User Manual NETGEAR 4G LTE Modem LM1200 April 2021 202-12163-01 NETGEAR, Inc. 350 E.
NETGEAR 4G LTE Modem LM1200 Support and Community Visit www.netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Regulatory and Legal Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.
Contents Chapter 1 Introduction and Hardware Overview Introduction...........................................................................................7 Supported Mobile Broadband Bands................................................7 Package Contents.................................................................................8 Install the Nano SIM Card....................................................................8 Power on Your Modem.........................................................
NETGEAR 4G LTE Modem LM1200 Manage Port Filtering for Outgoing Traffic.....................................33 Block Specific Services and Applications From Accessing the Internet and Allow All Other Services and Applications...........33 Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications..........................35 View Services and Applications on the Blacklist and Remove a Service or Application From the List......................................
NETGEAR 4G LTE Modem LM1200 Can I connect multiple LAN devices to the modem?....................68 How do I access the modem’s web pages?....................................68 What do I do if I forget my admin login password?.......................68 How do I disconnect from the mobile broadband network?........69 How do I find my computer’s IP address?.......................................69 How do I find a device’s MAC address?..........................................
1 Introduction and Hardware Overview This manual is for the following NETGEAR® 4G LTE Modem LM1200 models: • LM1200-100NAS • LM1200-200NAS • LM1200-111NAS All models provide band support for the North America region.
NETGEAR 4G LTE Modem LM1200 Introduction The NETGEAR 4G LTE Modem LM1200, in this manual referred to as the modem, can provide broadband data services to areas where wired Internet is not readily available or is difficult, costly, or time-consuming to install. The modem uses existing 4G LTE mobile networks with automatic fallback to 3G mobile networks to provide broadband data services.
NETGEAR 4G LTE Modem LM1200 Package Contents Your package contains the modem, an Ethernet cable, a USB cable, and a power adapter. Figure 1. Package contents Install the Nano SIM Card You must obtain a nano SIM card and install it. To obtain a nano SIM card, contact your mobile service provider. To install the nano SIM card in the modem: 1. Ensure that power to the modem is off. 2. Place the modem horizontally with the bottom panel facing you. Figure 2. Installing the nano SIM card 3.
NETGEAR 4G LTE Modem LM1200 Power on Your Modem To power on the modem: 1. Connect the USB cable to the Power port on the modem and to the provided power adapter. Connect your modem 2. Plug the power adapter into an indoor power outlet Note: We recommend connecting the USB cable only to the power adapter that came in the package. Connecting the USB cable to a USB port on a computer might not work correctly. The Power LED lights solid amber and then lights solid green.
NETGEAR 4G LTE Modem LM1200 Table 2. LED descriptions (normal behavior) Designation Icon or LED Bars Description Power Solid amber. The modem is starting up. Solid green. The modem is receiving power and is connected to the mobile broadband network and the Internet. Blinking amber. Device error. For more information, see Troubleshoot With the LEDs on page 77. Off. The modem is not receiving power. Ethernet LAN Solid amber. A device is connecting to the port. Green. A device is connected to this port.
NETGEAR 4G LTE Modem LM1200 Back Panel Connectors, Buttons, and Ports The following figure shows the ports, connectors, and buttons on the back panel of the modem. External antenna (TS9) ports Nano SIM card slot Gigabit Ethernet ports Reset button Power (USB Type-C port) Figure 3. Back Panel From left to right, the back panel of the modem provides the following components: • Connector for an external antenna.
NETGEAR 4G LTE Modem LM1200 Position the Modem Use the Signal Strength LED on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: • Place your modem close to a window but avoiding direct sunlight. A window location gives the best conditions for receiving a strong 4G LTE signal.
NETGEAR 4G LTE Modem LM1200 Optional External Antenna You can purchase an external multiple input, multiple output (MIMO) antenna for the modem to extend the mobile broadband signal range indoors or in fringe network areas. The external antenna plugs into the two antenna connectors on the modem to boost speeds and extend coverage in buildings or vehicles, or in remote sites where network coverage is sparse. You could, for example, attach the external antenna on a window with a suction cup.
