AC3200 WiFi Cable Modem Router Model C7800 User Manual July 2017 202-11735-02 350 East Plumeria Drive San Jose, CA 95134 USA
AC3200 WiFi Cable Modem Router Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Contact your Internet service provider for technical support. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Contents Chapter 1 Hardware Setup Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Top and Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC3200 WiFi Cable Modem Router Chapter 5 Share USB Devices Attached to the Modem Router USB Storage Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Connect a USB Storage Device to the Modem Router . . . . . . . . . . . . . . . . . . . . 38 Access a USB Drive Connected to the Modem Router From a Windows-Based Computer 39 Map a USB Device to a Windows Network Drive . . . . . . . . . . . . . . . . . . . . . . . . .
AC3200 WiFi Cable Modem Router Set Up a WiFi Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Chapter 8 Manage Your Network Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Set Up Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC3200 WiFi Cable Modem Router Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 108 Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Test the Path From Your Computer to a Remote Device. . . . . . . . . . . . . . . . 109 Appendix A Supplemental Information Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Technical Specifications . . . . . .
1. 1 Hardware Setup This chapter covers the following topics: • Unpack Your Modem Router • Top and Front Panel • Rear Panel • Position Your Modem Router • Install and Activate Your Modem Router • Connect Your Modem Router to a Router After Installation and Activation For more information about the topics covered in this manual, visit the support website at support.netgear.com.
AC3200 WiFi Cable Modem Router Unpack Your Modem Router Your package contains the following items. Modem router Ethernet cable Power adapter Figure 1. Package contents Top and Front Panel Status LEDs are located on the top of the modem router. Buttons are located on the front. LEDs USB ports Buttons Figure 2. Modem router LEDs and buttons You can use the LEDs to verify status and connections. The following table lists and describes each LED on the top panel of the modem router.
AC3200 WiFi Cable Modem Router Table 1. LED descriptions LED Description Power • • • Solid White. Power is supplied to the modem router. Off. No power is supplied to the modem router. Solid red. Thermal cutoff mode. Power off the modem router, let it cool, and move it away from heat sources (such as a TV, DVD player, or speakers) and keep it vertical in open air. Downstream • • • • Solid amber. One downstream channel is locked. Solid white. Two or more downstream channels are locked. Blinking white.
AC3200 WiFi Cable Modem Router • WiFi. Pressing this button for two seconds turns the WiFi radios in the modem router on and off. If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and you cannot use WiFi to connect to the modem router. Table 2. Front panel button descriptions Button Description LED Pressing this button changes the LED mode: • Mode one. All LEDs stay on and blink. • Mode two. All LEDs stay on but don’t blink. • Mode three.
AC3200 WiFi Cable Modem Router Position Your Modem Router The modem router lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your modem router. For example, the thickness and number of walls the WiFi signal passes through can limit the range. Additionally, other WiFi access points in and around your home might affect your modem router’s signal.
AC3200 WiFi Cable Modem Router Install and Activate Your Modem Router The modem router provides a connection between your cable Internet provider’s network and your computer, router, or WiFi router. Connect Your Modem Router to a Computer During the installation and activation, you must connect the modem router directly to a computer. After installation and activation, you can connect the modem router to a router.
AC3200 WiFi Cable Modem Router If the Power LED does not light, press the Power On/Off button on the rear panel of the modem router. 3. Wait for the modem router to come online. When the modem router comes online, the Internet LED stops blinking and lights solid white. This process might take up to 10 minutes. Even though an Internet connection is established, Internet service is available only after you set it up with your cable Internet provider.
AC3200 WiFi Cable Modem Router 4. If you are unable to activate your modem router using the XFINITY self-activation process, call 1-855-OK-BEGIN (1-855-652-3446) or 1-800-XFINITY (1-800-934-6489). Perform a Speed Test To determine the accurate Internet speed, visit http://speedtest.xfinity.com/ and perform a speed test. If your actual speed is lower than your subscribed speed, contact XFINITY.
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AC3200 WiFi Cable Modem Router Connect to the Network You can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the modem router using an Ethernet cable and join the modem router’s local area network (LAN). To connect your computer to the modem router with an Ethernet cable: 1.
