AC1200 WiFi Cable Modem Router Model C6220 User Manual December 2016 202-11728-01 350 East Plumeria Drive San Jose, CA 95134 USA
AC1200 WiFi Cable Modem Router Model C6220 Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.
Contents Chapter 1 Hardware Setup Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Position Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC1200 WiFi Cable Modem Router Model C6220 Chapter 5 Share a USB Storage Device Attached to the Modem Router USB Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connect a USB Storage Device to the Modem Router . . . . . . . . . . . . . . . . . . . . Access a USB Drive Connected to the Modem Router From a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC1200 WiFi Cable Modem Router Model C6220 View and Manage Logs of Modem Router Activity . . . . . . . . . . . . . . . . . . . . . . . 72 Manage the Modem Router Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Erase the Current Configuration Settings . .
1. 1 Hardware Setup This chapter covers the following topics: • Unpack Your Modem Router • Front Panel • Rear Panel • Position Your Gateway • Cable Your Modem Router • Activate Your Internet Service For more information about the topics covered in this manual, visit the support website at http://support.netgear.com.
AC1200 WiFi Cable Modem Router Model C6220 Unpack Your Modem Router Your package contains the following items. Modem router Antennas (2) Ethernet cable Power adapter Figure 1. Package contents Front Panel The modem router status LEDs and buttons are on the front. Figure 2. Modem router front view You can control the LED settings. For information about how to specify the LED settings, see Control the LED Settings on page 83.
AC1200 WiFi Cable Modem Router Model C6220 You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the modem router. Table 1. LED and button descriptions LED Description WPS button with This button lets you use WPS to join the WiFi network without typing the WiFi password. LED The WPS LED blinks during this process and then lights solid.
AC1200 WiFi Cable Modem Router Model C6220 Rear Panel The rear panel connections and buttons shown the following figure. Power On/Off button LED On-Off switch USB 2.0 port Ethernet ports Coaxial cable connector Reset button Power adapter input Figure 3. Modem router rear panel Position Your Gateway The modem router lets you access your network anywhere within the operating range of your WiFi network.
AC1200 WiFi Cable Modem Router Model C6220 • • Place the modem router away from electrical devices such as these: - Ceiling fans - Home security systems - Microwaves - Computers - Base of a cordless phone - 2.
AC1200 WiFi Cable Modem Router Model C6220 To cable your modem router: 1. Connect the antennas to the threaded antenna posts. 2. Turn off existing modems and routers. If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new modem router into the same outlet. 3. Connect a coaxial cable. Use the coaxial cable that is provided by Comcast XFINITY to connect the cable port on the modem router to a cable wall outlet.
AC1200 WiFi Cable Modem Router Model C6220 The startup procedure takes about one minute. When the startup procedure is complete, the Power LED lights green. 5. On your WiFi-enabled computer or mobile device, find and select the WiFi network. The WiFi network name is on the modem router label. 6. Join the WiFi network and enter the WiFi password. The password is on the modem router label. Your WiFi device connects to the WiFi network. 7. Launch a web browser. 8. Type http://routerlogin.net or http://192.
AC1200 WiFi Cable Modem Router Model C6220 Activate Your Internet Service Activate your Internet service by using Comcast XFINITY’s self-activation process. If you are unable to self-activate your modem router, call Comcast XFINITY customer service. After you complete the setup, perform a speed test. Before you start the self-activation process, make sure that your account number, account phone number, and login information (your email address or user name and password) are nearby.
AC1200 WiFi Cable Modem Router Model C6220 3. Wait for Comcast XFINITY to confirm that your modem router is active. 4. If you do not get an Internet connection with the modem router, ask Comcast XFINITY to look for your modem router online, and do one of the following depending on what Comcast XFINITY tells you about your modem router: • If the modem router is not visible, Comcast XFINITY can give you instructions to verify why the modem router does not connect with your high-speed Internet service.
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AC1200 WiFi Cable Modem Router Model C6220 Connect to the Network You can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the modem router using an Ethernet cable and join the modem router’s local area network (LAN). To connect your computer to the modem router with an Ethernet cable: 1.