2 Get Started This chapter describes how to connect to the modem. To get started, you do not need to configure the mobile broadband connection.
NETGEAR 4G LTE Modem LM1200 Internet Connection Over Mobile Broadband By default, when the modem powers up with a SIM card installed, it automatically searches for and connects to your network provider’s mobile broadband network. This process might take several minutes. The SIM card that is installed determines the mobile broadband network to which the modem connects.
NETGEAR 4G LTE Modem LM1200 Connect a Computer to the LAN Port of the Modem You can add a single computer to the Ethernet local area network (LAN) of the modem. To connect a computer to the Ethernet LAN of the modem: 1. Attach one end of the Ethernet cable that came in the product package to an Ethernet port on your computer. 2. Attach the other end of the cable to the Gigabit Ethernet LAN port on the back panel of the modem.
NETGEAR 4G LTE Modem LM1200 3. To access the full Dashboard page and other pages, do the following: a. In the Sign In field, enter the modem’s admin password. See the modem label for the default password. Note: While the password that you enter is unique to your modem and is secure, we recommend that you change it to a password that you want to use. For more information, see Change the Modem Password on page 29. b. Click the Sign In button. The full Dashboard page displays.
NETGEAR 4G LTE Modem LM1200 • Make sure that your browser does not cache the previous page by closing and reopening the browser. • If your computer is set to a static or fixed IP address (this type of setting is uncommon), change the setting to obtain an IP address automatically from the modem. For more troubleshooting information, see You Cannot Log In to the Modem on page 78. Change the Language You can change the language of the modem’s web pages. To change the language: 1.
3 Manage the Mobile Broadband Connection This chapter describes how to manage the mobile broadband connection of the modem.
NETGEAR 4G LTE Modem LM1200 Manage Mobile Broadband Auto Connect Options By default, the modem automatically connects to your service provider’s mobile broadband network, except when roaming. To change the Auto Connect options for the mobile broadband network: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2.
NETGEAR 4G LTE Modem LM1200 Note: You might incur roaming charges if you are outside your network provider’s coverage area. 7. Click the Submit button. Your settings are saved. Manually Connect to or Disconnect From the Mobile Broadband Network If you do not want to let the modem autoconnect to the mobile broadband network, you can disable the Auto Connect option (see Manage Mobile Broadband Auto Connect Options on page 20) and manually connect the modem to the mobile broadband network.
NETGEAR 4G LTE Modem LM1200 • To disconnect the modem from the mobile broadband network, click the Disconnect button, and wait for the Dashboard page to display again. The modem disconnects from the mobile broadband network. Manage APN Profiles for Mobile Broadband Connections The access point name (APN) is the name of the service provider’s server that provides access to the mobile broadband network.
NETGEAR 4G LTE Modem LM1200 To view APN profiles or add a custom APN profile for a service provider network: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4.
NETGEAR 4G LTE Modem LM1200 Field Description Name Enter the name or acronym of the mobile broadband service provider or any other information that might help you to identify the APN profile. APN Enter the APN that provides access to the mobile broadband network. Use the information that your mobile broadband service provider gave you. Authentication From the menu, select the authentication mode to access the mobile broadband network: • None. The service provider does not require authentication.
NETGEAR 4G LTE Modem LM1200 To select an APN profile as the active profile: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button.
NETGEAR 4G LTE Modem LM1200 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Mobile > APN. The APN page displays the available APN profiles. 6. Click the Details button for the APN profile. The settings for the APN profile display, along with the Edit and Delete buttons. 7. Click the Edit button. The fields and menus become accessible, and the Save and Cancel buttons display. 8. Change the settings as needed.
NETGEAR 4G LTE Modem LM1200 7. Click the Delete button. The APN profile is removed.
