User Manual Nighthawk® 5G Mobile Hotspot Pro Models: 5100 September 2020 202-12067-01 NETGEAR, Inc. 350 E.
Nighthawk 5G Mobile Hotspot Pro Support See your warranty card for warranty and service information. For additional information, visit www.netgear.com/support to access the full user manual (this document) and to download firmware updates. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Contents Chapter 1 Get Started Get to Know Your Mobile Hotspot.....................................................9 Top Front View.................................................................................9 Power Button..................................................................................10 LCD Home Screen.........................................................................10 Download the NETGEAR Mobile App.............................................11 Install the Battery...........
Nighthawk 5G Mobile Hotspot Pro Change the LCD Screen Display Settings From a Web Browser...........................................................................................27 Battery Tips..........................................................................................27 General Battery Safety.......................................................................28 Appropriate Batteries and Chargers................................................29 Battery Disposal..........................
Nighthawk 5G Mobile Hotspot Pro Manage WiFi Settings........................................................................51 Specify WiFi Settings From the Touch Screen...........................51 Specify WiFi Settings From the NETGEAR Mobile App............52 Specify WiFi Settings From a Web Browser...............................52 Configure Always-On WiFi...........................................................53 Enable the Data Saver From a Web Browser.............................
Nighthawk 5G Mobile Hotspot Pro Restore the Mobile Hotspot Settings..........................................69 Factory Reset.......................................................................................70 Disable the Factory Reset Button.................................................70 Factory Reset From the NETGEAR Mobile App.........................71 Factory Reset From the Touch Screen........................................71 Factory Reset From a Web Browser.................................
Nighthawk 5G Mobile Hotspot Pro How do I find a device’s MAC address on a Mac OS X device?.82 Where can I find more information?................................................83 Chapter 9 Troubleshooting Diagnostics..........................................................................................85 The WiFi Network Name Is Not in the List of Networks.................85 The No Signal Icon Displays..............................................................
1 Get Started This chapter provides an overview of the Nighthawk 5G Mobile Hotspot and instructions for how to set up your Nighthawk 5G mobile hotspot pro and connect to the Internet.
Nighthawk 5G Mobile Hotspot Pro Get to Know Your Mobile Hotspot Your mobile hotspot lets you create a WiFi access point in any location with cellular network coverage. Use a WiFi access point to connect your computer or mobile devices to your service provider’s mobile broadband network and connect to the Internet.
Nighthawk 5G Mobile Hotspot Pro • LAN/WAN port. You can connect an Ethernet-compatible device to this port. Devices connected to the mobile hotspot over WiFi and devices connected to this port can send and receive information to each other. When you are using an Ethernet connection, you can use the USB type C cable and the AC adapter to recharge the mobile hotspot battery. Note: You can use an Ethernet connection and a tethered USB connection at the same time to access the mobile hotspot.
Nighthawk 5G Mobile Hotspot Pro 1 3 4 2 5 6 Figure 2. LCD screen Touch an icon to see the Wifi settings, connected devices, Messages, or additional options. Number Description 1 Main WiFi with number of connections. 2 Data Saver. 3 Guest WiFi with number of connections 4 Messages. Number of messages received from the service provider. 5 Always-on Wifi. Indicates status of always-on WiFi. 6 Settings. Tap icon to show Settings menu.
Nighthawk 5G Mobile Hotspot Pro Install the Battery Your SIM card is preinstalled.
Nighthawk 5G Mobile Hotspot Pro (Continued) Number Description 4 Enlargement of battery contacts 5 Reset To install the battery: 1. Make sure that power to the mobile hotspot is off. 2. Remove the cover on the bottom of the mobile hotspot. Place your thumbs on the arrows on the cover and press down while sliding the cover up. 3. Align the battery connectors and insert the battery. 4. Replace the mobile hotspot cover.
Nighthawk 5G Mobile Hotspot Pro Set Up the Mobile Hotspot Using the Touch Screen The first time you start the mobile hotspot, you can set the admin password, and change the WiFi name and WiFi password, using the Touch Screen. 1. Press and hold the Power button for 3 seconds. To better safeguard your network, the first time you turn on your mobile hotspot, you are asked to set up your login credentials. 2. Follow the onscreen instructions to custoize your settings.
