Operation Manual

The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize
your new router by restarting your network. For more information, see Sequence to Restart Your Network on
page 109.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
• Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP
over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s
MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.
- Configure your router to clone your computer’s MAC address.
Troubleshooting
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Orbi Pro