4 Secure Your Network This chapter describes how to make your network more secure.
NETGEAR 4G LTE Modem LM1200 Change the Modem Password We recommend that you change the default password that you use to access the modem’s web pages to a more secure password. See the modem label for the default password. To change the password for the modem’s web pages: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2.
NETGEAR 4G LTE Modem LM1200 By default, the modem blocks inbound traffic from the Internet to your computers except for replies to your outbound traffic. To allow remote computers on the Internet to access a computer on your local network, you might need to create exceptions to this rule. Port forwarding is an advanced feature that affects the behavior of the firewall in the modem. By enabling port forwarding, you can make local computers or servers available to the Internet for different services.
NETGEAR 4G LTE Modem LM1200 6. Select the Enable radio button. The Port Forwarding table displays. 7. Add a service or application for port forwarding: a. In the Label field, enter a name for the service or application. b. In the IP field, enter the IP address for the computer that provides the service or runs the application. c. In the Port field, enter the port number that is associated with the service or application. d.
NETGEAR 4G LTE Modem LM1200 The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Advanced > Port Forwarding. The Port Forwarding table displays. 6. To the right of the service or application that you want to remove from the Port Forwarding table, click the x button. The service or application is removed from the Port Forwarding table.
NETGEAR 4G LTE Modem LM1200 7. Click the Submit button. The modem resets to activate the new settings. Any devices that are connected to the modem are disconnected when the modem resets. Manage Port Filtering for Outgoing Traffic Note: You can enable and manage port filtering only when the modem functions in Router mode. As an added security measure, you can specify which services and applications (for example, HTTP, FTP, an email server) can access or are blocked from the Internet.
NETGEAR 4G LTE Modem LM1200 To set up a blacklist of applications and services: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button.
NETGEAR 4G LTE Modem LM1200 Your settings are saved. The modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. Any services and applications that are in the blacklist are blocked from accessing the Internet. Any services and applications that are not on the blacklist are allowed to access the Internet.
NETGEAR 4G LTE Modem LM1200 6. From the Port Filtering menu, select White List. If this is the first time that you set up the whitelist, the table is empty. 7. Add a service or application to the whitelist: a. In the Label field, enter a name for the service or application. b. In the Port field, enter the port number that is associated with the service or application. c. From the Protocol menu, select the protocol (TCP or UDP) that is associated with the service or application. d. Click the + button.
NETGEAR 4G LTE Modem LM1200 To view services and applications on the blacklist or remove a service or application from the blacklist: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field.
NETGEAR 4G LTE Modem LM1200 View Services and Applications on the Whitelist and Remove a Service or Application From the List If you enabled the whitelist, you can view services and applications on the whitelist and remove a service or application from the whitelist. To view services and applications on the whitelist or remove a service or application from the whitelist: 1. Launch a web browser from a device that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. The service or application that you removed from the whitelist is now blocked from accessing the Internet. Disable Port Filtering You can disable port filtering. If you do so, the entries on the blacklist and whitelist become hidden but are not removed.
NETGEAR 4G LTE Modem LM1200 Manage SIM Card Security You can create another level of security by establishing a PIN that you must enter before modem can access the mobile broadband connection and before you can make changes to the mobile broadband connection. Note: If you enable SIM card security, you must enter the SIM PIN each time that you turn on the modem before the modem can access the mobile broadband network.
NETGEAR 4G LTE Modem LM1200 To enable SIM card security: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button.
NETGEAR 4G LTE Modem LM1200 Enter the SIM PIN to Enable the Modem to Connect to the Internet If you enable SIM card security, you must enter the SIM PIN each time that you turn on the modem before the modem can access the mobile broadband network. WARNING: Be careful entering the SIM PIN multiple times because you can enter only a limited number of incorrect PINs before the SIM card is blocked. The number of allowed attempts depends on the SIM card.
