genie App User Manual October 2015 202-11496-02 350 East Plumeria Drive San Jose, CA 95134 USA
NETGEAR genie App Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
Contents Chapter 1 Getting Started Router Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Install the NETGEAR Desktop genie App on a Computer. . . . . . . . . . . . . . . . . . . . 8 Install the NETGEAR Mobile genie Apps on Smartphones and Tablets . . . . . . . . 8 Install the Android Mobile genie App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Install the iOS Mobile genie App. . . . . . . . . . . . . . . . . . . .
NETGEAR genie App View the Network Map Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 View the Network Map Locally Using the Desktop genie App. . . . . . . . . . . . 36 View the Network Map Locally Using the Android Mobile genie App. . . . . . 38 View the Network Map using the iOS Mobile genie App . . . . . . . . . . . . . . . . 38 Modify Device Information in the Network Map Locally . . . . . . . . . . . . . . . . . .
NETGEAR genie App Remotely Access Your Router from a Windows Computer. . . . . . . . . . . . . . 100 Remotely Access Your Router from an Android Mobile Device . . . . . . . . . . 102 Remotely Access Your Router from an iOS Device. . . . . . . . . . . . . . . . . . . . . 103 Remote Access Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Chapter 5 Share Files Access Files on a USB Storage Device Attached to the Router. . . . . . . . . . . . .
NETGEAR genie App Allow Media Files to Play on Your iOS Device. . . . . . . . . . . . . . . . . . . . . . . . . 147 Change the Media File Settings Using the Desktop genie App. . . . . . . . . . . . . 149 Change the Video File Settings Using the Desktop genie App . . . . . . . . . . . 149 Change the Audio File Settings on the Using the Desktop genie App. . . . . 151 Change the Image File Settings Using the Desktop genie App . . . . . . . . . .
1. 1 Getting Started NETGEAR provides free desktop and mobile genie apps that let you manage your router. This manual guides you through the installation and setup procedures for both types of genie apps.
NETGEAR genie App Router Requirements To view a list of routers that can be managed using the genie app, visit http://www.netgear.com/landing/en-us/netgear-genie-routers.aspx. The router in this user manual is the Nighthawk AC1900 Smart WiFi Router Model R7000 running firmware version 1.0.4.30. Install the NETGEAR Desktop genie App on a Computer The desktop genie apps run on Windows XP SP3, Windows Vista, Windows 7, Windows 8, Windows 10, and Mac OS 10.6 or later.
NETGEAR genie App To use a mobile app, you need a WiFi connection from your Android or iOS device to your NETGEAR home network. You can use the Apple App Store or the Google Play Store to download the genie app on your mobile device. You can also use the following QR codes to get to the app stores directly: iPad App iPhone App Android App Install the Android Mobile genie App To install the mobile genie app on an Android device: 1. Open Google Play and search for NEGEAR genie. 2.
NETGEAR genie App To enable or disable autostart for the Windows desktop genie app: 1. Right-click the genie app icon in your system tray. 2. Select Settings. 3. To enable autostart, select Enable Autostart. 4. To disable autostart, deselect Enable Autostart. Show or Hide Network Connectivity Change To show or hide the network connectivity change on a Windows computer: 1. Right-click the genie app icon in your system tray. 2. Select Settings. 3.
NETGEAR genie App Log In to Your Router Locally Using the Desktop genie App To log in to your router locally using the desktop genie app for Windows or a Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Click the genie icon on your desktop or in the Windows taskbar. 3. Click the Router Settings button.
NETGEAR genie App 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Click the OK button. The Wireless Settings page displays. Log In to Your Router Locally Using the Android Mobile genie App To log in to your router locally using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app.
NETGEAR genie App 3. Tap the Login button. 4. In the Login as menu, tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button. The app returns to the home page. Log In to Your Router Using the iOS Mobile genie App To log in to your router using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network.
NETGEAR genie App 2. Launch the genie app.
NETGEAR genie App 3. Tap Login.
NETGEAR genie App 4. At the top of the page, tap Options. 5. Tap At home. 6. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 7. Tap Login. The app returns to the home page. View Information About the genie App and the Router On the desktop genie app for Windows and Mac computers, the About page displays information about the genie app.
NETGEAR genie App To view information about the app using the desktop genie app for Windows computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the About button. The About page displays information about the app. View Information about the Mac Desktop genie App Use the desktop genie app for Mac computers to view information about the genie app.
NETGEAR genie App View Information About the iOS Mobile genie App Use the mobile genie app for iOS devices to view information about the router and the genie app. To view information about the router using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Information button at the top of the screen The About page displays. 4. (Optional) Tap the License button.
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NETGEAR genie App Monitor Your Internet Connection Using the Desktop genie App To monitor your Internet connection using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Internet button. The status of your Internet connection displays.
NETGEAR genie App 3. Click the Internet button. 4. In the Speed Test field, type the URL for a website. 5. Click the Speed Test button. The download speed from the website displays. Fix an Internet Connection Problem Using the Desktop genie App To fix an Internet connection problem using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3.
NETGEAR genie App The genie app tries to detect and fix the problem: The screen adjusts based on the results: • If the Internet connection is restored, the screen shows a green line between the router and the Internet. • If the Internet connection does not work, genie displays information about the problem, for example, genie might have discovered a disconnected cable. Set Up Traffic Meter Locally The traffic meter measures Internet traffic on your network.
NETGEAR genie App The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Click the OK button. The Wireless Settings page displays. 7. Click the Traffic Meter tab. If you do not see the Traffic Meter tab, use the arrows to display more tabs.
NETGEAR genie App Set Up the Traffic Meter Locally Using the Android Mobile genie App To set up the traffic meter locally using the mobile genie app on your Android device: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button.
NETGEAR genie App 9. To change a traffic meter setting, tap the setting: • Monthly Limit. Traffic limit by MB per month. • Counter Start Day. The date to restart the counter. Select a number from 1 to 28. (Each month includes at least 28 days.) • Counter Start Time. The time to restart the counter. • Traffic Volume Limit. Select an option: No Limit, Download Only, or Upload/Download. 10. When you finish, tap the Save button. Your settings are saved.