AC3200 WiFi Cable Modem Router Label The modem router label shows the login information, MAC address, and serial number. Figure 5. Modem router label Types of Logins Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when. Types of logins: • WiFi network key or password. Your modem router is preset with a unique WiFi network name (SSID) and password for WiFi access. This information is on the modem router label.
AC3200 WiFi Cable Modem Router The user name is admin. The default password is password. The user name and password are case-sensitive. The first time you log in to the modem router, you are prompted to change the admin password and set up security questions. You must enter these settings before you can access the Internet. 4. Enter a new password. 5. Select security questions and enter the answers. 6. Click the Next button. 7. Click the Next button. The modem router connects to the Internet.
AC3200 WiFi Cable Modem Router Access the Modem Router With NETGEAR genie App The genie® app is the easy dashboard for managing, monitoring, and repairing your home network. The genie app can help you with the following: • Automatically repair common WiFi network problems. • Easily manage modem router features like Parental Controls, guest access, Internet traffic meter, speed test, and more. To use the genie app to access the modem router: 1. Visit the NETGEAR genie web page at NETGEAR.com/genie.
3. Specify Your Internet Settings 3 Usually, the quickest way to set up the modem router to use your Internet connection is to allow the modem router to detect the Internet connection when you first access the modem router with an Internet browser. You can also customize or specify your Internet settings.
AC3200 WiFi Cable Modem Router Specify the Cable Connection Starting Frequency The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet provider. To change the starting frequency: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC3200 WiFi Cable Modem Router View Modem Router Initialization You can track the initialization procedure of the modem router and get details about the downstream and upstream cable channel. The time is displayed after the modem router is initialized. The modem router automatically goes through the following steps in the provisioning process: 1. Scans and locks the downstream frequency and then ranges the upstream channels. 2. Obtains a WAN address for the modem router. 3. Connects to the Internet.
AC3200 WiFi Cable Modem Router Manually Set Up the Internet Connection In most situations, you do not need to change these settings. We recommend that you use the default settings for DHCP because most cable Internet services provide the IP address through DHCP. To specify the Internet connection settings: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC3200 WiFi Cable Modem Router 8. Select a Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 9. Click the Apply button. Your settings are saved.
AC3200 WiFi Cable Modem Router To change the MTU size: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. 5.
4. Control Access to the Internet 4 The modem router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
AC3200 WiFi Cable Modem Router Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website, where you can learn more about Parental Controls. To set up Parental Controls, you must download the genie app. To set up Parental Controls: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC3200 WiFi Cable Modem Router 12. To enable Parental Controls, click the Enable Live Parental Controls button. Block Access to Your Network You can use access control to block access to your network. To set up access control: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password.
AC3200 WiFi Cable Modem Router Use Keywords to Block Internet Sites You can use keywords to block certain Internet sites from your network. You can use blocking all the time or based on a schedule. To block Internet sites: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password.
AC3200 WiFi Cable Modem Router • Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov. • Enter a period (.) to block all Internet browsing access. 7. Click the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 64 entries. 8. Click the Apply button. Your settings are saved. Delete a Keyword To delete keywords from the list: 1.
AC3200 WiFi Cable Modem Router Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password.
AC3200 WiFi Cable Modem Router 6. Click the Add button. 7. To add a service that is in the Service Type menu, select the application or service. The settings for this service automatically display in the fields. 8. To add a service or application that is not in the menu, select User Defined, and do the following: a. If you know that the application uses either TCP or UDP, select the appropriate protocol. Otherwise, select TCP/UDP (both). b. Enter the starting port and ending port numbers.
AC3200 WiFi Cable Modem Router To schedule blocking: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Schedule. The Schedule page displays. 5.
AC3200 WiFi Cable Modem Router 5. Scroll down and select the Allow trusted IP address to visit blocked sites check box. 6. In the Trusted IP Address field, enter the IP address of the trusted computer. 7. Click the Apply button. Your settings are saved. Set Up Security Event Email Notifications The modem router can email you its logs of modem router activity. The log records activity and security events such as attempts to access blocked sites or services. To set up email notifications: 1.
