Wireless-N ADSL2+ Modem Router DGN2000 Setup Manual NETGEAR, Inc. 4500 Great America Parkway Santa Clara, CA 95054 USA April 2008 208-10255-01 v1.
©2008 by NETGEAR, Inc. All rights reserved. Trademarks NETGEAR and the NETGEAR logo are trademarks of NETGEAR, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.
Contents Wireless-N ADSL2+ Modem Router DGN2000 Setup Manual Getting to Know Your Wireless Router ................................................................................. 1 Unpacking Your New Router ............................................................................................. 1 Hardware Features ............................................................................................................ 2 Router Front Panel ...........................................................
Troubleshooting .................................................................................................................... 29 Basic Functioning ............................................................................................................ 29 Power LED Not On .................................................................................................... 30 Power LED is Red .....................................................................................................
Getting to Know Your Wireless Router Congratulations on your purchase of a NETGEAR® high-speed wireless router, the DGN2000 Wireless-N ADSL2+ Modem Router. Before you begin installing your router, check the package contents (see “Unpacking Your New Router” on page 1). Become familiar with the front and back panels of your router—especially the LEDs—and the important information on the router label (see “Hardware Features” on page 2).
Hardware Features Before you install and connect your router, take a moment to become familiar with the front and back panels of the router—especially the LEDs on the front panel. Router Front Panel The wireless-N modem router front panel shown below contains status LEDs. Figure 1 You can use the LEDs to verify various conditions.Table 1 describes each LED. Table 1. LED Descriptions Label LED Activity Description Power Solid Green Power is supplied to the router.
Table 1. LED Descriptions (continued) Label LED Activity Description LAN Port 1 Solid Green The Local port has detected a link with a 100 Mbps device. Blinking Green Data is being transmitted or received at 100 Mbps. Solid Amber The Local port has detected a link with a 10 Mbps device. Blinking Amber Data is being transmitted or received at 10 Mbps. Off No link is detected on this port.
Router Back Panel The back panel of the wireless-N modem router contains port connections. 1 2 3 4 Figure 2 Viewed from left to right, the rear panel contains the following elements: 1. RJ-11 ADSL port for connecting the wireless-N modem router to an ADSL line 2. Four Local Ethernet RJ-45 LAN ports for connecting the wireless-N modem router to the local computers 3. Power On/Off button 4.
Router Side Panel The side panel of the router has a Wireless On/Off button and a WPS button. Wireless On/Off WPS Figure 3 The side panel contains the following elements and provides the following function: • Wireless On/Off Button. By default, the wireless modem router is set up to work as a wireless access point. Pressing this button turns the wireless access point feature off and on. You can also do this through the Wireless Settings screen. For more information, see the on-line Reference Manual.
Router Label The label on the bottom of the wireless-N modem router shows the router’s MAC address, serial number, security PIN, and factory default login information. Figure 4 Positioning Your Wireless Router The wireless-N modem router lets you access your network from virtually anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router.
• Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete can also affect your wireless signal. Failure to follow these guidelines can result in significant performance degradation or an inability to wirelessly connect to the Internet.
If you choose to use the manual setup option, for best results, install and set up your router in this order: 1. Install and connect your wireless router to your network (see “Connecting Your WirelessN Modem Router” on page 13). 2. Set up your wireless router for Internet access (see “Setting Up Your Router for Internet Access” on page 17). 3. Configure your wireless network and select wireless security settings to protect your wireless network (see “Configuring Your Wireless Network” on page 21).
Installing Your Router Using the Smart Wizard To use the Smart Wizard, you must be using a PC with Windows Vista, or Windows 2000, or Windows XP with Service Pack 2. The Smart Wizard setup procedure should take about 15 minutes to complete. Before using the Smart Wizard to set up your wireless-N modem router, ensure that: • You have an ADSL Internet service connection through an Internet Service Provider (ISP). • You have the configuration information provided by your ISP.
you can always access the router’s user interface later to select a security option (see “Accessing Your Router After Installation” on page 10). To ensure optimum performance of your high-speed wireless router, the wireless adapter card for each computer in your network should support the same technology as your router (see the online Reference Manual for more information).
Installing Your Router Manually (Advanced, Mac, and Linux Users) Before installing and connecting your router manually, review the list below and make sure that you have all of the necessary information. • Internet ADSL service connection through an Internet Service Provider (ISP). • The configuration information your ISP gave you.
