Orbi High-Performance AC3000 Tri-band WiFi System User Manual February 2017 202-11675-04 350 East Plumeria Drive San Jose, CA 95134 USA
Orbi High-Performance AC3000 Tri-band WiFi System Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.
Contents Chapter 1 Overview Orbi Router and Satellite Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Orbi Kit LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Optional Orbi Add-On Satellite LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Orbi High-Performance AC3000 Tri-band WiFi System Chapter 4 Control Access to the Internet Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allow or Block Access to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delete Keywords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Orbi High-Performance AC3000 Tri-band WiFi System Enable British Telecom IGMP Proxy Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Chapter 7 Manage Your Network Update the Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Check for Firmware Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Manually Update Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Orbi High-Performance AC3000 Tri-band WiFi System Use VPN to Access Your Internet Service at Home . . . . . . . . . . . . . . . . . . . . . . 117 Set Up VPN Client Internet Access in the Router . . . . . . . . . . . . . . . . . . . . . . 117 Block VPN Client Internet Access in the Router . . . . . . . . . . . . . . . . . . . . . . . . . 118 Use a VPN Tunnel to Access Your Internet Service at Home. . . . . . . . . . . . . . . 119 Chapter 10 Troubleshooting Quick Tips . . . . . . . . . . . . . . . . . . . .
1. 1 Overview The Orbi™ High-Performance AC3000 Tri-band WiFi System creates dedicated high-speed WiFi connections to your Internet service. The Orbi system includes a router and a satellite. The router connects to your modem or gateway. The satellite extends the WiFi signal throughout your home.
Orbi High-Performance AC3000 Tri-band WiFi System Orbi Router and Satellite Overview The top of the Orbi router is blue. The top of the Orbi satellite is white. Router Satellite 1 1 6 6 2 8 2 3 4 5 7 8 4 5 7 Figure 1. Orbi router and satellite, front and back views 1. Ring LED (not shown in image) 5. USB port 2. Sync button (also used for WPS connection) 6. Power On/Off button and Power LED 3. Internet port (the Orbi satellite does not include 7. DC Power connector an Internet port) 4.
Orbi High-Performance AC3000 Tri-band WiFi System LED Behavior The Orbi kit comes with a router and a satellite. You can also purchase Add-On Orbi Satellites (sold separately). When you sync a satellite to the router, the LED behavior for a Satellite that comes in a kit is different from the LED behavior for add-on satellites. Orbi Kit LEDs The following table describes the LED behavior for an Orbi router and Orbi satellite that are purchased together and come in the same kit. Table 1.
Orbi High-Performance AC3000 Tri-band WiFi System Optional Orbi Add-On Satellite LEDs You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network. Table 2. Orbi Add-On Satellite LED description LED LED Behavior Power The Power LED is located above the Power On/Off button on the rear panel. • Solid green.Power is on. • Solid amber. The satellite is rebooting. • Blinking amber. Resetting to factory default settings. • Blinking red. The firmware is corrupted. • Off.
Orbi High-Performance AC3000 Tri-band WiFi System 3. Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router. 4. Connect the power adapter to your router and plug the power adapter into an outlet. 5. If the Power LED does not light, press the Power On/Off button on the rear panel of the router. Place Your Satellite We recommend that you place your satellite in the middle of your home. Figure 2.
Orbi High-Performance AC3000 Tri-band WiFi System If you are using more than one Orbi satellite, place the Orbi router in the middle of your home with the satellites placed in separate locations. Orbi satellite Orbi satellite INTERNET Orbi router INTERNET Figure 4. Orbi router with two satellites Place a Satellite From an Orbi Kit The Orbi kit includes an Orbi router and a satellite.
Orbi High-Performance AC3000 Tri-band WiFi System Place and Sync an Add-On Satellite If you already set up an Orbi router and satellite are adding an optional add-on satellite (sold separately) follow these steps. To place and sync your satellite: 1. Place your Orbi satellite in a corner of your house that is far away from your existing Orbi router and satellite, but still within range or your Orbi router and satellite.
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Orbi High-Performance AC3000 Tri-band WiFi System Connect to the Network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN). To connect your computer to the router with an Ethernet cable: 1.
