HSPA Modem Installation Guide 2130961 Rev 1.
Preface Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors) or be totally lost.
HSPA Modem Installation Guide REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Preface Other trademarks are the property of the respective owners. Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 AM to 5:00 PM Pacific Time E-mail: sales@sierrawireless.com Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com Consult our Web site for up‐to‐date product descriptions, documentation, application notes, firmware upgrades, trouble‐ shooting tips, and press releases: www.sierrawireless.
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Contents Introducing the HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 About the HSPA modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Frequency band support . . . . . . . . . . . . . . . . . .
HSPA Modem Installation Guide Care and Maintenance of Your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . .27 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 29 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Regulatory and Safety Information . . . . . . . . . . . . . . .
1: Introducing the HSPA Modem • Your account and coverage area • Modem software • Frequency band support 1 About the HSPA modem The HSPA third generation (3G) wireless modem enables you to connect to the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video, without the need for a cable. Depending on the modem model, the HSPA modem can connect either to a Type A USB port or an ExpressCard® slot on your computer.
HSPA Modem Installation Guide Your ability to obtain service depends on these factors: Note: The fee for service is usually higher when you are roaming (connected to a network other than the one belonging to your service provider). • Network coverage—You must be within the network coverage area.
Introducing the HSPA Modem Technology 3G Rev 1.3 May.
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2: Getting Started 2 Follow the instructions in this chapter to set up and start using your modem. To use your modem, you’ll need: Note: Keep a written record in a secure place of the account information that your service provider gives you.
HSPA Modem Installation Guide Inserting the SIM card USB modems Note: To prevent the SIM card from becoming jammed in its slot, ensure the edge of the card is smooth before inserting it. Do not attach labels to your SIM card as this may also cause it to jam. 1. If your SIM card is attached to a larger card, detach the SIM card and remove any fragments stuck to it. 2. Remove the end cap. The SIM card slot is the uppermost slot above the USB connector. See Figure 2‐1. 3.
Getting Started ExpressCard modems 1. If your SIM card is attached to a larger card, detach the SIM card and remove any fragments stuck to it. 2. Position the SIM card as shown in Figure 2‐2. Figure 2-2: Inserting the SIM card into an ExpressCard modem 3. Gently push the SIM card into the slot until the card will not go in any further. Removing the SIM card USB modems To remove the SIM card from the modem, push the SIM card in and then release it. See Figure 2‐3.
HSPA Modem Installation Guide Figure 2-4: Removing the SIM card from an ExpressCard modem 3. Gently pull the SIM card from the slot until it slides free. Insert the modem into the computer USB modems Note: Users of Windows Vista must be logged in with administrative privileges. Users of Windows XP may require administrative privileges. 1. Gently insert the modem into the USB slot.
Getting Started ExpressCard modems 1. Gently insert the modem into the ExpressCard slot. Installing the software The modem comes with TRU‐Installa Sierra Wireless feature that installs the necessary software the first time you insert the modem into your computer. (You do not need an installation CD.) The installation process starts automatically when you insert the modem. Follow the on‐screen instructions for installing the software.
HSPA Modem Installation Guide b. Under Devices, click TRU‐Install. c. 2. Double click the installer package. Follow the on‐screen instructions. Connect to the network (Windows only) To use your account (and connect to your service provider’s network), you need to have at least one profile set up on your modem. Depending on how your modem is configured, the profile may already be set up or you may need to create one.
Getting Started Attach the modem to the lanyard (USB modems only) To keep everything together, thread the lanyard through the cap and the modem, as shown in the illustrations. ➊ ➋ ➌ ➍ You can also attach the lanyard to the cap. ➊ Rev 1.3 May.
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3: Using your HSPA Modem • USB modem LED operation • ExpressCard modem LED operation • Using the microSD card (some models only) • Using the extension cable and clip (USB modems only) 3 USB modem features USB modems have a USB connector and slots for a SIM card and a microSD external storage card. LEDs on the front of the modem provide status information.
HSPA Modem Installation Guide LED Power Data 22 State Indicates Off Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The modem radio has been turned off using Watcher or another connection client. Solid Blue The power is on, the modem is working normally. Blinking Blue The firmware is being updated. Do not remove the modem from the computer.
