Voice Cable Modem User Manual Model CM1150V July 2018 202-11879-01 350 E.
Voice Cable Modem Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Contact your Internet service provider for technical support. Trademarks ©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
Contents Chapter 1 Hardware Setup Unpack Your Cable Modem....................................................................................5 Front Panel and LEDs............................................................................................6 Rear Panel.............................................................................................................8 Label......................................................................................................................
Hardware Setup 1 This chapter covers the following topics: • • • • • • Unpack Your Cable Modem Front Panel and LEDs Rear Panel Label System Requirements Install and Activate Your Cable Modem For more information about the topics covered in this manual, visit the support website at support.netgear.com. Note An uninterruptible power supply (UPS) can be purchased separately for continued service during power outages. For a list of supported UPS models, visit netgear.com/support/product/CM1150V.
Voice Cable Modem Unpack Your Cable Modem Your package contains the following items. Figure 1. Package contents 1. High Speed Cable Modem (Model CM1150V) 2. Phone cable 3. Ethernet cable 4.
Voice Cable Modem Front Panel and LEDs The cable modem provides status LEDs on the front. Figure 2. Front panel You can use the LEDs to verify status and connections. The following table lists and describes each LED on the cable modem. Table 1. LED descriptions LED Icon Description Power • Solid green. Power is supplied to the cable modem. • Off. No power is supplied to the cable modem. • Solid red. The cable modem is too warm and might overheat.
Voice Cable Modem Table 1. LED descriptions (Continued) Downstream • Solid amber. One downstream channel is locked. • Solid green. Two or more downstream channels are locked. • Blinking green. The cable modem is scanning for a downstream channel or the cable modem is in partial service mode. • Off. No downstream channel is locked. • Solid amber. One upstream channel is locked. • Solid green. Two or more upstream channels are locked. • Blinking amber.
Voice Cable Modem Table 1. LED descriptions (Continued) Ethernet • Green. A powered-on device is connected to the Ethernet port at 1000 Mbps. • Amber. A powered-on device is connected to the Ethernet port at 10 Mbps or 100 Mbps. • Off. No device is connected to the Ethernet port. • Blinking green or amber. The Ethernet port is processing traffic. • Solid green. The Tel 1 or 2 port is online. • Blinking green. The Tel 1 or 2 port is processing a call or the phone is off-hook. • Off.
Voice Cable Modem Viewed from top to bottom, the back panel contains the following components: • Reset button. Pressing the Reset button resets your cable modem. If the Reset button is pressed for at least seven seconds, the Power LED blinks green and your cable modem returns to its factory settings. • Ethernet ports 1-4. For installation and activation, connect a computer to Ethernet port 1.
Voice Cable Modem • • - Windows Vista - Windows XP - Windows 2000 - Mac OS - Other operating systems running a TCP/IP network Compatible web browser: - Microsoft Internet Explorer 5.0 or later - Firefox 2.0 or later - Safari 1.4 or later - Google Chrome 11.0 or later Xfinity cable broadband Internet service Note An uninterruptible power supply (UPS) can be purchased separately for continued service during power outages. For a list of supported UPS models, visit netgear.
Voice Cable Modem To set up your cable modem: 1. Collect your Xfinity account information. Collect your Xfinity account information, such as your account mobile phone number, user name, password, and account number. 2. Turn off and disconnect existing modems and routers. If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new cable modem into the same outlet. 3. Connect a coaxial cable.
Voice Cable Modem Note To make calls, you need a voice service subscription with Xfinity.
Voice Cable Modem Note To install your cable modem, use Ethernet port 1. Your cable modem comes with plugs that cover Ethernet ports 2, 3 and 4. These ports can be used to connect a router that supports Ethernet port aggregation. Your cable modem might not support Ethernet port aggregation the first time that you set it up. Check netgear.com/support to find out if your cable modem supports Ethernet port aggregation yet. Figure 6.
