User Manual
Table Of Contents
- Contents
- 1. Overview
- Orbi Router and Satellite Models
- Orbi Router and Satellite Hardware Overviews
- Orbi Router Model RBR50 Hardware Overview
- Orbi Satellite Model RBS50 Hardware Overview
- Orbi Router Model RBR40 Hardware Overview
- Orbi Satellite Model RBS40 Hardware Overview
- Orbi Router Model RBR20 Hardware Overview
- Orbi Satellite Model RBS20 Hardware Overview
- Orbi Wall Plug Satellite Model RBW30 Hardware Overview
- LED Behavior
- Connect Your Router
- Place Your Satellite
- Sync Your Orbi Satellite
- Set Up an Ethernet Backhaul Connection
- Download the NETGEAR Orbi App
- 2. Connect to the Network and Access the Router
- 3. Specify Your Internet Settings
- Use the Internet Setup Wizard
- Manually Set Up the Internet Connection
- Specify IPv6 Internet Connections
- Requirements for Entering IPv6 Addresses
- Use Auto Detect for an IPv6 Internet Connection
- Use Auto Config for an IPV6 Internet Connection
- Set Up an IPv6 6rd Tunnel Internet Connection
- Set Up an IPv6 6to4 Tunnel Internet Connection
- Set Up an IPv6 Pass Through Internet Connection
- Set Up an IPv6 Fixed Internet Connection
- Set Up an IPv6 DHCP Internet Connection
- Set Up an IPv6 PPPoE Internet Connection
- Change the MTU Size
- 4. Control Access to the Internet
- 5. Optimize Performance
- 6. Specify Network Settings
- View or Change WAN Settings
- Dynamic DNS
- Set Up a Default DMZ Server
- Change the Router’s Device Name
- Change the LAN TCP/IP Settings
- Use the Router as a DHCP Server
- Disable the DHCP Server Feature in the Router
- Manage Reserved LAN IP Addresses
- Custom Static Routes
- Specify Basic WiFi Settings
- Set Up a Guest WiFi Network
- View or Change Advanced WiFi Settings
- Use the Router as a WiFi Access Point
- Generate a New Backhaul Password
- Set Up a Bridge for a Port Group or VLAN Tag Group
- Enable British Telecom IGMP Proxy Support
- 7. Manage Your Network
- Update the Router and Satellite Firmware
- Change the admin Password
- Set Up Password Recovery
- Recover the admin Password
- View Router Status
- View Satellite Status
- View and Manage Logs of Router Activity
- View Devices Connected to the Network or Edit Device Information
- View Satellites Connected to the Network or Edit Satellite Information
- Manage the Orbi Outdoor Satellite LED Lighting
- Monitor Internet Traffic
- Manage the Router Configuration File
- Set Up Remote Management
- Use Remote Access
- Remotely Access Your Router Using the genie App
- 8. Customize Internet Traffic Rules for Ports
- 9. Use VPN to Access Your Network
- 10. Troubleshooting
- 11. Supplemental Information
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following problems:
• Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are
connected.
Check that the appropriate LEDs are on for your network devices. If your router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that
are connected to your computer and router.
• Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on
your computer.
Verify that the IP address for your router and your computer are correct and that the addresses are on
the same subnet.
Test the Path From Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path
to Your Router on page 127.
If you do not receive replies, check the following:
• Check to see that the IP address of your router is listed as the default gateway for your computer. If
DHCP assigns the IP configuration of your computers, this information is not visible in your computer
Network Control Panel. Verify that the IP address of the router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP address specified by the
subnet mask) is different from the network address of the remote device.
• Check to see that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the account name on the
Internet Setup page.
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband
modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that
Troubleshooting
128
Orbi WiFi System