User's Manual

Smart Managed Pro Switches MS510TX and MS510TXPP
Maintain the Switch and Perform
Troubleshooting
User Manual332
The System Information page displays.
5. Select Maintenance > Troubleshooting > Tech Support Info.
The Tech Support Info page displays.
6. Click the Generate Request button.
Technical support information is exported from the switch and displayed in the text
window on the page. You can then select, copy, and paste the information into a text file
on your computer.
Enable Remote Diagnostics
Use the Remote Diagnostics page to enable or disable the option to access the switch
remotely to perform diagnostics services, for example, through a Telnet connection.
To enable remote diagnostics:
1. Connect your computer to the same network as the switch.
You can use a WiFi or wired connection to connect your computer to the network, or
connect directly to a switch that is off-network using an Ethernet cable.
2. Launch a web browser.
3. In the address field of your web browser, enter the IP address of the switch.
If you do not know the IP address of the switch, see Access the Switch on page 14.
The login window opens.
4. Enter the switch’s password in the Password field.
The default password is password.
The System Information page displays.
5. Select Maintenance > Troubleshooting > Remote Diagnostics.
The Remote Diagnostics page displays.
6. Select the Enable radio button.
7. Click the Apply button.
Your settings are saved.