Arlo Go Mobile HD Security Camera User Manual NETGEAR, Inc.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
Contents 1. Set Up Your System 6 What You Need to Install and Use Your Arlo Go Camera 6 Activate a SIM Card...........................................................................................................................................................................
View Videos Saved on an SD Card ����������������������������������������������������������������������������������������������������������������������27 Change the SD Card Overwrite Setting �������������������������������������������������������������������������������������������������28 Format an SD Card.........................................................................................................................................................................29 Safely Remove an SD Card.........
7. Arlo Mobile Subscription Plans 53 Subscription Plans..........................................................................................................................................................................53 Renew Your Service Plan....................................................................................................................................................
1. Set Up Your System Setting up your Arlo® Go camera involves a few simple steps. Your Arlo account lets you view videos from any Internet-connected computer or mobile device. You can use the same Arlo app to set up and manage Arlo Go and other Arlo cameras.
Set Up Your System Insert a SIM Card Into Your Arlo Go Camera Your Arlo Go camera might include a preinstalled SIM card, or you might need to insert a SIM card into the Arlo Go camera. Make sure the SIM card is activated before you insert it. ¾¾ To insert a SIM card: 1. Unlock the battery compartment by pressing and holding the latch. SIM card slot 2. Gently pull the battery door back to open the compartment. 3. Align the SIM with the gold contacts facing up. 4.
Set Up Your System Get the Arlo App For the best experience, download the Arlo app by scanning this QR code or searching for Arlo in the app store. Note: If you already use the Arlo app, make sure that you are using the latest version. To find out if an update is available, go to the app store and search for Arlo. Set Up Your Arlo Go Camera Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you already set up an Arlo account, you can add the Arlo Go camera to your account.
Set Up Your System 6. Select Arlo Go. The How to Sync page displays. 7. Press the Sync button on the camera. You hear a click. 8. Tap or click Continue. The Scan QR Code page displays. 9. Hold the QR code that the app displays 4 to 8 inches (10 to 20 cm) in front of the camera until you hear a chime sound. 10. If you heard a chime sound, tap or click Yes, I heard a chime. The Discover Device page displays. 11. Tap or click Continue. Arlo discovers your Arlo Go camera. 12.
Set Up Your System Camera LED Guide The Arlo Go camera LED lights in different colors to indicate how the camera is operating. Camera LED Solid blue The camera is registered and is connected to the mobile network. Solid amber No SIM card is inserted or the SIM card is damaged or not active. During a sync, the battery charge is low. During the motion detection test, motion is detected. Very slow blinking blue The camera is powering on. Blinking amber Mobile network coverage is not available.
Set Up Your System Place Your Camera You can place your camera on a flat surface or mount it. ¾¾ To mount the camera on a wall: 1. Place the wall plate and secure it with three screws. 2. Attach the camera to the wall plate. If you’re mounting the camera to drywall or plasterboard, be sure to use the included plastic wall anchors. Note: Other mounts are available. To learn more, visit arlo.com/en-us/products/default.aspx.
Set Up Your System Arlo Go Access and Cloud Storage The Arlo Go camera is designed to connect to the cellular network. During setup, the Arlo app uses the cellular network to find your Arlo Go camera so that you can add the camera to your Arlo account. After setup, the Arlo Go camera uses the cellular network to send recordings to the cloud storage associated with your Arlo account.
Set Up Your System 2. Check the mobile network signal strength in the place where you want to put your Arlo Go camera. The easiest way to do this is to go there and check the signal strength on an mobile phone that uses the same mobile network service. If the signal strength is good enough, you can set up your Arlo Go camera and then look at your Arlo Go’s signal strength in the camera’s settings.
Set Up Your System 2. Plug the power adapter into an electrical outlet. The LED blinks fast blue for three seconds when the power adapter is connected. When the camera battery is fully charged, the LED blinks fast blue for two seconds. Note: You can buy spare Arlo Go rechargeable batteries and charge them in the Arlo Charging Station (sold separately). For information about Arlo accessories, visit arlo.com/en-us/products/default.aspx.
2. View Your Content Videos recorded by your Arlo Go camera are stored in a library. You can view your recordings, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Alarm Unviewed recordings Camera icons Settings Camera feed Settings Select devices Recordings library Live Feed Icon Detection modes Tap or click Live to display Camera Icon Display is based on the mode and camera setup Pause.
View Your Content View the Camera Feeds You can view your Arlo Go camera feed at any time. ¾¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. The icons above each camera feed depend on the rules in the currently selected mode. For information about these icons, see View the Devices Page on page 15. 2.