Nighthawk 5G Mobile Hotspot Pro Use the Mobile App to Set Up the Mobile Hotspot To set up the mobile router: 1. Launch the NETGEAR Mobile app. The app prompts you to change the password for the admin user name and to change the WiFi name and WiFi password. Note: The default password for the admin user name is admin. We strongly recommend that you change this password to a more secure password. 2. Follow the onscreen instructions to set up your mobile router.
2 Connect to the Mobile Hotspot This chapter covers the following topics: • Connect to the NetworkMobile Hotspot on page 17 • Use the NETGEAR Mobile App to Access the Mobile Hotspot on page 18 • Use a Web Browser to Access the Router on page 20 • Access the Moble Router Directly From the Touch Screen on page 21 • Log Out of the Mobile Hotspot Web UI on page 21 16
Nighthawk 5G Mobile Hotspot Pro Connect to the Mobile Hotspot Network You can connect your computers and mobile devices to the mobile hotspot WiFi network. You can also connect a computer to the mobile hotspot through a tethered connection using the USB cable that came in the package with the mobile hotspot. Note: If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).
Nighthawk 5G Mobile Hotspot Pro Tethered Connection To connect the mobile hotspot to the USB port on your computer: Attach one end of the USB (type C) cable to the mobile hotspot and plug the other end into the USB port on your computer. Your computer automatically connects to the mobile hotspot LAN (local area network). The first time you connect this way, your computer might display notifications about detecting a new device.
Nighthawk 5G Mobile Hotspot Pro To log in to the mobile router from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. You might be prompted to enter the admin password. During setup, you were prompted to change this password (the default password is attadmin). 3. If prompted, enter the admin password.
Nighthawk 5G Mobile Hotspot Pro (Continued) Icon Description Icon Description Messages Settings Media (not supported) Power Use a Web Browser to Access the Mobile Hotspot When you connect to the network (either with WiFi or with a tethered connection), you can use a web browser to access the mobile hotspot to view or change its settings. To log in to the mobile hotspot from a web browser: 1. From a computer that is connected to your network, launch a web browser. 2.
Nighthawk 5G Mobile Hotspot Pro The user name is admin. The user name and password are case-sensitive. Access the Moble Router Directly From the Touch Screen 1. Press the Power button to wake up the mobile hotspot. 2. Tap the LCD screen to unlock the screen. Log Out of the Mobile Hotspot Web UI To log out of the mobile hotspot Web UI: 1. Go to the Web UI Main Menu. 2.
3 Manage Battery Usage and Charging This chapter includes the following sections: • • • • • • • • Extend Battery Life Use the Mobile Hotspot Without a Battery Recharge the Battery Change the LCD Screen Display Battery Tips General Battery Safety Appropriate Batteries and Chargers Battery Disposal 22
Nighthawk 5G Mobile Hotspot Pro Extend Battery Life The mobile hotspot, by default, is configured to optimize battery life. If your mobile hotspot is plugged in for an extended period of time, the mobile hotspot automatically reduces charging levels to help protect battery life.
Nighthawk 5G Mobile Hotspot Pro Quick Charge the Battery The mobile hotspot supports Quick Charge 2.0 technology. You can charge the mobile hotspot battery with a Quick Charge–certified power adapter, which charges the battery up to 75 percent faster than regular power adapters by increasing the charging power. The current rating on the Quick Charge–certified power adapter must be greater than 1.5A. Recharge the Battery From a Wall Socket To recharge the battery from a wall socket: 1.
Nighthawk 5G Mobile Hotspot Pro Recharge the Battery From a Computer USB Port To recharge the battery from the USB port on your computer: Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port on your computer. The Battery icon on the LCD indicates that the battery is charging. Note: The LCD goes into sleep mode after a set time to extend battery life. To wake up the LCD, tap the Power button.
Nighthawk 5G Mobile Hotspot Pro 5. In the TETHERING section, select Charge only. Your settings are saved. When you connect the USB type C cable, the mobile router battery charges, but you cannot use the tethered connection to access the mobile hotspot with a web browser. Change the LCD Screen Display You can change the brightness and the time-out for the LCD.
