genie Mobile App User Manual March 2017 202-11742-01 350 East Plumeria Drive San Jose, CA 95134 USA
NETGEAR genie App Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
Contents Chapter 1 Getting Started Router Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Download the genie Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Update the genie App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Install the Android genie Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NETGEAR genie App Create a Bypass Account Using the genie App . . . . . . . . . . . . . . . . . . . . . . . . . . . Set the Parental Controls Filtering Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set the Parental Controls Filtering Level for Your Router Network. . . . . . . . Set Parental Controls Filtering Levels for Each Device . . . . . . . . . . . . . . . . . . 30 30 31 32 Chapter 4 Remotely Access Your Router Enable Remote Access . . . . . . . . . . . . . . . . . . . . . .
1. 1 Getting Started NETGEAR provides free Android and iOS mobile genie® apps that let you manage your router. If you already downloaded the genie app, update the app on your mobile device.
NETGEAR genie App Router Requirements To view a list of routers that can be managed using the genie app, visit netgear.com/landing/en-us/netgear-genie-routers.aspx. Download the genie Mobile App The genie mobile app runs on Android and iOS mobile devices, such as Android smartphones, iPhones, iPads, and tablets. For information about which mobile devices are currently supported, visit the NETGEAR genie web page.
NETGEAR genie App Install the Android genie Mobile App Download the genie mobile app for Android devices from the Google Play Store. You can also use the following QR code to go to the app download page directly: Figure 2. Android genie mobile app QR code Install the iOS genie Mobile App Download the genie mobile app for iOS devices from the Apple App Store. You can also use the following QR codes to go to the app download page directly: Figure 3.
NETGEAR genie App The dashboard displays. Your new NETGEAR account is active. Log In to Your Router Using the genie Mobile App If you have a NETGEAR account, use those credentials to sign in to the genie mobile app. If you don't have a NETGEAR account, create an account or tap SKIP. To log in to your router using the genie mobile app: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. 2. Launch the genie mobile app . 3.
NETGEAR genie App Log Out of Your NETGEAR Single Sign-On Account The following instructions assume you are already logged in the genie mobile app. To log out of your NETGEAR SSO account: 1. On the dashboard, tap the menu icon . 2. Tap SIGN OUT. You are logged out of your account.
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NETGEAR genie App View Information About Your WiFi Network You can view the following information about your WiFi network from the network information panel: • Router management status • WiFi network name • WiFi password • Devices connected to the network Network information panel Figure 4. Network information panel To view the network information panel: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. 2.
NETGEAR genie App Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Swipe up on the network information panel.
NETGEAR genie App View Your Router WiFi Network Settings You can view your router’s network settings, such as the WiFi network name and password, from the WiFi page of from the network information panel. View Your Router WiFi Network Settings from the WiFi Page To view your router’s WiFi network settings from the WiFi page: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. . 2. Launch the genie mobile app 3.
NETGEAR genie App Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Swipe up on the network information panel.
NETGEAR genie App If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap WiFi. The WiFi page displays. 7. (Optional) To change the WiFi network name for your router’s 5 GHz WiFi network, swipe left on the WiFi band icon. The page adjusts.
NETGEAR genie App 6. (Optional) To change the WiFi password for your router’s 5 GHz WiFi network, swipe left on . the WiFi band icon Note: If you are using an Orbi router, you cannot change the Orbi’s 5 GHz WiFi password because the Orbi’s 2.4 GHz and 5 GHz WiFi networks share the same WiFi password. 7. Tap the Password field and enter a new password in the field. 8. Tap the Security field and select a new security level. 9. Tap the save icon . Your settings are saved.
NETGEAR genie App computers and WiFi devices from the WiFi network. Your settings are saved. View the Network Map The network map displays the computers and mobile devices that are connected to your router. To view the network map: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. . 2. Launch the genie mobile app 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP.
NETGEAR genie App 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6.
NETGEAR genie App Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Swipe up on the network information panel.
NETGEAR genie App 7. To enable access control, move the Access Control slider to the right. 8. Tap a device. The Device page displays. 9. To block the device from the network, move the Pause Internet slider to the right. 10. To allow a blocked device to access the network, move the Pause Internet slider to the left. Pause Internet Access You must enable access control before you can pause Internet access for devices connected to your network. To pause Internet access for devices on the network: 1.
