Quick Reference Guide
Table Of Contents
- ProSafe Dual WAN Gigabit Firewall with SSL & IPsec VPN FVS336Gv2
- Table of Contents
- Introduction
- Connecting the VPN Firewall to the Internet
- Understanding the Connection Steps
- Logging into the VPN Firewall
- Navigating the Menus
- Configuring the Internet Connections
- Automatically Detecting and Connecting
- Manually Configuring the Internet Connection
- Configuring the WAN Mode (Required for Dual WAN)
- Network Address Translation
- Classical Routing
- Configuring Auto-Rollover Mode
- Configuring Load Balancing
- Configuring Dynamic DNS (Optional)
- Configuring the Advanced WAN Options (Optional)
- Additional WAN Related Configuration
- LAN Configuration
- Choosing the VPN Firewall DHCP Options
- Configuring the LAN Setup Options
- Managing Groups and Hosts (LAN Groups)
- Viewing the LAN Groups Database
- Adding Devices to the LAN Groups Database
- Changing Group Names in the LAN Groups Database
- Configuring DHCP Address Reservation
- Configuring Multi Home LAN IP Addresses
- Configuring Static Routes
- Configuring Routing Information Protocol (RIP)
- Firewall Protection and Content Filtering
- About Firewall Protection and Content Filtering
- Using Rules to Block or Allow Specific Kinds of Traffic
- About Services-Based Rules
- Viewing the Rules
- Order of Precedence for Rules
- Setting the Default Outbound Policy
- Creating a LAN WAN Outbound Services Rule
- Creating a LAN WAN Inbound Services Rule
- Modifying Rules
- Inbound Rules Examples
- Outbound Rules Example
- Configuring Other Firewall Features
- Attack Checks
- Configuring Session Limits
- Managing the Application Level Gateway for SIP Sessions
- Creating Services, QoS Profiles, and Bandwidth Profiles
- Adding Customized Services
- Setting Quality of Service (QoS) Priorities
- Creating Bandwidth Profiles
- Setting a Schedule to Block or Allow Specific Traffic
- Blocking Internet Sites (Content Filtering)
- Configuring Source MAC Filtering
- Configuring IP/MAC Address Binding
- Configuring Port Triggering
- E-Mail Notifications of Event Logs and Alerts
- Administrator Tips
- Virtual Private Networking Using IPsec
- Considerations for Dual WAN Port Systems
- Using the VPN Wizard for Client and Gateway Configurations
- Creating Gateway to Gateway VPN Tunnels with the Wizard
- Creating a Client to Gateway VPN Tunnel
- Testing the Connections and Viewing Status Information
- NETGEAR VPN Client Status and Log Information
- VPN Firewall VPN Connection Status and Logs
- Managing VPN Policies
- Configuring IKE Policies
- Configuring VPN Policies
- Configuring Extended Authentication (XAUTH)
- Configuring XAUTH for VPN Clients
- User Database Configuration
- RADIUS Client Configuration
- Assigning IP Addresses to Remote Users (ModeConfig)
- Mode Config Operation
- Configuring Mode Config Operation on the VPN Firewall
- Configuring the ProSafe VPN Client for ModeConfig
- Configuring Keepalives and Dead Peer Detection
- Configuring Keepalives
- Configuring Dead Peer Detection
- Configuring NetBIOS Bridging with VPN
- Virtual Private Networking Using SSL
- Understanding the Portal Options
- Planning for SSL VPN
- Creating the Portal Layout
- Configuring Domains, Groups, and Users
- Configuring Applications for Port Forwarding
- Adding Servers
- Adding A New Host Name
- Configuring the SSL VPN Client
- Configuring the Client IP Address Range
- Adding Routes for VPN Tunnel Clients
- Replacing and Deleting Client Routes
- Using Network Resource Objects to Simplify Policies
- Adding New Network Resources
- Configuring User, Group, and Global Policies
- Viewing SSL VPN Policies
- Adding an SSL VPN Policy
- Managing Users, Authentication, and Certificates
- Adding Authentication Domains, Groups, and Users
- Creating a Domain
- Creating a Group
- Creating a New User Account
- Setting User Login Policies
- Changing Passwords and Other User Settings
- Managing Certificates
- Viewing and Loading CA Certificates
- Viewing Active Self Certificates
- Obtaining a Self Certificate from a Certificate Authority