Understanding ADSL Microfilters ADSL technology uses the same wires as your telephone service. However, ADSL adds signals to the telephone lines which create noise in the telephone service. You must use ADSL microfilters to filter out these signals before they reach your telephone. If you purchased the wireless-N modem router in a country where a microfilter is not included, you must acquire one.
Connecting Your Wireless-N Modem Router Before you install your wireless-N modem router, make sure that the Internet Protocol (TCP/IP) Property settings on your computer are set to “automatically obtain an IP address” using DHCP and “Obtain DNS server address automatically.” You can check these settings by looking at the TCP/IP Properties of your Internal Network Connections, which are accessible through the Control Panel of your computer.
• Two-Line Filter Example. Insert the two-line filter into the phone outlet and connect the phone to the phone line connector (A), as shown in Figure 8. A Figure 8 To use a one-line filter with a separate splitter, insert the splitter into the phone outlet, connect the one-line filter to the splitter, and connect the phone to the filter. 2. Connect the wireless-N modem router to the ADSL filter.
. C B Figure 9 Improperly connecting a filter to your wireless-N modem router will block your ADSL connection. 3. Connect the Ethernet cable (D) from a wireless-N modem router LAN port to the Ethernet adapter in your computer, as shown in Figure 10. 4. Connect the power adapter to the wireless-N modem router and plug it in to a power outlet.
D Figure 10 5. Connect any additional wired PCs to your router by inserting an Ethernet cable from a PC into one of the three remaining LAN ports. Verifying Your Connection Verify that your router is connected correctly by checking the wireless-N modem router status lights. • The power light is lit after turning on the wireless-N modem router. • The DSL light is lit, indicating an ADSL connection. • The wireless light is lit after turning on the wireless-N modem router.
Setting Up Your Router for Internet Access When configuring your wireless router manually, you must log in to your wireless-N modem router to set it up initially and to make any changes to your wireless router’s settings later. The factory default state is reset when you press the Wireless On/Off and WPS buttons on the side panel of router simultaneously. See “Restoring the Default Configuration and Password” on page 36 for more information. To access the router: 1. Type http://192.168.0.
2. When prompted, enter admin for the router User Name and password for the router Password, both in lowercase letters. (For security reasons, the router has its own user name and password.) The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. The Main menu will display. 3. From the menu options in the left navigation pane, click Setup Wizard. The Setup Wizard screen will display. Figure 13 4.
If you do not connect successfully: • Review your settings and make sure that you have selected the correct options and typed everything correctly. • Contact your ISP to verify that you have the correct configuration information. • Read “Troubleshooting” on page 29. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support.
20 Installing Your Router Manually (Advanced, Mac, and Linux Users)
Configuring Your Wireless Network After installing your router, you must log into the router to complete your wireless setup. The wireless network settings of the router must match the wireless network settings of any wireless devices that connect wirelessly to the router (such as wireless adapter cards and wireless computers). For a wireless connection, the router and each wireless computer must use the same SSID, also called the wireless network name, and the same wireless security.
Setting Your SSID and Wireless Security Manually To specify the wireless settings, you must know the following: • SSID. The default SSID for the router is NETGEAR. • The wireless mode (802.11g/b, or 802.11n) that each wireless adapter supports. • Wireless security option. NETGEAR strongly recommends that you use wireless security. To successfully implement wireless security, check each wireless adapter to determine which wireless security option it supports. To set up basic wireless connectivity: 1.
2. Check that the wireless adapter on each computer can support the mode and security option that you selected. (If you have a question, see the online Reference Manual or review the settings you selected in “Specifying Wireless Settings” on page 21). 3. Check that the security settings on each wireless device match the security settings of the router. For example, if you selected a security option requiring a passphrase, then the same passphrase must be used for each wireless computer. 4.
the WPS-capable client. (For more information on setting up a mixed network, see the on-line Reference Manual. A link to the Reference Manual is on the Resource CD.). If you choose to use WPS, the only security methods supported are WPA-PSK and WPA2-PSK. WEP security is not supported by WPS. These instructions assume that you are configuring WPS on the router for the first time and connecting a WPS-capable device. To set up basic wireless connectivity: 1.
– Select the Push Button radio box and either press the WPS push button on the side panel of the router or click the soft WPS Push Button on the screen (as shown below). – The router will attempt to communicate with the client; you have 2 minutes to enable WPS from the client device using the client’s WPS networking utility. : Figure 15 • Entering a PIN. If you want to use the PIN method, select the PIN radio box. A screen similar to the one shown below displays.
