User Manual

Recover the Administrator Password
You can use NETGEARspassword recovery tool to recover a lost or forgotten
administrator password in two ways:
•
Receive a new password through email. You must enable and configure this
method ahead of time. For more information, see Set the Administrator Password
on page 185.
•
Use the physical reset button. By default, this method is enabled, but it requires
physical access to the ReadyNAS system. For more information, see Set the
Administrator Password on page 185.
Note: You can also perform an OS reinstall. This process reinstalls the firmware on the
storage system and resets the administrator user name and password to factory defaults.
Receive a New Password Through Email
This procedure is an option only if you enabled password recovery. For more information
about setting up password recovery, see Set the Administrator Password on page 185.
If you lost the password but did not enable administrator password recovery, see Recover
the Administrator Password Using the Physical Reset Button on page 259.
To recover your administrator password using NETGEAR’s password recovery tool
through email:
1. Launch a web browser and visit < ReadyNAS_IP_address>/password_recovery.
<ReadyNAS_IP_address> is the IP address of the storage system.
2. Enter the email address, the number of the recovery question (1 for the first question,
and so on), and password recovery answer that you specified on the storage system.
See Set the Administrator Password on page 185.
3. Click the Recover button.
NETGEAR resets the administrator password and sends an email message with the
new password to the password recovery email address.
Software Manual258System Maintenance
ReadyNAS OS 6.10