NETGEAR genie App 7. Tap the Traffic Meter button . When the traffic meter is on and set up, data displays on this page. 8. If the traffic meter is not on, slide the Traffic Meter slider to the right. A message displays asking you if you want to enable the traffic meter. 9. Tap the OK button. The genie app sends the message to your router to turn on the traffic meter. The screen adjusts. 10. To change a traffic meter setting, tap the setting: • Monthly Limit. Traffic limit by MB per month.
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NETGEAR genie App Manage WiFi Connections You can connect to a different WiFi network. When you connect to a WiFi network, genie adds that network to a list of WiFi networks. The preferred network is at the top of the list. You can change the preferred WiFi network. Connect to a WiFi Network Using the Desktop genie App To connect to a different WiFi network using the desktop genie app for Windows and Mac computers: 1.
NETGEAR genie App View the WiFi Channel Usage in Your Area Using the Desktop genie App To view WiFi channel usage in your area using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. On the left, click the WiFi Connection button. The Connect WiFi page displays. 4. Click the WiFi Channel tab. Your network displays in blue.
NETGEAR genie App 2. Launch the genie app . The Home page displays. 3. On the left, click the WiFi Connection button. The Connect WiFi page displays. 4. Click the WiFi Channel tab. 5. Click the Change Channel button. 6. Specify the channel. 7. Click the Apply button. The router WiFi channel changes. To make this change, the router must disconnect all computers and WiFi devices from the WiFi network.
NETGEAR genie App Change the Router WiFi Settings Using the Desktop genie App To change the router’s WiFi settings locally using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password.
NETGEAR genie App 7. Click the Modify button. 8. Change the settings as needed: • Wireless Name (SSID). The name of the router’s WiFi network. • Channel Selection. When set to Auto, the router automatically selects the best available channel. You can specify a particular channel. • Security Options. If your router came with preset WiFi security, NETGEAR recommends that you use its preset security, but you can change this setting. • Network Key (Password).
NETGEAR genie App The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button. The app returns to the home page. 7. Tap the Wireless Settings button . 8. To change the following settings, tap a setting: • Name/SSID. The name of the WiFi network. • Channel. The channel for the WiFi signal. Usually, this field is set to Auto so that the router selects the best channel for its signal. You can select a specific channel number. • Key/Password.
NETGEAR genie App 4. At the top of the Login page, tap Options > At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap Login. The app returns to the home page. 7. Tap the Wireless Settings button . 8. To change a WiFi setting, tap a setting: • Name/SSID. The name of the WiFi network. • Channel. The channel for the WiFi signal.
NETGEAR genie App Export Router WiFi Settings to a USB Device Using the Desktop genie App You can export the router WiFi settings to a USB device such as a flash drive. Then you can connect the USB device to another computer so that it easily connects to your WiFi network. You can also export your router’s WiFi settings remotely using the genie app. For more information about how to remotely access your router using the genie app, see Chapter 4, Remotely Access Your Router.
NETGEAR genie App The WiFi settings are saved onto the USB device in a file named genieWirelessConfig.exe. View the Network Map Locally The network map shows the router’s Internet connection and computers and devices that are connected to the router. You can use the Turbo Transfer feature from this screen to copy files from one device to another. For more information about Turbo Transfer, see Send Files With Turbo Transfer on page 114. You can also view the network map remotely using the genie app.
NETGEAR genie App 7. Click the Network Map button. 8. Enter the router password and click the Login button. The default password is password. The router user name, which is admin, is automatically entered. The Network Map page displays. The network map displays the devices that are connected to the network. A green line indicates a good Internet connection. A red line indicates the Internet connection that is not working. 9. To update the page, tap the Refresh button.
NETGEAR genie App View the Network Map Locally Using the Android Mobile genie App To view the network map locally using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button.
NETGEAR genie App 2. Launch the genie app. The home page displays. 3. Tap Login. 4. At the top of the Login page, tap Options > At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap Login. The app returns to the home page. 7. Tap the Network Map button. The network map displays the devices that are connected to the network. A green line indicates a good Internet connection.
NETGEAR genie App Modify Device Information in the Network Map Locally You can modify the device information that displays in the network map. You can also modify the device information remotely using the genie app. For more information about how to remotely access your router using the genie app, see Chapter 4, Remotely Access Your Router.
NETGEAR genie App 7. Click the Network Map button. 8. Enter the router password and click the Login button. The default password is password. The router user name, which is admin, is automatically entered. The Network Map page displays.
NETGEAR genie App 9. Click that device icon. 10. Click the Modify button. 11. Select one of the following settings and modify: • Custom Name. The device name that displays in the network map. • Type. The device type that displays in the network map. • Connection Type. The device network connection type. • Parental Controls Filtering. The Parental Controls filtering level set for the device. In order for you to modify the Parental Controls from the network map, it must be enabled.
NETGEAR genie App Modify Device Information Locally Using the Android Mobile genie App To modify the device information that displays in the network map locally using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6.
NETGEAR genie App 8. Tap a device icon. 9. Tap the Modify button. 10. Tap one of the following settings and modify: • Custom Name. The device name that displays in the network map. • Type. The device type that displays in the network map. • Parental Controls Filtering. The Parental Controls filtering level set for the device. In order for you to modify the Parental Controls from the network map, it must be enabled.
NETGEAR genie App Modify Device Information Locally Using the iOS Mobile genie App To modify the device information that displays in the network map locally using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap Login. 4. At the top of the Login page, tap Options > At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6.
NETGEAR genie App 8. Tap a device icon. 9. Tap one of the following settings and modify: • Device. The device name that displays in the network map. • Type. The device type that displays in the network map. • Parental Controls Filtering. The Parental Controls filtering level set for the device. In order for you to modify the Parental Controls from the network map, it must be enabled. For more information, see Enable or Disable Parental Controls Using the iOS Mobile genie App on page 63. 10.
NETGEAR genie App Block or Allow Network Access Using the Desktop genie App To block or allow to access the network using the desktop genie app: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Network Map button. The Router Login page displays. 4. Enter the router password and click the Login button. The default password is password. The router user name, which is admin, is automatically entered.
