Sierra Wireless AirCard USB Modem User Guide 2131232 Rev.
Preface Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
AirCard USB Modem User Guide Patents This product may contain technology developed by or for Sierra Wireless, Inc. This product includes technology licensed from QUALCOMM® 3G. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group. Copyright © 2011 Sierra Wireless. All rights reserved. Trademarks AirCard® and Watcher® are registered trademarks of Sierra Wireless.
Contents Sierra Wireless AirCard USB Modem User Guide . . . . . . . . . . . . . . . . . . . . . 5 About the AirCard USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your account and coverage area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 AirCard USB Modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AirCard USB Modem User Guide Regulatory and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . 24 Regulatory information for EU countries . . . . . . . . . . . . . . . . .
Sierra Wireless AirCard USB Modem User Guide About the AirCard USB Modem The Sierra Wireless AirCard® USB Modem enables you to connect to the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video without the need for a network cable. The AirCard USB Modem connects to a Type A USB port on your computer. If the AirCard USB Modem is TRU-Install enabled, all the required software is available on the modem.
AirCard USB Modem User Guide When establishing a connection, your AirCard USB Modem uses the fastest available service. Your ability to obtain service depends on these factors: Note: The fee for service is usually higher when you are roaming (connected to a network other than the one belonging to your service provider). • Network coverage—You must be within the network coverage area.
Power LED Data LED microSD and SIM card slots are under the back cover. See page 15 for details. Data LED Power LED Power LED Data LED SIM card slot SIM card tray microSD card slot Rev 9 Aug.
AirCard USB Modem User Guide LED operation The AirCard USB Modem has two LEDs that show the current status of the modem. LED Power Data State Off Indicates Indicates one of the following states: • The AirCard USB Modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The AirCard USB Modem radio has been turned off using Watcher or other connection management software. Solid Blue The power is on, the AirCard USB Modem is working normally.
Note: Watcher is compatible with earlier Sierra Wireless modems.
AirCard USB Modem User Guide Reinstalling the software Windows If you need to reinstall or repair the Watcher software: 1. Go to Start > Control Panel > Add or Remove Programs. 2. Uninstall Watcher. 3. Insert the modem into your computer. 4. Follow the on-screen instructions. Or, in Watcher: 1. Select Tools > Software Installation Mode. 2. Follow the on-screen instructions. Note: Do not remove the AirCard USB Modem until the software installation process is complete. Mac To uninstall Watcher: 1.
When you use the AirCard USB Modem with the same computer, TRU-Install verifies that the correct software is already installed. This process may take a few seconds. Scenario Required action Watcher automatically detects or creates a default profile. Click Connect. Watcher prompts you to create a data profile. 1. Click Yes, then.... • • If Watcher opens the Options window Profile pane and pre-selects an appropriate profile (normally the name of your service provider) from the drop-down list... a.
AirCard USB Modem User Guide End- and side-loading models To insert and use a microSD card: 1. If there is a non-functional microSD card installed: a. Press it in and then release it. b. Gently remove the non-functional microSD card. 2. If the microSD slot is on the end of the AirCard USB Modem, insert the microSD card into the lower slot, as shown in the illustration. Be careful not to insert the microSD card in the SIM card slot.
To remove the microSD card: 1. Remove the cap. -orIf the microSD card slot is on the side of the AirCard USB Modem, open the flap. 2. Push the microSD card in and then release it. 3. Gently pull the microSD card out. Rev 9 Aug.
AirCard USB Modem User Guide Back-loading models To insert and use a microSD card: 1. Remove the back cover from the modem. 2. Insert the microSD card in the slot as shown in the illustration. 3. Replace the back cover and insert the AirCard USB Modem into the computer. If the computer does not have Watcher installed, you may be given the option to install it. If you do not want to install Watcher, cancel the installation. You can use the microSD card without having Watcher installed.
2. Gently pull the microSD card out. Removing the SIM card For instructions on inserting the SIM card, see the printed guide that came with your product. Some AirCard USB Modems have a SIM card slot with a “push to insert/push to release” design. To remove the SIM card from the modem: 1. Push the SIM card in to release it. 2. Pull the SIM card out of the slot as shown in the illustration. Some AirCard USB Modems have an internal tray for inserting and removing the SIM card.
AirCard USB Modem User Guide To remove the SIM card on AirCard USB Modems that have the SIM slot behind the back panel, remove the back panel and slide the SIM card out of the slot.
Note: Do not insert the AirCard USB Modem or the USB extension cable into a USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard. To use the extension cable and clip: 1. Place the modem in the clip holder. 2. Place the clip on top of the notebook computer. 3. Connect the extension cable to the AirCard USB Modem. 4. Connect the other end of the extension cable to the USB slot on your computer. Rev 9 Aug.
AirCard USB Modem User Guide Attaching the lanyard To keep everything together, thread the lanyard through the cap and the AirCard USB Modem, as shown in the illustrations. 1 2 ➊ 3 4 Depending on the cap design, you can also attach the lanyard to the cap.
Care and maintenance As with any electronic device, the AirCard USB Modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store your AirCard USB Modem: • Do not apply adhesive labels to the SIM card. This may cause it to jam inside the slot, or prevent it from being inserted properly. • When not installed in your computer, store the AirCard USB Modem and SIM card in a safe place. • The modem should fit easily into your computer’s USB port.
AirCard USB Modem User Guide Modem is not detected after AirCard Watcher installation completes (Windows) You successfully complete the automatic installation process, but Watcher does not detect the AirCard USB Modem: 1. Click Start, and then click Control Panel. 2. Double-click TRU-Install. 3. When you are prompted to switch to modem mode, click OK. 4. Wait for Watcher to detect the AirCard USB Modem. 5.
Technical specifications Radio frequency and electrical specifications The radio frequency bands that your AirCard USB Modem supports will vary depending on your region and your model.
AirCard USB Modem User Guide Technology 4G Bands Location LTE Band 4 North America LTE Band 17 North America LTE Band 3 Australia LTE Band 7 Australia Environmental specifications 22 Operating temperature (ambient) 0°C to 35°C (32°F to 95°F), 0°C to 45°C (32°F to 113°F) for AirCard 318U and AirCard 326U Storage temperature -40°C to +85°C, 96 hours (-40°F to +185°F) Humidity 85°C, 85% relative humidity for 48 hours (non-condensing) Vibration Random vibration, 10 to 1000 Hz, nominal 6 G R
Regulatory and safety information Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost.
AirCard USB Modem User Guide • While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle. Doing so detracts from the driver or operator's ability to control and operate the vehicle. In some countries, using such communications devices while in control of a vehicle is an offence. Regulatory information for North America CAUTION: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc.
and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This USB modem must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this modem. Note: This USB modem must not be used in any unapproved configurations. For details, contact Sierra Wireless.
AirCard USB Modem User Guide Regulatory information for Australia Note: Regulatory information in this section applies to the following models: Compass 888 USB 306 AirCard 310U AirCard 312U AirCard 319U AirCard 320U 26 To ensure safe use, the modem must be 12 mm or more from users during operation.
Index A N accessories, 16 account, 5 network, overview, 5 notebook computer clip, 16 C P clip, 16 connect to the network, 10 coverage area, 5 profile, 11 E radio frequency specifications, 21 receive frequencies, 21 regulatory information, 23 RF specifications, 21 roaming, 6 electrical specifications, 21 environmental specifications, 22 extension cable, 16 external memory storage, 5, 11 external SD, 11 external storage card, 11 F features, 6 flash drive, 11 frequencies receive, 21 transmit, 21 H
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