Quick Reference Guide

Reference Manual for the Model DG814 DSL Modem Internet Gateway
7-2 Troubleshooting
• Check that you are using the 18 V AC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
Test LED Never Blinks or LED Stays On
When the router is turned on, the Test LED turns on for about 10 seconds and then turns off. If the
Test LED does not turn on, or if it stays on, there is a fault within the router.
If you experience problems with the Test LED:
• Cycle the power to see if the router recovers and the LED blinks for the correct amount of
time.
If all LEDs including the Test LED are still on one minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in “Using the Default Reset button“ on page 6-8.
If the error persists, you might have a hardware problem and should contact technical support.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a PC on your local
network, check the following:
• Check the Ethernet connection between your PC and the router as described in the previous
section.
• Make sure your PC’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your PC’s address should be in the range of 192.168.0.2 to
192.168.0.254. Refer to “Verifying TCP/IP Properties (Windows)“ on page 3-5 or “Verifying
TCP/IP Properties (Macintosh)“ on page 3-8 to find your PC’s IP address. Follow the
instructions in Chapter 3 to configure your PC.
Note: If your PC’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the
computer cannot reach a DHCP server. These auto-generated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the PC to the router
and reboot your PC.