NETGEAR genie App 6. Click a device icon. 7. Click the Block button. The device is blocked from the network.
NETGEAR genie App 8. To allow a blocked device to access the network, click the device and click the Allow button. 9. For notifications, select the Notify me of new devices that connect to the network check box. The genie app notifies you every time a new device joins your network. Block or Allow Devices Network Access Using the Android Mobile genie App To block or allow access to the network using the mobile genie app for Android device: 1. Connect your device to the router’s WiFi network. 2.
NETGEAR genie App 7. Tap the Network Map button. 8. Tap the Access Control check box. 9. Tap a device on the network map. The device details window displays. 10. Tap the Modify button. 11. Click the Block button.
NETGEAR genie App The device is blocked from the network. 12. To allow a blocked device to access the network, click the Allow button. Block or Allow Devices Network Access Using the iOS Mobile genie App To block or allow access to the network using the mobile genie app for iOS device: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap Login. 4. At the top of the Login page, tap Options > At home.
NETGEAR genie App 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap Login. The app returns to the home page. 7. Tap the Network Map button. 8. Slide the Access Control slider to the right.
NETGEAR genie App 9. Tap a device on the network map. 10. Slide the Block slider to the right.
NETGEAR genie App The device is blocked from the network.
NETGEAR genie App 11. To allow a blocked device to access the network, slide the Block slider to the left. Set Up Parental Controls Locally Parental controls allow you to control the Internet content on your home network. After installation, Parental Controls automatically starts. If your router supports Parental Controls, you can set it up using the genie app. You can also set up Parental Controls remotely using the genie app.
NETGEAR genie App 3. Click the Parental Controls button. The genie app checks if your router’s firmware supports Parental Controls. 4. Click the Next button. 5. Read the note and click the Next button again to proceed. Because Parental Controls uses free OpenDNS accounts, you are prompted to log in or create a free account. 6. Select the radio button that applies to you: • If you already created an OpenDNS account, leave the Yes radio button selected.
NETGEAR genie App The filtering level page displays. b. Select a filtering level and click the Next button. The Setup is complete page displays. c. Click the Take me to the status screen button. The Parental Controls page displays. 9. If you clicked the Yes radio button, do the following: a. Enter your OpenDSN user name and password and click the Next button. The filtering level page displays. b. Select a filtering level and click the Next button. The Setup is complete page displays. c.
NETGEAR genie App Set Up Parental Controls locally Using the Android Mobile genie App To set up parental controls locally using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button.
NETGEAR genie App c. Tap the Take me to the status screen button. 11. To enable Parental Controls, tap the Parental Controls check box. The genie app sends the command to your router and waits for the response. When parental controls is turned on, you can view or change the following settings: • Parental Controls. Turns parental controls on or off. • Filtering Level. Contains five levels that can limit access to Internet content: (1) High, (2) Moderate, (3) Low, (4) Minimal, and (5) None.
NETGEAR genie App 6. Tap Login. The app returns to the home page. 7. Tap the Parental Controls button . A message displays asking if you already created an OpenDNS account. 8. Tap a button that applies to you: • If you already created an OpenDNS account, tap the Yes button. • If you did not yet create an OpenDNS account, tap the No button. 9. If you tapped the No button, do the following: a. Enter the fields that display to create an account. After you log in, the filtering level window displays. b.
NETGEAR genie App b. Read the message and tap the OK button. 11. To enable Parental Controls, slide the Parental Controls slider to the right. The genie app sends the command to your router and waits for the response. When parental controls is turned on, you can view or change the following settings: • Parental Controls. Turns parental controls on or off. • Filtering Level. Contains five levels that can limit access to Internet content: (1) High, (2) Moderate, (3) Low, (4) Minimal, and (5) None.
NETGEAR genie App You can enable or disable your router’s Parental Controls locally or remotely. For more information about how to remotely access your router using the genie app, see Chapter 4, Remotely Access Your Router. Enable or Disable Parental Controls Using the Desktop genie App To enable or disable Parental Controls locally using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2.
NETGEAR genie App 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button. The app returns to the home page. 7. Tap the Parental Controls button . 8. To enable parental controls, tap the Parental Controls check box. 9. To disable parental controls, clear the Parental Controls check box.
NETGEAR genie App The app returns to the home page. 7. Tap the Parental Controls button . 8. To enable Parental Controls, slide the Parental Controls slider to the right. 9. To enable Parental Controls, slide the Parental Controls slider to the left. Create a Bypass Account Using the genie App After you set up parental controls, you can create a bypass account that lets you set custom filtering levels that you can save. After you create a bypass account, you can visit https://netgear.opendns.
NETGEAR genie App The Home page displays. 3. Click the Parental Controls button. 4. Click the Change Custom Settings button. A web browser automatically opens and redirects to the NETGEAR OpenDSN Parental Controls web page. 5. Enter your OpenDSN user name and password in the fields and click the Sign in button. 6. Follow the onscreen instructions to create a bypass account. Your bypass account is created. 7. (Optional) To return to your NETGEAR OpenDNS account, visit https://netgear.opendns.com/.
NETGEAR genie App 7. Tap the Parental Controls button . 8. Tap Change Custom Settings. A web browser automatically opens and redirects to the NETGEAR OpenDSN Parental Controls web page. 9. Enter your OpenDSN user name and password in the fields and click the Sign in button. 10. Follow the onscreen instructions to create a bypass account. Your bypass account is created. 11. (Optional) To return to your NETGEAR Open DNS account, visit https://netgear.opendns.com/.
NETGEAR genie App 7. Tap the Parental Controls button . 8. Tap Change Custom Settings. A web browser automatically opens and redirects to the NETGEAR OpenDSN Parental Controls web page. 9. Enter your OpenDSN user name and password in the fields and click the Sign in button. 10. Follow the onscreen instructions to create a bypass account. Your bypass account is created. 11. (Optional) To return to your NETGEAR Open DNS account, visit https://netgear.opendns.com/.
NETGEAR genie App You can also set the Parental Control filtering level remotely using the genie app. For more information, see Chapter 4, Remotely Access Your Router. Set the Parental Controls Filtering Level Using the Desktop genie App To set the parental controls filtering level for each device locally using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app .
