Quick Reference Guide

Troubleshooting 10-1
Chapter 10
Troubleshooting
This chapter gives information about troubleshooting your FR114P, FR114W and FM114P Cable/
DSL ProSafe Firewalls. For the common problems listed, go to the section indicated.
• Is the firewall on?
• Have I connected the firewall correctly?
Go to “Basic Functioning“ on page 10-1.
• I can’t access the firewall’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface“ on page 10-4.
• I’ve configured the firewall but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection“ on page 10-5.
• I can’t remember the firewall’s configuration password.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password“ on page 10-8.
Basic Functioning
After you turn on power to the firewall, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3. After approximately 10 seconds, verify that:
a. The Test LED is not lit.