Orbi High-Performance AC3000 Tri-band WiFi System 4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections. Your computer or mobile device connects to the WiFi network. Labels The router label shows the login information, the WiFi network name and password, the router’s MAC address, and the router’s serial number. Figure 5.
Orbi High-Performance AC3000 Tri-band WiFi System • WiFi network key or password. Your router and satellite are preset with the same WiFi network name (SSID) and password for WiFi access. This information is on the router label and the satellite label. • Router login. This logs you in to the router interface from a web browser as admin.
Orbi High-Performance AC3000 Tri-band WiFi System • If you already set up the Internet connection, enter orbilogin.com in the address field for your browser to start the installation process. 4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the web page, do the following: • Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the router.
Orbi High-Performance AC3000 Tri-band WiFi System Change the Language By default, the language is set as Auto. To change the language: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
3. Specify Your Internet Settings 3 Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.
Orbi High-Performance AC3000 Tri-band WiFi System Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. To use the Setup Wizard: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
Orbi High-Performance AC3000 Tri-band WiFi System Manually Set Up the Internet Connection You can view or change the router’s Internet connection settings. Specify an Internet Connection Without a Login To specify the Internet connection settings: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password.
Orbi High-Performance AC3000 Tri-band WiFi System For the other sections in this page, the default settings usually work, but you can change them. 8. Select an Internet IP Address radio button: • Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. • Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned. The gateway is the ISP router to which your router connects. 9.
Orbi High-Performance AC3000 Tri-band WiFi System 4. Select Internet. 5. Select the Does your Internet connection require a login Yes radio button. The page adjusts. 6. From the Internet Service Provider menu, select the encapsulation method: The selections are PPPoE, PPTP, or L2TP. 7. In the Login field, enter the login name your ISP gave you. This login name is often an email address. 8. In the Password field, type the password that you use to log in to your Internet service. 9.
Orbi High-Performance AC3000 Tri-band WiFi System • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 14. Select a Router MAC Address radio button: • Use Default Address. Use the default MAC address.
Orbi High-Performance AC3000 Tri-band WiFi System Your Internet service provider (ISP) can provide this information.
Orbi High-Performance AC3000 Tri-band WiFi System 5. From the Internet Connection Type menu, select Auto Detect. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.
Orbi High-Performance AC3000 Tri-band WiFi System Use Auto Config for an IPV6 Internet Connection To set up an IPv6 Internet connection through auto configuration: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi High-Performance AC3000 Tri-band WiFi System Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here. 7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name. You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this field.
Orbi High-Performance AC3000 Tri-band WiFi System 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. In the Internet Connection Type menu, select 6rd. The router automatically detects the information in the following sections: • 6rd (IPv6 Rapid Development) Configuration.
Orbi High-Performance AC3000 Tri-band WiFi System 8. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address. 9. Click the Apply button. Your settings are saved. Set Up an IPv6 6to4 Tunnel Internet Connection The remote relay router is the router to which your router creates a 6to4 tunnel.
Orbi High-Performance AC3000 Tri-band WiFi System The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6. Select a Remote 6to4 Relay Router radio button: • Auto.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select Pass Through. The page adjusts, but no additional fields display. 6. Click the Apply button. Your settings are saved.
Orbi High-Performance AC3000 Tri-band WiFi System 6. Configure the fixed IPv6 addresses for the WAN connection: • IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router WAN interface. • Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the router’s WAN interface. • Primary DNS Server. The primary DNS server that resolves IPv6 domain name records for the router. • Secondary DNS Server.
Orbi High-Performance AC3000 Tri-band WiFi System The IPv6 page displays. 5. From the Internet Connection Type menu, select DHCP. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.
Orbi High-Performance AC3000 Tri-band WiFi System • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 10. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface.
Orbi High-Performance AC3000 Tri-band WiFi System The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN.
Orbi High-Performance AC3000 Tri-band WiFi System Change the MTU Size The maximum transmission unit (MTU) is the largest data packet a network device transmits. When one network device communicates across the Internet with another, the data packets travel through many devices along the way. If a device in the data path uses a lower MTU setting than the other devices, the data packets must be split or “fragmented” to accommodate the device with the smallest MTU.
