Installation Guide

Quick Start
AC1900 WiFi Cable Modem Router
Model C7000v2
Download the Nighthawk app to get started
For more information about the Nighthawk app, visit Nighthawk-app.com.
Set up your modem router and activate your Internet service with the
Nighthawk app.
If you don’t want to use the Nighthawk app, set up your modem router using
the instructions in Install using the modem router web interface.
LED Description
Power
• Green: Power is supplied to the modem router.
• Red: Power is cut off due to a thermal error caused by heat. Move the unit to a
well-ventilated area and power cycle the unit.
• Off: No power is supplied to the modem router.
Downstream
• Solid amber: One downstream channel is locked.
• Solid green: Two or more downstream channels are locked.
• Blinking green: The modem router is scanning for a downstream channel.
• Off: No downstream channel is locked.
Upstream
• Solid amber: One upstream channel is locked.
• Solid green: Two or more upstream channels are locked.
• Blinking green: The modem router is scanning for an upstream channel.
• Off: No upstream channel is locked.
Online
• Solid green: The modem router is online.
• Blinking green: The modem router is synchronizing with the cable provider’s
cable modem termination system (CMTS).
• Slow blinking amber and green: The modem router reached the trafc meter
limit. (For more information, see the user manual.)
• Off: The modem router is ofine.
2.4 GHz
radio
• Solid green: The 2.4 GHz WiFi radio is on.
• Blinking green: There is WiFi activity on the 2.4 GHz band.
• Off: The 2.4 GHz WiFi radio is off.
5 GHz radio
• Solid green: The 5 GHz WiFi radio is on.
• Blinking green: There is WiFi activity on the 5 GHz band.
• Off: The 5 GHz WiFi radio is off.
Ethernet
• Solid green: A powered-on device is connected to an Ethernet port.
• Blinking green: The Ethernet port is sending or receiving trafc.
• Off: No device is connected to an Ethernet port.
WiFi On/Off
button with
LED
Pressing this button for two seconds turns the WiFi radios in the modem
router on and off. If this LED is lit, the WiFi radios are on. If this LED is off,
the WiFi radios are turned off and you cannot use WiFi to connect to the
modem router.
WPS button
with LED
This button lets you use WPS to join the WiFi network without typing the
WiFi password. The WPS LED blinks during this process and then lights
solid.
Cable Internet
Provider
Support and Activation Contact Information
Cox https://www.cox.com/residential/support/home.html
https://www.cox.com/activate
1-888-556-1193
Mediacom https://support.mediacomcable.com
1-855-Mediacom (1-855-633-4226)
Optimum https://www.optimum.net/support/contact-us
https://install.optimum.com/JointInstall
1-877-810-6750
Sparklight https://support.sparklight.com
1-877-692-2253
Spectrum https://www.spectrum.net/contact-us
https://activate.spectrum.net
1-833-267-6094
Xnity https://www.xnity.com/internetsetup
Use the Xnity app for Xnity activation and then use the NETGEAR
Nighthawk app for router installation.
Note to CATV system installer: This reminder is provided to call the CATV systems installer’s attention
to Section 820-93 of the National Electrical Code, which provides guidelines for proper grounding
and, in particular, species that coaxial cable shield shall be connected to the grounding system of the
building as close to the point of cable entry as practical.
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Customer-owned cable devices might not be compatible with certain cable
networks. Check with your cable Internet provider to conrm that this NETGEAR
cable device is allowed on your cable network.
If you are experiencing trouble installing your modem router, contact NETGEAR
at 1-866-874-8924.
Support and Community
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non‑NETGEAR trademarks are used for reference purposes only.