Support Package Contents Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. If you are experiencing trouble installing your modem router, contact NETGEAR at 1-866-874-8924. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
You can use this diagram to connect your router or follow the detailed instructions in this booklet. 1. Collect your cable Internet provider information. Collect your cable account number, account phone number, and login information (your email address or user name and password). 5. Connect a computer or WiFi device to the modem router. To connect with WiFi, use the WiFi network name and password on the product label.
Contents LEDs................................................................................................................................. 2 Install Your Modem Router........................................................................................ 4 Activate Your Internet Service................................................................................. 6 WiFi Network Name and Password........................................................................10 Join the WiFi Network...........
LEDs The LEDs on the modem router light to indicate modem router activity: Power LED Downstream LED Upstream LED Internet LED 2.
LED Description Power • Solid green. Power is supplied to the modem router. • Off. No power is supplied to the modem router. • Solid red. Thermal cutoff mode. Power off the unit, let it cool, and move it away from heat sources (such as a TV, DVD player, or speakers) and keep it vertical in open air. Downstream • Solid amber. One downstream channel is locked. • Solid green. Two or more downstream channels are locked. • Blinking green. The modem router is scanning for a downstream channel. • Off.
LED Description WiFi On/Off button with LED Pressing this button for two seconds turns the WiFi radios in the modem router on and off. If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and you cannot use WiFi to connect to the modem router. WPS button with LED This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.
4. Connect the power adapter to the modem router and plug the power adapter into an electrical outlet. Wait for the Power LED solid green. and the Internet LED to light 5. Connect a computer or WiFi device to the modem router. To connect with WiFi, use the WiFi network name and password on the product label. For a wired connection, use an Ethernet cable to connect a computer to an Ethernet port on the modem router. 6. To log in to the modem router, launch a web browser. The modem router menu displays.
If you do not see the modem router menu, enter www.routerlogin.net or http://192.168.0.1 in the address field of the web browser. When prompted, enter admin for the user name and password for the password. 7. Activate your Internet service. For more information, see the following section. Activate Your Internet Service ¾¾ To activate your Internet service: 1. Contact your Internet provider. 2. Check with your cable Internet provider to confirm that this modem router is allowed on your cable network.
Cable Internet Provider Contact Information Bright House Networks (Spectrum) http://support.brighthouse.com Cable ONE http://www.cableone.net/ 1-855-222-0102 1-877-692-2253 (877-MYCABLE) Cablevision Telephone number depends on your region. http://www.cablevision.com https://install.optimum.com/JointInstall/ Charter (Spectrum) https://install.charter.com Comcast XFINITY https://www.comcast.com/activate 1-855-757-7328 http://www.xfinity.com/internetsetup http://www.xfinity.
6. Wait for your cable Internet provider to confirm that your modem router is active. 7.
activation process. This process might take up to 15 minutes, during which the modem router reboots a couple of times. 4. If you are unable to activate your modem router using the XFINITY self-activation process, call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489): a. When asked, provide your account information and provide the modem router’s model number and MAC address, which are on the product label. b. Wait for Comcast XFINITY to confirm that your modem router is active. c.
WiFi Network Name and Password The preset WiFi network name (SSID) and password (network key) are unique to your modem router, like a serial number. Because the modem router automatically uses WiFi security, you don’t need to set it up. The WiFi settings are on the product label. NETGEAR recommends that you use the preset WiFi settings because you can check the product label if you forget them. NETGEAR genie lets you change these settings.
Join the WiFi Network You can either use Wi-Fi Protected Setup (WPS) or select your WiFi network and type its password. For help with the WPS button on your computer or WiFi device, check the instructions or online help that came with that computer or device. Some older equipment cannot use WPS. ¾¾ To select your network and enter its password: 1. Open the software utility that manages your WiFi connections on the computer or WiFi device that you want to connect to your modem router.
View or Change the Modem Router Settings After you use genie to set up the modem router, you can log in to the modem router to view or change its settings. Log In to the Modem Router ¾¾ To log in to the modem router: 1. Connect a computer or WiFi device to the modem router. You can use an Ethernet cable or connect with WiFi: • For a wired connection, use an Ethernet cable to connect your computer to a yellow Ethernet port on your modem router. • To connect with WiFi, select and join your WiFi network.
Change the admin Password ¾¾ To change the admin password: 1. Launch a web browser. 2. Enter www.routerlogin.net in the address field of the browser. A login screen displays. 3. Enter admin for the user name and password for the password. The BASIC Home screen displays. 4. Select ADVANCED > Administration > Set Password. 5. Type your old password and type the new password twice. 6. Click the Apply button. Your changes are saved.
¾¾ To access the USB drive from a Windows computer: 1. Insert your USB storage drive into the USB port on the modem router. If your USB drive uses a power supply, you must use it when you connect the USB drive to the modem router. When you connect the USB drive to the modem router USB port, it might take up to two minutes before the modem router is ready for sharing. By default, the USB drive is available to all computers on your local area network (LAN). 2. Select Start > Run. 3.
Share a USB Printer You can connect a USB printer to a USB port on the modem router and print wirelessly. ¾¾ To set up ReadySHARE Printer: 1. Connect the USB printer to a USB port on the modem router with a USB printer cable. 2. On each computer that will share the printer, do the following: a. Install the current USB printer driver software (available from the printer manufacturer). b. Download the ReadySHARE USB Printer utility from www.netgear.com/readyshare and install. 3.
NETGEAR genie App The free NETGEAR genie app lets you easily monitor, connect, and control your home network from a Windows or Mac computer, tablet, or smartphone. You can share and stream music or videos, diagnose and repair network issues, set up parental controls, and more: • Access your modem router and change its settings or diagnose and repair network issues. • Make a printer AirPrint compatible so that you can print from an iPad or iPhone.