Orbi High-Performance AC3000 Tri-band WiFi System 6. Click the Apply button. Your settings are saved. If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. The following table describes common MTU sizes and applications. Table 3. Common MTU sizes MTU Application 1500 The largest Ethernet packet size.
4. Control Access to the Internet 4 The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
Orbi High-Performance AC3000 Tri-band WiFi System Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website. You can learn more about Parental Controls or download the application. After you set up and enable parental controls, you can change the web filtering level for each device on the network through the network map page on the genie app. To set up Parental Controls: 1.
Orbi High-Performance AC3000 Tri-band WiFi System If you are creating an account, the Create a free OpenDNS account page displays. Do the following: a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays. 10. Select a radio button for a filtering level and click the Next button. The Setup is complete. 11. Click the Take me to the status page button. The Status page displays. Parental Controls are now set up for the router. 12.
Orbi High-Performance AC3000 Tri-band WiFi System You must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allowed to connect, even if a device is in the blocked list. 6. Select an access rule: • Allow all new devices to connect. With this setting, if you buy a new device, it can access your network. You don’t need to enter its MAC address on this page. We recommend that you leave this radio button selected.
Orbi High-Performance AC3000 Tri-band WiFi System 4. Select ADVANCED > Security > Block Sites. 5. Select a keyword blocking option: • Per Schedule. Turn on keyword blocking according to a schedule that you set. (See Schedule When to Block Internet Sites and Services on page 48.) • Always. Turn on keyword blocking all the time, independent of the Schedule page. 6. In the Type keyword or domain name here field, enter a keyword or domain that you want to block.
Orbi High-Performance AC3000 Tri-band WiFi System 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays. 5. Do one of the following: • To delete a single word, select it and click the Delete Keyword button. The keyword is removed from the list.
Orbi High-Performance AC3000 Tri-band WiFi System Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password.
Orbi High-Performance AC3000 Tri-band WiFi System b. Enter the starting port and ending port numbers. • If the service uses a single port number, enter that number in both fields. • To find out which port numbers the service or application uses, you can contact the publisher of the application, ask user groups or newsgroups, or search on the Internet. 9. To specify how to filter the services, select one of the following radio buttons: • Only This IP Address. Block services for a single computer.
Orbi High-Performance AC3000 Tri-band WiFi System Schedule When to Block Internet Sites and Services When you schedule blocking, the same schedule is used to block sites and to block services. For information about how to specify what you want the router to block, see Use Keywords to Block Internet Sites on page 43 and Avoid Blocking on a Trusted Computer on page 45. To schedule blocking: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > E-mail. 5. Select the Turn Email Notification On check box. 6. In the Send to This E-mail Address field, enter the email address to which logs and alerts are sent. This email address is also used for the From address. If this field is blank, log and alert messages are not sent. 7.
Orbi High-Performance AC3000 Tri-band WiFi System 12. Click the Apply button. Your settings are saved. Logs are sent automatically. If the log fills before the specified time, it is sent. After the log is sent, it is cleared from the router memory. If the router cannot email the log and the log buffer fills, the router overwrites the log.
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Orbi High-Performance AC3000 Tri-band WiFi System WiFi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic over the WiFi link. WMM QoS is automatically enabled for the router. WMM QoS prioritizes WiFi data packets from different applications based on four access categories: voice, video, best effort, and background. For an application to receive the benefits of WMM QoS, WMM must be enabled for both it and the client running that application.
Orbi High-Performance AC3000 Tri-band WiFi System To enable Universal Plug and Play: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP. The UPnP page displays. 5. Select the Turn UPnP On check box.
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Orbi High-Performance AC3000 Tri-band WiFi System View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port. To view the WAN settings: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi High-Performance AC3000 Tri-band WiFi System MTU only if you are sure that it is necessary for your ISP connection. See Change the MTU Size on page 38. • NAT Filtering. Network Address Translation (NAT) determines how the router processes inbound traffic. Secured NAT protects computers on the LAN from attacks from the Internet, but might prevent some Internet games, point-to-point applications, or multimedia applications from working.
Orbi High-Performance AC3000 Tri-band WiFi System 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select NETGEAR. 7. Select the No radio button. 8. In the Host Name field, type the name that you want to use for your URL. The host name is sometimes called the domain name. Your free URL includes the host name that you specify, and ends with mynetgear.com. For example, specify MyName.mynetgear.com. 9.
Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. 4. Select ADVANCED > Advanced Settings > Dynamic DNS. The Dynamic DNS page displays. 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select your provider. 7. Select the Yes radio button. The page adjusts and displays to show the Status, Cancel, and Apply buttons. 8. In the Host Name field, type the host name (sometimes called the domain name) for your account. 9.
Orbi High-Performance AC3000 Tri-band WiFi System 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Settings > Dynamic DNS. The Dynamic DNS page displays. 5. Change your DDNS account settings as necessary. 6. Click the Apply button. Your settings are saved.
Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved. Change the Router’s Device Name The router’s device name is its model number. This device name displays in a file manager when you browse your network. To change the router’s device name: 1.
Orbi High-Performance AC3000 Tri-band WiFi System Change the LAN TCP/IP Settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The router’s default LAN IP configuration is as follows: • LAN IP address. 192.168.1.1 • Subnet mask. 255.255.255.0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications.
Orbi High-Performance AC3000 Tri-band WiFi System 7. Change the RIP settings. Router Information Protocol (RIP) allows a router to exchange routing information with other routers. a. Select the RIP direction: - Both. The router broadcasts its routing table periodically and incorporates information that it receives. - Out Only. The router broadcasts its routing table periodically. - In Only. The router incorporates the RIP information that it receives. b. Select the RIP version: - Disabled.
Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5. Make sure that the Use Router as DHCP Server check box is selected. 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the range. This IP address must be in the same subnet as the router. b. In the Ending IP Address field, type the number at the end of the range of IP addresses.
Orbi High-Performance AC3000 Tri-band WiFi System To disable the DHCP server feature in the router: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5. Clear the Use Router as DHCP Server check box.
Orbi High-Performance AC3000 Tri-band WiFi System 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5. In the Address Reservation section of the page, click the Add button. 6. In the IP Address field, type the IP address to assign to the computer or server.
Orbi High-Performance AC3000 Tri-band WiFi System Edit a Reserved IP Address To edit a reserved address entry: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5.
Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5. Select the radio button next to the reserved address. 6. Click the Delete button. The address is removed.
Orbi High-Performance AC3000 Tri-band WiFi System In this case you must define a static route, telling your router to access 134.177.0.0 through the ISDN router at 192.168.1.100. Here is an example: • The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134.177.x.x addresses. • The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192.168.1.100.
Orbi High-Performance AC3000 Tri-band WiFi System 9. Type the IP address of the final destination. 10. Type the IP subnet mask for this destination. If the destination is a single host, type 255.255.255.255. 11. Type the gateway IP address. This address must be on the same LAN segment as the router. 12. Type a number from 1 through 15 as the metric value. This value represents the number of routers between your network and the destination.
Orbi High-Performance AC3000 Tri-band WiFi System 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes page displays. 5. In the table, select the radio button for the route. 6. Click the Delete button. The route is removed from the table.
Orbi High-Performance AC3000 Tri-band WiFi System 4. Select Wireless. 5. To change the network name (SSID), type a new name in the Name (SSID) field. The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router’s label. If you change the name, make sure to write down the new name and keep it in a safe place. 6. To change the WiFi channel, select a number in the Channel list. In some regions, not all channels are available.
Orbi High-Performance AC3000 Tri-band WiFi System To change the WPA settings: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Wireless. 5.
Orbi High-Performance AC3000 Tri-band WiFi System Set Up a Guest WiFi Network To set up a guest WiFi network: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Guest Network. 5. Select the Enable Guest Network check box. 6.
Orbi High-Performance AC3000 Tri-band WiFi System View or Change Advanced WiFi Settings To view or change advanced WiFi settings: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings.
Orbi High-Performance AC3000 Tri-band WiFi System Use the Router as a WiFi Access Point You can set up the router to run as an access point (AP) on the same local network as another router or gateway. For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem router that you already use for your Internet service. In this situation, you do not need to change the settings for the gateway or modem router.
