Data Services User Manual Getting Started & Getting the Most From the goodnet Data (Internet) Service Date/Version: Prepared by: May 2005 ForeVision Systems
Contents Section Page 1.0 Introduction to goodnet 3 2.0 The goodnet Data Service 4 3.0 Connecting to the Data Service in Rooms – Checking Your Computer – Cables – Plugging In – Windows XP Settings – Windows 98 Settings – Mac OS/X Settings 7 4.0 Connecting to the Wireless Service in Common Areas 13 – Windows XP Settings – Windows 98 Settings – Mac OS/X Settings 5.0 Protecting Your Computer 15 6.0 Supported Applications – Internet Access – Email – Instant Messenger – Network Storage 16 7.
Introduction to goodnet 1.0 ITC Services for Members at Goodenough College Launched in April 2005, goodnet is a new service providing Information Technology & Communications (ITC) to members studying at Goodenough College in London.
The goodnet Data Service 2.0 What is the Data Service Provided by goodnet? There are two elements to the goodnet data service: Ethernet networking in all member rooms and wireless networking in common areas. In all member rooms throughout the College, an “always on”, high-performance, network connection provides access to the Internet.
Please note, PCs with 802.11a wireless cards will not be able to connect to the goodnet wireless service. It is possible to use unsupported systems on goodnet, including older versions of Windows, Apple Macs and Linux PCs, however user support cannot be guaranteed. If a problem cannot be easily resolved then the ultimate action is for the user to upgrade to a supported device and Operating System.
Security and Protection Issues On any network, security and protection of both the system itself and users’ PCs is important. goodnet has up to 700 users all connected to the outside world via the Internet, and so security and protection is a top priority. As such, all goodnet PC and Mac users are required to use up-to-date anti-virus software. Details of free and paid-for personal anti-virus and firewall software are included in Section 5 of this Manual.
3.0 Connecting to the Data Service in Your Room Checking Your Computer for an Ethernet Adapter or Card Most modern computers come with an Ethernet adapter or network card built in. If you are unsure whether or not your computer does have one, look for a socket or jack on the back or side of your computer marked with the following symbol: or What to Do If You Don’t Have a Built-In Ethernet Card or Adapter If you do not have a built-in Ethernet card or adapter then you need to buy one.
Cables Make sure you have an RJ-45 cable (or “Ethernet cable”). This is different from a telephone/modem/RJ-11 cable that you may have used in the past for connecting to the Internet with a built-in dial-up modem. You can easily check the cable you have against the diagrams below: This is an RJ-11 cable. If you look closely you can see it has four pins and wires. This is NOT suitable for connecting to goodnet.
Connecting to the Network Simply, connect your PC or Mac from its Ethernet/network port to the new data outlet on your wall or to the spare port on your Set Top Box using the correct cable (as described in the section above), then start up your computer. Most modern computers will be set up to automatically connect to the goodnet network and so once your PC/Mac has booted, if you open a browser (e.g. Internet Explorer) you should be able to browse the Internet.
3. Check that your IP Address starts with 172.24…. 4. Check that the Default Gateway starts with 172.24…. 5. If any of these settings are not as they should be, type ipconfig /release and then press Enter. Then type ipconfig /renew and press Enter If these settings are still not as they should be, call the goodnet helpline on 01189 898 391. Windows 98 Settings 1. Go to the Control Panel and double click on the Network icon 2.
4. Select the tab for DNS Configuration and ensure that Disable DNS is selected (as below): 5. Press OK twice and follow any prompts to re-boot. You should now be able to open a browser and access the Internet, try the following: 1. Go to Start > Run, and when the Run prompt appears, type winipcfg then press OK. You should see the following IP Configuration Window: 2. Check that your IP Address starts with 172.24…. 3. Check that the Default Gateway starts with 172.24….. 4.
Mac OS & OS X Settings 1. 2. 3. 4. Open the Apple menu and double click on the System Preferences icon From the Internet & Network group, double click on the Network icon Under the tab for Show ensure that it is set to Built-in Ethernet Under the tab for TCP/IP ensure that it is set to Configure Using DHCP 5. Close and save changes You should now be able to open a browser and access the Internet. If you are still having problems, call the goodnet helpline on 01189 898 391.
4.0 Wireless Access in Common Areas Wireless network access is available in all common areas at the College, including the Common Rooms, Libraries, Quads, Mecklenburgh Square Gardens, the Dining Hall and Freddy’s Bar. Configuring your computer to access the goodnet wireless service is simple. Following are instructions for Windows XP and Mac OS/X. Windows XP Settings 1. 2. 3. 4.
Windows 98 Settings Unlike with Window XP and 2000, because wireless was not a popular technology when Windows 98 was released, this version of Windows does not have wireless settings as part of the Operating System. As such, if you are using wireless and are still running Windows 98 on your PC, you will need to follow the instructions for your particular wireless card or adapter. When prompted, the Network Name or SSID is goodnet. Mac OS/X Settings 1. 2. 3. 4. 5.
5.0 Protecting Your Computer On any network, security and protection of both the system itself and users’ PCs is important. goodnet has up to 700 users all connected to the outside world via the Internet, and so security and protection is a top priority. With new viruses and Trojans appearing almost daily, it is important to install AntiVirus software on your computer and to keep this current with regular updates. All goodnet users are required to use up to date anti-virus software.
6.0 Supported Applications Internet Access To access web pages simply use your Web browser as you would on any PC connected to the Internet. goodnet provides an always-on data service so you can leave your PC on with your browser open when you are not actually using it.
Instant Messenger goodnet supports the chat component of most popular Instant Messenger applications. Voice, video & file transfer components are possible, but not supported. There are two main types of Instant Messenger clients: Browser-based and Application-based.
7.0 FAQs • • • • • • • I seem to be able to send emails but I can’t send email. What am I doing wrong? How do I get a network card or cable if I haven’t got one? Can I play multi-user games? Can I use music download sites, such as iTunes? Can I use Peer-to-Peer or file sharing services, such as Kaaza? Sometimes I can pick up a wireless signal from my room and then at other times I can’t. What’s going on? I need a fixed IP address to connect to remote machines.
Can I use music download sites, such as iTunes? Yes. Can I use Peer-to-Peer or file sharing services, such as Kaaza? Peer-to-peer services are not supported. Remember that goodnet is provided for the use of all members and so all users should respect their fellow students and not do anything that would cause the overall network performance and service to deteriorate.
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