Manual for Mac

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Rev 2.1 Jun.10 1

Sierra Wireless AirCard Watcher Help for

Mac OS X

Sierra Wireless AirCard Watcher

allows you to manage and monitor

the connection between your modem and the network. With Watcher,

you can:

• Determine signal strength, roaming status, high-speed data avail-

ability, and other network connection parameters

• Initiate and end data calls

• Send and receive SMS messages

• Manage profiles

• Use GPS Monitor to track your position

Note: Depending on your device and your service provider, some of the

features described in this document may not be available.

Install Watcher

To install Watcher:

1. Insert the modem into a USB slot on your computer.

2. Double-click the installer package and follow the on-screen

instructions.

3. When instructed to do so, restart your computer.

Mac OS X 10.5 and later

1. When your computer detects the modem, the message "New

network interfaces have been detected" appears.

2. Click the

Network Preferences... button.

3. In the Network window, click Apply.

Mac OS X 10.4.11

1. After your computer restarts, go to Applications > System

Preferences > Network

. The New Port Detected pop-up window

opens on top of the network window.

2. Click

OK.

3. Click

Apply and then close the window.

Summary of content (14 pages)

PAGE 1
Sierra Wireless AirCard Watcher Help for Mac OS X Sierra Wireless AirCard Watcher® allows you to manage and monitor the connection between your modem and the network.
PAGE 2
Watcher Help for Mac OS X Launch Watcher To launch Watcher: 1. Navigate to Applications > Sierra Wireless > AirCard Watcher. 2. Double-click Watcher. Tips To keep the Watcher icon in the dock 1. Launch Watcher. 2. Click and hold the Watcher icon in the dock. 3. From the pop-up menu, select Keep in Dock. To automatically launch Watcher at Login 1. On the AirCard Watcher menu, select Preferences... 2. On the General tab, select Open AirCard Watcher at Login. Close Watcher To close Watcher: 1.
PAGE 3
Uninstall Watcher To uninstall Watcher: 1. Select AirCard Watcher > Uninstall AirCard Watcher... 2. Follow the on-screen instructions. Connect to the network 1. Click Connect. a. If there is no profile defined, a message opens asking if you want to create a new profile. b. Click Create a new profile. In the Profiles window, click + to create a profile. For more information, see Create a profile on page 6. To end a high-speed connection, click Disconnect.
PAGE 4
Watcher Help for Mac OS X Wireless data connections The type of connection your modem establishes depends on: • The type of modem • The type of service(s) available from your service provider • The networks available in your current coverage area Your modem always uses the fastest service available to it in a given area. The icons on the main Watcher window indicate the type of service that is currently available and the connection status of your modem.
PAGE 5
Turn radio off on exit When this option is enabled, the radio transmitter/receiver turns off when you exit Watcher. If you do not need to receive or send data after shutting Watcher down, using this option helps to extend the computer’s battery life. To enable (or disable) this option: 1. Select AirCard Watcher > Preferences... > General. 2. Select (or clear) the Turn radio off on exit check box. Prompt before exiting If this feature is enabled, when you close Watcher, it displays a warning message.
PAGE 6
Watcher Help for Mac OS X Create a profile Watcher includes pre-defined profiles for many different carriers. You should normally use one of these profiles, but if your carrier asks you to create one, follow these instructions. Your carrier can give you all the information you need to set up the profile(s) you require.
PAGE 7
Note: If all the entries in the profile are unavailable, the profile is a locked profile that cannot be edited or deleted. 3. Select the profile and field you want to edit. 4. Make any necessary changes. 5. Click Apply. Delete a profile To delete a profile: 1. Ensure that you are not connected to the network. 2. Select AirCard Watcher > Preferences... > Profiles. 3. Select a profile and click the delete button (–). 4. Click Apply.
PAGE 8
Watcher Help for Mac OS X Select networks manually and automatically Depending on your location, you may be within the coverage area of several networks. By default, the modem automatically selects a network based on your account and network availability. If you prefer, you can set Watcher to display a list of detected networks, from which you can select the network you want to use. Your ability to obtain service on any network is dependent on your account. To change the network selection mode: 1.
PAGE 9
Note: If SIM security is enabled and you fail to enter the correct PIN number within the designated number of attempts, your SIM card will be disabled and become unusable. If that happens, contact your carrier. Change your PIN To change the PIN assigned to your SIM: 1. Select AirCard Watcher > Preferences... > SIM. 2. Click Change PIN. 3. In the Old PIN field, enter your PIN. 4. Enter a new PIN in the New PIN and Verify New PIN fields. 5. Click OK.
PAGE 10
Watcher Help for Mac OS X Check with your service provider to determine which of these methods are offered. Using the SMS Inbox You can read messages, send new messages, reply to messages or delete messages from the SMS Inbox. To view the SMS Inbox, select SMS > Inbox. To send new SMS messages, click New Message in the SMS Inbox, or select SMS > New Message. Setting SMS Preferences To set SMS preferences: 1. Select AirCard Watcher > Preferences... > SMS.
PAGE 11
1. Select Window > GPS Monitor. To start a GPS session: 1. In the GPS Monitor window, click the Start tracking button to begin tracking the current location, or click the Get Current Location button to get a single fix. 2. To view a map of the current location, click the Map button. You can set which online mapping web site is used. (See Setting GPS Preferences.
PAGE 12
Watcher Help for Mac OS X Troubleshooting tips If you experience a problem with your modem or the Watcher software, check the status of the LEDs. Refer to the documentation that came with your modem to interpret the meaning of the LEDs. You can also check the Sierra Wireless Support web site for information on your modem. Go to www.sierrawireless.com/support. Insufficient signal strength Insufficient signal strength may be because: • You are outside the network coverage area.
PAGE 13
Incorrect SIM Watcher displays this message if the modem and SIM are incompatible. The most likely reason for this is that the modem was purchased from one carrier and the SIM was purchased from another carrier. (Your modem may be configured to work only with the SIM of a specific carrier.) Contact your carrier if this message appears. New and confirmation PIN are different When you change a PIN, you must enter the new PIN number twice.
PAGE 14
Watcher Help for Mac OS X 1. On the AirCard Watcher menu select Logging > Turn Logging On. 2. Wait for the events or problems to be captured in the Watcher log. 3. Click the AirCard Watcher menu again and select Logging > Collect Logs... 4. When the Collect Logs tool appears, click Proceed. 5. When requested, enter your admin password. 6. When the Collect Logs tool indicates that the log file is ready, click Quit. A compressed file containing the log files appears on your Desktop. 7.