Nighthawk 5G Mobile Hotspot Pro 4. Tap Settings. The Settings page displays. 5. To change the screen brightness, select General and then use the slider to specify the brightness. 6. To configure screen lock, select Screen Lock and then set Screen Lock to On or Off. 7. Set WiFi Info on Home to On or Off. Change the LCD Screen Display Settings From a Web Browser To change the display screen settings: 1. From a computer that is connected to your network, launch a web browser. 2.
Nighthawk 5G Mobile Hotspot Pro • If a battery exhibits significantly shorter runtime or discharge capacity compared to when it was new, it reached the end of its reasonable lifetime. Consider replacing it. • If a battery does not charge or exhibits excessive charging time, it is possible that it reached the end of its life and might need to be replaced. • All batteries degrade and lose charge capacity over time as a result of use or storage and must eventually be replaced.
Nighthawk 5G Mobile Hotspot Pro • When the battery is outside the device, do not allow the battery to come in contact with metal objects, such as coins, buttons, jewelry, or tools. • Do not disassemble or modify batteries. Do not use a battery for anything other than its intended purpose. Appropriate Batteries and Chargers Observe the following guidelines: • Use only approved batteries in the device. Purchase only products and accessories recommended by NETGEAR or your carrier.
4 Manage Your Internet Connection This chapter explains how to manage your mobile hotspot Internet connection.
Nighthawk 5G Mobile Hotspot Pro Offload Your Mobile Internet Connection Data offloading lets you transfer the mobile hotspot’s Internet connection from mobile broadband to another WiFi or Ethernet connection. Data offloading reduces the amount of data that you are using on the cellular connection. You might want to use this feature if you are in an area in which many others are using cellular connections at the same time or in areas with poor cellular reception.
Nighthawk 5G Mobile Hotspot Pro Enable Data Offloading Over WiFi From the NETGEAR Mobile App To enable data offloading from the NETGEAR mobile app: 1. Launch the NETGEAR Mobile app on your smartphone. 2. Swipe down. The dashboard displays. 3. Tap Offloading. The Offloading page displays. 4. Select WiFi. The Offloading page displays a list of WiFi networks in your area. 5. To connect to a network on the list, do the following: a. Tap a WiFi network. b.
Nighthawk 5G Mobile Hotspot Pro Specify Cellular Settings From the Touch Screen From the Touch Screen, you can add and edit APNs, domestic data, and international roaming. To specify cellular settings from the Touch Screen: 1. Tap Settings. 2. Tap Broadband. 3. In Mobile Broadband, do the following: • Tap APN, and then, in APN make an APN setting. • Set Domestic Data to On or Off. • Set Int'l Roaming to On or Off. • Tap Status to view detailed status information.
Nighthawk 5G Mobile Hotspot Pro Specify Cellular Settings From a Web Browser To specify cellular settings: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Advanced Settings > Cellular. 5. Change the settings as needed.
Nighthawk 5G Mobile Hotspot Pro 6. To add an Access Point Name (APN) with its profile settings, do the following: a. Click the ADD button b. Complete the fields. c. Click the ADD button. The Cellular page displays the APN. d. To make this APN the active APN, click the radio button next to the APN name. The APN is now the active APN. The Cellular Settings page also displays a check box next to the new APN name. This check box lets you select the APN so that you can delete it.
5 Control Internet Access The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
Nighthawk 5G Mobile Hotspot Pro Set Up Parental Controls You can set up Parental Control from a web browser or by using the NETGEAR Mobile App. With the browser method, the first time that you select Parental Controls, your browser goes to the Live Parental Controls website, where you can learn more about parental controls and download the application.
Nighthawk 5G Mobile Hotspot Pro The device is added to the list. 10. Click the Apply button. Your settings are saved. Access Control You can use access control to set up a list of devices to be blocked from accessing the mobile hotspot or to be allowed access. Set Up Access Control From the Touch Screen Using the Touch Screen, you can block the connected devices: 1. Tap Devices. 2. On the list of Devices, tap a device name. 3. Choose between All Devices, Block List, or White List and tap that item.
