Download button. The update downloads. 8. Tap the Update now button to install the update. Update Software From the Mobile Hotspot Web Page To update software from the mobile hotspot web page: Note: To avoid using your data plan, you can download a file from the Internet and use that file to update the mobile hotspot software.
AirCard 810 Mobile Hotspot 4. Select Settings > General > Software and Reset. 5. Click the Check for update button to see if a new update is available. 6. If an update is available, click the Start Download button. The update downloads. 7. Click the Update now button to install the update. Update Software Using a File From the Internet To update software using a file you downloaded from the Internet: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2.
AirCard 810 Mobile Hotspot The default password is password. The password is case-sensitive. The home page displays. 7. Select Settings > General > Software and Reset. 8. In the Software Update section, click the Browse button. 9. Navigate to the location where the update file is stored and select it. By default, update files are saved to your Downloads folder. 10. Click the Upload button to update the software.
3. 3 Manage Security For information about WiFi security settings, see Connect to WiFi From a WiFi Device on page 34.
AirCard 815S Mobile Hotspot Change the Mobile Hotspot Web Page Login Settings You can change the host name for the mobile hotspot web page. You can also change the password to access the mobile hotspot web page. To change the login settings for the mobile hotspot web page: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 815S Mobile Hotspot 5. In the Host Name field, change the URL used to connect to the mobile hotspot. When you change settings, the Submit and Cancel buttons display. 6. In the Admin login field, change the password used to log in as an administrator. We recommend that you set a more secure password. Enter a maximum of 31 characters. 7. Click the Submit button. Your settings are saved.
AirCard 815S Mobile Hotspot 5. Click the Content Filters button. 6. If you do not own an OpenDNS account, do the following: a. Click the Sign Up link. b. Complete the fields to create your OpenDNS account. c. Click the Sign Up button. 7. If you already own an OpenDNS account, enter the user name and password. 8. When prompted, select a Filter Level radio button. 9. Click the Submit button. Your settings are saved.
AirCard 815S Mobile Hotspot To block access to a website: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password.
AirCard 815S Mobile Hotspot 8. Click the Submit button. Your settings are saved. Allow Access to Websites You can use website filters to set up a list of websites that can be accessed through the mobile hotspot broadband Internet connection. You can also specify computers and devices to be allowed unrestricted access. To set up website filters: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1.
AirCard 815S Mobile Hotspot 5. Select the Allow List - only allow access to specified sites radio button. 6. Enter the website in the Site Name field and click the + button. 7. To allow unrestricted access on specific computers or devices, complete the Name and MAC Address fields and click the + button. 8. Click the Submit button. Your settings are saved.
AirCard 815S Mobile Hotspot A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home page displays. 4. Select Security > Content Filters > Schedule. 5. Select the Schedule check box. 6. Click the Add Rule button. 7. Enter a rule name. 8. Click the days on which you want to restrict website access. 9. Enter the times between which you want to restrict website access. 10. Click the Save button. Your settings are saved.
AirCard 815S Mobile Hotspot Block Connected Users You can view a list of devices that are connected to your mobile hotspot and block undesired users. Note: When you block or unblock users, the mobile hotspot resets to activate the new settings. Any devices connected to the mobile hotspot are disconnected when the mobile hotspot resets. To block a device from the mobile hotspot: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. The home screen displays. 3. Tap the WiFi button.
AirCard 815S Mobile Hotspot The default password is password. The password is case-sensitive. The home page displays. A list of devices connected to the main WiFi and guest WiFi networks displays on the home page. 4. Click the device name. The device details display. 5. Click the Block Device button. 6. When prompted, click the Block Device button again. The device is blocked from your network. View Blocked Devices To view a list of blocked devices from the mobile hotspot: 1.
AirCard 815S Mobile Hotspot A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home page displays. 4. Select WiFi > Mac Filter. The MAC Filter page displays. 5. From the MAC Filter Mode menu, select Block list. The list of blocked devices displays. Unblock a Device To unblock a device from the mobile hotspot: 1. To wake the device, press the Power button. 2. Tap the Home ( ) button. The home screen displays. 3.
AirCard 815S Mobile Hotspot Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home page displays. A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays in the right column of the page. 4.
AirCard 815S Mobile Hotspot If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked, contact your network service provider to receive a PUK number to unblock the SIM. Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server. With port forwarding, incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses. Note: Port forwarding creates a security risk.
AirCard 815S Mobile Hotspot • IP. Enter the IP address of the connected device. • Port. Enter the port number that the application uses. • Protocol. If you are unsure, select TCP. 7. Click the Submit button. Your settings are saved. Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security. To enable port filtering: 1.
AirCard 815S Mobile Hotspot Only one list at a time can be active, either a block list or an allow list. 6. Identify the ports to filter. Enter a meaningful label that describes the application or service. 7. Enter the port being used. 8. Enter the communication protocol being used. 9. Click the Submit button. Your settings are saved.