NETGEAR genie App 7. Click a device icon. 8. Click the Modify button. 9. In the Parental Controls Filtering menu, select a filtering level for the device. 10. Click the Apply button. Your settings are saved. Set the Parental Control Filtering Level Using the Android Mobile genie App To set the parental controls filtering level for each device locally using an the mobile genie app for Android device: 1. Connect your device to the router’s WiFi network.
NETGEAR genie App 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu, tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button. The app returns to the home page. 7. Tap the Parental Controls button . 8. Make sure that Parental Controls is enabled. 9. If Parental Controls is disabled, tap the Parental Controls check box to enable it. 10.
NETGEAR genie App 11. Tap a device connected to the router. 12. Tap the Modify button.
NETGEAR genie App 13. Tap the Parental Controls Filtering menu. 14. Tap a filtering level. The filtering level is set. 15. Tap the Apply button. Your settings are saved. Set the Parental Control Filtering Level Using the iOS Mobile genie App To set the parental controls filtering level for each device locally using the mobile genie app for iOS device: 1. Connect your device to the router’s WiFi network. 2. Tap Login. 3. At the top of the Login page, tap Options > At home. 4. Enter the router password.
NETGEAR genie App 8. Tap the Network Map button .
NETGEAR genie App 9. Tap a device connected to the router.
NETGEAR genie App 10. Tap the Parental Controls button. 11. Tap a filtering level. The filtering level is set. Set Up a Guest WiFi Network Locally If your router supports a guest WiFi network, you can view and change the settings. You can even allow guest access for a specific length of time. A guest network allows others to use your WiFi router to access the Internet, but not content on other computers or devices on the same network. You can also set up a guest WiFi network remotely.
NETGEAR genie App 2. Launch the genie app . The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Click the OK button. The Wireless Settings page displays. 7. At the top, select the Guest Access tab.
NETGEAR genie App 8. Click the Modify button. 9. Select the Enable Guest Access radio button. 10. Change the settings as needed to customize your guest network. 11. Click the Apply button. 12. When prompted to confirm the change, click the OK button. The router guest network settings are updated and the new guest network settings display. The screen displays a QR code that can be used to connect to the guest network.
NETGEAR genie App Set Up a Guest WiFi Network Locally Using the Android Mobile genie App To set up a guest WiFi network locally using the mobile genie App for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Launch the genie app. The home page displays. 4. Tap the Login button. 5. In the Login as menu tap At home. 6. Enter the router password. The default password is password.
NETGEAR genie App 9. If the guest access setting is off, tap the Guest Access check box. 10. Change the settings as needed to customize your guest network. 11. When you finish, tap the Save button. Set Up a Guest WiFi Network locally Using the iOS Mobile genie App To set up a guest WiFi network locally using the mobile genie App for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap Login. 4.
NETGEAR genie App 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap Login. The app returns to the home page. 7. Tap the Guest Access button .
NETGEAR genie App 8. If the guest access setting is off, slide the Guest Access slider to the right. 9. Change the settings as needed to customize your guest network.
NETGEAR genie App 10. When you finish, tap the Save button. Connect to a WiFi Network Locally Using a QR Code The genie app can generate a QR code of your router's WiFi network and guest access. Other phones and tablets can then use their genie app's QR code scanner to scan the QR code and connect to the WiFi network. To use the genie app’s QR code scanner, your phone or tablet must include a camera. You can also view the WiFi network QR code remotely.
NETGEAR genie App Display the WiFi Network QR Code on the Desktop genie App To display the WiFi network QR code on the desktop genie app for Windows or Mac computer: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password.
NETGEAR genie App Display the WiFi Network QR Code on the Android Mobile genie App To display the WiFi network QR code on the Android mobile genie app: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button. The app returns to the home page. 7.
NETGEAR genie App Display the WiFi Network QR Code on the iOS Mobile genie App To display the WiFi network QR code on the iOS mobile genie app: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap Login. 4. At the top of the Login page, tap Options > At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap Login. The app returns to the home page. 7.
NETGEAR genie App 8. If you set up a guest WiFi network, tap the Guest Access button to display the QR code for the guest WiFi network. on the home page 9. Scan the WiFi network QR code using the Android or iOS mobile genie app to connect the device to the WiFi network. For more information, see Scan a WiFi Network QR Code Using Mobile genie App on page 86.
NETGEAR genie App Your phone or tablet scans the QR code for the network. If you are using an Android device, it connects to the WiFi network automatically. For other WiFi devices, the password is copied to the clipboard. 5. If you are prompted to enter a password to connect to the network, paste the password from the clipboard.
4. Remotely Access Your Router This chapter contains the following sections: • Manage Your Home Network Remotely Using the genie App • Create a Remote Access Account • Register Your Router with your Remote Access genie Account • Remotely Access Your Router Using the genie App • Remote Access Troubleshooting Note: The router shown in the images in this chapter is the Nighthawk X6 AC3200 Tri-Band WiFi Model R8000 router running firmware version V1.0.2.46.
NETGEAR genie App Manage Your Home Network Remotely Using the genie App The genie app allows you to remotely access your router and manage its settings. With remote access enabled, the following router functions can be managed remotely: • WiFi settings. Access you WiFi network name (SSID) and password. Help your family connect to the WiFi home network. • Guest access. Set up guest access remotely.
NETGEAR genie App • Create a Remote Access Account Using the Windows Desktop genie App on page 90 • Create a Remote Access Account Using the iOS Mobile genie App on page 92 • Create a Remote Access Account Using the Android Mobile genie App on page 91 2. Register your router with your remote access genie account.
NETGEAR genie App 5. If you already logged into the router, select the Wireless Settings tab and click the Logout button. The Router Login page displays. 6. From the Login as menu, select Remote Access. 7. Click the Sign up link. The New Account screen displays. 8. Complete the fields and click the Create button. A window displays that confirms you successfully created an account and a confirmation message is sent to your email account. 9. Click the OK button. 10.
NETGEAR genie App 4. Tap the Login button. The Login page displays. 5. From the Login as menu, tap Remote access. 6. At the bottom of the Login screen, tap Sign up. The Sign Up page displays. 7. Complete the fields and tap the Create button. A message displays confirming that your account was successfully created and a confirmation message is sent to your email account. 8. Tap the OK button. Open your confirmation email message and tap the Confirm Email link.