View Your Content Talk and Listen ¾¾ To talk and listen: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. 3. Tap or click Microphone . A microphone button displays. 4. Wait for the button to turn bright green. This can take up to five seconds. When the button is bright green, Talk and Listen is ready. 5.
View Your Content A list of cameras displays in the order that they display on the Devices page. 4. Tap or click Edit at the top of the page. A list icon displays. 5. Tap and hold or right-click the list icon and drag the camera to the correct position on the list. 6. Tap or click Done. Your settings are saved. Zoom a Camera Image To zoom a camera image: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
View Your Content The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera. The settings for the camera display. 5. Tap or click Video Settings. The Video Settings page displays. 6. Tap or click Rotate Image. The camera feed image rotates. Cloud Recording With cloud recording, everything the Arlo Go cameras record is sent to the cloud for secure storage in your library.
View Your Content If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The calendar displays on the top of the page. 3. If it is more than one month since you started recording, use the arrows on either side of the month to choose a month to view. Days on which a video clip was recorded are indicated with a green circle. 4. Tap or click a highlighted date. Recordings from that date display below the calendar.
View Your Content 4. Tap or click the filtering criteria that you want to use. 5. To remove filtering, tap or click Reset. 6. Tap or click Done. The Filter icon becomes solid green to show that you are using filtering. Recordings that match your filter selections display. Dates with recordings are highlighted in dark green. Turn Off the Filter The Filter icon on the Library page is solid green when you are using filtering.
View Your Content The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Tap or click OK to confirm. The file you selected is downloaded. Add a Recording to Your Favorites ¾¾ To add a recording to your favorites: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3.
View Your Content 3. Tap or click a snapshot or video. 4. Tap or click . 5. Share the file. Donate Recordings for Research You can donate video or snapshot files to NETGEAR Arlo to use for research and development of Arlo products. ¾¾ To donate recordings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4.
View Your Content 4. Tap or click . 5. Tap or click OK to confirm. The file is deleted.
3. Use an SD Card With Arlo Go All Arlo video recordings are stored to the cloud, but you can insert a micro SD card into your Arlo Go camera and use the SD card as a second location to store Arlo Go recordings locally. If you connect an SD card, the camera records to both the cloud and the SD card. If the camera is powered on but its mobile network connection drops, the camera continues to record to the SD card. The Arlo app notifies you if the SD card is low on storage space or is full.
Use an SD Card With Arlo Go 3. Insert the SD card into the SD card slot on the camera. SD card slot 4. Press the edge of the SD card until it is completely seated in the slot. 5. Close the battery door. 6. Reboot the Arlo Go camera. You must reboot the Arlo camera after installing an SD card. View the SD Card Status The Arlo app notifies you if the SD card is getting full or if the SD card is not the correct format. You can also use the Arlo app to view the SD card status.
Use an SD Card With Arlo Go Turn SD Card Recording Off and On ¾¾ To turn SD card recording off and on: 1. Insert the SD card into the SD slot on the Arlo Go camera. For more information, see Insert an SD Card on page 25. 2. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 3. Tap or click Settings > Local Storage. The Local Storage page displays. 4. Tap or click the camera. The camera settings display.
Use an SD Card With Arlo Go ¾¾ To view video clips on an SD card: 1. Safely eject the SD card. For more information, see Safely Remove an SD Card on page 30. Wait for the Unmounting SD card progress message to close, then remove the SD card from your Arlo Go camera. WARNING: Do not interrupt power to the camera or remove the SD card while the SD card is being unmounted. 2. Insert the SD card into the micro SD card slot in your card reader. 3.
Use an SD Card With Arlo Go The Devices page displays. 2. Tap or click Settings > Local Storage. The Local Storage page displays. 3. Tap or click the camera. The camera settings display. 4. In the Storage section, tap or click SD Card. The SD Card page displays. 5. Tap or click Automatic Overwrite. Automatic Overwrite toggles off and on. Format an SD Card Your Arlo Go camera accepts micro SD cards, SDHC or SDXC only, with up to 32 GB capacity, file format FAT32.
Use an SD Card With Arlo Go The SD Card page displays. 6. Tap or click Format SD Card. The SD card is formatted. Safely Remove an SD Card It’s important to safely remove the SD card from your Arlo Go camera. If you remove an SD card while information is being recorded on it, the SD card might become permanently unusable or the files on the card might be corrupted. If you remove the SD card that is connected to your Arlo Go camera, SD card recording is disabled until you insert another SD card.
4. Personalize Your Camera You can customize Arlo Go settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Go camera by renaming it. ¾¾ To rename your Arlo Go camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3.
Personalize Your Camera Change Your Password and User Name ¾¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Select a camera. The camera settings page displays. 4. Under Account, tap or click Profile. The Profile page displays. 5.
