Quick Reference Guide

Chapter 7. Troubleshooting and Using Online Support | 222

7. Troubleshooting and Using Online

Support

This chapter provides troubleshooting tips and information for the STM. After each problem

description, instructions are provided to help you diagnose and solve the problem. For the

common problems listed, go to the section indicated.

• Is the STM on?

Go to Basic Functioning on page 223.

• Have I connected the STM correctly?

Go to Basic Functioning on page 223.

• I cannot access the STM’s Web Management Interface.

Go to Troubleshooting the Web Management Interface on page 224.

• A time-out occurs.

Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 225.

• I have problems with the LAN connection.

Go to Troubleshooting a TCP/IP Network Using a Ping Utility on page 225.

• I want to clear the configuration and start over again.

Go to Restoring the Default Configuration and Password on page 227.

• The date or time is not correct.

Go to Problems with Date and Time on page 228.

• I need help from NETGEAR.

Go to Using Online Support on page 228.

Note: The STM’s diagnostic tools are explained in Using Diagnostics

Utilities on page 215.