• If a connection is established, the router WPS screen displays a message confirming that the wireless client was successfully added to the wireless network. (The router has generated an SSID, implemented WPA/WPA2 wireless security (including a PSK security password) on the router and has sent this configuration to the wireless client.) 4. Note the new SSID and WPA/WPA2 password for the wireless network.
5. Leave the Wireless mode at the default setting of 130 Mbps. This mode is backward compatible with 802.11b and 802.11g wireless adapters. 6. Click Apply to save your changes. If you are configuring the Product Family from a wireless computer and you change the Product Family’s SSID, channel, or security settings, you will lose your wireless connection when you click Apply. You must then change the wireless settings of your computer to match the Product Family’s new settings. 7.
28 Configuring Your Wireless Network
Troubleshooting This chapter gives information about troubleshooting your wireless-N modem router. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the router on? Go to “Basic Functioning” on page 29. • Have I connected the router correctly? Go to “Troubleshooting the Web Configuration Interface” on page 31. • I cannot access the router’s configuration with my browser.
If a port’s LED is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the LED will be amber. If any of these conditions does not occur, refer to the appropriate following section.
• Make sure that power is turned on to the connected hub or workstation. • Be sure you are using the correct cable: when connecting the ADSL port, use the cable that was supplied with the wireless-N modem router. If the Internet LED is still off, this may mean that there is no ADSL service or the cable connected to the ADSL port is bad.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration. Troubleshooting the ISP Connection If your router is unable to access the Internet, you should check the ADSL connection, then the Internet TCP/IP connection. ADSL link If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider.
If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one of the following: • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless-N Modem Router uses pins 2 and 3.
Troubleshooting PPPoE or PPPoA The PPPoE or PPPoA connection can be debugged as follows: 1. Access the main menu of the router at http://192.168.0.1. 2. Under Maintenance, select Router Status. 3. Click Connection Status. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking Connect. The wireless-N modem router will continue to attempt to connect indefinitely.
Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easy by using the ping utility in your computer. Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
– Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet. Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type: PING -n 10 where is the IP address of a remote device such as your ISP’s DNS server. If the path is functioning correctly, replies as in the previous section are displayed.
Using the Wireless On/Off and WPS Buttons to Reset the Router To restore the factory default configuration settings without knowing the administration password or IP address, you must press the Wireless On/Off and WPS buttons on the side panel of the router simultaneously. 1. Press and hold the Wireless On/Off and WPS buttons until the Power LED blinks red (about 6 seconds). 2. Release the Wireless On/Off and WPS buttons and wait for the router to reboot.
38 Troubleshooting
Technical Specifications This appendix provides technical specifications for the wireless-N modem router. General Specifications Network Protocol and Standards Compatibility Data and Routing Protocols: TCP/IP, RIP-1, RIP-2, DHCP, PPPoE or PPPoA, RFC 1483 Bridged or Routed Ethernet, and RFC 1577 Classical IP over ATM Power Adapter North America: 120V, 60 Hz, input UK, Australia: 240V, 50 Hz, input Europe: 230V, 50 Hz, input All regions (output): 12 V AC @ 1.0A output Physical Dimensions: 7.
Interface Specifications LAN: 10BASE-T or 100BASE-Tx, RJ-45 WAN: ADSL, Dual RJ-11, pins 2 and 3 T1.413, G.DMT, G.Lite Default Configuration You can use the Wireless On/Off and WPS buttons that are located on the side of your router to reset all settings to their factory defaults. This is called a hard reset. To perform a hard reset, push and hold the Wireless On/Off and WPS buttons simultaneously for 6 seconds.
Feature Default Behavior Time Zone Adjusted for Daylight Saving Time Disabled SNMP Disabled Firewall Inbound (communications coming in from Disabled (except traffic on port 80, the http port) the Internet) Outbound (communications going out to the Internet) Enabled (all) Source MAC filtering Disabled Wireless Wireless Communication Enabled SSID Name NETGEAR Security Disabled Broadcast SSID Enabled Transmission Speed Autoa Country/Region United States (in North America; otherwise, varies
42 Technical Specifications
Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product. Document Link ITCP/IP Networking Basics http://documentation.netgear.com/reference/enu/tcpip/index.htm Wireless Networking Basics http://documentation.netgear.com/reference/enu/wireless/index.htm Preparing Your Network http://documentation.netgear.com/reference/enu/wsdhcp/index.
44 Related Documents
Registration and Certifications Product Registration, Support, and Documentation Register your product at http://www.NETGEAR.com/register. You must register before you can use our telephone support service. Product updates and Web support are always available by going to: http://kbserver.netgear.com/. Setup documentation is available on the CD, on the support website, and on the documentation website.
46
