Quick Start Manual

June 2006

This symbol was placed in accordance with the European Union

Directive 2002/96 on the Waste Electrical and Electronic Equipment (the

WEEE Directive). If disposed of within the European Union, this

product should be treated and recycled in accordance with the laws of

your jurisdiction implementing the WEEE Directive.

United States and/or other countries. Other brand and product names are trademarks or registered trademarks of

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.

No lights are lit on the SSL VPN Concentrator.

The SSL VPN Concentrator has no power.

• Make sure the power cord is connected to the concentrator and plugged in to a

working power outlet or power strip.

• Make sure that the power outlet is turned on (if controlled by an On/Off switch).

The Ethernet light is not lit.

There is a hardware connection problem.

• Make sure the cable connectors are securely plugged in at the concentrator

and the network device (hub, switch, or router).

• Make sure the connected device is turned on.

I cannot configure the concentrator from a browser.

Check these items:

• The SSL312 is properly installed: the Ethernet cable is plugged into the

Ethernet Port 1 on the SSL VPN Concentrator and to your Ethernet port on

your computer and it is powered on. Check that the 10/100 port LED is green

to verify that the Ethernet connection is OK.

• Make sure you using Microsoft Internet Explorer Browser 6.5.1 or above to

configure your management interface.

• Make sure that your PC’s Static IP address is set to 192.168.1.10 and the

default Subnet Mask to 255.255.255.0. Your domain should be set to

geardomain on the login screen.

I cannot access the SSL VPN Concentrator remotely.

There is a configuration problem. Check these items:

• Check the network settings for the configuration scenario you selected (see

the Reference Manual).

• Make sure that you do not have an IP addressing conflict on your network; for

example, no other device has the same Ethernet Port 1 IP address or Static IP

address as the SSL VPN Concentrator. For full instructions on changing the

SSL VPN Concentrator default values, see the Reference Manual on the

Resource CD.

Technical Support

Thank you for selecting NETGEAR products.

To register your product, go to: http://www.netgear.com/register

Go to http://www.netgear.com/support for support information.