AC1200 WiFi Cable Modem Router Model C6220 3. Join the WiFi network and enter the WiFi password. The password is on the modem router label. Your WiFi device connects to the WiFi network. Label The label on the modem router shows the login information, MAC address, and serial number. Made in China Figure 6. Modem router label Types of Logins Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when.
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The first time you log in to the modem router, you are prompted to change the admin password and set up security questions. You must enter these settings before you can access the Internet. 4. Enter a new password. 5. Select security questions and enter the answers. 6. Click the Next button. 7.
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AC1200 WiFi Cable Modem Router Model C6220 Specify the Cable Connection Starting Frequency The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet service provider. To change the starting frequency: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1.
AC1200 WiFi Cable Modem Router Model C6220 View Modem Router Initialization You can track the initialization procedure of the modem router and get details about the downstream and upstream cable channel. The time is displayed after the modem router is initialized. The modem router automatically goes through the following steps in the provisioning process: • Scans and locks the downstream frequency and then ranges the upstream channels. • Obtains a WAN address for the modem router.
AC1200 WiFi Cable Modem Router Model C6220 Specify the Internet Connection Settings You can view or change the modem router’s Internet connection settings. To specify the Internet connection settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 8. Select a Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 9. Click the Apply button. Your settings are saved.
AC1200 WiFi Cable Modem Router Model C6220 5. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the modem router assigns IPv6 addresses to the home network (the LAN). 6. Complete the fields in the Server Setting section. 7. Click the Apply button. Your settings are saved.
4. Control Access to the Internet 4 This chapter explains how to prevent objectionable content from reaching the computers and other devices that are connected to your network.
AC1200 WiFi Cable Modem Router Model C6220 Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website. You can learn more about parental controls or download the application. After you set up and enable parental controls, you can change the web filtering level for each device on the network on the network map page of the genie app. To set up parental controls: 1.
AC1200 WiFi Cable Modem Router Model C6220 If you are creating an account, the Create a free OpenDNS account page displays. Do the following: a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays. 10. Select a radio button for a filtering level and click the Next button. The setup is complete. 11. Click the Take me to the status page button. The Status page displays. Parental controls are now set up for the modem router.
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Security > Block Sites. 5. Select one of the keyword blocking options: • Per Schedule. Turn on keyword blocking according to the Schedule screen settings. (See Schedule When to Block Internet Sites and Services on page 31.) • Always. Turn on keyword blocking all the time, independent of the Schedule screen. 6. In the Keyword field, enter a keyword or domain that you want to block. For example: • Specify XXX to block http://www.badstuff.
AC1200 WiFi Cable Modem Router Model C6220 The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays. 5. Do one of the following: • To delete a single word, select it and click the Delete Keyword button. The keyword is removed from the list. • To delete all keywords on the list, click the Clear List button. All keywords are removed from the list. 6.
AC1200 WiFi Cable Modem Router Model C6220 5. Specify when to block the services: • To block the services all the time, select the Always radio button. • To block the services based on a schedule, select the Per Schedule radio button. For information about how to specify the schedule, see Schedule When to Block Internet Sites and Services on page 31. 6. Click the Add button. 7. To add a service that is in the Service Type list, select the application or service.
AC1200 WiFi Cable Modem Router Model C6220 Schedule When to Block Internet Sites and Services When you schedule blocking, the same schedule is used to block sites and to block services. For information about how to specify what you want the modem router to block, see Use Keywords to Block Internet Sites on page 27 and Block Services From the Internet on page 29. To schedule blocking: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2.
AC1200 WiFi Cable Modem Router Model C6220 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays. 5. Scroll down and select the Allow trusted IP address to visit blocked sites check box. 6.
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Security > E-mail. 5. Select the Turn E-mail Notification On check box. 6. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this information in the configuration window of your email program. If you leave this field blank, log and alert messages are not sent. 7.
5. Share a USB Storage Device Attached to the Modem Router 5 This chapter describes how to access and manage USB storage devices attached to your modem router. You can share USB storage devices connected to the router. (If your storage device uses special drivers, it is not compatible.) Note: The USB port on the modem router can be used only to connect USB storage devices like flash drives or hard drives, or a printer.
AC1200 WiFi Cable Modem Router Model C6220 USB Device Requirements The modem router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB drives that the modem router supports, visit http://kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device. Such USB devices do not work with the modem router.