NETGEAR 4G LTE Modem LM1200 A pop-up window similar to the following one displays. 6. In the Enter SIM PIN field, enter the PIN. You are allowed only a limited number of attempts to enter the correct PIN. If you run out of available attempts, the SIM card is blocked. The number of allowed attempts depends on the SIM card. If the SIM card is blocked, contact your mobile broadband service provider to receive a PIN unlock code (PUK) to unblock the PIN. The Submit button displays after you enter the PIN. 7.
NETGEAR 4G LTE Modem LM1200 5. Select Settings > Mobile > SIM Security. 6. Click the Update SIM PIN link. 7. In the Current SIM PIN field, enter the old PIN. 8. In the New SIM PIN field and Verify SIM PIN fields, enter the new PIN. 9. Click the Submit button. 10. Click the OK button. Your settings are saved. Make sure that you write down your new PIN and store it in a safe place. Disable SIM Card Security If you no longer need SIM card security, you can disable it.
NETGEAR 4G LTE Modem LM1200 The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Mobile > SIM Security. 6. Click the Disable button. 7. In the SIM PIN field, enter the PIN. You are allowed only a limited number of attempts to enter the correct PIN. If you run out of available attempts, the SIM card is blocked.
NETGEAR 4G LTE Modem LM1200 Unblock the SIM Card With a PUK Before you start the following procedure, contact your mobile service provider to receive a PIN unlock key (PUK) that lets you unblock the SIM card. WARNING: Be careful entering the PUK multiple times because you can enter only a limited number of incorrect PUKs. The number of allowed attempts depends on the SIM card. If you run out of available attempts, you might need to contact your mobile broadband service provider again.
NETGEAR 4G LTE Modem LM1200 You are allowed a limited number of attempts to enter the correct PUK. The number of attempts depends on the SIM card. If you run out of available attempts, you might need to contact your mobile broadband service provider again. The Submit button displays after you enter the PUK. 7. Take one of the following actions: • If your mobile service provider provided you with a new SIM code, enter it in both the Enter New SIM PIN and Verify SIM PIN fields.
5 Manage the Modem and Monitor Usage and the Network This chapter describes how to manage the firmware and configuration file of the modem and monitor data usage and the network.
NETGEAR 4G LTE Modem LM1200 Upgrade the Firmware of the Modem The modem’s firmware (also referred to as software) is stored in flash memory. The modem automatically checks for new firmware once a week. Firmware updates generally comprise enhancements and fixes to the functionality of the modem and modem’s web pages. If the modem detects new firmware, the modem’s web page displays an alert and options to download the update the firmware.
NETGEAR 4G LTE Modem LM1200 The page shows the progress of the firmware upload in percentage completed. The firmware update process takes several minutes. When the update is complete, the modem restarts. After several minutes, the modem becomes available again. 9. Verify that the modem runs the new firmware: a. Log back in to the modem. The Dashboard page displays. b. In the upper right corner, click the About link. The page displays details about the modem.
NETGEAR 4G LTE Modem LM1200 5. Select Settings > General > Software and Reset. 6. In the Download / Backup Settings section, click the Save button. 7. Choose a location to store the file on your computer. The default name of the backup file is export.cfg. 8. Follow the directions of your browser to save the file. Restore the Settings If you backed up the configuration settings, you can restore the settings from a file. (You can maintain several backup files.
NETGEAR 4G LTE Modem LM1200 6. In the Restore Settings section, click the Browse button. The default name of the backup file from which you can restore the configuration is export.cfg. 7. Follow the directions of your browser to locate and select the file. 8. Click the Submit button. The configuration is uploaded to the modem. When the restoration is complete, the modem restarts.
NETGEAR 4G LTE Modem LM1200 Use the Modem’s Web Pages to Reset the Modem to Factory Defaults CAUTION: This process erases all settings that you configured in the modem. To reset the modem to factory default settings with the modem’s web pages: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1.