NETGEAR genie App To modify the device type that displays in the network map: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. . 2. Launch the genie mobile app 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button.
NETGEAR genie App Note: If you’re accessing your router remotely, skip this step. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5.
NETGEAR genie App The dashboard displays. 6. Tap Guest WiFi. The Guest WiFi page displays. 7. To change the 5 GHz guest WiFi settings, swipe left on the WiFi band icon . 8. To change the guest WiFi network name (SSID), tap the Name/SSID field and enter a new name. 9. To change the guest WiFi password, tap the Key/Password field and enter a new password in the field. 10. To change the security level, tap the Security field and select a new security level. 11. Tap the save icon . Your settings are saved.
NETGEAR genie App 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap WiFi. The QR code displays. Scan a WiFi Network QR Code Using the Mobile genie App The Android and iOS mobile genie app includes a QR scanner so that you can scan a WiFi network QR code that displays on another device so that your device can join the WiFi network. To connect to a WiFi network using the QR code scanner on the genie mobile app: 1.
NETGEAR genie App 9. If you are using an Android device, tap OK to connect to the network. Enable the Traffic Meter The traffic meter measures Internet download and upload traffic on your network. You can view traffic for today, yesterday, this week, this month, or last month. To enable the traffic meter: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. . 2. Launch the genie mobile app 3. Tap the SIGN IN button.
NETGEAR genie App 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap Traffic Meter.
NETGEAR genie App Manage Your WiFi Network 27
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NETGEAR genie App Set Up Parental Controls Parental controls allow you to control the Internet content on your home network. After installation, Parental Controls automatically starts. If your router supports Parental Controls, you can set it up using the genie app. You must have an OpenDNS account to set up Parental Controls. If you do not have an account, you can sign up for a free account using the genie app. To set up parental controls using the genie mobile app: 1.
NETGEAR genie App To enable or disable Parental Controls using the genie mobile app: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button.
NETGEAR genie App Set the Parental Controls Filtering Level for Your Router Network You can set the Parental Controls filtering level for your router network. To set the Parental Controls filtering level for your router network: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. . 2. Launch the genie mobile app 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP.
NETGEAR genie App 9. Tap Filtering level. 10. Tap a filtering level. The filtering level is set. Set Parental Controls Filtering Levels for Each Device If you enabled Parental Controls, you can set different filtering levels for each device connected to the router network. To set the Parental Controls filtering level for each device: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. . 2. Launch the genie mobile app 3.
NETGEAR genie App 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap Parental Controls. The Parental Controls page displays. 7.
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NETGEAR genie App Enable Remote Access The genie app allows you to remotely access your router and manage its settings. To enable remote access, your mobile device must be connected to your router’s WiFi network locally. To enable remote access using the genie mobile app: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account. The Account Login page displays. 4.
NETGEAR genie App 3. Enter your NETGEAR account credentials and tap the SIGN IN button. The Remote Access page displays. 4. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 5. Tap a setting you want to remotely manage. Enable Your Router to Work with Amazon Alexa For your router to work with Amazon Alexa, you must enable remote access, download the Alexa app on your mobile device, and link the NETGEAR skill to your Alexa app.
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NETGEAR genie App Access Files on a USB Storage Device Connected to the Router You can access files stored on a USB storage device that is connected to your router’s USB port or eSATA port. Not all router models include these ports. To access files on a USB storage device connected to the router: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP.
NETGEAR genie App Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. The Local Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap ReadySHARE. The LOCAL page displays. 7. Tap a folder. The files in that folder display. 8. Tap the menu icon and then tap upload. 9.
NETGEAR genie App The dashboard displays. 6. Tap ReadySHARE. The LOCAL page displays. 7. Tap ReadySHARE. The READYSHARE page displays. 8. Tap a USB storage device. A list of files and folders on the USB storage device display. 9. Tap the menu icon . 10. Tap download. 11. Tap the check box next to the file that you want to download and tap the OK button. The file downloads to the Downloads folder in the LOCAL section.