AC3200 WiFi Cable Modem Router 7. In the Your Outgoing Mail Server field, enter the name of your Internet provider’s outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this information in the configuration window of your email program. If you leave this field blank, log and alert messages are not sent. 8. In the Send to This E-mail Address field, enter the email address to which logs and alerts are to be sent. This email address is also used for the From address.
AC3200 WiFi Cable Modem Router 4. Select ADVANCED > Advanced Setup > NAT Mode. The NAT page displays. 5. Select or clear the Turn NAT On check box. 6. Click the Apply button. Your settings are saved.
5. Share USB Devices Attached to the Modem Router 5 This chapter describes how to access and configure a USB storage drive attached to your modem router. The USB port on the modem router can be used only to connect USB storage devices like flash drives or hard drives, or a printer. Do not connect computers, USB modems, CD drives, or DVD drives to the modem router USB port.
AC3200 WiFi Cable Modem Router USB Storage Device Requirements The modem router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB storage devices that the modem router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device.
AC3200 WiFi Cable Modem Router 2. If your USB storage device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the modem router. When you connect the USB storage device to the modem router USB port, it might take up to two minutes before it is ready for sharing. By default, the USB storage device is available to all computers on your local area network (LAN).
AC3200 WiFi Cable Modem Router 6. Right-click the USB device and select Map network drive. 7. Select the drive letter to map to the new network folder. 8. Click the Finish button. The USB storage device is mapped to the drive letter that you specified. 9. To connect to the USB storage device as a different user, select the Connect using different credentials check box, click the Finish button, and do the following: a. Type the user name and password. b. Click the OK button.
AC3200 WiFi Cable Modem Router 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Storage > Advanced Settings. 5. Specify access to the USB storage device: • Network Device Name. This is the name used to access the USB device connected to the modem router. The default is readyshare.
AC3200 WiFi Cable Modem Router Use FTP Within the Network File Transfer Protocol (FTP) lets you send and receive large files faster. To set up FTP access: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays.
AC3200 WiFi Cable Modem Router 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Storage > Advanced Settings. 5. Scroll down to the Available Networks Folder section, and view or adjust the following settings: • Share Name.
AC3200 WiFi Cable Modem Router Add a Network Folder on a USB Storage Device You can add network folders on the USB storage device. To add a network folder: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays.
AC3200 WiFi Cable Modem Router Edit a Network Folder on a USB Storage Device You can edit network folders on the USB storage device. To edit a network folder: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
AC3200 WiFi Cable Modem Router The USB Settings page displays. By default the Enable any USB Device connection to the USB port radio button is selected. This setting lets you connect and access all your USB storage devices. 5. Select the No radio button. 6. Click the Approved Devices button. The approved and available USB devices display. 7. In the Available USB Devices menu, select the drive that you want to approve. 8. Click the Add button. 9. Select the Allow only approved devices check box. 10.
AC3200 WiFi Cable Modem Router The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Storage > Advanced Settings. The USB Storage (Advanced Settings) page displays. 5. Select the FTP (via Internet) check box. 6. Click the Apply button. Your settings are saved. 7. To limit access to the admin user, click the Edit button. 8. In the Read Access menu, select admin. 9.
AC3200 WiFi Cable Modem Router Access the USB Storage Device Through the Internet With FTP You must first set up FTP access through the Internet as described in the previous section. To access the USB storage device with FTP from a remote computer: 1. To download, launch an Internet browser. 2. To upload, use an FTP client such as filezilla. 3. Type ftp:// and the Internet port IP address in the address field of the browser. For example, type ftp://10.1.65.4.
AC3200 WiFi Cable Modem Router This takes the drive offline. 6. Physically disconnect the USB storage device.
6. 6 Share a USB Printer The ReadySHARE Printer utility lets you share a USB printer that is connected to a USB port on your modem router. You can share this USB printer among the Windows-based and Mac computers on your network.
