DM602.book Page i Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem NETGEAR, Inc.
DM602.book Page ii Monday, August 12, 2002 6:09 PM © 2002 by NETGEAR, Inc. All rights reserved. Trademarks NETGEAR is a trademark of Netgear, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.
DM602.book Page iii Monday, August 12, 2002 6:09 PM Bestätigung des Herstellers/Importeurs Es wird hiermit bestätigt, daß das Model DM602 ADSL Modem gemäß der im BMPT-AmtsblVfg 243/1991 und Vfg 46/ 1992 aufgeführten Bestimmungen entstört ist. Das vorschriftsmäßige Betreiben einiger Geräte (z.B. Testsender) kann jedoch gewissen Beschränkungen unterliegen. Lesen Sie dazu bitte die Anmerkungen in der Betriebsanleitung.
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DM602.book Page v Monday, August 12, 2002 6:09 PM Contents About This Guide Technical Support .......................................................................................................... 1-ix Related Publications ...................................................................................................... 1-ix Typographical Conventions ............................................................................................ 1-x Special Message Formats ............................
DM602.book Page vi Monday, August 12, 2002 6:09 PM Connecting to Your Computer ........................................................................................2-8 Ethernet ....................................................................................................................2-8 USB ..........................................................................................................................2-8 Ready to Configure Your Modem ...................................................
DM602.book Page vii Monday, August 12, 2002 6:09 PM LAN IP Setup ..................................................................................................................5-7 Changing the Modem Access Password ........................................................................5-8 Firmware Upgrade ..........................................................................................................5-8 DMZ ......................................................................................
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DM602.book Page ix Monday, August 12, 2002 6:09 PM About This Guide Congratulations on your purchase of the NETGEAR™ Model DM602 ADSL Modem. The Model DM602 modem provides a secure connection for a computer to the Internet through an internal ADSL modem. Technical Support For help with any technical issues, contact Customer Support, or visit us on the Web at www.NETGEAR.com.
DM602.book Page x Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Typographical Conventions This guide uses the following typographical conventions: italics Book titles and UNIX file, command, and directory names. courier font Screen text, user-typed command-line entries. Initial Caps Menu titles and window and button names. [Enter] Named keys in text are shown enclosed in square brackets. The notation [Enter] is used for the Enter key and the Return key.
DM602.book Page 1 Monday, August 12, 2002 6:09 PM Chapter 1 Introduction This chapter describes the features of the NETGEAR Model DM602 ADSL Modem. About the Modem The Model DM602 ADSL Modem connects your computer to the Internet using a built-in ADSL modem. The Model DM602 modem provides you with high-speed ADSL Internet access. There is no need to run software on the computer to connect, and you can choose how long you want the connection to remain available after there is no activity on your computer.
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem • Protocol Support – Dynamic Host Configuration Protocol (DHCP) server for dynamically assigning network configuration information to one computer.
DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Router Device Mode In Router Device Mode, the DM602 supports configuration of the Transmission Control Protocol/ Internet Protocol (TCP/IP) parameters and login functions on the modem.
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DM602.book Page 1 Monday, August 12, 2002 6:09 PM Chapter 2 Setting Up the Hardware This chapter describes the Model DM602 ADSL Modem hardware and provides instructions for installing it.
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DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem The Modem’s Front Panel The front panel of the Model DM602 modem (Figure 2-1) contains status LEDs. ADSL Modem DM602 Figure 2-1. DM602 Front Panel You can use some of the LEDs to verify connections. Table 2-1 lists and describes each LED on the front panel of the Model DM602 modem. Table 2-1. LED Descriptions Label Activity Description Power On Off Power is supplied to the modem.
DM602.book Page 4 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem The Modem’s Rear Panel The rear panel of the Model DM602 modem (Figure 2-2) contains port connections and a power switch. Figure 2-2.
DM602.book Page 5 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Access Requirement The Model DM602 ADSL Modem contains a built-in ADSL modem, which connects directly to an ADSL service provider. Connecting the Modem Before using your modem, you need to do the following: • • • Connect your Ethernet or USB cable from the computer to the modem (see page 2-8). Connect the line from your ADSL service provider to the ADSL port of the modem (see page 2-5).
DM602.book Page 6 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem ADSL Through a Modular RJ-11 Wall Jack. Note: The wall jack attached to the ADSL port of the modem must provide the ADSL signal on the inner pair of wires (pins 2 and 3 of the 4-pin jack). If this is not the case, a swapper (not included) is necessary to move the connection to the inner pair. To install the Model DM602 modem directly to the wall jack without installing a telephone: 1.
