Use and Care Manual
Table Of Contents
- Contents
- 1. Introduction and Hardware Overview
- 2. Get Started
- 3. Manage the Modem LAN Settings
- 4. Manage the Mobile Broadband Connection
- 5. Secure Your Network
- Change the Modem Password
- Manage Port Forwarding for Incoming Traffic
- Manage Port Filtering for Outgoing Traffic
- Block Specific Services and Applications From Accessing the Internet and Allow All Other Services and Applications
- Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications
- View Services and Applications on the Blacklist and Remove a Service or Application From the List
- View Services and Applications on the Whitelist and Remove a Service or Application From the List
- Disable Port Filtering
- Manage SIM Card Security
- 6. Manage the Modem and Monitor Usage and the Network
- Upgrade the Firmware of the Modem
- Back Up and Restore the Modem Settings
- Return the Modem to Its Factory Default Settings
- View Monthly Data and Session Data Usage
- Set a Plan Limit for the Data Counter
- Change the Billing Cycle Counter or Reset the Data Counter
- View Service Provider, Type of Service, and Signal Strength
- View Account Details and Other Details About Your Modem
- View Information About the Mobile Broadband Connection
- Set Up SMS Alert Messages
- Set the Data Limit for SMS Alert Messages
- View Alerts
- Turn Off the LEDs
- 7. Manage SMS Messages
- 8. Frequently Asked Questions
- What do I do when I can’t connect a device to the modem?
- What do I do when I can’t access the Internet?
- What do I do when the No Signal icon displays?
- Why does the Signal Strength LED show only a few bars?
- Why is the download or upload speed slow?
- Can I connect multiple LAN devices to the modem?
- How do I access the modem’s web pages?
- What do I do if I forget my admin login password?
- How do I disconnect from the mobile broadband network?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- How do I find my mobile phone number?
- Where can I find more information?
- 9. Alerts and Troubleshooting
- A. Default Settings and Specifications
- B. Wall-Mount the Modem
9
Alerts and Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when you are using your modem.
If you do not find the solution here, check the NETGEAR support site at netgear.com/support for more product
information and contact information.
The chapter contains the following sections:
• Alert Messages on page 83
• Quick Tips for Troubleshooting on page 83
• Verify Normal Behavior With the LED Bars on page 84
• Troubleshoot With the LED Bars on page 84
• You Cannot Log In to the Modem on page 86
• Troubleshoot the Mobile Broadband Internet Connection on page 87
• Changes Not Saved on the Modem’s Web Pages on page 88
• TCP/IP Network Not Responding on page 88
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