Monitor Voice Telephone Lines This chapter includes the following sections: • • • View Voice Status View the MTA Call List View the EMTA Event Log 14 2
Voice Cable Modem View Voice Status The cable modem functions as a multimedia terminal adaptor (MTA), allowing the cable modem to provide voice services. You can view some basic MTA voice information. To view the MTA voice status: 1. Launch a web browser from a computer that is connected to your cable modem. 2. Enter http://192.168.100.1. A login window opens. 3. Enter the admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
Voice Cable Modem The MTA Call List page displays. 5. To see the most recent entries, click the Refresh button. View the EMTA Event Log You can view the embedded multimedia terminal adapter (EMTA) event log for your cable modem. To view the EMTA event log: 1. Launch a web browser from a computer that is connected to your cable modem. 2. Enter http://192.168.100.1. A login window opens. 3. Enter the admin user name and password. The user name is admin. The default password is password.
Manage Your Network 3 After you set up the cable modem, you do not need to log in to the cable modem for normal operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem.
Voice Cable Modem Log In to the Cable Modem To log in to the cable modem: 1. Connect a computer to your cable modem. You can connect a computer to your cable modem using the following methods: • Connect a computer to your cable modem using an Ethernet connection. • Connect a WiFi router to your cable modem using an Ethernet connection, and connect a computer to your router using a WiFi or Ethernet connection. 2. Launch a web browser. 3. Enter http://192.168.100.1. A login window opens. 4.
Voice Cable Modem The Startup Procedure section displays the initialization progress. The page also displays the status of all downstream and upstream channels. (You must scroll down to view all the channels.) The number of downstream and upstream channels that are locked depends on the number of channels that your Internet provider uses. View Cable Modem Status To view cable modem status and usage information: 1. Launch a web browser from a computer that is connected to your cable modem. 2.
Voice Cable Modem 5. To refresh the page, click the Refresh button. 6. To clear the log entries, click the Clear Log button. Specify the Cable Connection Starting Frequency The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet provider. To change the starting frequency: 1. Launch a web browser from a computer that is connected to your cable modem. 2. Enter http://192.168.
Voice Cable Modem 4. Select ADVANCED > Administration > Set Password. The Set Password page displays. 5. Type the old password, and type the new password twice. 6. Click the Apply button. Your settings are saved. Reboot the Cable Modem Rebooting the cable modem disconnects all network connections to the cable modem’s local area network (LAN). After the cable modem is finished booting and reestablishes a connection with the Internet, the devices on your network reconnect to the cable modem’s LAN.
Voice Cable Modem Use the Reset Button on the Back Panel CAUTION: This process erases all settings that you configured in the cable modem. To reset the cable modem to factory default settings using the Reset button: 1. On the back of the cable modem, locate the Reset button. 2. Using a straightened paper clip, press and hold the Reset button until the cable modem reboots itself. The configuration is reset to factory default settings. This process takes about one minute.
Troubleshooting 4 This chapter provides information about troubleshooting your cable modem.
Voice Cable Modem Use the LEDs to Troubleshoot The following table provides help when you are using your cable modem's LEDs for troubleshooting. Table 2. Troubleshooting your cable modem's LEDs LED Behavior Action All LEDs are off when the cable modem is plugged in. • Make sure that the power cord is securely connected to your cable modem and that the power supply adapter is securely connected to a functioning power outlet. • Make sure that you are using the 12 VDC, 2.
Voice Cable Modem Table 2. Troubleshooting your cable modem's LEDs (Continued) LED Behavior Action The Online LED is off and the cable modem is connected to the cable wall jack. • The Power LED lights red. Make sure that the coaxial cable connections are secure at the cable modem and at the wall jack. • Make sure that your Internet service provider provisioned your cable Internet service. Your ISP can verify that the signal quality is good enough for cable modem service.
Voice Cable Modem Troubleshoot the Cable Internet Connection If your cable modem cannot access the Internet but the Internet LED lights green, make sure that the cable MAC address or device MAC address of your cable modem is registered with Xfinity. Troubleshoot Voice Connectivity The following table includes tips for troubleshooting voice connectivity. Table 3.
Supplemental Information This appendix covers the following topics: • • Factory Settings Technical Specifications 27 5
Voice Cable Modem Factory Settings The following table shows the factory default settings for the cable modem. Table 4. Factory default settings Feature Router login Internet connection Default Setting User login URL http://192.168.100.1.
Voice Cable Modem Table 5. Technical specifications (Continued) Channels • 32 bonded downstream + 2 OFDM • 8 bonded upstream + 2 OFDMA Certifications CableLabs certified for U.S.