Orbi High-Performance AC3000 Tri-band WiFi System Note: To avoid interference with other routers or gateways in your network, we recommend that you use different WiFi settings on each router. You can also turn off the WiFi radio on the other router or gateway and use the Orbi only for WiFi client access. 8. Click the Apply button. The IP address of the router changes, and you are disconnected. 9. To reconnect, close and restart your browser and enter orbilogin.com.
Orbi High-Performance AC3000 Tri-band WiFi System Check Your Internet Bandwidth You can use Ookla Speedtest to detect your Internet bandwidth. To check your Internet bandwidth using Speedtest: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays.
Orbi High-Performance AC3000 Tri-band WiFi System 6. Use the menus, radio buttons, and check boxes to set up a period during which you want to turn off the WiFi signal. 7. Click the Apply button. The Advanced Wireless Settings page displays. 8. Select the Turn off wireless signal by schedule check box to activate the schedule. 9. Click the Apply button. Your settings are saved. Set Up a Bridge for a Port Group or VLAN Tag Group This feature is available only in Singapore.
Orbi High-Performance AC3000 Tri-band WiFi System The VLAN / Bridge Settings page displays. 5. Select the Enable VLAN/Bridge Settings check box. The page expands. 6. Select the By bridge group radio button. The section expands. 7. Select a Wired Ports check box or a Wireless check box: • If your device is connected to an Ethernet port on the router, select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected.
Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings. The VLAN / Bridge Settings page displays. 5. Select the Enable VLAN/Bridge Group check box. The page expands. 6. Select the By VLAN tag group radio button. The section expands. 7. Click the Add button. The Add VLAN Rule page displays. 8. Specify the settings as described in the following table. Field Description Name Enter a name for the VLAN tag group.
Orbi High-Performance AC3000 Tri-band WiFi System port to the WiFi network name (SSID). The designated LAN port or WiFi name becomes an IPTV port with direct access to the WAN without going through NAT. To configure an IPTV port: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password.
Orbi High-Performance AC3000 Tri-band WiFi System Enable British Telecom IGMP Proxy Support You must use this feature only for British Telecom (BT) Internet Protocol television (IPTV) service. It might also work with TalkTalk IPTV service. To enable BT IGMP proxy support: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin.
7. Manage Your Network 7 This chapter describes the router settings for administering and maintaining your router and home network.
Orbi High-Performance AC3000 Tri-band WiFi System Update the Router Firmware The router firmware (routing software) is stored in flash memory. You might see a message at the top of the genie pages when new firmware is available. You can respond to that message to update the firmware, or you can check to see if new firmware is available and update your product. Check for Firmware Updates To check for new firmware and update your router: 1.
Orbi High-Performance AC3000 Tri-band WiFi System Manually Update Firmware If you own a satellite and it is connected to the router, you can log in to the router to manually upload the firmware. Note: We recommend that you always update the firmware on your satellite(s) first, and then update your router. Also, do not update the Orbi router's and satellite's firmware at the same time. To manually update the firmware on your router and satellite: 1. Visit netgear.
Orbi High-Performance AC3000 Tri-band WiFi System c. Locate and select the router firmware file you downloaded. The firmware file name ends in .img. d. Click the Upload button. The firmware is updated. Change the admin Password This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. The router label shows your unique WiFi network name (SSID) and password for WiFi access.
Orbi High-Performance AC3000 Tri-band WiFi System 6. To be able to recover the password, select the Enable Password Recovery check box. We recommend that you enable password recovery. 7. Click the Apply button. Your settings are saved. Set Up Password Recovery We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten.
Orbi High-Performance AC3000 Tri-band WiFi System Recover the admin Password We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser. To recover your password: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com.
Orbi High-Performance AC3000 Tri-band WiFi System 4. Click the ADVANCED tab. Display Internet Port Statistics To display Internet port statistics: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. 4. The BASIC Home page displays 5. Click the ADVANCED tab. 6.
Orbi High-Performance AC3000 Tri-band WiFi System The following information displays: • System Up Time. The time elapsed since the router was last restarted. • Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following information: - Status. The link status of the port. - TxPkts. The number of packets transmitted on this port since reset or manual clear. - RxPkts. The number of packets received on this port since reset or manual clear.
