Quick Start Guide

Rev 1 Sep-10 1

Scope

This document provides instructions to agents in the field for diagnosing the

status of Sierra Wireless data products brought into the store.

Note: Before you perform the instructions, inspect the product for physical damage.

3G/4G USB 250U (AirCard 250U)

1. Insert the installation CD into your computer’s CD drive.

• The CD will auto-run.

• If it does not auto-run, click Start > My Computer and double-click

SmartView.

2. Click Setup to begin, and then follow the onscreen instructions to install

the Sprint SmartView

software. (You will be prompted to restart your

computer once installation is complete.)

3. Insert the device into an available USB port on your computer.

4. Wait for Windows to detect the device and automatically install the

drivers.

The Sprint SmartView software initially displays “Device Not Activated”.

This is a self-activating device, therefore no activation steps are required

by the tester.

If the device does not activate properly, any further issues would usually

be on the network side and should be directed to Sprint Technical

Support.

If the device activates properly, Sprint SmartView displays “The device is

now programmed, would you like to connect to Sprint 3G now?”

5. Click the OK button (on the “The device is now programmed…”

message). Sprint SmartView then displays “Ready: Sprint 3G”, and the

Connect button is available.

6. Click the Connect button; if you can connect to the network, the

customer should be able to as well. If the customer still can’t connect,

check what other software is on their machine that may be causing

problems (for example, anti-virus software, firewall, 3rd party

applications).

7. If Sprint SmartView displays “No Devices Available”, there may a more

severe driver or other problem. Display the Device Manager, and check

the following.

Field Triage Guide for the 3G/4G USB 250U

(AirCard

250U) and Overdrive™ 3G/4G

Mobile Hotspot (AirCard W801)

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Field Triage Guide for the 3G/4G USB 250U (AirCard® 250U) and Overdrive™ 3G/4G Mobile Hotspot (AirCard W801) Scope This document provides instructions to agents in the field for diagnosing the status of Sierra Wireless data products brought into the store. Note: Before you perform the instructions, inspect the product for physical damage. 3G/4G USB 250U (AirCard 250U) 1. Insert the installation CD into your computer’s CD drive. • The CD will auto-run.
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Field Triage Guide for AirCard 250U and W801 a. Under Universal Serial Bus Controllers, are there entries for Sierra Wireless Device and Generic USB Hub? Right-click Generic USB Hub, select Properties, then the Power tab. You should see a description of attached devices: WiMAX Bus Driver and Sierra Wireless Device. b. Under Modems, is there a Sierra Wireless Modem? c. Under Network adapters, are there entries for Sierra Wireless Network Adapter and WiMAX Network Adapter? d.
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Field Triage Guide for AirCard 250U and W801 4. Verify that tethered mode is working properly. (In tethered mode, the device is connected to the computer through the USB cable). a. If the battery charge is less than 100%, ensure the device is charging when in tethered mode. If the battery is not charging, it may be defective; try another battery, if available, or try the battery in another device. b. Ensure that you can access the home page of the device, by typing http://Overdrive or http://192.168.0.