- Managing your Certificate Revocation List (CRL)
- VPN Firewall and Network Management
- Performance Management
- Bandwidth Capacity
- Features That Reduce Traffic
- Features That Increase Traffic
- Using QoS to Shift the Traffic Mix
- Tools for Traffic Management
- Changing Passwords and Administrator Settings
- Enabling Remote Management Access
- Using the Command Line Interface
- Using an SNMP Manager
- Managing the Configuration File
- Reverting to Factory Default Settings
- Configuring Date and Time Service
- Monitoring System Performance
- Enabling the Traffic Meter
- Activating Notification of Events and Alerts
- Viewing the Logs
- Viewing VPN Firewall Configuration and System Status
- Monitoring VPN Firewall Statistics
- Monitoring the Status of WAN Ports
- Monitoring Attached Devices
- Viewing the DHCP Log
- Monitoring Active Users
- Viewing Port Triggering Status
- Monitoring VPN Tunnel Connection Status
- Viewing the VPN Logs
- Troubleshooting
- Basic Functions
- Power LED Not On
- LEDs Never Turn Off
- LAN or WAN Port LEDs Not On
- Troubleshooting the Web Configuration Interface
- Troubleshooting the ISP Connection
- Troubleshooting a TCP/IP Network Using a Ping Utility
- Testing the LAN Path to Your VPN Firewall
- Testing the Path from Your PC to a Remote Device
- Restoring the Default Configuration and Password
- Problems with Date and Time
- Using the Diagnostics Utilities
- Default Settings and Technical Specifications
- Network Planning for Dual WAN Ports
- What You Need to Do Before You Begin
- Cabling and Computer Hardware Requirements
- Computer Network Configuration Requirements
- Internet Configuration Requirements
- Where Do I Get the Internet Configuration Parameters?
- Internet Connection Information Form
- Overview of the Planning Process
- Inbound Traffic
- Virtual Private Networks (VPNs)
- The Roll-over Case for Firewalls With Dual WAN Ports
- The Load Balancing Case for Firewalls with Dual WAN Ports
- Inbound Traffic
- Inbound Traffic to Single WAN Port (Reference Case)
- Inbound Traffic to Dual WAN Port Systems
- Virtual Private Networks (VPNs)
- VPN Road Warrior (Client-to-Gateway)
- VPN Gateway-to-Gateway
- VPN Telecommuter (Client-to-Gateway Through a NAT Router)
- Two Factor Authentication
- Related Documents
- Notification of Compliance
- Index
Chapter 10: Troubleshooting | 167
ProSafe Dual WAN Gigabit Firewall with SSL & IPsec VPN FVS336Gv2 Reference Manual
- Check that the corresponding Link LEDs are on for your network interface card
and for the hub ports (if any) that are connected to your workstation and VPN
firewall.
• Wrong network configuration
- Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your PC or workstation.
- Verify that the IP address for your VPN firewall and your workstation are correct
and that the addresses are on the same subnet.
Testing the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote
device. From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do
not receive replies:
• Check that your PC has the IP address of your VPN firewall listed as the default gateway.
If the IP configuration of your PC is assigned by DHCP, this information will not be visible
in your PC’s Network Control Panel.
• Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your PC, enter that host name as the Account Name
on the WAN1 ISP Settings or WAN2 ISP Settings screen (see “Configuring the Internet
Connections” on page 17).
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your VPN
firewall to “clone” or “spoof” the MAC address from the authorized PC. You can do this on
the WAN1 Advanced Options or WAN2 Advanced Options screen (see “Configuring the
Advanced WAN Options (Optional)” on page 28).
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
VPN firewall’s administration password to password and the IP address to 192.168.1.1. You
can erase the current configuration and restore factory defaults in two ways:
• Restore the network storage to factory default settings from the Settings Backup and
Firmware Upgrade screen (see “Reverting to Factory Default Settings” on page 145).