User Manual Insight Managed Smart Cloud Wireless Access Point Model WAC510 July 2021 202-11840-08 NETGEAR, Inc. 350 E.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Regulatory and Legal Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français canadien à https://www.netgear.com/support/download/.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Revision History Publication Part Number Publish Date Comments 202-11840-08 July 2021 We added the following sections: Dismiss a browser security warning on page 45 Configure advanced rate selection for a WiFi network on page 97 We made major changes to the following sections: About NETGEAR Insight on page 14 Connect to the access point for initial configuration on page 26 (see the subsections).
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Publication Part Number Publish Date 202-11840-06 August 2019 Comments We added the following sections: AP mode only: Specify an existing domain name on page 157 Set up and manage captive portals for WiFi networks on page 71 and Set up an external captive portal for a WiFi network on page 74 You enter the wrong password and can no longer log in to the access point on page 238 We made major changes to the following sections
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Publication Part Number Publish Date 202-11840-04 July 2018 Comments We added the following sections: Safety instructions and warnings for an indoor access point on page 18 Enable or disable URL tracking for a WiFi network on page 66 Set a data volume limit for the access point on page 113 Router mode: Specify WAN Point-to-Point Protocol over Ethernet settings on page 147 Schedule the access point to reboot on page 195 Vie
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Publication Part Number Publish Date Comments 202-11840-02 December 2017 We added or made major changes to the following sections: Set up an open or secure WiFi network on page 48 Enable or disable PMF for a WiFi network on page 65 Manage local MAC access control lists on page 125, including Manually set up a MAC access control List on page 125 and Import an existing MAC access control list on page 129 Change the managemen
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Publication Part Number Publish Date Comments 202-11686-02 April 2017 We made major changes to the following sections: Connect over WiFi using the NETGEAR Insight App on page 27 Connect over WiFi using a WiFi-enabled computer or mobile device on page 30 Connect over Ethernet using a computer connected to the same network on page 34 Connect over Ethernet using a directly connected computer on page 39 Set up an open or secur
Contents Chapter 1 Hardware Overview of the Access Point About NETGEAR Insight....................................................................14 Related documentation.....................................................................14 Unpack the access point....................................................................15 Top panel with LEDs...........................................................................15 Back panel....................................................................
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Remove a WiFi network.................................................................59 Enable or disable client isolation for a WiFi network................59 Hide or broadcast the SSID for a WiFi network..........................61 Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management..........................................................62 Change the VLAN ID for a WiFi network.........................
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Manually set up a MAC access control List...............................125 Import an existing MAC access control list..............................129 Manage user accounts.....................................................................132 Add a user account......................................................................132 Change the settings for a user account....................................134 Remove a user account......
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Chapter 7 Manage and Maintain the Access Point Change the management mode to NETGEAR Insight or Web-browser....................................................................................175 Change the system mode to Router mode or AP mode.............177 Change the country or region of operation..................................178 Change the admin user account password..................................179 Change the system name.....
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Quick tips for troubleshooting.......................................................231 Troubleshoot with the LEDs............................................................232 Power LED is off...........................................................................233 Power LED remains solid amber................................................233 Power LED is blinking amber continuously..............................
1 Hardware Overview of the Access Point The NETGEAR Insight Managed Smart Cloud Wireless Access Point (WAC510) 802.11 Wave 2 AC1300, in this manual referred to as the access point, supports dual-band concurrent operation at 2.4 GHz and 5 GHz with a combined throughput of 1300 Mbps (400 Mbps at 2.4 GHz and 867 Mbps at 5 GHz).