AC3200 WiFi Cable Modem Router Install the Printer Driver and Cable the Printer Some USB printer manufacturers (for example, HP and Lexmark) request that you do not connect the USB cable until the installation software prompts you to do so. To install the driver and cable the printer: 1. On each computer on your network that shares the USB printer, install the driver software for the USB printer. If you cannot find the printer driver, contact the printer manufacturer. 2.
AC3200 WiFi Cable Modem Router Install the ReadySHARE Printer Utility You must install the ReadySHARE Printer utility on each computer that will share the printer. After you install it, the utility displays as NETGEAR USB Control Center on your computer. To install the utility: 1. Double-click the ReadySHARE Printer utility setup file that you downloaded. 2. Follow the wizard instructions to install NETGEAR USB Control Center.
AC3200 WiFi Cable Modem Router 3. Select a language from the menu and click the OK button. Some firewall software, such as Comodo, blocks NETGEAR USB Control Center from accessing the USB printer. If you do not see the USB printer displayed, you can disable the firewall temporarily to allow the utility to work. 4. Select the printer and click the Connect button. The printer status changes to Manually connected by Mycomputer. Now only your computer can use the printer. 5. Click the Disconnect button.
AC3200 WiFi Cable Modem Router To print and release the printer to any computer on the network: 1. To print your document, use the print feature in your application. The NETGEAR USB Control Center automatically connects your computer to the USB printer and prints the document. If another computer is already connected to the printer, your print job goes into a queue to wait to be printed. 2. If your document does not print, use the NETGEAR USB Control Center to check the status.
AC3200 WiFi Cable Modem Router Use the Scan Feature of a Multifunction USB Printer If your USB printer supports scanning, you can also use the USB printer for scanning. For example, the USB printer displayed in the Windows Printers and Faxes window is ready for print jobs. Figure 6. Windows Printer and Faxes window To use the scan feature of a multifunction USB printer: 1. Click the NETGEAR USB Control Center icon . 2. Make sure that the printer status shows as Available. 3.
AC3200 WiFi Cable Modem Router Change NETGEAR USB Control Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows. You can also change the language and specify the time-out to release the printer connection. To turn off automatic NETGEAR USB Control Center startup: 1. Click the NETGEAR USB Control Center icon . The NETGEAR USB Control Center page displays. 2. Select Tools > Configuration. 3.
AC3200 WiFi Cable Modem Router To specify the time-out: 1. Click the NETGEAR USB Control Center icon . The NETGEAR USB Control Center page displays. 2. Select Tools > Configuration. The Control Center Configuration page displays. 3. In the Timeout field, type the number of minutes. The time-out is the number of minutes that a computer holds its connection to the printer when the connection isn’t being used. 4. Click the OK button. Your settings are saved.
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AC3200 WiFi Cable Modem Router View or Change the WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the modem router to respond to a ping to its WAN (Internet) port. To view or change the WAN settings: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.
AC3200 WiFi Cable Modem Router MTU only if you are sure that it is necessary for your ISP connection. See Change the MTU Size on page 24. • Disable SIP ALG. Some VoIP applications do not work well with the SIP ALG. Selecting this check box to turn off the SIP ALG might help your VoIP devices to create or accept a call through the modem router. 6. Click the Apply button. Your settings are saved.
AC3200 WiFi Cable Modem Router The WAN Setup page displays. 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved. Change the Modem Router’s Device Name The modem router’s device name is C7800. This device name displays in a file manager when you browse your network. To change the modem router’s device name: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.
AC3200 WiFi Cable Modem Router To change the LAN TCP/IP settings: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5. In the IP Address field, type the IP address.
AC3200 WiFi Cable Modem Router These addresses must be part of the same IP address subnet as the modem router’s LAN IP address. Using the default addressing scheme, define a range between 192.168.0.2 and 192.168.0.254, although you can save part of the range for devices with fixed addresses. To specify the pool of IP addresses that the modem router assigns: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.
AC3200 WiFi Cable Modem Router • Gateway IP address (the modem router’s LAN IP address) • DNS server IP address (the modem router’s LAN IP address) Disable the DHCP Server Feature in the Modem Router By default, the modem router acts as a DHCP server. The modem router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the modem router.