NETGEAR genie App Send Files With Turbo Transfer If at least two mobile devices are connected to your router’s network, you can send files from one mobile device to another using the genie mobile app. The genie app must be installed on both devices for you to send files with Turbo Transfer. To send files with Turbo Transfer: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button.
NETGEAR genie App can transfer files to this device or access media files on this device only when the Turbo Transfer or My Media page is open on your device. To enable or disable power saving mode: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button.
NETGEAR genie App 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap Turbo Transfer. The Turbo Transfer page displays. 7. Tap the History button. The History page displays. 8. Tap RECEIVED to view the files received by your mobile device. 9. Tap SENT to view the files sent from your mobile device. 10. To delete a file, tap the delete icon next to the file that you want to delete. 11.
6. Use MyMedia to Play and Share Media Files 6 You can use the MyMedia® feature on the genie app to play media stored on computerr and WiFi devices that are connected to your NETGEAR router’s network.
NETGEAR genie App Play Media Files From Your Home Network Use the genie app to play media files stored on devices that are connected to your router’s home network. For you to play media from your home network on a device, the device must support the DLNA. Game consoles (like Xbox 360 or PS3) and DVRs do not support the DLNA. For this reason, they do not display as players in MyMedia. MyMedia finds only the media types supported by the player.
NETGEAR genie App Share Media With Chromecast Using the Mobile genie App Chromecast is a media streaming device that plugs into the HDMI port on your TV. If you use Chromecast, the genie mobile app lets you use Chromecast to play media from devices on your network on your TV. To share media on the network with Chromecast using the mobile genie app for iOS devices: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button.
NETGEAR genie App To change the player device: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. The Local Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6.
NETGEAR genie App The dashboard displays. 6. Tap the MyMedia button. The MyMedia page displays. 7. Tap the settings icon. The MyMedia Options page displays. 8. In the Refresh Media Service section, tap the restart icon. The media service restarts. Refresh the MyMedia Source Folders You can refresh the MyMedia source folders if any changes are made to the media folders on the source device. To refresh the MyMedia source folder: 1. Connect your mobile device to the router’s WiFi network. 2.
NETGEAR genie App Prevent Devices on the Network From Accessing Your Files By default, the genie app allows devices on your network to access files on your mobile device. If you do not want devices on the network to access your files, you can disable this feature. To prevent devices on the network from accessing your files: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3. Tap the SIGN IN button.
NETGEAR genie App The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. The Local Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap MyMedia. 7. The MyMedia page displays. 8. Tap the settings icon. The MyMedia Options page displays. 9. Move the Allow play in the network slider to the left. Devices on the network cannot play media files on your device.
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NETGEAR genie App Register Your NETGEAR Router We recommend that you register your product. You must register your product before you can contact Customer Support. When you register your product, it is registered to your NETGEAR account. Note: You can register your router only if your mobile device is connected to your router’s WiFi network locally. To register your router using the genie mobile app: 1. Connect your mobile device to the router’s WiFi network. 2. Launch the genie mobile app . 3.
NETGEAR genie App 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap Reboot Router.
NETGEAR genie App View the Router Model Number or Firmware Version You can view the router model or the firmware version from the genie mobile app. To view information about the router on the genie mobile app: 1. Connect your mobile device to the router’s WiFi network. Note: If you’re accessing your router remotely, skip this step. 2. Launch the genie mobile app . 3. Tap the SIGN IN button. Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4.
NETGEAR genie App Note: If you don't have a NETGEAR account, create an account or tap SKIP. The Account Login page displays. 4. Enter your NETGEAR account credentials and tap the SIGN IN button. If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays. 5. Enter your router’s admin password and tap the LOGIN button. The dashboard displays. 6. Tap the drop-down arrow on the top-right corner of the page. 7.
NETGEAR genie App Note: The arrow icon only displays if you are locally connected to your router, or if the genie mobile app detects that you enabled remote access for more than one router. If you are managing one router only, and you are remotely connected to that router, the arrow icon does not display. View the Router Serial Number You can view your router’s serial number from the genie mobile app. To view your router’s serial number: 1. Connect your mobile device to the router’s WiFi network. 2.
NETGEAR genie App 7. Tap the arrow icon under the router icon. Your router’s serial number displays next to the router.