NETGEAR 4G LTE Modem LM1200 The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session. You can also change the billing start date for display only or reset the data counter (see Change the Billing Cycle Counter or Reset the Data Counter on page 55). To view detailed data usage: 1. Launch a web browser from a device that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 3. If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays. 5. In the Monthly Usage section, in the Plan Limit field, enter the amount of data that you want to track. The Submit button displays after you enter an amount. 6. From the menu, select MB or GB. 7. Click the Submit button.
NETGEAR 4G LTE Modem LM1200 To change the start date of the billing cycle counter or to reset the data counter: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4.
NETGEAR 4G LTE Modem LM1200 4. Click the Sign In button. The full Dashboard page displays. On the left, below the menu, the following information displays: • Signal strength. Five bars indicate the strongest signal. One bar indicates the weakest signal. • Service provider. The name of the mobile broadband service provider (or operator). • Type of service. The type of service is indicated by icons that are described in the following table. Different service providers can use different icons.
NETGEAR 4G LTE Modem LM1200 View Account Details and Other Details About Your Modem You can view details about your modem such as the mobile number, IMEI (International Mobile Station Equipment Identity), firmware version and related information, and so on. To view details about your modem: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2.
NETGEAR 4G LTE Modem LM1200 The displayed details are self-explanatory, except for the following information in the Account Details section: • • Information that is associated with the SIM card: - IMSI. International Mobile Subscriber Identity (IMSI), used to identify the subscriber account (that is, the SIM card) on the network. - ICCID. Integrated Circuit Card Identifier (ICCID). This is the serial number of the SIM card. Information that is associated with the modem: - IMEI.
NETGEAR 4G LTE Modem LM1200 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Mobile > Status Details. The information that is displayed on this page is not described in this manual. If you experience mobile broadband service problems, this information might be requested by NETGEAR support or by the support team of your mobile broadband service provider.
NETGEAR 4G LTE Modem LM1200 • [YYYYYY] is the model number, which consists of 6 characters. For example, LM1200. • [ZZZZZZZZZZZZZ] is the factory serial number (FSN), which consists of 13 characters. For example, 4PX123AB1234C. • [Text] is the actual message content. For example, software update is available. An example of an SMS alerts message is: 003 LM1200 4PX123AB1234C software update is available. To set up SMS alerts: 1. Launch a web browser from a device that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 The Submit button displays after you enter a phone number. 7. Select one or more check boxes for the alerts that the modem must send: • Software Update Available. The modem detects that new firmware is available. • 3G/4G LTE Data Limit Warning. The configured mobile broadband data limit is about to be exceeded. • 3G/4G LTE Data Limit Exceeded. The configured mobile broadband data limit was exceeded.
NETGEAR 4G LTE Modem LM1200 The full Dashboard page displays. The Enable Data Alerts check box and slider display only after you specify a plan limit for the data counter. 5. Make sure that the Enable Data Alerts check box is selected. By default, the Enable Data Alerts check box is selected. 6. Move the slider to set the percentage of the data that is still available on your plan limit. The percentage displays next to the Enable Data Alerts check box. Your settings are saved.
NETGEAR 4G LTE Modem LM1200 To view alerts: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays.
NETGEAR 4G LTE Modem LM1200 The Submit button displays after you change the selection. 7. Click the Submit button. Your settings are saved and the LEDs turn off.
6 Frequently Asked Questions This chapter provides answers to questions that might come up about your modem.
NETGEAR 4G LTE Modem LM1200 What do I do when I can’t connect a device to the modem? If you are experiencing problems connecting to the modem, try the following suggestions: • Disconnect your device from the modem. • Turn off your modem, wait 10 seconds, and turn on your modem. • Restart your device. • Wait for the modem to connect to the network before you connect the Ethernet cable to your device. • Turn off or temporarily disable any security programs or firewalls on your device.
NETGEAR 4G LTE Modem LM1200 Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources such as electrical generators or WiFi devices. Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). Can I connect multiple LAN devices to the modem? By connecting the modem to an Ethernet switch or hub, you can connect multiple Ethernet devices such as printers, credit card terminals, and computers to the modem.