Nighthawk 5G Mobile Hotspot Pro Set Up Access Control From a Web Browser To set up access control: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Security > Access Control. The Access Control page displays. 5. Select the Enable check box. 6.
Nighthawk 5G Mobile Hotspot Pro 5. Scroll down to the Cient Privacy section and select the Isolate all client data check box. Turn Off USB Tethering USB tethering lets you connect to the Internet from supported computers with a USB cable and charge the mobile hotspot battery at the same time. Figure 4. Mobile router tethered to a laptop computer Turn off USB tethering if you only want to charge your mobile router with your computer.
Nighthawk 5G Mobile Hotspot Pro Turn Off USB Tethering From a Web Browser To turn off tethering: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Setup > Tethering. The Router Setup page displays. 5. In the Use USB port for section, select Charge only. 6. Click the Apply button.
Nighthawk 5G Mobile Hotspot Pro Depending on your selection, a Blocked Websites list or an Allowed Websites list displays. 7. To add a website to the list, click the ADD button and enter the website. The website is added to the list. 8. To edit an entry in the list, do the following: a. Select its check box. b. Click the Edit icon. c. Enter the changes. 9. To remove a website from the list, select its check box and then click the DELETE button. The website is removed from the list. 10.
Nighthawk 5G Mobile Hotspot Pro The NEW RULE page displays. 6. Specify the name of the rule and the days and times for the rule. 7. Select the Enable check box. 8. Click the SAVE button. Your settings are saved.
Nighthawk 5G Mobile Hotspot Pro Edit a Schedule Rule To edit a schedule rule: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Security > Schedule. The Schedule page displays. 5. Click the Edit icon. The EDIT RULE page displays. 6. Change the settings. 7. Click the SAVE button.
Nighthawk 5G Mobile Hotspot Pro Enable SIM Security If you enable SIM security, you must enter a SIM PIN each time you power on the mobile hotspot. Enable SIM Security From the NETGEAR Mobile App To enable SIM security: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap Security. The Security page displays. 5. Tap SIM Security. The SIM Security page displays. 6. Tap ACTIVATE.
Nighthawk 5G Mobile Hotspot Pro 4. Select SETTINGS > Network > SIM Security. The SIM Security page displays. 5. Click the ACTIVATE button. 6. Enter your PIN. 7. Click the Apply button. If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked, contact your network service provider to receive a PUK number to unblock the SIM. Enable Port Forwarding Port forwarding is an advanced feature.
Nighthawk 5G Mobile Hotspot Pro • IP Address. Enter the IP address of the connected device. • Port. Enter the port number or range of port numbers that the application uses. • Protocol. If you are unsure, select TCP. 8. Click the ADD button. Your settings are saved. Set Up Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security.
Nighthawk 5G Mobile Hotspot Pro Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address. To enable the DMZ and designate a computer to screen incoming traffic: 1. From a computer that is connected to your network, launch a web browser. 2.
6 Specify Mobile Hotspot Network Settings This chapter provides information about how to configure various aspects of the mobile hotspot such as WiFi settings, WAN settings, and router settings.
Nighthawk 5G Mobile Hotspot Pro Select a WiFi Profile You can view or change the mobile hotspot WiFi settings. The following WiFi profiles are available: • Dual-band WiFi (2.4 GHz and 5 GHz) . Connect 2.4 GHz and 5 GHz devices to transfer data at higher throughputs. • 2.4 GHz WiFi. Use only the 2.4 GHz WiFi band. Note: License Assisted Access is permitted under this profile. • 5 GHz WiFi. Use only the 5 GHz WiFi band. • Turn Off WiFi . This turns off the WiFi signal from the mobile hotspot.
Nighthawk 5G Mobile Hotspot Pro 6. Tap SAVE. Your settings are saved. Select a WiFi Profile From a Web Browser To select a WiFi profile: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Setup > WiFi Profiles. The WiFi Profiles page displays. 5.
Nighthawk 5G Mobile Hotspot Pro 6. Tap Options. 7. Select the WiFi Standby setting to use. 8. In WiFi Options, tap WiFi Range 9. In WiFi Range, tap the WiFi Range setting Standard or Long to use. Specify WiFi Settings From the NETGEAR Mobile App To specify the WiFi settings from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap WiFi. The WiFi page displays. 5. Change the settings.