Personalize Your Camera 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Select a camera. The camera settings page displays. 4. Under Account, tap or click Profile. The Profile page displays. 5. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, and view, share, mark as favorite, and delete clips from your library.
Personalize Your Camera 6. Enter the first name, last name, and email address of the person that you want to add as a friend. 7. Tap or click the cameras that you want the friend to be able to access. 8. Tap or click Send Invite. An email is sent inviting the friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted. Edit a Friend’s Access Privileges ¾¾ To edit a friend’s access privileges: 1.
Personalize Your Camera Delete a Friend ¾¾ To delete a friend’s privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Select a camera. The camera settings page displays. 4. Under Account, tap or click Grant Access. A list of your friends displays with the status of their accounts. 5.
5. Modes, Rules, and Smart Alerts Modes let you use rules to set and control automated actions. With modes, Arlo Go can be on the lookout for you, even when you are not using the Arlo app. Arlo Go comes with the following modes: Armed. Detection is on for this camera. Disarmed. Detection is off for this camera. Schedule. Manage detection based on a schedule. If you add new modes, each new mode is listed in the Arlo app with the Custom Mode icon .
Modes, Rules, and Smart Alerts 3. Tap or click the Arlo Go camera. The Mode page displays. 4. Tap or click a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it. When you view the camera feeds, the icons that display at the top of each the camera feed are based on the currently selected mode. One or both of the following icons display: Motion. Motion detection is on. Sound. Audio detection is on.
Modes, Rules, and Smart Alerts 6. Under If the following, tap or click Edit next to Motion is detected. The Motion detection settings page displays. 7. Move the slider to adjust the sensitivity level for motion detection for this camera. If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved. Change Audio Sensitivity ¾¾ To change audio sensitivity for a camera: 1.
Modes, Rules, and Smart Alerts If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved. Manage Alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must get the Arlo app. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications.
Modes, Rules, and Smart Alerts Create a Schedule You can set a schedule to activate and deactivate cameras automatically. Schedules recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo Go is preconfigured with the following schedule: • Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on. • All other times. All motion sensors are off. ¾¾ To set a schedule for a camera: 1. Tap the Arlo icon on your mobile device.
Modes, Rules, and Smart Alerts Add a Mode You can add new modes to tell your Arlo Go camera what to do in certain situations. For example, you can set your Arlo Go camera to record videos when the motion sensor is activated and to alert you with an email message. You can use the rules you create within modes and schedules to customize your Arlo Go camera. With Arlo Go cameras, you can create one rule for each mode. ¾¾ To add a mode for a camera: 1. Tap the Arlo icon on your mobile device.
Modes, Rules, and Smart Alerts Detection Sensitivity sliders are on separate pages. You can use the sliders to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that the Arlo Go camera captures. • Lower the sensitivity percentage to decrease the number of videos that the Arlo Go camera captures. Note: If you’re not sure what motion sensitivity to use, you can use the motion detection test after you finish creating the mode.
6. Settings You can view and change the Arlo Go settings. View Device Information ¾¾ To view device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera. The settings for the camera display. 5.
Settings If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera. The settings for the camera display. 5. Tap or click Camera LED. The Camera LED setting toggles on or off. Change the Time Zone ¾¾ To change the time zone: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.
Settings 7. Tap or click Done. Your settings are saved. Change the Video Resolution The default video resolution is optimized. You can change this setting to a higher or lower resolution. Decreasing the resolution of Arlo Go videos reduces the required bandwidth. ¾¾ To change the video resolution: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays.
Settings Turn Night Vision On and Off We recommend that you turn off night vision if the Arlo Go camera is facing reflective surfaces, such as windows. ¾¾ To turn night vision on and off: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera.
Settings 3. Tap or click My Devices. A list of cameras displays. 4. Tap or click the camera. 5. Tap or click Audio Settings. The Audio Settings page displays. 6. Tap or click Microphone. The microphone setting toggle on or off. Change the Speaker Settings You can turn the speaker off and on and you can control the volume on your speakers. ¾¾ To change the speaker settings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
Settings Specify Power Management You can choose power management settings to optimize battery life, video quality, or a balance of both. Note: In addition to these settings, usage also affects battery life. The following factors can reduce battery life: • • • • • Extremely cold temperatures (below 32°F or 0°C) Low lighting Frequent motion triggering Longer video recordings Low mobile network signal strength ¾¾ To change your power management settings: 1. Tap the Arlo icon on your mobile device.
