THANKS FOR CHOOSING TELSTRA TURBO™ PRE-PAID WIRELESS BROADBAND Now you get super fast Internet access so you have more freedom to stay connected when you’re on the go. The Telstra Turbo™ USB Modem includes a Telstra Pre-Paid Next G® SIM card and operates on our Next G® network – Australia’s largest and fastest national mobile network, so you get the reliability, speed and coverage you need. Accessing the Internet, emails and staying in touch is now more convenient and easier than ever before.
INSIDE THIS GUIDE Getting started 3 Managing your account 7 Recharge options 8 Where to buy recharge vouchers 11 Wireless access to the Internet 12 Sending text messages 13 International Roaming 13 Things you need to know 14 2
GETTING STARTED Step 1: Activate your Telstra Pre-Paid Next G® SIM card by calling 125 8880 You’ll need: - Your Telstra Pre-Paid Wireless Broadband service number, located on the bottom right corner on the back of the pack - Personal information (such as name, address & date of birth) - Identification details (such as driver’s licence, passport or birth certificate) - If you are under 18 years of age, you’ll need to have the consent of your parent or a responsible adult to use this service.
The following screen images are for Windows XP operating system. Other operating systems will follow a similar but not identical process. Mac users, see page 6. Your computer will automatically detect new hardware and start installing the appropriate software. If your security settings prevent auto run then you will have to start the process manually. Follow the instructions for your computer. Windows users, simply double-click the Setup.exe file and follow the prompts to complete the installation.
Click Finish to complete the installation. The Telstra Pre-Paid Wireless Broadband Connection Manager will now launch and the Telstra Turbo™ USB modem will continue the installation process for a few minutes. The Connect button may take a few moments to load, so please be patient. Telstra Your Telstra Pre-Paid Wireless Broadband Connection Manager is now installed and a shortcut has been created on your desktop.
Mac users, double-click the Installer package and follow the on-screen instructions. You’ll need to restart after installation. To launch Telstra TurboTM Pre-paid Wireless Broadband Connection Manager, go to Applications > Telstra Connection Manager and double-click Telstra Connection Manager. Step 3: Recharge via the Connection Manager To connect to the Internet you must have credit in your Telstra TurboTM Pre-Paid Wireless Broadband account.
MANAGING YOUR ACCOUNT You can manage your Telstra TurboTM Pre-Paid Wireless Broadband account for free by using the My Account icon in the Connection Manager. You do not need to be connected to the Internet to access My Account, but you must have your USB Modem plugged into your computer. My Account lets you: - Recharge - Check your balance and credit expiry - View your usage or recharge history Simply click the My Account icon in the Connection Manager.
RECHARGE OPTIONS Your data rate is determined by your latest recharge amount, so the higher the recharge, the better the value. Recharge option ‘My Account’ Instructions From the My Account main menu: Click Recharge. Credit Card Click Credit Card. Enter your credit card details and click Send. Select the recharge amount, and follow the prompts. Handy Hints - Save your credit card details for future recharges.
Recharge option ‘My Account’ Instructions From the My Account main menu: Click CreditMe2U. Credit Me2U™ Enter the Telstra Pre-Paid Mobile number to transfer credit to and click Send. Select the credit amount you wish to transfer and follow the prompts. Handy Hint - If you have a Telstra Pre-Paid Mobile you can transfer credit to your Telstra TurboTM PrePaid Wireless Broadband service by using: • My Pre-Paid on your mobile available from the BigPond portal on your phone, or My Pre-Paid online at www.
Recharge option ‘My Account’ Instructions Telstra Pre-Paid Biller Code is 150979 BPAY® Your customer reference number is your 10-digit Telstra TurboTM Pre-Paid Wireless Broadband Service number listed on the back of the box. Handy Hint - We'll send a text message to your SMS Inbox located in your Connection Manager when the credit has been added to your Pre-Paid account. The credit is usually applied one banking day after we receive your payment.
WHERE TO BUY RECHARGE VOUCHERS Telstra Pre-Paid Recharge cards and electronic vouchers can be used for your Pre-Paid Mobile or Pre-Paid Wireless Broadband service.
WIRELESS ACCESS TO THE INTERNET Now that the Connection Manager is installed and you have credit in your account, you can access the Internet. Each time you want to access the Internet, simply: - Plug in your USB Modem. - The Connection Manager will launch automatically. If not, doubleclick the Telstra Turbo™ Connection Manager shortcut icon on your desktop. - Click Connect to logon. The appearance of the window may differ from the illustration. Telstra You will need to open your Internet browser.
SENDING TEXT MESSAGES You can send text messages from your computer using the SMS Inbox in the Connection Manager. Simply click the SMS icon to select the SMS Interface: INTERNATIONAL ROAMING You can use your Telstra TurboTM Pre-Paid Wireless Broadband service to stay in touch with friends and family when travelling overseas. For your convenience International Roaming is automatically available on your Telstra Next G® Pre-Paid SIM Card. For a full list of countries and charges go to www.telstraprepaidplus.
THINGS YOU NEED TO KNOW 1. Network unlocking fee applies. 2. For Data and SMS only. Voice calls barred except ‘000’ Emergency calls. 3. Next G® coverage depends in part on where you are,what particular device you are using and whether your device has an external antenna attached. This device supports an external antenna. Visit www.telstraprepaidplus.com to check if you are covered. TERMS & CONDITIONS It is important that you read and understand the terms that apply to your service.
1.4 Your USB Modem pack specifies the “Network Access Period” during which you can use the service features or other Telstra services, once registered. The date on which the Network Access Period ends is the “Credit Expiry Date”. 1.5 Your Credit Expiry Date is 30 days from your last recharge unless you are using Credit Me2U in which case different rules will apply. Go to www.telstraprepaidplus.com for Terms & Conditions. 1.
2. UNLOCKING FEE 2.1 Your USB Modem is programmed to operate only on the Telstra network, you may need to pay an unlocking fee to use it on other networks. 3. SIM CARD 3.1 We own any SIM provided to you. You must keep it secure. You must notify us (in writing if registered in the name of a company) immediately if the SIM card is lost, or stolen. You are responsible for all costs and losses resulting from any use of the SIM card and which arises prior to the time that we receive your notification. 3.
using your service in a way which we reasonable believe is fraudulent, poses an unacceptable risk to our security or network capability or is illegal), it is necessary to restore or maintain our network, there is an emergency, the law or a regulator requires us to do so, you leave your premises, or you become bankrupt or insolvent. The amount of notice (if any) we give you depends on the circumstances. 5.
Your liability to us 6.5 If you and one or more others are the customer(s) for a service, each of you is jointly and individually responsible for all charges and other obligations relating to that service. 6.6 Consumer and small business customers are liable to us for breach of contract or negligence under the principles applied by the courts but are not liable to us to the extent that it is caused by us. 7. GENERAL 7.1 Please read Telstra’s Privacy Statement “Protecting Your Privacy” available at www.
• damages our reputation or brand; and • attempts to manipulate any limitations of our service. Full details of the policy are available in Our Customer Terms which can be found at www.telstra.com.au/customerterms 10. COMPLAINTS 10.1 We aim to resolve all problems and complaints quickly and effectively. If you have any concerns, please visit your nearest Telstra Shop or call us on 125 8880.