Orbi High-Performance AC3000 Tri-band WiFi System The following information displays: • IP Address. The IP address that is assigned to the router. • Subnet Mask. The subnet mask that is assigned to the router. • Default Gateway. The IP address for the default gateway that the router communicates with. • DHCP Server. The IP address for the Dynamic Host Configuration Protocol server that provides the TCP/IP configuration for all the computers that are connected to the router. • DNS Server.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Logs. The Logs page shows the following information: • Date and time. The date and time the log entry was recorded. • Source IP. The IP address of the initiating device for this log entry. • Target address.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Attached Devices. The Attached Devices page displays devices that are connected to the router through Ethernet (using a wired connection) or connected to a WiFi band in the WiFi network. The IP address for devices can change because the router assigns an IP address to each device when it joins the network.
Orbi High-Performance AC3000 Tri-band WiFi System 5. Select the Enable Traffic Meter check box. 6. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature: • Select the Traffic volume control by radio button and then select one of the following options: • - No Limit. No restriction is applied when the traffic limit is reached. - Download only. The restriction is applied to incoming traffic only. - Both Directions.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. 5. Click the Back Up button. 6. Specify a location on your network. A copy of the current settings is saved in the location you specified. Erase the Current Configuration Settings You can erase the current configuration and restore the factory default settings.
Orbi High-Performance AC3000 Tri-band WiFi System Restore Configuration Settings To restore configuration settings that you backed up: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings.
Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Remote Management. The Remote Management page displays. 5. Select the Turn Remote Management On check box. 6.
Orbi High-Performance AC3000 Tri-band WiFi System Use Remote Access To use remote access: 1. Launch an Internet browser on a computer that is not on your home network. 2. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number. For example, if your external address is 134.177.0.123 and you use port number 8080, enter http://134.177.0.123:8080 in your browser.
Orbi High-Performance AC3000 Tri-band WiFi System • Blue. The Orbi router and satellite successfully synced, and the connection between the router and satellite is good. • Amber. The Orbi router and satellite successfully synced, and the connection between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router. • Magenta. The Orbi router and satellite failed to sync. Move the satellite closer to the router and try again.
8. Customize Internet Traffic Rules for Ports 8 You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
Orbi High-Performance AC3000 Tri-band WiFi System Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The router can forward incoming traffic with specific protocols to computers on your local network.
Orbi High-Performance AC3000 Tri-band WiFi System 10. Click the Add button. The service displays in the list. Add a Custom Port Forwarding Service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups. 2. Launch a web browser from a computer or mobile device that is connected to the network. 3. Enter orbilogin.com. A login window opens. 4.
Orbi High-Performance AC3000 Tri-band WiFi System • Type the port numbers in the Internal port range field. 12. Type the IP address in the Internal IP address fields or select the radio button for an attached device listed in the table. 13. Click the Apply button. The service is now in the list on the Port Forwarding/Port Triggering page. Edit a Port Forwarding Service To edit a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2.
Orbi High-Performance AC3000 Tri-band WiFi System Delete a Port Forwarding Entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
Orbi High-Performance AC3000 Tri-band WiFi System How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: • Destination address. The IP address of www.example.com, which is the address of your router. • Destination port number. 80, which is the standard port number for a web server process. 2.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering. The Port Forwarding/Port Triggering page displays. 5. Select the Port Triggering radio button. The page adjusts. 6. Click the Add Service button. 7. In the Service Name field, type a descriptive service name. 8.
Orbi High-Performance AC3000 Tri-band WiFi System 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering. The Port Forwarding/Port Triggering page displays. 5. Select the Port Triggering radio button. 6. Clear the Disable Port Triggering check box.
Orbi High-Performance AC3000 Tri-band WiFi System 2. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router. 3. Your router creates an entry in its internal session table describing this communication session between your computer and the IRC server.
9. Use VPN to Access Your Network 9 You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access.
Orbi High-Performance AC3000 Tri-band WiFi System Set Up a VPN Connection A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. Secure remote access Open VPN Client Internet Figure 7. VPN provides a secure tunnel between your home network and a remote computer This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway.
Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays. 5. Select the Enable VPN Service check box. By default, the VPN uses the UDP service type and uses port 12974.
Orbi High-Performance AC3000 Tri-band WiFi System 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service in the Router on page 110. 7. Click the For Windows button to download the OpenVPN configuration files. 8. Visit openvpn.net/index.php/download/community-downloads.html to download the OpenVPN client utility. 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10.