4. 4 Advanced Settings This chapter provides information about how to configure various aspects of the mobile hotspot such as WiFi settings, WAN settings, router settings.
AirCard 810 Mobile Hotspot Back Up and Restore Mobile Hotspot Settings You can back up and restore mobile hotspot settings. Backing up and restoring are useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings. To back up mobile hotspot settings: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.
AirCard 810 Mobile Hotspot To restore mobile hotspot settings: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password.
AirCard 810 Mobile Hotspot Manage WiFi Network Options You can set WiFi network options such as the RTS threshold and the fragmentation packet size on the mobile hotspot web page. You can also control which WiFi devices can access your network by adjusting MAC filtering parameters. To set the WiFi network options: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1.
AirCard 810 Mobile Hotspot We recommend setting the channel to Auto. The mobile hotspot chooses the channel that provides the least interference. • RTS Threshold. The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol. We recommend using a value of 2347. If you are experiencing inconsistent data flow, you can make minor changes to this value to try to alleviate the problem. • Fragmentation Threshold. The largest allowable size (in bytes) for a packet.
AirCard 810 Mobile Hotspot Enable SIM Security Create another level of security by establishing a PIN that you must enter before you can manage the WWAN connection. To enable SIM security: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 810 Mobile Hotspot View WAN Information To view network information: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password.
AirCard 810 Mobile Hotspot Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server. To enable port forwarding: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 810 Mobile Hotspot The Submit button displays after you make a selection. 7. Click the Submit button. Your settings are saved. Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security. To enable port filtering: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.
AirCard 810 Mobile Hotspot The Submit button displays after you make a selection. 9. Click the Submit button. Your settings are saved. Enable IP Pass-Through Mode To turn off the mobile hotspot router functionality and assign the network IP address directly to the attached device, enable IP pass-through. If you make this change, the attached device restarts using a different driver configuration. WARNING: If you enable this feature, WiFi is disabled and you must use a USB cable to tether the device.
AirCard 810 Mobile Hotspot Enable VPN Pass-Through To connect to a corporate network using VPN, you must first enable VPN connections (pass-through). To enable VPN pass-through: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address.
AirCard 810 Mobile Hotspot 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home screen displays. 4. Select Settings > Network > APN. 5. Click the Add button. 6. Enter the name of the network service provider and the APN that you obtained from it. 7. Enter the user name and password, if they are required for the WiFi network. 8. Select the network authentication mode: • None. The service provider does not require authentication.
AirCard 810 Mobile Hotspot 11. Click the + symbol next to the new APN entry. The entry is added to the table. To select the APN to use: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3.
AirCard 810 Mobile Hotspot 4. Select Settings > Network > APN. The APN screen displays. 5. Click the Details button beside the APN entry. 6. Click the Delete button. The APN is removed. Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.
AirCard 810 Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the DMZ section, select the DMZ Enabled On radio button. 6. In the DMZ Address field, enter the IP address of the computer to which you want all data sent. If the mobile hotspot is tethered using a USB cable, this address is 192.168.1.4. If the mobile hotspot is connected using WiFi, the first WiFi client’s IP address is usually 192.168.1.74. The Submit button displays after you make a selection. 7. Click the Submit button.
AirCard 810 Mobile Hotspot 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home screen displays. 4. Select Settings > Router > Basic. The Basic page displays. 5. In the LAN section, enter the appropriate details. If the DHCP server is enabled, it automatically assigns an IP address to each device on the network and manages its configuration information. The DNS mode setting specifies how the DNS servers are obtained.
5.
AirCard 810S Mobile Hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Review these topics for answers to questions about connecting and disconnecting devices and accessing the Internet.
AirCard 810S Mobile Hotspot Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home screen displays. 4. Click the Disconnect button (in the Connection Details section).
AirCard 810S Mobile Hotspot The home screen displays. How do I find out how many users are connected to my mobile hotspot’s WiFi networks? The number next to the WiFi button on the mobile hotspot’s LCD screen is the number of users (or devices) connected to your WiFi network. A list of connected devices appears in the mobile hotspot web page. For more information about the devices or users connected to your network, see View Connected Users on page 41.
AirCard 810S Mobile Hotspot To check the default connection profile settings: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2. Enter http://netgear.aircard or http://192.168.1.1. Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password.
AirCard 810S Mobile Hotspot Your device might use a different web address. To get the web address for your device, tap Settings > More > Device Information > AC810S Manager or look at the label under the device battery. A login window opens. 3. Enter the administrator login password. The default password is password. The password is case-sensitive. The home screen displays.
AirCard 810S Mobile Hotspot Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile hotspot WiFi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). • Check WiFi interference by powering the mobile hotspot off and on to find a better WiFi channel. • Change the WiFi band from 2.4 GHz to 5 GHz.