AC1200 WiFi Cable Modem Router Model C6220 2. If your USB storage device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the router. When you connect the USB drive to the modem router USB port, it might take up to two minutes before it is ready for sharing. By default, the USB drive is available to all computers on your local area network (LAN).
AC1200 WiFi Cable Modem Router Model C6220 7. Click the Finish button. The USB storage device is mapped to the drive letter that you specified. 8. To connect to the USB storage device as a different user, select the Connect using different credentials check box, click the Finish button, and do the following: a. Type the user name and password. b. Click the OK button. The USB drive is mapped to the drive letter that you specified.
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Storage > Advanced Settings. 5. Specify access to the USB storage device: • Network Device Name. This is the name used to access the USB device connected to the modem router. The default is readyshare. • Workgroup.
AC1200 WiFi Cable Modem Router Model C6220 Use FTP Within the Network File Transfer Protocol (FTP) lets you send and receive large files faster. To set up FTP access: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
AC1200 WiFi Cable Modem Router Model C6220 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Storage > Advanced Settings. 5. Scroll down to the Available Networks Folder section of the page, and adjust the following settings: • Share Name.
AC1200 WiFi Cable Modem Router Model C6220 Add a Network Folder on a USB Storage Device You can add network folders on a USB storage device connected to the modem router USB port. To add a network folder: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 Edit a Network Folder on a USB Storage Device You can edit network folders on a USB storage device connected to the modem router USB port. To edit a network folder: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Advanced Setup > USB Settings. By default Enable any USB Device connection to the USB port radio is selected. This setting lets you connect and access all your USB drives. 5. Select the No radio button. 6. Click the Approved Devices button. The approved and available USB devices display. 7. In the Available USB Devices list, select the drive that you want to approve. 8. Click the Add button. 9.
AC1200 WiFi Cable Modem Router Model C6220 Safely Remove a USB Storage Device Before you physically disconnect a USB storage device from the modem router USB port, log in to the modem router and take the USB storage device offline. To remove a USB storage device safely: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password.
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AC1200 WiFi Cable Modem Router Model C6220 View or Change the WAN Settings You can view the wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the modem router to respond to a ping to its WAN (Internet) port. To view or change the WAN settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.
AC1200 WiFi Cable Modem Router Model C6220 • MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change the MTU only if you are sure that it is necessary for your ISP connection. See Change the MTU Size on page 47. • Disable SIP ALG. Some VoIP applications do not work well with the SIP ALG.
AC1200 WiFi Cable Modem Router Model C6220 A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. 5. In the MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved. If you suspect an MTU problem, a common solution is to change the MTU to 1400.
AC1200 WiFi Cable Modem Router Model C6220 Set Up a Default DMZ Server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation (NAT). The modem router is programmed to recognize some of these applications and to work correctly with them, but other applications might not function well.
AC1200 WiFi Cable Modem Router Model C6220 Change the Modem Router’s Device Name The modem router’s device name is C6220. This device name displays in a file manager when you browse your network. To change the modem router’s device name: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin.
AC1200 WiFi Cable Modem Router Model C6220 These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settings You might want to change these settings if you need a specific IP subnet that one or more devices on the network use or if you use competing subnets with the same IP scheme. To change the LAN TCP/IP settings: 1.
AC1200 WiFi Cable Modem Router Model C6220 Specify the IP Addresses That the Modem Router Assigns By default, the modem router acts as a Dynamic Host Configuration Protocol (DHCP) server. The modem router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the modem router. These addresses must be part of the same IP address subnet as the modem router’s LAN IP address.
AC1200 WiFi Cable Modem Router Model C6220 6. Click the Apply button. Your settings are saved.
AC1200 WiFi Cable Modem Router Model C6220 The reserved address is not assigned until the next time the computer contacts the modem router’s DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew. Edit a Reserved Address Entry To edit a reserved address entry: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1200 WiFi Cable Modem Router Model C6220 5. Select the radio button next to the reserved address. 6. Click the Delete button. The address is removed. Use the WPS Wizard for WiFi Connections The WPS Wizard helps you add a WiFi computer or device to your WiFi network without typing the WiFi password. To use the WPS Wizard: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1200 WiFi Cable Modem Router Model C6220 Specify Basic WiFi Settings The modem router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the modem router label. The preset SSID and password are uniquely generated for every device to maximize your WiFi security.