Nighthawk 5G Mobile Hotspot Pro 6. To change the global WiFi settings, adjust the WiFi standby time or the WiFi range. 7. Click the Apply button. Your settings are saved. When you change your profile options (including disabling or enabling either WiFi network), any devices connected to the mobile hotspot are disconnected and might need to be reconnected. Configure Always-On WiFi Always-On Wifi will route all traffic over the Ethernet WAN.
Nighthawk 5G Mobile Hotspot Pro Set Up Guest Wi-Fi You can set up Guest Wi-Fi for your device. Guest Wi-Fi allows you to share your Wi-Fi with temporary visitors without exposing them to your devices on Main Wi-Fi. Note: To set up Guest Wi-Fi: 1. From the Web UI, select Guest Network. The Guest Network page appears. 2. Check the GUEST NETWORK check box. 3. Specify the password to access Guest Wi-Fi. The password can be from 8 to 63 characters in length. 4.
Nighthawk 5G Mobile Hotspot Pro Use WPS to Connect to the Mobile Router WiFi Network To connect to the mobile hotspot WiFi network, you can find the network and connect or you can use WPS. If the device is WPS enabled, you can use the WPS method to connect the device without using the WiFi password. Use WPS From the Touch Screen 1. To wake the device, press the Power button. 2. Swipe up on the Home screen. 3. Tap WPS. 4. Within two minutes, tap Pair with SSID id.
Nighthawk 5G Mobile Hotspot Pro Use WPS From a Web Browser To add a WPS-enabled WiFi device from the mobile hotspot web page: 1. From a computer that is connected to your network, launch a web browser. 2. Enter Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select Wireless. The Wireless page displays. 5. Click the WPS button for the network. The WPS page displays. 6.
Nighthawk 5G Mobile Hotspot Pro To disable or enable UPnP: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap Settings. The Settings page displays. 5. Tap General. The General page displays. 6. Tap the Enable UPnP slider. UPnP toggles off or on. Turn UPnP Off or On From a Web Browser By default, UPnP is enabled in the mobile router, but you can disable and enable this feature. To disable or enable UPnP: 1.
Nighthawk 5G Mobile Hotspot Pro Enable IP Pass-Through Mode To turn off the mobile hotspot functionality and assign the network IP address directly to the attached device, enable IP pass-through. If you make this change, the attached device restarts using a different driver configuration. WARNING: If you enable this feature, WiFi is disabled and you must use a USB cable to tether the device. Note: This feature is available to Windows computer users.
Nighthawk 5G Mobile Hotspot Pro The dashboard displays. 3. Select Settings > Other > VPN Passthrough. The ROUTER SETUP page displays. 4. Select the VPN Passthrough On radio button. The default selection is AUTO. Specify the IP Addresses That the Mobile Hotspot Assigns By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN.
Nighthawk 5G Mobile Hotspot Pro Disable the DHCP Server Feature in the Mobile Hotspot By default, the mobile hotspot acts as a DHCP server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the router. You can use another device on your network as the DHCP server, or specify the network settings of all your computers. To disable the DHCP server feature in the mobile hotspot: 1.
7 Manage Your Mobile Hotspot Network This chapter describes the router settings for administering and maintaining your router and home network.
Nighthawk 5G Mobile Hotspot Pro View the Network Information To view the device information: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > AT&T Wi-Fi Status > Network. The Network Status page displays.
Nighthawk 5G Mobile Hotspot Pro View Mobile Network Device Status From a Web Browser 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select Settings > AT&T Wi-Fi Status >Device. The Network Status page displays. View WiFi Details To view WiFi status: 1.
Nighthawk 5G Mobile Hotspot Pro 3. Swipe down. The dashboard displays. 4. Tap Network Map. The network map displays. View a Network Map From a Web Browser To view a network map: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays a network map.
Nighthawk 5G Mobile Hotspot Pro The dashboard displays. 4. Tap Connected Devices. A list of connected devices displays. View the Connected Devices From a Web Browser To view the connected devices from the mobile hotspot web page: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive.