AC3200 WiFi Cable Modem Router 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. 5. In the Address Reservation section, click the Add button. 6. In the IP Address field, type the IP address to assign to the computer or server.
AC3200 WiFi Cable Modem Router 7. Change the settings. 8. Click the Apply button. Your settings are saved. Delete a Reserved IP Address Entry To delete a reserved IP address entry: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
AC3200 WiFi Cable Modem Router The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP. The UPnP page displays. 5. Select the Turn UPnP On check box. By default, the Turn UPnP On check box is selected. UPnP for automatic device configuration can be enabled or disabled.
AC3200 WiFi Cable Modem Router 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > WPS Wizard. A page displays that explains WPS. 5. Click the Next button. The WPS page displays. 6. Select the radio button for the setup method that you want to use: • Push button. Click the WPS button on this page. • PIN Number. The page adjusts.
AC3200 WiFi Cable Modem Router 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Wireless. 5. In the Region menu, select your region. In some locations, you cannot change this setting. 6. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box.
AC3200 WiFi Cable Modem Router If you used WiFi to connect to the network and you changed the SSID, you are disconnected from the network. 11. Make sure that you can connect to the WiFi network with the new settings. If you cannot connect with WiFi, check the following: • Is your computer or mobile device connected to another WiFi network in your area? Some computers and mobile devices automatically connect to the first open network without WiFi security that they discover.
AC3200 WiFi Cable Modem Router Your settings are saved. Set Up a Guest Network A guest network allows visitors at your home to use the Internet without using your WiFi security key. You can add a guest network to each WiFi network: 2.4 GHz b/g/n and 5.0 GHz a/n. To set up a guest network: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password.
AC3200 WiFi Cable Modem Router • Allow guests to see each other and access my local network. If this check box is selected, anyone who connects to this SSID can access your local network, not just the Internet. 6. Give the guest network a name. The guest network name is case-sensitive and can be up to 32 characters. You then manually configure the computers and mobile devices in your network to use the guest network name in addition to the main SSID. 7. Select a security option.
AC3200 WiFi Cable Modem Router To enable or disable the WiFi radios: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings. 5.
AC3200 WiFi Cable Modem Router A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings. The Advanced Wireless Settings page displays. 5. Click the Add a new period button. 6. Use the menus, radio buttons, and check boxes to set up a period during which you want to turn off the WiFi signal. 7.
AC3200 WiFi Cable Modem Router The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings. The Wireless Settings page displays. The Gateway’s PIN field displays the PIN that you use on a registrar (for example, from the Network Explorer on a Vista Windows computer) to configure the modem router’s WiFi settings through WPS. 5.
8. Manage Your Network 8 This chapter describes the modem router settings for administering and maintaining your modem router and home network.
AC3200 WiFi Cable Modem Router Change the admin Password You can change the default password that is used to log in to the modem router with the user name admin. This password is not the one that you use for WiFi access. The modem router label shows your unique WiFi network name (SSID) and password for WiFi access. Note: Be sure to change the password for the user name admin to a secure password.
AC3200 WiFi Cable Modem Router Set Up Password Recovery We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten.This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser. To set up password recovery: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.
AC3200 WiFi Cable Modem Router A window opens requesting the answers to your security questions. 6. Enter the answers to the security questions. 7. Click the Continue button. A window opens and displays your recovered password. 8. Click the Login again button. A login window opens. 9. With your recovered password, log in to the router. View Modem Router Status To view modem router status and usage information: 1.
AC3200 WiFi Cable Modem Router 5. For information about the displayed settings, click the Show/Hide Help Center link at the bottom of the page. Display Internet Port Statistics To display Internet port statistics: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password.
AC3200 WiFi Cable Modem Router - Rx B/s. The current reception (inbound) bandwidth used on the WAN and LAN ports. - Up Time. The time elapsed since this port acquired the link. - Poll Interval. The interval at which the statistics are updated in this page. 6. To change the polling frequency, enter a time in seconds in the Poll Interval field and click the Set Interval button. 7. To stop the polling entirely, click the Stop button.