AC1200 WiFi Cable Modem Router Model C6220 6. To turn off the WiFi radios, scroll down and clear the Enable WiFi Gateway radio check box. If you clear this check box, you cannot use WiFi to connect to the modem router. 7. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box. When this check box is selected, the modem router broadcasts its network name (SSID) so that the name displays when you scan for local WiFi networks on your WiFi-enabled computer or mobile device. 8.
AC1200 WiFi Cable Modem Router Model C6220 Change the WiFi Security Option Your modem router comes with preset WPA2 or WPA security. The password that you enter to connect to your network is unique to your modem router and is on the modem router label. We recommend that you do not disable security. To change the WPA settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens.
AC1200 WiFi Cable Modem Router Model C6220 Set Up a WiFi Guest Network A guest network allows visitors at your home to use the Internet without using your WiFi security key. You can add a guest network to each WiFi network: 2.4 GHz b/g/n and 5.0 GHz a/n. To set up a guest network: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1200 WiFi Cable Modem Router Model C6220 The guest network name is case-sensitive and can be up to 32 characters. You then manually configure the WiFi devices in your network to use the guest network name in addition to the main SSID. 7. Select a security option. The WPA2 options use the newest standard for the strongest security, but some older computers and WiFi devices cannot use it. We recommend that you select the WPA-PSK [TKIP] + WPA2-PSK [AES] radio button.
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings. 5. Select or clear the Enable WiFi Gateway Radio check box. Clearing this check box turns off the WiFi feature of the modem router. 6. Click the Apply button.
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Advanced Setup > Wireless Settings. The Advanced Wireless Settings page displays. The Router’s PIN field displays the PIN that you use on a registrar (for example, from the Network Explorer on a Vista Windows computer) to configure the modem router’s WiFi settings through WPS. 5. (Optional) Select or clear the Disable Router’s PIN check box.
AC1200 WiFi Cable Modem Router Model C6220 The Wireless Card Access List page displays. 6. Select the Turn Access Control On check box. 7. Click the Set Up Access List button. 8. In the Network Profiles (2.4 GHz b/g/n) list, select the radio button for the SSID (WiFi network) that you want to use the access list for. 9. Select the Turn Access Control On check box and select one of the following radio buttons: • Allow List. Allow computers and devices in the list to connect with WiFi. • Deny List.
AC1200 WiFi Cable Modem Router Model C6220 11. To add a device from the Available Wireless Cards list, do the following: a. Select the device. b. Click the Add button. The device displays in the Wireless Card Access list. 12. To add a computer or device that is not in the list, do the following: a. Type a name in the Device Name field. b. Type the MAC address in the MAC Address field. The MAC address is found on the computer or device. c. Click the Add button.
AC1200 WiFi Cable Modem Router Model C6220 The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Dynamic DNS. 5. Register for an account with one of the Dynamic DNS service providers whose URLs display in the Service Provider list. 6. Select the Use a Dynamic DNS Service check box. 7. Select the URL for your Dynamic DNS service provider. 8. Type the host name (or domain name) that your Dynamic DNS service provider gave you. 9. Type the user name for your Dynamic DNS account.
AC1200 WiFi Cable Modem Router Model C6220 A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP. 5. Select the Turn UPnP On check box. By default, this check box is selected.
7. Manage Your Network 7 This chapter describes the modem router settings for administering and maintaining your modem router and home network.
AC1200 WiFi Cable Modem Router Model C6220 View Modem Router Status To view modem router status and usage information: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED.
AC1200 WiFi Cable Modem Router Model C6220 The BASIC Home page displays. 4. Select ADVANCED. The ADVANCED Home page displays. The Cable Information pane displays the following information: • Hardware Version. The modem router model. • Firmware Version. The version of the modem router firmware. It changes if you upgrade the modem router firmware. • Cable Modem Serial Number. The serial number of the cable modem. • CM Certificate. The status of the cable modem certificate.