Nighthawk 5G Mobile Hotspot Pro 3. Click the Install now button. The update installs. The mobile hotspot reboots automatically and uses the new software. Update Firmware From the NETGEAR Mobile App To update firmware using the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap Settings 5. Tap CHECK FOR UPDATE. The mobile hotspot checks for firmware updates.
Nighthawk 5G Mobile Hotspot Pro After the update completes, the mobile hotspot reboots. Change the admin Password The admin password is used to log in to the mobile hotspot with the user name admin. This password is not the one that you use for WiFi access. When you used the NETGEAR Mobile app to set up the mobile hotspot, you changed the admin password. To change it again, you must use web browser access from a computer.
Nighthawk 5G Mobile Hotspot Pro 3. Tap the Messages button. 4. Tap the message to read the full text. If you are logged in as an administrator, the Messages option on the side menu indicates unread network messages. You can view SMS messages from your network service provider on the mobile hotspot web page. 5. To delete a message, tap Delete. Manage Messages From the NETGEAR Mobile App To manage SMS messages from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile hotspot’s WiFi network.
Nighthawk 5G Mobile Hotspot Pro Back Up and Restore the Mobile Router Settings You can back up and restore mobile hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings. Back Up the Mobile Hotspot Settings To back up mobile router settings: 1. From a computer that is connected to your network, launch a web browser. 2.
Nighthawk 5G Mobile Hotspot Pro A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Administration > Backup. 5. Select the export.cfg file to restore using one of the following methods: • To browse and select a local file, click the Choose File button. • To select a backup file from the network, click the UPLOAD button. By default, mobile hotspot setting files are saved to your Downloads folder. 6.
Nighthawk 5G Mobile Hotspot Pro Factory Reset From the NETGEAR Mobile App To reset the mobile router and return it to its factory settings: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap Settings 5. Tap Factory Settings. The Firmware page displays. 6. Tap PERFORM FACTORY RESET. 7. Tap YES. The mobile hotspot resets and returns to its factory settings.
Nighthawk 5G Mobile Hotspot Pro 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS > Administration > Factory Reset. The Factory Reset page displays. 5. Click the Factory Reset button. 6. When prompted, click the Yes button to confirm. The mobile hotspot resets and returns to its factory settings. Factory Reset Using the Reset Button If the Factory Reset button is enabled, you can reset the device using the Factory Reset button.
Nighthawk 5G Mobile Hotspot Pro Note: Battery not shown to clarify the reset button location. Your battery should be installed. 5. With a sharp object such as a paperclip, press and hold the Reset button for five seconds. The mobile hotspot returns to factory settings. 6. Replace the cover on the back of the mobile hotspot. Reboot the Mobile Hotspot You can reboot the mobile hotspot from the NETGEAR mobile app or from a web browser.
Nighthawk 5G Mobile Hotspot Pro Reboot the Mobile Hotspot From the NETGEAR Mobile App To reboot the mobile hotspot from the NETGEAR mobile app: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap Power. The Power Options page displays. 5. Tap REBOOT DEVICE. The mobile hotspot reboots. Reboot the Mobile Hotspot From a Web Browser To reboot the mobile hotspot from a web browser: 1.
Nighthawk 5G Mobile Hotspot Pro Power Off the Mobile Hotspot Manually To power off the mobile hotspot manually: Press and hold the Power button on the device for a few seconds. Power Off the Mobile Hotspot From the NETGEAR Mobile App Power off the mobile router from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile hotspot’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down. The dashboard displays. 4. Tap Power. The Power Options page displays. 5. Tap POWER OFF DEVICE.
Nighthawk 5G Mobile Hotspot Pro View Details About Your Mobile Router You can view details about your device such as the model number, software version, and IMEI (International Mobile Equipment Identity). View Mobile Hotspot Details From the Touch Screen To view mobile hotspot details from the Touch Screen, select Settings>more>Device Information. View Mobile Hotspot Details From the NETGEAR Mobile App To view details about your device from the NETGEAR Mobile app: 1.