Orbi High-Performance AC3000 Tri-band WiFi System 14. To specify the destination folder, click the Browse button and select a destination folder. A Windows Security window opens. 15. Click the Install button. The window displays the progress of the installation and then displays the final installation page. 16. Click the Finish button. 17. Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device.
Orbi High-Performance AC3000 Tri-band WiFi System Install OpenVPN Software on Your Mac Computer You must install this software on each Mac computer that you plan to use for VPN connections to your router. To install VPN client software on your Mac computer: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password.
Orbi High-Performance AC3000 Tri-band WiFi System 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service in the Router on page 110. 7.
Orbi High-Performance AC3000 Tri-band WiFi System For more information, see Specify VPN Service in the Router on page 110. 7. Click the FOR SMART PHONE button to download the OpenVPN configuration files. 8. On your Android device, download and install the OpenVPN Connect app from the Google Play Store. 9. On your computer, unzip the configuration files that you downloaded and send the files to your Android device. 10. Open the files on your Android device. 11. Open the .
Orbi High-Performance AC3000 Tri-band WiFi System Tip: You can create a shortcut to the VPN program, then use the shortcut to access the settings and select the run as administrator check box.Then every time you use this shortcut, OpenVPN automatically runs with administrator privileges. 2. Right-click the OpenVPN icon. 3. Select Connect. The VPN connection is established.You can do the following: • Launch a web browser and log in to your router.
Orbi High-Performance AC3000 Tri-band WiFi System 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays. 5. Select the Enable VPN Service radio button. 6. Scroll down to the Clients will use this VPN connection to access section, and select the All sites on the Internet & Home Network radio button.
Orbi High-Performance AC3000 Tri-band WiFi System 5. Select the Enable VPN Service radio button. 6. Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only radio button. This is the default setting.The VPN connection is only to your home network, not to the Internet service for your home network. 7. Click the Apply button. Your settings are saved. 8. Click the FOR WINDOWS or FOR MAC0SX button and download the configuration files for your VPN clients. 9.
10. 10 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information.
Orbi High-Performance AC3000 Tri-band WiFi System Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network When you restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3. Plug in the modem and turn it on. Wait two minutes. 4. Turn on the router and wait two minutes. WiFi Settings Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the router match.
Orbi High-Performance AC3000 Tri-band WiFi System 5. Press the Sync button on the router and then within two minutes, press the Sync button on the satellite. The satellite’s ring LED pulses white, then lights one of the following colors for about three minutes and then turns off: • Blue. The Orbi router and satellite successfully synced, and the connection between the router and satellite is good. • Amber.
Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. 5. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 6. Click the ADVANCED tab. The ADVANCED Home page displays. 7. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP).
Orbi High-Performance AC3000 Tri-band WiFi System Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed.
Orbi High-Performance AC3000 Tri-band WiFi System WiFi Connectivity If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem: • Does the WiFi-enabled computer or mobile device that you are using find your WiFi network? If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in the list of networks that your computer or WiFi device finds. (By default, SSID broadcast is enabled.
Orbi High-Performance AC3000 Tri-band WiFi System If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices.
Orbi High-Performance AC3000 Tri-band WiFi System • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the authorized computer.
A.
Orbi High-Performance AC3000 Tri-band WiFi System Factory Settings You can return the router or the satellite to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router or satellite for at least seven seconds. The router or satellite resets, and returns to the factory settings. The following table shows the factory default settings for the router. Table 4.
Orbi High-Performance AC3000 Tri-band WiFi System Table 4. Factory default settings for the router (continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See router and satellite labels Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto1 Country/region United States in the US; otherwise, varies by region RF channel 2.4 GHz: Auto 5 GHz: CH36 (for front haul) 5 GHz: CH153 (for back haul) in NA/PR/AU/CA and CH104 (for back haul) in EU Operating mode 1.
Orbi High-Performance AC3000 Tri-band WiFi System Technical Specifications Table 5. Router specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter • • • • Dimensions 6.7 x 3.1 x 8.89 in (170.3 x 78.9 x 225.8 mm) each Weight 1.96 lb (890.