AC1200 WiFi Cable Modem Router Model C6220 • Default Gateway. The IP address of the default gateway. • Domain Name Server. The IP address of the Domain Name Server. View WiFi Settings To view WiFi settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 Reboot the Modem Router Rebooting the modem router disconnects all computers and mobile devices from the modem router’s network. To reboot the modem router: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 Change the Router Mode By default, the modem router is in router mode. This means that it works both as a modem and as a router. You can share the Internet connection without using another router or gateway. If you want to connect a gateway or router to the modem router, you must log in to the modem router and change its Router Mode setting. To change the router mode: 1.
AC1200 WiFi Cable Modem Router Model C6220 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Logs. The Logs page shows the following information: • Description. The action that occurred. • Count. The number of occurrences. • Last Occurrence.
AC1200 WiFi Cable Modem Router Model C6220 Manage the Modem Router Configuration File The configuration settings of the modem router are stored within the modem router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings. Back Up Settings To back up the modem router’s configuration settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays. 5. Click the Browse button to find and select the .cfg file. 6. Click the Restore button. The file is uploaded to the modem router and the modem router reboots.
AC1200 WiFi Cable Modem Router Model C6220 Change the admin Password You can the default password that is used to log in to the modem router with the user name admin. This password is not the one that you use for WiFi access. The label on your modem router shows your unique WiFi network name (SSID) and password for WiFi access. Note: Be sure to change the modem router login password to a secure password.
AC1200 WiFi Cable Modem Router Model C6220 View Event Logs Event logs capture important modem router events. To view the event logs: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC1200 WiFi Cable Modem Router Model C6220 Run the Ping Utility Ping is an administration utility that tests whether a computer on the network is reachable and measures the time it takes messages sent from the originating device to reach a destination computer and return. To run a ping test: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1200 WiFi Cable Modem Router Model C6220 Run the Traceroute Utility To display the route and measure transit delays of packets across an IP, run the traceroute utility. To run a traceroute test: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 View WiFi Access Points in Your Area You can view WiFi networks, or access points, in your area and select and join a WiFi network. To view WiFi access points (APs): 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Wireless Channel. The page displays WiFi channels in use in the 2.4 GHz WiFi band. Your network is shown in blue. Yellow shows other networks in your area.
AC1200 WiFi Cable Modem Router Model C6220 Remote Management The remote management feature lets you access your modem router over the Internet to view or change its settings. Note: Be sure to change the modem router login password to a secure password. The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters. See Change the admin Password on page 76.
AC1200 WiFi Cable Modem Router Model C6220 6. Under Allow Remote Access By, specify the external IP addresses to be allowed to access the modem router’s remote management. For enhanced security, restrict access to as few external IP addresses as practical. Select one of the following: • To allow access from a single IP address on the Internet, select the Only This Computer radio button. Enter the IP address that will be allowed access.
AC1200 WiFi Cable Modem Router Model C6220 The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > LED Control Settings. 5. Select a radio button. 6. Click the Apply button. Your settings are saved.
8. Specify Internet Port Settings 8 You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
AC1200 WiFi Cable Modem Router Model C6220 Set Up Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The modem router can forward incoming traffic with specific protocols to computers on your local network.
AC1200 WiFi Cable Modem Router Model C6220 8. From the Service Name menu, select the service name. If the service that you want to add is not in the list, create a custom service. See Add a Custom Port Forwarding Service on page 87. 9. In the Server IP Address field, enter the IP address of the computer that will provide the service. 10. Click the Add button. The service displays in the list. Add a Custom Port Forwarding Service To add a custom service: 1.
AC1200 WiFi Cable Modem Router Model C6220 If you are unsure, select TCP/UDP. 10. In the External Starting Port field, enter the beginning port number. If the application uses a single port, enter the same port number in the Ending Port field. If the application uses a range of ports, enter the ending port number of the range in the External Ending Port field. 11.
AC1200 WiFi Cable Modem Router Model C6220 Delete a Port Forwarding Entry To delete a port forwarding entry: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC1200 WiFi Cable Modem Router Model C6220 How the Modem Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: • Destination address. The IP address of www.example.com, which is the address of your modem router. • Destination port number. 80, which is the standard port number for a web server process. 2.