AC3200 WiFi Cable Modem Router • DHCP Server. The IP address for the Dynamic Host Configuration Protocol server that provides the TCP/IP configuration for all the computers that are connected to the modem router. • DNS Server. The IP address of the Domain Name Service server that provides translation of network names to IP addresses. • Lease Obtained. The date and time when the lease was obtained. • Lease Expires. The date and time that the lease expires. 6.
AC3200 WiFi Cable Modem Router 4. Select ADVANCED > Administration > Logs. The Logs page shows the following information: • Date and time. The date and time the log entry was recorded. • Source IP. The IP address of the initiating device for this log entry. • Target address. The name or IP address of the website or news group visited or to which access was attempted. • Action. The action that occurred, such as whether Internet access was blocked or allowed. 5.
AC3200 WiFi Cable Modem Router The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Event Log. The Event Log page shows the following information: • Time. The time the event was recorded. • Priority. The severity for this event. • Description. A description of this event. 5. To refresh the page, click the Refresh button. To clear the log entries, click the Clear Log button.
AC3200 WiFi Cable Modem Router In the Utility menu, Ping is selected by default. 5. Select the Ping Test Parameters IPv4 or IPv6 radio button. 6. Specify the following parameters for the ping utility: • Target. The IP address of the ping target computer. • Ping Size. The size (in bytes) of the ping packet. • No. of Pings. The number of times to ping the target computer. The maximum number of pings is 128. • Ping Interval. The time between pings. 7. Click the Start Test button.
AC3200 WiFi Cable Modem Router 5. In the Utility menu, select Traceroute. 6. Specify the following parameters for the traceroute utility: • Target. The IP address or host name of the computer you are tracing. • Max Hops. The maximum number of hops to allow when tracing the route. • Data Size. The input the size (in bytes) of the packet. • Base Port. The port number to send the packet to. • Resolve Host. Select On to resolve the host name to the IP address. 7. Click the Start Test button.
AC3200 WiFi Cable Modem Router 4. Select ADVANCED > Advanced Setup > Traffic Meter. 5. Select the Enable Traffic Meter check box. 6. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature: • Select the Traffic volume control by radio button and then select one of the following options: • - No Limit. No restriction is applied when the traffic limit is reached. - Download only. The restriction is applied to incoming traffic only.
AC3200 WiFi Cable Modem Router 12. To display more information about the data traffic on your modem router and to change the poll interval, click the Traffic Status button. View Devices Currently on the Network You can view all computers or devices that are currently connected to your network. To view devices on the network: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens.
AC3200 WiFi Cable Modem Router Back Up Settings To back up the modem router’s configuration settings: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC3200 WiFi Cable Modem Router The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays. 5. Click the Browse button to find and select the .cfg file. 6. Click the Restore button. The file is uploaded to the modem router and the modem router reboots. WARNING: Do not interrupt the reboot process. Erase the Current Configuration Settings You can erase the current configuration and restore the factory default settings.
AC3200 WiFi Cable Modem Router To view or change your WiFi channel: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Wireless Channel.
AC3200 WiFi Cable Modem Router To make it easier to connect, you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network. To use this account, you must set up the modem router to use Dynamic DNS. Then the modem router notifies the Dynamic DNS service provider whenever its IP address changes. When you access your Dynamic DNS account, the service finds the current IP address of your home network and automatically connects you.
AC3200 WiFi Cable Modem Router 11. To verify that your Dynamic DNS service is enabled in the modem router, click the Show Status button. A message displays the Dynamic DNS status. Change the Dynamic DNS Settings To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin.
AC3200 WiFi Cable Modem Router 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Remote Management. 5. Select the Turn Remote Management On check box. 6. In the Allow Remote Access By section, specify the external IP addresses to be allowed to access the modem router’s remote management.