DM602.book Page 7 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Connecting the Power Adapter To connect the power adapter to the modem: 1. Plug the connector of the power adapter into outlet on the rear panel of the modem. 2. Plug the other end of the adapter into an AC power outlet. 3. Verify that the PWR LED on the modem is lit. Verifying Power After applying power to the modem, complete the following steps to verify that power is correctly applied: 1.
DM602.book Page 8 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Connecting to Your Computer Your computer will attach to either the Ethernet or USB 1.1 modem ports shown in Figure 2-2. Ethernet To connect your computer to the modem via Ethernet: 1. Locate the Category 5 Ethernet cable which came with your modem. 2. Connect your computer to the modem using the Ethernet cable which came with you modem.
DM602.book Page 9 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem c. Browse to the CD and install the USB driver by clicking through the Windows wizard prompts. Warning: Once you finish installing the USB driver, you MUST complete the process by installing the Ethernet driver. 2. Install the Ethernet driver a. Another Windows wizard will start and prompt for you to install the Ethernet driver. b.
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DM602.book Page 1 Monday, August 12, 2002 6:09 PM Chapter 3 Preparing Your Computer This chapter describes how to prepare your computer to connect to the Internet through the Model DM602 ADSL Modem and how to verify the readiness of a DSL modem account from an Internet service provider (ISP).
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem In most cases, you should install TCP/IP so that the computer obtains its specific network configuration information automatically from a DHCP server during bootup. The Model DM602 modem is shipped preconfigured as a DHCP server. The modem assigns the following TCP/IP configuration information for one computer only automatically when your computer is rebooted: • • • Computer IP addresses—192.168.0.
DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem You must have an Ethernet adapter, the TCP/IP protocol, and Client for Microsoft Networks. Note: It is not necessary to remove any other network components shown in the Network window in order to install the adapter, TCP/IP, or Client for Microsoft Networks. If you need the adapter: a. Click the Add button. b. Select Adapter, and then click Add. c.
DM602.book Page 4 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 3. a. Click the Add button. b. Select Client, and then click Add. c. Select Microsoft. d. Select Client for Microsoft Networks, and then click OK. Restart your PC for the changes to take effect.
DM602.book Page 5 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 6. Proceed to the end of the Wizard. Verifying TCP/IP Properties (Windows) After your PC is configured and has rebooted, you can check the TCP/IP configuration using the utility winipcfg.exe: 1. On the Windows taskbar, click the Start button, and then click Run. 2. Type winipcfg, and then click OK.
DM602.book Page 6 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 6. Select ‘Internet Protocol (TCP/IP)’, click Properties, and verify that “Obtain an IP address automatically is selected. 7. Click OK and close all Network and Dialup Connections windows. 8. Make sure your PC is connected to the modem, then reboot your PC. Verifying TCP/IP Properties To check your PC’s TCP/IP configuration: 1. On the Windows taskbar, click the Start button, and then click Run.
DM602.book Page 7 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem The TCP/IP Control Panel opens: 2. From the “Connect via” box, select your Macintosh’s Ethernet interface. 3. From the “Configure” box, select Using DHCP Server. You can leave the DHCP Client ID box empty. 4. Close the TCP/IP Control Panel. 5. Repeat this for each Macintosh on your network. Configuring MacOS X for TCP/IP Networking 1. From the Apple menu, choose System Preferences, then Network. 2.
DM602.book Page 8 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Verifying TCP/IP Properties for Macintosh Computers After your Macintosh is configured and has rebooted, you can check the TCP/IP configuration by returning to the TCP/IP Control Panel. From the Apple menu, select Control Panels, then TCP/IP.
DM602.book Page 9 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Verifying the Readiness of Your DSL Internet Account For access to the Internet, you need to contract with an Internet service provider (ISP) for a single-user Internet access account using a DSL modem. For a single-user Internet account, your ISP supplies TCP/IP configuration information.
DM602.book Page 10 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem If an ISP technician configured your computer during the installation of the service for a static IP address, or if you configured it for a static IP address using instructions provided by your ISP, you need to be sure you have that configuration information recorded. You will need to your computer’s TCP/IP settings to use DHCP, then connect to the modem to configure it to operate in Modem Device Mode.
DM602.book Page 1 Monday, August 12, 2002 6:09 PM Chapter 4 Basic Configuration of the Modem This chapter describes how to perform the basic configuration of your Model DM602 ADSL Modem for your Internet connection. Accessing the Web Configuration Manager in the Modem In order to use the browser-based Web Configuration Manager built into the modem, your computer must have a web browser program installed such as Microsoft Internet Explorer or Netscape Navigator.
