Owner's Manual

Troubleshooting
108
N900 Wireless Dual Band Gigabit Router R4500
Troubleshooting with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1. When
power is first applied, verify that the Power/Test LED is lit.
2. V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test
is running.
3. Af
ter approximately 30 seconds, verify the following:
• The Power/
Test LED is solid green.
• The
Internet LED is lit.
• A numb
ered Ethernet port LED is lit for any local port that is connected to a computer.
This indicates that a link has been established to the connected device.
The LEDs on the front panel of the router can be used for troubleshooting.
Power/Test LED Is Off or Blinking
• Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
• Make sure that
you are using the power adapter that NETGEAR supplied for this product.
• If the
Power/Test LED blinks slowly and continuously, the router firmware is corrupted.
This can happen if a firmware upgrade is interrupted, or if the router detects a problem
with the firmware. If the error persists, you have a hardware problem. For recovery
instructions or help with a hardware problem, contact technical support at
www.netgear.com/support.
Power/Test LED Stays Amber
When the router is turned on, the Power/Test LED turns amber for about 20 seconds and
then turns green. If the LED does not turn green, the router has a problem.
If the Power/Test LED is still amber 1 minute after you turn on power to the router:
1. T
urn off the power and then turn it back on to see if the router recovers.
2. Press and ho
ld the Reset button to return the router to its factory settings.
For more information, see Restore the Factory Settings and Password on
page 114.
If the error persists, you might have a hardware problem and should contact technical support
at www.netgear.com/support.