AC3200 WiFi Cable Modem Router To use remote access: 1. Launch an Internet browser on a computer that is not on your home network. 2. Type your modem router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number. For example, if your external address is 134.177.0.123 and you use port number 8080, enter http://134.177.0.123:8080 in your browser.
9. Specify Internet Port Settings 9 You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
AC3200 WiFi Cable Modem Router Set Up Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The modem router can forward incoming traffic with specific protocols to computers on your local network.
AC3200 WiFi Cable Modem Router 9. In the Server IP Address field, enter the IP address of the computer that will provide the service. 10. Click the Add button. The service displays in the menu. Add a Custom Port Forwarding Service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups. 2.
AC3200 WiFi Cable Modem Router If the application uses a single port, enter the same port number in the External Ending Port field. If the application uses a range of ports, enter the ending port number of the range in the External Ending Port field. 11. Specify the internal ports by one of these methods: • Leave the Use the same port range for Internal port check box selected. • Type the port numbers in the Internal Starting Port and Internal Ending Port fields. 12.
AC3200 WiFi Cable Modem Router Delete a Port Forwarding Entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC3200 WiFi Cable Modem Router 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: • Destination address. The IP address of www.example.com, which is the address of your modem router. • Destination port number. 80, which is the standard port number for a web server process. 2. Your modem router receives the message and finds your port forwarding rule for incoming port 80 traffic. 3.
AC3200 WiFi Cable Modem Router 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering. The Port Forwarding/Port Triggering page displays. 5. Select the Port Triggering radio button. The page adjusts. 6. Click the Add Service button. 7.
AC3200 WiFi Cable Modem Router Application Example: Port Triggering for Internet Relay Chat Some application servers, such as FTP and IRC servers, send replies to multiple port numbers. Using port triggering, you can tell the modem router to open more incoming ports when a particular outgoing port starts a session. An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at destination port 6667.
10. 10 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your modem router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information.
AC3200 WiFi Cable Modem Router Troubleshoot With the LEDs You can use the LEDs on the front panel of the modem router for troubleshooting. Power LED Is Off • Make sure that the power adapter is securely connected to your modem router and securely connected to a working power outlet. • Check that you are using the power adapter that NETGEAR supplied for this product. • If the problem persists, contact technical support for help at netgear.com/support.
AC3200 WiFi Cable Modem Router Cannot Log In to the Modem Router If you are unable to log in to the modem router from a computer or mobile device on your local network, check the following: 1. Make sure that you are connected to the modem router’s wired or WiFi network. • For a wired Ethernet connection, make sure that the Ethernet connection is secure and the modem router is powered on (its Power LED is lit). • For a WiFi connection, make sure that you selected the correct network.
AC3200 WiFi Cable Modem Router Changes Not Saved If the modem router does not save the changes you that make in the modem router interface, check the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your settings are lost. • Click the Refresh or Reload button in the web browser. The changes might be saved, but the old settings might be in the web browser’s cache.
AC3200 WiFi Cable Modem Router Is your modem router too far from your computer, or too close? Place your computer near the modem router, but at least 6 feet (1.8 meters) away, and see if the signal strength improves. Check for sources of WiFi interference that might block the signal. See Position Your Modem Router on page 11. Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device.
AC3200 WiFi Cable Modem Router Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your modem router and your computer are correct and that the addresses are on the same subnet. Test the Path From Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your computer to a remote device. 1. From the Windows toolbar, click the Start button and select Run. 2.
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AC3200 WiFi Cable Modem Router Factory Settings You can return the modem router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the modem router for at least seven seconds. The modem router resets, and returns to the factory configuration settings shown in the following table. Table 4. Factory default settings Feature Modem router login Local network (LAN) Cable modem firewall WiFi Default behavior User login URL www.
AC3200 WiFi Cable Modem Router Technical Specifications Table 5. Modem router specifications Feature Description Data and routing protocols TCP/IP, DHCP, Dynamic DNS, UPnP, and SMB Power adapter (North America) 120V, 60 Hz, input 12V/3.5A DC output Dimensions 315 x 263 x 190 mm (12.4 x 10.4 x 7.5 in.) Weight 1.3 Kg (3.
