User Guide

Clear Spot 4G+ User Guide
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3. Click the alerts icon to display the alert window.
4. If more than one alert is available, use the and buttons (at the top of the
alert window) to browse to the "3G Activation Required" alert.
5. In the 3G Activation Required alert window, click
Activate now.
Tip: Alternatively, click Advanced settings > WAN > Setup > Update 3G Profile.
Searching for Network
The LCD displays this message until a 3G or 4G network is acquired.
If this message persists, see the tips in "Cannot Connect to the 3G/4G Network"
on page 120.
Update Failed
If this message appears on the device LCD or in the 3G Network Update
Available or Software Update Available alert windows (after you've attempted the
update):
1. Ensure your device is connected to the power adapter or computer, through
the USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 43.
2. Retry the update.
3. If the "Update failed" message is still displayed, contact CLEAR.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Wi-Fi network of the Clear Spot 4G+
personal hotspot, ensure that:
• The maximum number of Wi-Fi users has not been reached. (To determine
the number of connected Wi-Fi users and set the maximum, see "Wi-Fi Users
Information and Settings" on page 55).
• You're connecting to the correct Wi-Fi network (SSID), and you're using the
correct Wi-Fi password. If the Wi-Fi Password Reminder feature is enabled
(page 88), you can use it to display the SSID and Wi-Fi password on the
device LCD.
• Nobody has changed the name or password of the Wi-Fi network. If the Wi-Fi
Password Reminder feature is enabled (page 88), you can use it to display
the SSID and Wi-Fi password on the device LCD.
• Nobody is connected through the USB cable when
Disable Wi-Fi when
connected via USB
is selected.
• Your computer supports the type of Wi-Fi security that the network is set to
use.