Operation Manual

FAQs and Troubleshooting
45
AC750 WiFi Range Extender
FAQs
This section provides answers for difficulties you might experience with the extender.
The NETGEAR installation assistant keeps asking me for my network password
(passphrase) or security key, and I am sure that I entered the correct password. What
can I do?
The extender is probably placed at the borderline of the range covered by the router or
access point. For more information about where to place the extender, see
Place the
Extender and Apply Power on page 10.
If you are using WEP security, make sure that you are typing the network password in the
correct field.
Can I set up the extender in extender mode if I connect it to the router or access point
with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router or access point if it is in
extender mode. If the extender is in access point mode, you can connect it to the router or
access point with an Ethernet connection. For more information about access point mode,
see
Use the Extender in Access Point Mode on page 15.
I forgot my login user name and password. What can I do?
In the login window, click the Username & Password Help link to answer the security
questions that you set up during the initial setup. For more information, see
Recover a
Forgotten User Name or Password on page 36.
How do I restore the extender to its factory default settings?
 To restore factory settings:
1. Use a sharp object such as a pen or paper clip to press and hold the Factory Reset
button on the extender until the Power LED blinks amber.
2. Release the Factory Reset button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
I am connected to the extender WiFi network and launched a browser. I can’t I see the
NETGEAR installation assistant. What can I do?
Try these troubleshooting steps:
• Make sure that your computer is set up to use DHCP (most are).
• Make sure that the Device Link LED is green and that you are using a valid IP address.
• Relaunch the web browser and enter www.mywifiext.net in the address field. Type your
user name and password and click the LOG IN button.