Reference Manual

Troubleshooting and Debugging
62
802.11ac Wireless Access Point Model WAC120
Troubleshooting with the LEDs
Use the LEDs to verify that the access point is working properly.
All LEDs Are Off
It takes a few seconds for the Power LED to light. Wait a minute and check the Power LED on
the access point.
If the access point is not receiving power, do the following:
• Make
sure that the power cord is connected to the access point.
• Make sure that the power adapter is connected to a functioning power ou
tlet. If it is in a
power strip, make sure that the power strip is turned on. If it is plugged directly into the
wall, verify that it is not a switched outlet.
• Make
sure that you are using the correct NETGEAR power adapter sup
plied with your
access point.
LAN LED Is Off
A hardware connection problem occurred. Check these items:
• Make sure that the cable connectors are securely plugged in at the
access point and the
network device (hub, switch, or router). A switch, hub, or router must be installed between
the access point and the Ethernet LAN or broadband modem.
• Make
sure that the connected device is turned on.
• Make sure that the correct cable is used. Use a standard Category 5 Ethe
rnet patch
cable. If the network device includes Auto Uplink™ (MDI/MDIX) ports, you can use either
a crossover cable or a normal patch cable.
WLAN LED Is Off
Either the wireless radio is turned off (see Basic Wireless Settings on page 17) or the access
point antennas are not working.
• If
the WLAN LED stays off when the wire
less radio is on, disconnect the adapter from its
power source, and then plug it in again.
• Make sure that the antennas are securely connected to the access point.
• Contact NETGEAR technical support if the WLAN LED remains off.