Owner's Manual

Table Of Contents
6
Call Comcast XFINITY to Activate Your
Modem Router
Call Comcast XFINITY customer service at 1-800-XFINITY
(1-800-934-6489) and do the following:
1. When asked, provide your account information and provide the
modem routers model number, which is C7100V, and MAC
address.
The MAC address is on the modem router label.
2. Wait for Comcast XFINITY to confirm that your modem router is
active.
3. If you do not get an Internet connection with the
modem router, ask Comcast XFINITY to look for your
modem router online, and do one of the following depending on
what Comcast XFINITY tells you about your modem router:
If the modem router is not visible, Comcast XFINITY can
give you instructions to verify why the modem router does
not connect with your high-speed Internet service.
If the modem router is visible to Comcast XFINITY, reboot
the modem router. Check your online status again.