NETGEAR 4G LTE Modem LM1200 How do I disconnect from the mobile broadband network? To disconnect from the network: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. 2. In the address field of your browser, enter http://192.168.5.1. The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password.
NETGEAR 4G LTE Modem LM1200 Table 4. Find your computer’s IP address Operating System Task Description Windows 7 To find the IP address on a Windows 7 device: 1. Select Start > Run. The Run window opens. 2. Enter cmd or command and click the OK button. The Command Prompt window opens. 3. At the command prompt, enter ipconfig and press Enter. For an Ethernet connection, the IP address might be listed in the Ethernet adapter Local Area Connection section. 4.
NETGEAR 4G LTE Modem LM1200 Table 4. Find your computer’s IP address (Continued) Operating System Task Description MAC To find the IP address on a Mac OS X device: 1. From the Apple menu, select System Preferences > Network. The network settings display. 2. Select the Ethernet adapter. The IP address is displayed in the right pane. Other To find the IP address on devices running other operating systems, refer to the user documentation for your operating system or computer.
NETGEAR 4G LTE Modem LM1200 Table 5. Find a device’s MAC address Operating System Task Description Windows 7 To find the MAC address on a Windows 7 device: 1. Select Start > Run. The Run window opens. 2. Enter cmd or command and click the OK button. The Command Prompt window opens. 3. At the command prompt, enter ipconfig /all and press Enter. For an Ethernet connection, the MAC address (physical address) might be listed in the Ethernet adapter Local Area Connection section. 4.
NETGEAR 4G LTE Modem LM1200 Table 5. Find a device’s MAC address (Continued) Operating System Task Description Windows 10 To find the MAC address on a Windows 10 device: 1. In the Task bar, click the Search field. 2. Enter Command Prompt. 3. In the search results, click Command Prompt. The Command Prompt window opens. 4. At the command prompt, enter ipconfig /all and press Enter.
7 Alerts and Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your modem. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for more product information and contact information.
NETGEAR 4G LTE Modem LM1200 Alert Messages The modem can display alerts to advise you of device status changes. The following table describes alerts that might display. For information about how to view alerts, see View Alerts on page 63. Table 6. Alert messages Alert Message or Code Description or Solution SIM card alerts SIM Not Installed Ensure that the nano SIM card is installed correctly. See Install the Nano SIM Card on page 8.
NETGEAR 4G LTE Modem LM1200 Table 7. Quick tips for troubleshooting Problem Possible Solution You cannot connect to the Internet over the mobile broadband connection. See also Troubleshoot the Mobile Broadband Internet Connection on page 79. Check with your mobile broadband service provider to ensure that good coverage exists in the area. Make sure that your mobile broadband account is active. Make sure that the SIM card is inserted correctly into the modem (see Install the Nano SIM Card on page 8 ).
NETGEAR 4G LTE Modem LM1200 Troubleshoot With the LEDs The following table describes error conditions that are indicated by the LEDs. Table 8. LED descriptions (error conditions) Designation Icon or LED Description Power Solid amber. The modem is starting up. Solid green. The modem is receiving power and is connected to the mobile broadband network and the Internet. Blinking amber. Device error. For more information, see Troubleshoot With the LEDs on page 77. Off. The modem is not receiving power.
NETGEAR 4G LTE Modem LM1200 LAN LED Is Off If the LAN LED is off when you connect a device to the Gigabit Ethernet port of the modem, check the following: • The Ethernet cable connections are secured at the modem and at the device at the other end of the cable. • The power of the device at the other end of the cable is turned on. • You are using the correct cable.
NETGEAR 4G LTE Modem LM1200 Troubleshoot the Mobile Broadband Internet Connection If your modem cannot access the Internet, check the mobile broadband connection: • Make sure that a SIM card is installed in the modem. SIM cards from other devices do not function in the modem and this SIM card does not function in other devices. For information about inserting the SIM cards, see Install the Nano SIM Card on page 8.
