Operation Manual

NETGEAR Wireless-N 300 Router JWNR2000 User Manual

7-4 Troubleshooting

v1.0, September 2009

2. Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in “Restoring the Default Configuration and

Password” on page 7-11.

If the error persists, you might have a hardware problem and should contact Technical Support.

The Internet or LAN port lights are not on.

If either the LAN or Internet lights do not light when the Ethernet connection is made, check the

following:

1. Make sure that the Ethernet cable connections are secure at the router and at the computer.

2. Make sure that power is turned on to the connected computer.

3. Be sure you are using Ethernet cables like the cable that was supplied with the wireless router.

See the NETGEAR Wireless Router Setup Manual for instructions.

If you are unable to log in to the wireless router, check the following:

• If you are using an Ethernet-connected computer, check the Ethernet connection between the

computer and the router as described in the NETGEAR Wireless Router Setup Manual.

• Make sure you are using the correct login information. The factory default login name is

admin and the password is password. Make sure that the Caps Lock is off when entering this

information.

• Make sure your computer’s IP address is on the same subnet as the router. If your are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see “Preparing Your

Network” in Appendix B for help with configuring your computer.

• If your router’s IP address has been changed and you don’t know the current IP address, reset

the router’s configuration to the factory defaults. This procedure will reset the router’s IP

address to 192.168.1.1 (see “Default Configuration Settings” in Appendix A).

Note: If your computer cannot reach a DHCP server, some operating systems will

assign an IP address in the range 169.254.x.x. If your IP address is in this

range, verify that you have a good connection from the computer to the router,

then restart (reboot) your computer.