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 4. In the Address or Location box of your browser, type http://192.168.0.1 and press ENTER. A login window opens as shown in Figure 4-1 below. Figure 4-1. Modem Login window For added security, the modem is protected with a User Name and Password. Note: This User Name and Password are for the modem only. They are not the same as any user name and password your ISP may require to access the Internet. 5.
DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Configuring the Modem in Router Device Mode for an ISP Account with Login If your Internet service account uses a login protocol such as PPP over Ethernet (PPPoE) or PPP over ATM (PPPoA), fill out the menu below. Figure 4-3. 1. Menu for PPP login accounts Enter the PPPoE or PPPoA login user name and password provided by your ISP. These fields are case sensitive.
DM602.book Page 4 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 3. Domain Name Server (DNS) Address: Usually the “Get Automatically from ISP” setting will work. If your ISP does not automatically transmit DNS addresses to the modem during login, select “Use these DNS servers” and enter the IP address of your ISP’s Primary DNS Server. If a Secondary DNS Server address is available, enter it also. 4.
DM602.book Page 5 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem A login window opens as shown in Figure 4-4 below:. Figure 4-4. Modem Login window 5. Type admin in the User Name box, password in the Password box, and then click OK. 6. When the Basic Settings screen appears (see Figure 4-2) click the Advanced Device Mode link to bring up the Device Type selection screen below (see Figure 4-5). Figure 4-5.
DM602.book Page 6 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 7. After selecting Modem Device type, the modem sends the modem’s built in Web Configuration Manager screen below (see Figure 4-6) to your browser. Figure 4-6. 8. Modem Device Mode Basic Settings window ISP Parameters for Internet Access. Your ISP will indicate whether your Multiplexing Method is VC-BASED or LLC-BASED and which VPI and VCI is used. Enter the information in this screen.
DM602.book Page 1 Monday, August 12, 2002 6:09 PM Chapter 5 Advanced Configuration of the Modem This chapter describes how to configure the advanced features of your Model DM602 ADSL Modem. These features can be found under the Advanced heading in the Main Menu of the browser interface. Router Device Mode Status The Router Status menu provides a limited amount of status information. From the Main Menu of the browser interface, click on Router or Modem Status, depending on what mode the device is in.
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem This screen shows the following parameters: Table 5-1. Router Status Fields Field Description Firmware Version This field displays the modem firmware version. LAN Port These IP parameters apply to theLocal Area Network (LAN) of the modem. MAC Address This field displays the Ethernet MAC address being used by the LAN port of the modem.
DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Click on the “Show Statistics” button to display modem usage statistics, as shown in Figure 5-2 below: Figure 5-2. Show Statistics screen This screen shows the following statistics:. Table 5-2. Router Statistics Fields Field Description Port The statistics for the ADSL WAN (Internet) and LAN (local) ports. Status The link status of the port.
DM602.book Page 4 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Click the “PPP Status” button to display the progress of the PPPoE or PPPoA connection, as shown in Figure 5-3, below. Figure 5-3. PPP Status screen The modem will automatically authenticate with the PPPoE or PPPoA network when you have data to transmit. You can manually connect to the network by clicking on the Connect button. This screen gives you more detailed information about your PPPoE or PPPoA link.
DM602.book Page 5 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Modem Device Mode Status In Modem Device Mode, from the Main Menu of the browser interface, click on Modem Status to display the System Status screen, shown in Figure 5-4 will appear. Figure 5-4. Modem Status screen This screen shows the following parameters: Table 5-3. Router Status Fields Field Description Firmware Version This field displays the modem firmware version.
DM602.book Page 6 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Table 5-3. Router Status Fields Field Description Modem These parameters apply to the ADSL modem section of the modem. ADSL Firmware Version This field displays the ADSL chipset firmware version.
DM602.book Page 7 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Table 5-4. Field Modem Statistics Fields (continued) Description TxPkts The number of packets transmitted on this port since reset or manual clear. RxPkts The number of packets received on this port since reset or manual clear. Poll Interval Specifies the intervals at which the statistics are updated in this window. Click on Stop to freeze the display.
DM602.book Page 8 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Changing the Modem Access Password The default user name is admin and the password for the modem’s Web Configuration Manager is password. Netgear recommends that you change this user name and password to a more secure combination. From the Main Menu of the browser interface, under the Maintenance heading, select Set Password to bring up the menu shown in Figure 5-7. Figure 5-7.