NETGEAR genie App 4. Tap Login. The Login page displays. 5. At the top of the page, tap Options > Remote access. 6. At the bottom of the Remote access screen, tap Don’t have an ID? Sign up. The Sign Up page displays. 7. Complete the fields and tap Sign Up. A message displays confirming that you successfully created an account and a confirmation message is sent to your email account. 8. Tap OK. 9. Open your confirmation email message and tap the Confirm Email link.
NETGEAR genie App Register Your Router with your Remote Access genie Account After you create a remote access account, you need to register your router with your account. Your router must support remote access with the genie app. To determine if your NETGEAR router supports remote access with the genie app, see the product data sheet for your router. You can get the product data sheet online at http://downloadcenter.netgear.com.
NETGEAR genie App The Wireless Settings page displays. The genie app detects if the router has been registered with your account. If the router has not been registered, a note displays asking you to register your router. 7. Click the OK button to register the router. Your router is registered. After the router registration, a note displays informing that the cloud icon displays on the Router Settings windows indicating that you can remotely manage the router. 8. Click the OK button.
NETGEAR genie App The Remote Devices page displays the router that your device is connected to. 6. Tap the Register button. Your router is registered. 7. On the Registered Devices page, tap the router icon to connect. The Login page displays. 8. Type the router user name and password and tap the Login button. The router user name is admin and the default password is password. Both are case-sensitive.
NETGEAR genie App A note displays informing that a cloud icon displays at the top-right corner of each button on the dashboard indicating that you can remotely manage the router. 9. Tap the OK button. You are can now access your router anywhere from your mobile device. For more information, see Remotely Access Your Router from an Android Mobile Device on page 102.
NETGEAR genie App 4. At the top of the page, tap Options > Remote access. 5. From the Remote access screen, type your remote access account email and password and tap Login. If you do not have a remote access genie account, see Create a Remote Access Account Using the iOS Mobile genie App on page 92.
NETGEAR genie App The Remote Devices page displays the router that your device is connected to. 6. Tap the Register button. Your router is registered. 7. On the Registered Devices page, tap the router icon to connect. The Remote access page displays. 8. Type the router user name and password and tap Login. The router user name is admin and the default password is password. Both are case-sensitive.
NETGEAR genie App A note displays informing you that a cloud icon displays at the top-right corner of each button on the dashboard indicating that you can remotely manage the router. You are can now access your router anywhere from your mobile device. For more information, see Remotely Access Your Router from an iOS Device on page 103.
NETGEAR genie App 4. From the Login as menu, select Remote Access. 5. Type your remote access account email address and password and click the OK button. If you do not have a remote access genie account, see Create a Remote Access Account Using the Windows Desktop genie App on page 90. The Wireless Settings window displays. The cloud icon indicating that you can remotely manage the router. displays on the window 6.
NETGEAR genie App Remotely Access Your Router from an Android Mobile Device To remotely access your router from your Android mobile device: 1. Connect your device to a different WiFi network. 2. Launch the genie app. The genie home screen displays. 3. At the top of the screen, tap the Login button. The Login screen displays. 4. From the Login as menu, tap Remote access. 5. Type your remote access account email address and password and tap the Login button.
NETGEAR genie App 8. Tap the OK button. You can now access your router anywhere from your mobile device. 9. Tap the Refresh button at the top of each router settings screen to update the remote access genie management status. Remotely Access Your Router from an iOS Device To remotely access your router from your iOS mobile device: 1. Connect your device to a different WiFi network. 2. Launch the genie app. The genie home screen displays. 3. At the top of the page, tap Login. The Login page displays.
NETGEAR genie App 4. At the top of the page, tap Options > Remote access. 5. Enter your remote access account email and password and tap Login. If you do not have a remote access genie account, see Create a Remote Access Account Using the iOS Mobile genie App on page 92. The Remote Devices page displays the router that your device is connected to.
NETGEAR genie App 6. On the Registered Devices page, tap a registered router whose status displays as Online to connect to the registered router. The Login page displays. 7. Type the router user name and password and tap Login. The router user name is admin and the default password is password. Both are case-sensitive. A note displays informing you that a cloud icon displays at the top-right corner of each button on the dashboard indicating that you can remotely manage the router.
NETGEAR genie App 8. Tap the OK button. You can now access your router anywhere from your mobile device. 9. Tap the Refresh icon at the top of each router settings screen to update the remote access genie management status. Remote Access Troubleshooting I don’t see the Remote Access option in the genie app. What should I do? The Remote Access option displays on the genie Login page. On the Windows desktop genie app, select Router Settings to view the Login screen.
NETGEAR genie App • Make sure that your router is updated to the latest firmware. For more information about how to update your router’s firmware, see your router’s user manual. You can get the user manual online at http://downloadcenter.netgear.com. • Make sure you downloaded the latest version of the genie app. • The first time that you connect the genie app to the router, you must connect the genie app to the router locally (at home), not remotely (away from your router’s home network).
NETGEAR genie App - If you are using the iOS or Android mobile genie app, after you log into your account, the Remote Devices page displays the registered router status as Online.
5.
NETGEAR genie App Access Files on a USB Storage Device Attached to the Router You can access files stored on a USB storage device that is connected to your router’s USB port or eSATA port. Not all router models include these ports. Access Files on a USB Storage Device Using the Desktop genie App To access files on a USB storage device using the mobile genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2.
NETGEAR genie App A window displays the files and folders on the USB storage device. Access Files on a USB Storage Device Using the Android Mobile genie App To access files on a USB storage device attached to the router using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the ReadySHARE button .
NETGEAR genie App 4. At the bottom of the page, tap the ReadySHARE button. 5. Tap a USB storage device to access it. Access Files on a USB Storage Device Using the iOS Mobile genie App To access files on a USB storage device attached to the router using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays.
NETGEAR genie App 3. Tap the ReadySHARE button .