NETGEAR 4G LTE Modem LM1200 If the IP address is shown as 0.0.0.0, the modem did not obtain an IP address from the mobile broadband service provider. If this situation occurs, do the following: • Make sure that an APN profile exists for your mobile broadband service provider (see Manage APN Profiles for Mobile Broadband Connections.). • Turn off the modem and then turn it back on. If you still cannot obtain an Internet IP address, contact your mobile broadband service provider.
NETGEAR 4G LTE Modem LM1200 TCP/IP Network Not Responding Most TCP/IP terminal devices and routers include a ping utility for sending an echo request packet to the designated device. The device responds with an echo reply to tell whether a TCP/IP network is responding to requests. Test the LAN Path to Your Modem You can ping the modem from your computer to verify that the LAN path to your modem is set up correctly. To ping the modem from a Windows computer: 1.
NETGEAR 4G LTE Modem LM1200 To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, enter ping -n 10 IP address. IP address is the IP address of a remote device such as your mobile broadband service provider’s DNS server. If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem on page 81 display.
A Default Settings and Specifications The appendix contains the following sections: • • Factory Default Settings Technical and Environmental Specifications 83
NETGEAR 4G LTE Modem LM1200 Factory Default Settings You can reset the modem to the factory default settings, which are shown in the following table. For more information about resetting the modem to its factory default settings, see Return the Modem to Its Factory Default Settings on page 52. Table 9. LM1200 modem factory default settings Feature Default Settings Login User login URL http://192.168.5.1 Admin user name The modem does not require an admin user name.
NETGEAR 4G LTE Modem LM1200 Table 9. LM1200 modem factory default settings (Continued) Feature Default Settings NAT Disabled VPN pass-through Enabled Technical and Environmental Specifications Table 10. LM1200 modem specifications Feature Description Data and routing protocols TCP/IP, DNS relay, NAT (many-to-one), TFTP client, VPN pass-through, DNS Power adapter • DC 5V, 2A • USB Type-C cable Dimensions and weight 4.56 by 4.56 by 1.27 in (116 x 116 x 32.25 mm) 0.
B Wall-Mount the Modem This appendix describes how to wall-mount the modem.
NETGEAR 4G LTE Modem LM1200 Position Your Modem Use the Signal Strength LED on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: • Place your modem close to a window but avoiding direct sunlight. A window location gives the best conditions for receiving a strong 4G LTE signal.
NETGEAR 4G LTE Modem LM1200 Mount Your Modem To wall-mount the modem: 1. Drill holes in the wall where you want to wall-mount the modem. 2. Install wall anchors in the holes. 3. Use pan head Phillips wood screws, 3.5 x 20 mm (diameter x length, European) or No. 6 type screws, 1 inch long (U.S.).
NETGEAR 4G LTE Modem LM1200 4. Insert screws into the wall anchors, leaving 1/8 inch (3 mm) of each screw exposed. 1/8 inch (3 mm) 5. Attach the modem to the screws and secure it into place.
Quick Start LTE Modem LM1200
What’s in the box USB power adapter LM1200 Modem USB type C cable Ethernet cable Rear panel ([WHUQDO DQWHQQD 76 SRUWV Nano SIM card slot Reset button Power 86% 7\SH & SRUW Gigabit Ethernet ports* $ IXWXUH ŴUPZDUH XSJUDGH ZLOO HQDEOH WKH :$1 SRUW
Install the nano SIM card To obtain an activated SIM card, contact your mobile broadband service provider. 1. Ensure that power to the modem is off. 2. Align the nano SIM card with the notch toward the nano SIM card slot and the chip side facing down. 3. Gently insert the nano SIM card into the SIM card slot.
Power on your modem 1. Connect the USB cable to the Power port on the modem and to the provided power adapter. 2. Plug the power adapter into an indoor power outlet. Note: We recommend connecting the USB cable only to the power adapter that came in the package. Connecting the USB cable to a USB port on a computer might not work correctly. The Power LED lights solid amber and then lights solid green. The modem searches for the mobile broadband network for the nano SIM, which might take several minutes. 3.