AC1200 WiFi Cable Modem Router Model C6220 Add a Port Triggering Service To add a port triggering service: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC1200 WiFi Cable Modem Router Model C6220 8. In the Service User menu, select a user option: • Any (the default) allows any computer on the Internet to use this service. • Single address restricts the service to a particular computer. 9. Select the service type, either TCP or UDP or TCP/UDP (both). If you are not sure, select TCP/UDP. 10. In the Triggering Port field, enter the number of the outbound traffic port that will open the inbound ports. 11.
AC1200 WiFi Cable Modem Router Model C6220 5. Select the Port Triggering radio button. 6. Select a radio button to specify when you want to use port triggering: • Never. The modem router does not use port triggering even if you specified port triggering settings. • Always. Always use port triggering. 7. In the Port Triggering Timeout field, enter a value up to 9999 minutes. This value controls how long the inbound ports stay open when the modem router detects no activity.
AC1200 WiFi Cable Modem Router Model C6220 4. Noting your port triggering rule and observing the destination port number of 6667, your modem router creates another session entry to send any incoming port 113 traffic to your computer. 5. The IRC server sends a return message to your modem router using the NAT-assigned source port (for example, port 33333) as the destination port. The IRC server also sends an “identify” message to your modem router with destination port 113. 6.
9. 9 Troubleshooting This chapter gives information about troubleshooting your modem router. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot Log In to the Modem Router • Troubleshoot the ISP Connection • Troubleshoot a TCP/IP Network Using a Ping Utility Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at support.netgear.com.
AC1200 WiFi Cable Modem Router Model C6220 Use LEDs to Troubleshoot The following table provides help when using the LEDs for troubleshooting. Table 3. LED troubleshooting LED Behavior Action All LEDs are off when the modem router is plugged in. • • • Only the Power LED is lit • • All LEDs stay lit. • • LAN LED is off for a port with an Ethernet connection. • • • Internet LED is off and the modem • router is connected to the cable television cable.
AC1200 WiFi Cable Modem Router Model C6220 • Make sure that your computer’s IP address is on the same subnet as the modem router. If you are using the recommended addressing scheme, the address of your computer is in the range of 192.168.0.02 to 192.168.0.254. Note: If the IP address of your computer is shown as 169.254.x.x: Recent versions of Windows and Mac OS generate and assign an IP address when the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x.
AC1200 WiFi Cable Modem Router Model C6220 Use PIng to Test the LAN Path to Your Gateway You can use ping to verify that the LAN path to your modem router is set up correctly. To ping the modem router from a computer: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field that is provided, type ping and then the IP address of the modem router, as in this example: ping 192.168.0.1 3. Click OK.
AC1200 WiFi Cable Modem Router Model C6220 2. In the field that is provided, type ping and then the IP address of the remote device such as the DNS server of your ISP. If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx 3. If you do not receive this reply, do the following: • Make sure that the Internet LED is lit. • If your ISP assigned a host name to your computer, enter that host name as the account name on the Internet Setup page.
A. Supplemental Information This appendix includes the following sections.
AC1200 WiFi Cable Modem Router Model C6220 Factory Default Settings You can return the modem router to its factory default settings. To restore the factory default settings: 1. Locate the Reset button on the rear panel of the modem router. 2. Use a paperclip or sharp object to press and hold the Reset button for over seven seconds. Reset button The modem router resets and returns to the factory settings shown in the following table. Table 4.
AC1200 WiFi Cable Modem Router Model C6220 Table 4. Factory Settings (continued) Feature WiFi Default Setting WiFi communication Enabled SSID name As shown on the product label Security WPA-PSK [TKIP] + WPA2-PSK [AES]. The default WPA/WPA2 passphrase is on the modem router label. Broadcast SSID Enabled Transmission speed Auto1 Country/region United States in the US.
AC1200 WiFi Cable Modem Router Model C6220 Technical Specifications The following table describes the technical specifications for the modem router. Table 5. Technical specifications Feature Description Network protocol and standards compatibility Data and routing protocols: TCP/IP, DHCP server and client, DNS relay, NAT (many-to-one), and TFTP client Power adapter • • North America: 120V, 60 Hz, input All regions (output): 12 VDC @ 2.