NETGEAR genie App 4. At the bottom of the page, tap the ReadySHARE button. 5. Tap a USB storage device to access it. Send Files With Turbo Transfer If at least two computers or devices are connected to your network, you can use the network map to copy files from one device to another. Send Files With Turbo Transfer Using the Desktop genie App To send files with Turbo Transfer using the desktop genie app for Windows or Mac computers: 1.
NETGEAR genie App 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Click the OK button. The Wireless Settings page displays. 7. Click the Network Map button. 8. Enter the router password and click the Login button. The default password is password. The router user name, which is admin, is automatically entered. Your computer Turbo transfer icon Destination device 9.
NETGEAR genie App A Turbo Transfer icon displays next to the destination device. Only the destination device with the Turbo Transfer icon can receive files by Turbo Transfer. 10. Select Send File or Send File Folder. Some destination devices might not be able to receive folders. 11. Select the file or folder that you want to send. Messages displays on the destination device about the file. 12. Read the messages that display on the destination device for information on how to save the file.
NETGEAR genie App A list of destination devices on your network displays. 4. Tap a destination device to select it. If you do not see any devices on the page, you must disable power saving mode. To disable power saving mode: a. Tap the Settings button. The power saving mode window displays. b. Clear the Enable Power Saving Mode check box and tap the Close button. 5. When prompted, select a file type. You can select File, Music, Video, Photo, or History. A list of files displays. 6.
NETGEAR genie App Note: If the destination device does not receive the file or folder, restart the NETGEAR genie app on both devices and try again. Send Files With Turbo Transfer Using the iOS Mobile genie App To send files with Turbo Transfer using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Swipe the home page to the left and tap the Turbo Transfer button .
NETGEAR genie App The power saving mode window displays. b. Clear the Enable Power Saving Mode check box and tap the Close button. 5. When prompted, select a file type. You can select Photo, Video, or History record. A list of files displays. If no files display, you must set your iOS privacy settings to allow the genie app to access your files. 6. Select a file and tap Done. The genie app asks you to verify if you want to send the files you selected. 7. Tap the Send button.
NETGEAR genie App 4. Tap the Settings button. 5. To enable power saving mode, tap the Enable Power Saving Mode check box. 6. To disable power saving mode, clear the Enable Power Saving Mode check box. 7. Tap the Close button. Enable or Disable Turbo Transfer Power Saving On an iOS Device To enable or disable the turbo transfer power saving feature using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3.
NETGEAR genie App 4. Tap Settings. 5. To enable power saving mode, tap the Enable Power Saving Mode check box. 6. To disable power saving mode, clear the Enable Power Saving Mode check box. 7. Tap the Close button. View Turbo Transfer History You can view the turbo transfer sent and receive history on your Android or iOS device. View Turbo Transfer History Using the Mobile genie App for Android To view the turbo transfer history using the mobile genie app for Android devices: 1.
NETGEAR genie App A list of destination devices on your network displays. 4. Tap History.
NETGEAR genie App 5. To view a list of files received by the Android device, tap the Received files button. 6. To view a list of files sent by the Android device, tap the Sent files button. 7. To share a file, select the arrow next to the file, tap Share, and when prompted, tap an app that you want the share the file with. 8. To delete a file, select the arrow next to the file and tap Delete. 9. To delete al the files in the list, tap the Clear All button.
NETGEAR genie App A list of files sent or received by the iOS device displays. 5. To delete a file, tap Edit and tap the delete icon next to the file that you want to delete. 6. To delete all the files, tap the Clear all button.
6. Use MyMedia to Play and Share Media Files 6 You can use the MyMedia® feature on the genie app to play media stored on computer and WiFi devices that are connected to your NETGEAR router’s network.
NETGEAR genie App Use Your Device to Play Media From Your Home Network Use the genie app to play media files stored on devices that are connected to your router’s home network. For you to play media from your home network on a device, the device must support the DLNA Player profile. Game consoles (like Xbox 360 or PS3) and DVRs do not support the DLNA Player profile. For this reason, they do not display as players in MyMedia. MyMedia finds only the media types supported by the player.
NETGEAR genie App 6. Select the Source tab. The Source page displays. 7. Double-click a device. 8. Double-click a folder and select a media file within the folder. The media plays on your device. Play Media From Your Home Network on an Android Device To play media with the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the My Media button . 4. At the bottom, tap Player. The Player page displays. 5.
NETGEAR genie App 9. To view the media file that is playing, tap Playing. The Playing page displays. Play Media on an iOS Device To play media with the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the My Media button . 4. At the bottom, tap Player. The Player page displays. 5. Tap a device. 6. At the bottom, tap Source. The Source page displays. 7. Tap a device.
NETGEAR genie App The media folders on the device displays. 8. Tap a folder and tap a media file within the folder. The media file plays on the selected player. 9. To view the media file that is playing, at the bottom, tap Playing. The Playing page displays. Share Media With Chromecast Using the Mobile genie App Chromecast is a media streaming device that plugs into the HDMI port on your TV.
NETGEAR genie App 5. At the bottom, tap Options. 6. Tap the Enable Chromecast Support check box. 7. At the bottom, tap Player. 8. Tap Chromecast. 9. Tap Source. The Source page displays. 10. Tap a device. The media folders on the device displays. 11. Tap a folder and tap a media file within the folder. The media files play on your TV through Chromecast. 12. Use the MyMedia Play and Control modes to control how you play the media.
NETGEAR genie App Share Media With Chromecast Using an iOS Device To share media on the network with Chromecast using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Make sure that your Chromecast is connected to your router’s network. 3. Launch the genie app. The home page displays. 4. Tap the My Media button .
NETGEAR genie App 5. At the bottom, tap Player. 6. Tap Chromecast. 7. Tap Source. The Source page displays. 8. Tap a device. The media folders on the device displays. 9. Tap a folder and tap a media file within the folder. The media files play on your TV through Chromecast. 10. Use the MyMedia Play and Control modes to control how you play the media. MyMedia Views For the mobile genie app, the MyMedia view that displays depends on which of the following items you select: • Source.
NETGEAR genie App • Option. View the MyMedia settings. For the desktop genie app, the MyMedia view that displays depends on which of the following taps you select: • Source. View a list of devices on your network that are sharing media files. • Player. View a list of devices that can play media files over the network. • Settings. View the MyMedia settings. Change the MyMedia Player You can change the device that the media plays on.