Connect your modem You can connect a router or computer to the LM1200 modem LAN port. (Your computer must have an (WKHUQHW SRUW 7KH :$1 SRUW LV UHVHUYHG IRU XVH LQ D WAN failover connection. To connect a router: 1. Connect an Ethernet cable to the LAN port on the LM1200 modem. 2. Connect the other end of the Ethernet cable to the WAN or Internet port on the router. 3. For broadband Internet access, connect your computer or mobile device to the router.
Manage your modem You can log in to your modem to view and change its settings from a computer that is connected to the modem with an Ethernet cable. Your computer must have an Ethernet port. To access your modem settings: 1. Connect an Ethernet cable to the LAN port on the modem and the Ethernet port on the computer. 2. Launch a web browser from the computer. 3. ,Q WKH DGGUHVV ŴHOG RI WKH ZHE EURZVHU HQWHU http://192.168.5.1. 4.
Add and activate a FXVWRP $31 SURŴOH If the modem does not automatically connect to your broadband network, contact your mobile service SURYLGHU IRU WKH $31 SURŴOH WKDW WKH\ UHTXLUH 7KHQ ORJ LQ WR WKH PRGHP DQG HQWHU WKH FXVWRP $31 SURŴOH settings. 1. Launch a web browser from a computer or mobile device that is connected to the modem. 2. ,Q WKH DGGUHVV ŴHOG RI WKH ZHE EURZVHU HQWHU http://192.168.5.1. The limited Dashboard page displays. 3.
6. (QWHU WKH VHWWLQJV IRU WKH QHZ $31 SURŴOH Use the information that your mobile service provider gave you. If your mobile service provider did not specify some settings, leave the default settings. 7. Click the Save button. 7KH QHZ $31 SURŴOH GLVSOD\V RQ WKH SDJH EXW LV QRW \HW WKH DFWLYH SURŴOH 8. 6HOHFW WKH UDGLR EXWWRQ QH[W WR WKH $31 SURŴOH that you just added. 7KH PRGHP QRZ XVHV WKH VHOHFWHG $31 SURŴOH WR establish a connection with the mobile broadband network of the mobile service provider.
Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. LED Description Power • Solid amber: The modem is starting up. • Solid green: The modem is powered on. • Blinking amber: Device error. Ethernet LAN • Solid amber: A device is connecting to this port. • Green: A device is connected to this port.
Regulatory and Legal For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/. See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacypolicy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions.
Data Sheet | LM1200 LM1200 4G LTE Modem Performance & Use • Fast and reliable LTE connection—Maximize your speeds in areas where cable, DSL or fiber Internet are limited or unavailable • Instant LTE Internet—Plug in an active Nano SIM card from your service provider and instantly access the LTE network as the primary connection for your home or business • Works with any WiFi router or system—Connect to any WiFi router or system for a boost in range and speed • Gigabit Ethernet ports—Two (2) Gigabit Eth
Data Sheet | LM1200 LM1200 4G LTE Modem Bring 4G LTE Internet to your home or office. Connect the modem directly to any device or any WiFi router. 4G LT E IN TE RN ET 4G LTE Cellular Network WiFi Router or System LM1200 4G LTE Modem‡ ‡ Compatible with activated Nano SIM cards from major 4G LTE service providers.
Data Sheet | LM1200 LM1200 4G LTE Modem Package Contents External Ports Support • LM1200 4G LTE Modem • One (1) USB Type-C for power • USB power adapter • Two (2) Gigabit Ethernet ports** • 90-day complimentary technical support following purchase from a NETGEAR authorized reseller • USB Type-C cable • One (1) Nano SIM slot • Ethernet cable • Two (2) TS9 RF ports • Join the NETGEAR Community Forum. Visit http://community.netgear.