Using your HSPA Modem ExpressCard modem features Power LED 2G LED 3G LED SIM card slot LED operation The ExpressCard modem has three LEDs that show the current status of the modem. LED Power 2G 3G Rev 1.3 May. 09 State Indicates Off Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The modem radio has been turned off using Watcher or another connection client.
HSPA Modem Installation Guide Using the microSD card (some models only) Some Sierra Wireless modems can accommodate a microSD external storage card. To use a microSD card: 1. If there is a non‐functional microSD card in the lower slot: a. Press it in and then release it. b. Gently remove the non‐functional microSD card. 2. Insert the microSD card into the lower slot at the end of the modem, as shown in the illustration. SIM card slot microSD card slot 3. Insert the modem into the computer.
Using your HSPA Modem Removing the microSD card To remove the microSD card: 1. Remove the cap. 2. Push the microSD card in and then release it. 3. Gently pull the microSD card out. Disabling the microSD card slot If you use other external drives or USB storage devices and do not need to use the microSD card, you can disable the microSD card slot in the modem. After you disable the slot, the modem stops appearing on your computer as a device with removable storage.
HSPA Modem Installation Guide Using the extension cable and clip (USB modems only) Some USB modems may come with an extension cable and clip. The clip fits on the top of your notebook computer and holds your modem. Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used.
4: Care and Maintenance of Your HSPA Modem 4 As with any electronic device, the modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store your modem: Rev 1.3 May. 09 • Do not apply adhesive labels to the SIM card. This may cause it to jam inside the slot, or prevent it from being inserted properly. • When not installed in your computer, store the modem and SIM card in a safe place.
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5: Technical Specifications 5 Radio frequency and electrical specifications Table 5-1: Radio frequency and electrical specifications USB modems ExpressCard modems Compliance GSM Release 6 GSM Release 6 Transmit GSM 1900 (PCS): 1850 – 1910 MHz GSM 1800 (DCS):1710 – 1785 MHz EGSM 900: 880 – 915 MHz GSM 850: 824 – 849 MHz WCDMA 2100 (Band I): 1920 – 1980 MHz WCDMA 1900 (Band II): 1850 – 1910 MHz WCDMA 850 (Band V): 824 – 849 MHz WCDMA 800 (Band VI): 830 – 840 MHz GSM 1900 (PCS): 1850 – 1910 MHz GSM 18
HSPA Modem Installation Guide Environmental specifications USB modems 30 ExpressCard modems Operating temperature 0°C to 50°C (32°F to 122°F) -20°C to +60°C (-4°F to +140°F) Storage temperature -20°C to +85°C (-4°F to +185°F) -30°C to +85°C (-22°F to +185°F) Humidity 85%, non-condensing 95%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes.
6: Regulatory and Safety Information 6 Notice Because of the nature of wireless communications, trans‐ mission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost.
HSPA Modem Installation Guide In addition to Federal Aviation Authority (FAA) require‐ ments, many airline regulations state that you must sus‐ pend wireless operations before boarding an aircraft. The modem is capable of transmitting signals that could inter‐ fere with various onboard systems and controls. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both.
Regulatory and Safety Information Caution: The Compass 885/888 USB modem must be 1.0 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements. The Compass 885/888 USB modem has been tested for compliance with FCC / IC RF exposure limits in the notebook computer(s) configurations with horizontal and vertical USB slots and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics.
HSPA Modem Installation Guide If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technicia
Index A account, 9 micro external memory card, 24 microSD, 9, 24 modem, inserting, 16 C N channel raster, 29 channel spacing, 29 clip, 26 connect to the network, 18 coverage area, 9 network overview, 9 notebook computer clip, 26 D operating systems supported, 13 driver, 10 P E profile, 13, 18 ejecting a SIM card for ExpressCard, 15 electrical specifications, 29 environmental specifications, 30 ExpressCard slot requirements, 13 extension cable, 26 external memory storage, 9,
HSPA Modem Installation Guide U W USB modem, inserting, 16 USB port requirements, 13 Watcher, description, 10 Windows Vista support, 13 Windows XP support, 13 V vibration, 30 36 2130961