NETGEAR genie App Change the MyMedia Player on an Android Device To change the player device using the mobile genie app for Android device: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the My Media button . 4. At the bottom, tap Player. The Player page displays. 5. Tap a device. 6. If the device you want to select does not display, tap the Refresh button to refresh the page.
NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Player. The Player page displays. 5. Tap a device. 6. If the device you want to select does not display, tap the Refresh icon to refresh the page. Restart MyMedia Service on Mobile Devices On the mobile genie app, you can restart the MyMedia service if the WiFi settings change. Restart MyMedia Service Using an Android Device To restart media service using the mobile genie app for Android devices: 1.
NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Options. 5. In the Restart media service section, tap the Refresh button. The media service restarts. Restart MyMedia Service Using an iOS Device To restart media service using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays.
NETGEAR genie App 3. Tap the My Media button .
NETGEAR genie App 4. At the bottom, tap Options. 5. Tap Restart media service. The media service restarts. Refresh the MyMedia Source Folders on Mobile Devices On the mobile genie app, you can refresh the MyMedia source folders if any changes are made to the media folders. Refresh the MyMedia Source Folders Using an Android Device To refresh the source folder using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app.
NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Options. 5. In the Refresh source folder section, tap the Refresh button. The source folders refreshes. Refresh the MyMedia Source Folder Using an iOS Device To refresh the source folder using the mobile genie app for iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays.
NETGEAR genie App 3. Tap the My Media button .
NETGEAR genie App 4. At the bottom, tap Options. 5. Tap Refresh source folder. The source folder refreshes. Allow Devices on the Network to Access Files You can allow devices on the network to access files that are on your device. Allow Devices to Access Files on a Computer To allow devices to access files on your Windows or Mac computer using the desktop genie app: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app .
NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab. 5. Select the Share files in network check box. Devices in the network can now access files on this computer. Allow Devices to Access Files on an Android Device To allow devices to access files on your Android device using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays.
NETGEAR genie App 3. Launch the genie app. The home page displays. 4. Tap the My Media button . 5. At the bottom, tap Options. 6. Tap the Share files in the network check box. Devices in the network can now access files on this device. Allow Devices to Access Files on an iOS Device To allow devices on the network to access files on the iOS devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app.
NETGEAR genie App The home page displays. 3. Tap the My Media button .
NETGEAR genie App 4. At the bottom, tap Options. 5. Slide the Share files in the network slider to the right. Devices in the network can now access files on this device. Allow Media Files to Play on Your Device You can allow devices on the network to play media files on your device. For example, to use your smartphone or iPad to view photos on a computer or device in your network, leave the Allow play in network feature set to On.
NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab. 5. In the Service page, select the Allow play in network check box. Devices on the network can now play media files using your computer. Allow Media Files to Play on Your Android Device To allow devices on the network to play media files on the mobile genie app on your Android device: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays.
NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Options. 5. Tap the Allow play in network check box. Devices on the network can now play media files using your Android device. Allow Media Files to Play on Your iOS Device To allow devices on the network to play media files on the mobile genie app on your iOS device: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays.
NETGEAR genie App 3. Tap the My Media button .
NETGEAR genie App 4. At the bottom, tap Options. 5. Slide the Allow play in the network slider to the right. Devices on the network can now play media files using your iOS device. Change the Media File Settings Using the Desktop genie App You can change the following media file settings using the desktop genie app: • Video, audio, and image source folders on your computer that other devices can access. • The folder that files download to on your computer.
NETGEAR genie App To change the video file settings on your Windows or Mac computer using the desktop genie app: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Select the My Media button. 4. Select the Settings tab.
NETGEAR genie App 5. On the left, select Video. 6. To change the default video folder from which other devices can access video files, in the Default Video Folder section, click the button to change the path. 7. To change the folder on your computer to which video files are download, in the Default Download Folder section, click the button to change the path.
NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab.
NETGEAR genie App 5. On the left, select Audio. 6. To change the default music folder from which other devices can access audio files, in the Default Music Folder section, click the button to change the path. 7. To change the folder on your computer to which audio files are download, in the Default Download Folder section, click the button to change the path.
NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab.
NETGEAR genie App 5. On the left, select Picture. 6. To change the amount of time images display in the desktop genie app, select a value from the menu. 7. To change the default image folder from which other devices can access music files, in the Default Picture Folder section, click the button to change the path. To change the folder on your computer to which image files are download, in the Default Download Folder section, click the button to change the path.
7. Set Up an AirPrint Printer Using the genie App 7 The NETGEAR genie app AirPrint feature turns your printer into an AirPrint printer so that your iOS devices can use printers in the same network. For more information about AirPrint, see the Apple support website.
NETGEAR genie App Set Up an AirPrint Printer Using the Desktop genie App Use AirPrint to print from your iOS device, such as an iPhone or iPad, to an AirPrint printer. To use AirPrint, you must first convert your printer into an AirPrint printer using the desktop genie app. Note: The iOS images used in this section were taken with an iPhone 5S running iOS 8.4. To set up an AirPrint printer using the desktop genie app for Windows and Mac computers: 1.
NETGEAR genie App 6. Select AirPrint. A list of printers to which your computer can connect displays. 7. Select the check box next to the printer that is connected to your router’s network. You are ready to print from your iOS devices. Print from an iOS Device Using AirPrint You can access AirPrint on your iOS device from Mail, Safari, Photos, Notes, and other apps with print capability. The AirPrint feature is available in iOS version 4.2 or later.
NETGEAR genie App 4. Tap the Share icon and tap the Print button . 5. In the Printer menu, select the AirPrint printer. 6. Tap Print to print the photo. Your file prints.
8. View WiFi Analytics Using the Android Mobile genie App 8 The Android mobile genie app includes WiFi analytics.
NETGEAR genie App View the WiFi Signal Strength You can view the WiFi signal strength in your current location using the mobile genie app for Android devices. To view the Wifi signal strength using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Swipe the home page to the left and tap the WiFi Analytics button 4. Tap the Signal Strength button . .
