Quick Start Manual

8
For a more complete listing of errors and possible solutions, please see the User Guide or
Connection Manager online Help.
Problem/Error Solution
The device has no power—
the LED indicator is off.
Ensure the following:
 The device is properly inserted.
 The computer is turned on and not in standby
mode (Windows) or Sleep mode (Mac).
No service is available—
the
LED indicator is off).
Try the following:
 Reorient your computer.
 If you are inside a building or near a structure
that may be blocking the signal, change the
position or location of your computer.
 Connect an external antenna.
 Contact Telstra regarding the status of the
network or your account.
troubLeshooting
Power and Data LEDs