User Manual
Table Of Contents
- Contents
- 1. Hardware Setup
- 2. Connect to the Network and Access the Cable Modem Router
- 3. Specify Your Internet Settings
- 4. Control Access to the Internet
- Allow or block access to your network
- Use keywords to block Internet sites
- Delete keywords that are used to block Internet sites
- Avoid blocking on a trusted computer
- Block services from the Internet
- Manage network access control lists
- Schedule when to block Internet sites and services
- Set up security event email notifications
- 5. Optimize Performance
- 6. Specify Network Settings
- View or change WAN settings
- Manage Dynamic DNS
- Set up a default DMZ server
- Change the router’s device name
- Change the LAN TCP/IP settings
- Use the router as a DHCP server
- Disable the DHCP server feature in the router
- Manage reserved LAN IP addresses
- Manage custom static routes
- Specify basic WiFi settings
- Change the WiFi password or security level
- Set up a guest WiFi network
- Set up router mode
- Generate a new backhaul password
- 7. Manage Your Network
- Update the router and satellite firmware
- Change the admin password
- Enable admin password reset
- Reset the admin password
- View router status and usage information
- Display Internet port statistics
- Check the Internet connection status
- View satellite status
- View and manage logs of router activity
- View devices connected to the network or edit device information
- View satellites connected to the network or edit satellite information
- Monitor Internet traffic
- Manage the router configuration file
- Remotely access your router using the Orbi app
- 8. Customize Internet Traffic Rules for Ports
- 9. Use VPN to Access Your Network
- 10. Troubleshooting
- 11. Supplemental Information
Troubleshoot the Cable Internet Connection
When your cable modem router cannot access the Internet and your Internet LED is on,
register the cable MAC address or device MAC address of your cable modem router
with your cable Internet provider.
Additionally, make sure that the cable modem router is specified as the TCP/IP gateway
for your computer. If your computer obtains its information from the cable modem
router by DHCP, reboot the computer and verify the gateway address.
Cannot Log In to the Cable Modem Router
If you are unable to log in to the cable modem router from a computer or mobile device
on your local network, check the following:
1. Make sure that you are connected to the cable modem router’s wired or WiFi network.
•
For a wired Ethernet connection, make sure that the Ethernet connection is secure
and the cable modem router is powered on (its Power LED is lit).
•
For a WiFi connection, make sure that you selected the correct network. If you
cannot find the WiFi network, make sure that the cable modem router is powered
on (its Power LED is lit). If the cable modem router is powered on, it is possible
that someone turned off the SSID broadcast or turned off the WiFi radios.
2.
If you are connected to the cable modem router network, but the web browser does
not display the login window, check the following:
•
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet
is loaded.
•
Try quitting the browser and launching it again.
3.
If the browser displays the login window, but you cannot access the cable modem
router, make sure that you are using the correct login information.
If you changed the admin password and you forgot what it is and you configured
password reset, see Reset the admin password on page 70 .
User Manual104Troubleshooting
Orbi WiFi System