DM602.book Page 9 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem From the Main Menu of the browser interface, under the Maintenance heading, select the Firmware Upgrade heading to display the menu shown in Figure 5-8. Figure 5-8. Firmware Upgrade menu To upload new firmware: 1. Download and unzip the new software file from NETGEAR. 2. In the Firmware Upgrade menu, click the Browse button and browse to the location of the binary (.BIN) upgrade file 3. Click Upload.
DM602.book Page 10 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem The Default DMZ Server feature is helpful when using some online games and videoconferencing applications that are incompatible with NAT. The modem is programmed to recognize some of these applications and to work properly with them, but there are other applications that may not function well.
DM602.book Page 11 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem In Modem Device Mode, the modem operates like a DSL modem, passing all the Internet communications directly to your computer where you must then configure your settings and logon settings as needed. In Router Device Mode, the modem provides limited router functionality which allows you to have the modem perform any logon steps your ISP may require.
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DM602.book Page 1 Monday, August 12, 2002 6:09 PM Chapter 6 Troubleshooting This chapter gives information about troubleshooting your Model DM602 ADSL Modem. After each problem description, instructions are provided to help you diagnose and solve the problem. Basic Functioning After you turn on power to the modem, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED is on. 2.
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Troubleshooting the Modem’s Web Configuration Interface If you are unable to access the modem’s Web Configuration interface from a PC, check the following: • Check the Ethernet connection between your PC and the modem as described in the previous section. • Make sure your PC’s IP address is on the same subnet as the modem. If you are using the recommended addressing scheme, your PC’s address should be 192.
DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Troubleshooting the ISP Connection ADSL link If your modem is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the WAN LED. WAN LED Green or Blinking Green If your WAN LED is green or blinking green, then you have a good ADSL connection.
DM602.book Page 4 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Obtaining a WAN IP Address If your modem is unable to access the internet, and your WAN LED is green or blinking green, you should determine whether the modem is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your modem must request an IP address from the ISP. You can determine whether the request was successful using the browser interface.
DM602.book Page 5 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem 4. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The modem will continue to attempt to connect indefinitely. If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP.
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DM602.book Page 1 Monday, August 12, 2002 6:09 PM Appendix A Technical Specifications This appendix provides technical specifications for the Model DM602 ADSL Modem.
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DM602 ADSL Modem Physical Specifications Dimensions: 255 by 169 by 34 mm 10.0 by 6.7 by 1.3 in. Weight: 0.54 kg 1.2 lb.
DM602.book Page 1 Monday, August 12, 2002 6:09 PM Glossary 10BASE-T IEEE 802.3 specification for 10 Mbps Ethernet over twisted pair wiring. 100BASE-Tx IEEE 802.3 specification for 100 Mbps Ethernet over twisted pair wiring. ADSL See Asymmetric Digital Subscriber Line Asymmetric Digital Subscriber Line A technology for sending data over regular telephone lines. ADSL allows data rates up to 8 Mbps downstream and 640 Kbps upstream.
DM602.book Page 2 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DG814 DSL Modem Internet Gateway 2 IP Address A four-byte number uniquely defining each host on the Internet. Ranges of addresses are assigned by Internic, an organization formed for this purpose. Usually written in dotted-decimal notation with periods separating the bytes (for example, 134.177.244.57). IPSec Internet Protocol Security.
DM602.book Page 3 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DG814 DSL Modem Internet Gateway Network Address Translation A technique by which several hosts share a single IP address for access to the Internet. NID Network Interface Device. The point of demarcation, where the telephone line comes into the house. Packet A block of information sent over a network.
DM602.book Page 4 Monday, August 12, 2002 6:09 PM Reference Manual for the Model DG814 DSL Modem Internet Gateway 4 USB Universal Serial Bus. An external bus standard that supports data transfer rates of 12 Mbps. A single USB port can be used to connect up to 127 peripheral devices, such as network interface adapters, mice, modems, and keyboards. USB also supports Plug-and-Play installation and hot plugging. UTP Unshielded twisted pair. The cable used by 10BASE-T and 100BASE-Tx Ethernet networks.
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DM602.book Page ii Monday, August 12, 2002 6:09 PM contacting ix P package contents 1 password restoring 5 V VC-BASED multiplexing method 6 VPI/VCI 2, 6 configuration 6 PC, using to configure 10 W PPP over ATM 2, 3, 4 Windows, configuring for IP routing 2, 5 PPP over Ethernet 2, 3, 9, 3, 4 Status 4 winipcfg utility 5 PPPoA.