8 Frequently Asked Questions This chapter provides answers to common questions about your mobile hotspot. (Also see Troubleshooting on page 84.) The chapter covers the following topics: • • • • • • • • • • Why can’t my device connect to the mobile hotspot? Why can’t I access the Internet? Why is the signal indicator always low? Why is the download or upload speed slow? What do I do if I forget my admin login password? How do I disconnect from the mobile broadband network? The LCD is not lit.
Nighthawk 5G Mobile Hotspot Pro Why can’t my device connect to the mobile hotspot? If you are experiencing problems connecting to the mobile router, try the following suggestions: • If you are using the NETGEAR Mobile app and it does not find the mobile hotspot, make sure that your smartphone is connected to the mobile hotspot’s WiFi network. • Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on. • Restart your computer.
Nighthawk 5G Mobile Hotspot Pro Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile hotspot WiFi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). • Check WiFi interference by powering the mobile hotspot off and on to find a better WiFi channel. • Switch WiFi channel from 2.4 GHz to 5 GHz.
Nighthawk 5G Mobile Hotspot Pro 4. Select SETTINGS > Advanced Settings > Cellular. The Network Settings page displays. 5. Clear the Data check box. 6. Click the Apply button. Your settings are saved. The LCD is not lit. How do I know if the mobile hotspot is still powered on? The LCD dims to save energy. The LED continues to blink slowly to indicate that the mobile hotspot is still powered on. To wake the LCD, tap the Power button.
Nighthawk 5G Mobile Hotspot Pro How do I find my computer’s IP address on a Windows 8 device? To find the IP address on a Windows 8 device: 1. In the Charms bar, click the Search icon. 2. Select Command Prompt. 3. At the command prompt, enter ipconfig and press Enter. 4. Write down the IP address for the entry that relates to the WiFi network connection. The IP address might be listed under IPv4 Address or something similar.
Nighthawk 5G Mobile Hotspot Pro How do I find a device’s MAC address on a Windows 7, Windows 10 or Vista device? To find the MAC address on a Windows 7, Windows 10, or Vista device: 1. Open the command prompt window: a. Select Start > Run. b. Enter cmd or command and click the OK button. 2. At the command prompt, enter ipconfig /all and press the Enter button. 3. Write down the physical address for the entry that relates to the wireless network connection. It appears as a series of numbers and letters.
Nighthawk 5G Mobile Hotspot Pro Where can I find more information? Review the following: • The quick start guide that came with your mobile hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your mobile hotspot from the list of products to do the following: - Update the firmware on your device (if an update is available) - View a tutorial • Learn tips and tricks at netgear.
9 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot.
Nighthawk 5G Mobile Hotspot Pro Diagnostics To view diagnostics: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://attwifimanager or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays. 4. Select SETTINGS Mobile Hotspot Status > DIAGNOSTICS. The Diagnostics page displays.
Nighthawk 5G Mobile Hotspot Pro Cannot Log In to the Mobile Router Using a VPN If you are using your mobile hotspot while connected to a VPN, you might not be able to access the mobile hotspot web page using http://attwifimanager. To directly access the mobile hotspot web page hosted on the device, enter the address http://192.168.1.1 in your browser.
Nighthawk 5G Mobile Hotspot Pro The dashboard displays. 4. Select SETTINGS > Advanced Settings > Cellular. The Cellular page displays. 5. In the APN section, review the ISP settings. 6. To change the active APN or to change the APN settings, click the Edit icon. For more information about changing these settings, see Specify Cellular Settings on page 32.
A Specifications This appendix covers the following topics: • Mechanical Specifications on page 89 • Environmental Specifications on page 90 • Supported RF Bands on page 90 88
Nighthawk 5G Mobile Hotspot Pro Mechanical Specifications Table 2. Physical dimensions Parameter Dimension Weight 240 g with battery (8.47 oz) Length 105.5 mm (4.15 in.
Nighthawk 5G Mobile Hotspot Pro Table 2. Physical dimensions (Continued) Parameter Dimension Width 105.5 mm (4.15 in.) Thickness 20.35 mm (0.80 in.) Environmental Specifications Table 3. Recommended operating and storage temperatures Environment Temperature Storage temperature –10°C to +60°C (14°F to 140°F) Operating temperature 0°C to 35°C (32 F to 95°F) Supported RF Bands Table 4.