Settings You can wait until the update happens automatically between 3:00 a.m. and 5:00 a.m., or you can update your firmware manually. Note: Even when you cannot view your camera live, motion and sound detection still work and your camera still records based on the currently selected mode. ¾¾ To update your Arlo Go firmware manually: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2.
Settings The My Devices page displays. 4. Scroll down to the NETWORK section. This section displays technical information about the Arlo Go camera’s cellular network connection settings. 5. To view or change APN settings, tap or click APN Settings. If the camera is offline, a QR code displays. Otherwise, the Edit APN page displays. Changing the APN might cause your camera to be unreachable to the network. Do not change these settings unless instructed to do so by network support. 6.
Reset the Camera to Its Factory Settings Resetting the camera to its factory settings erases the camera’s current settings and removes the camera feed from your Arlo app. WARNING: If you use an Arlo Mobile plan and you reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. The easiest way to reset your Arlo Go camera is to remove it from your account.
Reset Arlo Go When It Is Not Connected to the Cloud ¾¾ To reset Arlo Go: 1. Press and release the Sync button on the top of the camera. You hear a click. 2. Hold the camera about 8 inches in front of this QR code until you hear a chime. Your Arlo Go camera is reset to factory default settings. Remove a Camera From Your Account ¾¾ To remove a camera from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
7. Arlo Mobile Subscription Plans Every Arlo Go camera includes free Basic service that offers basic features and functionality. When activating your Arlo Go camera, you can choose between the Basic, Premier, and Elite service plans. Subscription Plans Upgrading to a paid service level gives you the ability to expand your Arlo Go camera storage capacity to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family.
Arlo Mobile Subscription Plans The Subscription Plan page displays. 5. To change to a Premier or Elite plan, tap or click SELECT. 6. Follow the onscreen instructions to change your subscription. After your payment is processed, your service level information is updated on the Subscription page.
8. Arlo Connect Arlo Connect is a simple way to integrate Arlo devices into other smart home platforms using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit arlo.com/community.
9. Troubleshooting Check Arlo Go’s Mobile Network Signal Strength ¾¾ To check your Arlo Go’s mobile network signal strength: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Find your Arlo Go camera. 3. Tap or click Settings. The Settings page displays. 4. Scroll down to the NETWORK section. The mobile network signal strength displays in this section. 5.
Troubleshooting If the Battery icon is yellow or red, recharge your Arlo Go camera’s battery or insert a fully charged battery. If the Battery icon is black, the battery level is not low enough to cause streaming problems. Optimize Motion Detection The following factors can affect Arlo Go camera motion detection: • Battery level. If your camera battery is at 25 percent capacity or less, recording delays might occur when your camera detects motion.
Troubleshooting For more information about your Arlo Go’s LED behavior, see Camera LED Guide on page 13. 2. Move your Arlo Go camera to an area with better mobile network coverage. 3. Make sure that the signal strength for your Arlo Go camera is at least three bars. Low signal strength can cause the camera to stream intermittently. See Check Arlo Go’s Mobile Network Signal Strength on page 56. 4.
Troubleshooting • If the LED blinks blue very slowly, the camera is starting. Wait 20–30 seconds, until the LED pattern stops changing. 2. Note the LED behavior after the camera is done starting: • The LED blinks blue rapidly. The camera is connected to the cloud. Log out of the Arlo app on your mobile device or web browser and log back in again. If your camera still appears offline in the Arlo app, contact Arlo support to speak to an expert. • The LED blinks blue and purple.
Troubleshooting Condensation on the Camera Lens Condensation can reduce picture quality for Arlo Go cameras that are used outdoors or in a wet indoor area. If your Arlo Go camera’s picture quality is affected by condensation, the best solution is to purchase a camera skin with a built-in shade. The shade helps to keep condensation off the camera lens. To purchase a camera skin with a built-in shade, visit arlo.com/en-us/products/arlo-go/skin.aspx.
Troubleshooting 6. Save your changes. Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. ¾¾ To allow Arlo push notifications on iOS devices: 1. Tap the Settings icon for your iOs device. 2. Select Notifications > Arlo. The Arlo notification settings display. 3. Make sure that Allow Notification is selected.
10. Rechargeable Battery Safety Safety Rules for Arlo Go Rechargeable Batteries Arlo Go Wire-Free HD Security Cameras use rechargeable batteries and can go wherever you need them. But ALL batteries can EXPLODE, CATCH FIRE, and CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to water, fire, or high temperatures, so you must handle them with care.
Rechargeable Battery Safety Safety Rules for the Arlo Go Charging Station The Arlo Go Charging Station is sold separately. You can use the charging station to charge one or two Arlo Go rechargeable batteries. For more information about the Arlo Go Charging Station, see the instructions that are included in the Arlo Go Charging Station package.