AirCard 810S Mobile Hotspot To find the IP address on a Mac OS X device: 1. From the Apple menu, select System Preferences > Network. 2. Select the WiFi adapter. The IP address is displayed in the right pane. To find the IP address on devices running other operating systems: Refer to the user documentation for your operating system or computer.
AirCard 810S Mobile Hotspot To find the MAC address on a Mac OS X device: 1. From the Apple menu, select System Preferences > Network. 2. Select the WiFi adapter that is connecting to the routing hardware. 3. Select Advanced. 4. Select Ethernet. The Ethernet ID is displayed. This is the same as the MAC address.
6. 6 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot.
AirCard 810 Mobile Hotspot The WiFi network name does not appear in the list of networks If you do not see the mobile hotspot’s WiFi networks from your WiFi-enabled device, try these suggestions: • Refresh the list of networks. • If the touch screen is dark, the WiFi radio might be asleep. Press the Power button to wake the mobile hotspot. • If the mobile hotspot is tethered to your computer, make sure that WiFi is set to stay on when the mobile hotspot is tethered.
AirCard 810 Mobile Hotspot The mobile hotspot does not connect to your service provider’s network If your hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your micro SIM account is active. To check micro SIM status and activate the account, visit your Internet service provider website. • If you use a pay-as-you-go micro SIM card, make sure that the account balance is positive.
AirCard 810 Mobile Hotspot A networking error displays and WiFi offloading is disabled If your WiFi offload setting is being automatically disabled and an error message about needing a unique IP range displays, to continue using the feature you must change your mobile hotspot IP and DHCP range to unique values. For example, change 192.168.1.1 to 192.168.10.1. To change the mobile hotspot IP value: 1. From a computer or WiFi device that is connected to your network, launch an Internet browser. 2.
AirCard 810 Mobile Hotspot 5. In the LAN section, in the IP address field, enter a new IP address. The default IP address is 192.168.1.1. The Submit button displays after you change the IP address. 6. In the Netmask field, enter a new network mask. The default network mask is 255.255.255.0. 7. Click the Submit button. Your settings are saved and the mobile hotspot restarts. Any devices that are connected to the mobile hotspot are disconnected when the mobile hotspot restarts.
AirCard 810 Mobile Hotspot Reset the mobile hotspot You can reset the mobile hotspot to the factory settings. This is useful if you forgot your login password for the mobile hotspot web page. If you reset the mobile hotspot, all of your customizations are lost. If you want to keep them, save them before doing the reset and restore them afterward. See Back Up and Restore Mobile Hotspot Settings on page 82.
AirCard 810 Mobile Hotspot 4. Tap the More button. 5. Tap Factory Reset > button. 6. Tap the Yes button. 7. Tap the Begin Reset button. A factory reset takes about one minute. 8. After the device resets, reconnect WiFi devices. View alerts Your mobile hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro SIM card is installed correctly. See Insert the Micro SIM Card on page 14.
AirCard 810 Mobile Hotspot SIM Error — Check SIM Ensure that your network service provider’s micro SIM card is inserted in the mobile hotspot. If a problem still exists, contact customer service. The micro SIM card might be damaged and need replacing. SIM Locked To unlock the micro SIM card from the mobile hotspot web page: 1. Contact your Internet service provider customer service for the PIN to unlock the micro SIM card. 2.
AirCard 810 Mobile Hotspot Connection Alerts Some connection alerts include instructions for resolving them. For other connection alerts, including those in the following table, contact customer service for assistance. Table 4.
AirCard 810 Mobile Hotspot Table 4.
A.
AirCard 810 Mobile Hotspot Mechanical Specifications Table 5. Physical dimensions Parameter Dimension Weight 136 g (4.5 oz) Length 110 mm (4.33 in.) Width 68 mm (2.7 in.) Thickness 15 mm (.57 in.) Environmental Specifications Table 6. Recommended operating and storage temperatures Environment Temperature Operating temperature 0°C to 35°C (32 F to 95°F) Storage temperature –10°C to +60°C (14°F to 140°F) Supported RF Bands Table 7.
AirCard 810 Mobile Hotspot Specifications 118
B.
AirCard 810 Mobile Hotspot Battery Tips • Charge batteries in a room-temperature environment, which is generally between 68° F and 79° F (20° C and 26° C). Charging may be temporarily disabled if the battery temperature exceeds 113° F (60° C). • If a battery exhibits significantly shorter runtime or discharge capacity compared to new, it may have reached the end of its reasonable lifetime; consider replacing it.
AirCard 810 Mobile Hotspot • Do not disassemble or modify batteries. Do not use a battery for anything other than its intended purpose. Appropriate Batteries and Chargers • Use only approved batteries in the device. Only purchase products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use incompatible batteries and chargers.