NETGEAR genie App To test the WiFi signal strength in different rooms using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Swipe the home page to the left and tap the WiFi Analytics button 4. Tap the Home Testing button . . 5. Select the name of the room where you are located. You can use the Add, Edit, and Del buttons to customize the room choices. 6. Tap the Test button.
NETGEAR genie App To view the network status using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Swipe the home page to the left and tap the WiFi Analytics button 4. Tap the Network Status button . . A list of WiFi networks in your area displays, with the signal strength shown for each. 5. To reduce the number of networks that display, tap the Filter button. 6.
NETGEAR genie App To view channel interference using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Swipe the home page to the left and tap the WiFi Analytics button 4. Tap the Channel Interference button . . Note: To change the WiFi channel, use the Wireless Settings screen.
NETGEAR genie App To view a channel graph using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Swipe the home page to the left and tap the WiFi Analytics button 4. Tap the Channel Graph button . . You can use the Select Network and Filter buttons to view specific networks and channels. View a WiFi Signal Graph A WiFi signal graph shows the strength of WiFi signals over time.
NETGEAR genie App 3. Swipe the home page to the left and tap the WiFi Analytics button 4. Tap the Signal Graph button . 5. To view specific networks, use the Select Network and Filter buttons. View WiFi Analytics Using the Android Mobile genie App 166 .
9.
NETGEAR genie App Register Your Product NETGEAR recommends that you register your product. You must register your product before you can use NETGEAR telephone support. Register Your Product Using the Desktop genie App To register your product using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Network Support button. 4.
NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered with your account. 6. In the Not-registered Products section, click the Register button next to the product you want to register. The genie app detects the serial number for your product. 7. If the genie app is unable to discover your product’s serial number, locate the serial number on the product label and enter it in the Add Serial Number Manually field. 8. Click the Register button.
NETGEAR genie App 6. In the Not-registered Products section, tap the Register button next to the product you want to register. The genie app detects the serial number for your product. 7. If the genie app is unable to discover your product’s serial number, locate the serial number on the product label and enter it in the Serial Number field. 8. Tap the Register button. Your product is registered.
NETGEAR genie App To check for firmware updates locally using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6.
NETGEAR genie App Update the genie App If a new version of the genie app is available, a message displays at the top of the genie app window. Update the Desktop genie App To update the desktop genie app for Windows and Mac computer: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. If a new version of the genie app is available, a message displays at the top of the page.
NETGEAR genie App 3. Click the upgrade message. 4. Click the Download button. The genie app updates. 5. When the update is complete, click the Finish button. Update the Android Mobile genie App To upgrade the genie app using an Android device: 1. On your Android device, open the Google Play Store and search for NETGEAR genie. If a new version of the genie app is available, an UPDATE button displays on the app page. 2. Tap the UPDATE button.
NETGEAR genie App The genie app reinstalls. 3. When the genie app is done installing, tap the OPEN button to open the app. Update the IOS Mobile genie App To upgrade the genie app using an iOS device: 1. On your iOS device, open the App Store and search for NETGEAR genie. If a new version of the genie app is available, an UPDATE button displays on the app page. 2. Tap the UPDATE button. The genie app reinstalls. 3. When the genie app is done installing, tap the OPEN button to open the app.
NETGEAR genie App Reboot the Router Locally Using the Desktop genie App To reboot the router locally using the desktop genie app for Windows and Mac computers: 1. Connect your computer to the router’s network with WiFi or a wired Ethernet connection. 2. Launch the genie app . The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4. In the Login as menu, click At home. 5. Enter the router password. The default password is password.
NETGEAR genie App Reboot the Router Using the Android Mobile genie App To reboot the router using the mobile genie app for Android devices: 1. Connect your device to the router’s WiFi network. 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter the router password. The default password is password. The router user name, which is admin, is automatically entered. 6. Tap the Login button. The app returns to the home page. 7.
NETGEAR genie App 8. Click the OK button. The router reboots. Run a Ping Test Using the Desktop genie You can use ping to test the path from your computer to a destination that you specify. To use ping using the desktop genie app for Windows and Mac computers: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Click the Network Support button.
NETGEAR genie App Run the Trace Route Utility Using the Desktop genie App To display the route and measure transit delays of packets across an IP, run the trace route utility. To run the trace route utility using the desktop genie app for Windows and Mac computers: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Click the Network Support button.
NETGEAR genie App To perform a DNS lookup using the desktop genie app for Windows and Mac computers: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Click the Network Support button. 5. If you created a MyNETGEAR account, click the Create a new MyNETGEAR account link to create an account. 6.
NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered with your account. 7. Click the Tools tab. The Tools page displays. 8. Click the DNS Lookup button on the left side of the screen. 9. Click the DNS Lookup button located next to the Host field. The results of the DNS lookup display.
NETGEAR genie App To view a computer profile using the desktop genie app for Windows and Mac computers: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Click the Network Support button. 5. If you created a MyNETGEAR account, click the Create a new MyNETGEAR account link to create an account. 6.
NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered with your account. 7. Click the Tools tab. The Tools page displays. 8. Click the Computer Profile button. Your computer profile displays.
NETGEAR genie App View FAQs About the genie App Using the Desktop genie App The frequently asked questions (FAQ) page list common questions users have about NETGEAR products. To get network support: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Click the Network Support button. 5.
NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered with your account. 7. Click the FAQ tab. If you do not see the FAQ tab, use the arrows to display more tabs. A list of FAQs displays. 8. Click the more buttons next a FAQ to view the answer. Get Network Support Using the Desktop genie App Network support helps you solve a network problem or learn more about your network.
NETGEAR genie App To get network support: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Click the Network Support button. 5. If you created a MyNETGEAR account, click the Create a new MyNETGEAR account link to create an account. 6.
NETGEAR genie App 7. Click the Support tab. If you do not see the Support tab, use the arrows to display more tabs. 8. Click a button to select an option: • Downloads. See downloads for your product at the NETGEAR website. • Forums. Visit forums for NETGEAR products. • Register Your Product. Register your product so that you can use NETGEAR support. • Premium Support. Learn about premium support options for your product.