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual About NETGEAR Insight The access point supports the NETGEAR Insight app, which lets you set up and manage the access point from your iOS or Android mobile device and connects to the Insight cloud-based management platform. For Insight Premium or Insight Pro subscribers, the access point also supports the Insight Cloud portal, which is the website that provides access to the Insight cloud-based management platform.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Unpack the access point The package contains the access point, installation guide, ceiling and wall installation kit, and mounting installation guide. Because the access point supports Power over Ethernet (PoE), a power adapter is not included in the product package but is available as an option. Top panel with LEDs The LEDs that provide the status of the access point are located on the top panel of the access point. Figure 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Table 1. LED descriptions LED Description Power LED Off. No power is supplied to the access point. Solid green. Power is supplied to the access point and the access point is ready. Solid amber. During startup, the Power LED lights solid amber. If after five minutes the amber light remains on, a boot error occurred. Blinking amber fast, temporarily. The access point is upgrading firmware. Blinking amber slowly, continuously.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Back panel The back panel of the access point provides two ports and a DC power connector. Figure 2. Back panel of the access point Viewed from left to right, the back panel contains the following components: • LAN port. One black Gigabit Ethernet RJ-45 LAN port to connect the access point to Ethernet devices. You can use the LAN port to connect the access point to a switch, computer, or other Ethernet device. • WAN PoE port.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Product label The product label on the bottom panel of the access point consists of two parts and shows compliance statements, the default login information, default WiFi network name (SSID), serial number, network key (password), and MAC address of the access point. Figure 3. Product label, part 1 Figure 4.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual and you must install an Ethernet surge protector inline between the indoor product and the outdoor device. Failure to do so can damage the product. - Before connecting the product to outdoor cables or wired outdoor devices, see https://kb.netgear.com/000057103 for additional safety and warranty information.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual - The power adapter must be rated for the product and for the voltage and current marked on the product electrical ratings label. • To help prevent electric shock, plug any system and peripheral power cables into properly grounded power outlets. • If applicable to your product, the peripheral power cables are equipped with three-prong plugs to help ensure proper grounding.
2 Install the Access Point in Your Network and Access It for Initial Configuration This chapter describes how you can install and access the access point in your network.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Position your access point Before you install your access point as described in the mounting installation guide, consider how you will position the access point. The access point lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you are using adjacent access points, use different radio frequency channels to reduce interference. Set up and connect the access point to your network or Internet modem The access point can function in AP system mode as a WiFi access point in your existing network or in Router system mode as both a WiFi access point and router connected to your DSL or cable Internet modem.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To set up the access point with a PoE connection to your network: 1. Connect an Ethernet cable to the WAN PoE port on the access point. Note: Do not use the LAN port for a connection to the PoE switch. 2. Connect the other end of the Ethernet cable to a PoE port on a PoE switch that is connected to your network and to the Internet. The Power LED lights solid amber.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 3. Connect the power adapter to the access point and plug it into an electrical outlet. The Power LED lights solid amber. After about one minute, if the access point is connected to a DHCP server, the Power LED turns solid green and the access point is ready for you to perform the initial configuration.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. If your Internet modem includes a battery backup, reinsert the battery. 5. Plug in your Internet modem’s power and turn on your Internet modem. 6. To attach a switch to the access point, use an Ethernet cable to connect the switch to the black LAN port on the access point. 7. Connect the power adapter to the access point and plug it into an electrical outlet. The Power LED lights solid amber.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you use the local browser interface to connect to the access point, follow the procedure in one of these sections: • Connect over WiFi using a WiFi-enabled computer or mobile device on page 30 • Connect over Ethernet using a computer connected to the same network on page 34 • Connect over Ethernet using a directly connected computer on page 39 Note: If your network does not include a DHCP server (or a router that functions as a D
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To connect to the access point over WiFi using an iOS or Android mobile device: 1. On your iOS or Android mobile device, go to the app store, search for NETGEAR Insight, and download the Insight app. 2. Connect your mobile device to the WiFi network of access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual IMPORTANT: If you add the access point to a NETGEAR Insight network location and manage the access point through the Insight app or Insight Cloud portal, the admin password for the access point changes. That is, after you add the access point to an Insight network location, the Insight network password for that location replaces the admin password.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Connect over WiFi using a WiFi-enabled computer or mobile device This section describes how to connect to the access point for the first time over WiFi using a WiFi-enabled computer or mobile device (without using the NETGEAR Insight app). To connect to the access point over WiFi using a WiFi-enabled computer or mobile device: 1. From your computer or mobile device, connect over WiFi to the access point’s default WiFi network.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • Apple Safari: Click the Show Details button. Then, click the visit this website link. If a warning pop-up window displays, click the Visit Website button. If another pop-up window displays to let you confirm changes to your certificate trust settings, enter your Mac user name and password and click the Update Setting button. • Mozilla Firefox: Click the ADVANCED button. Then, click the Add Exception button.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Setting Description Country/Region From the menu, select the country and region in which the access point is operating. Note: Make sure that the country is set to the location where the device is operating. You are responsible for complying with the local, regional, and national regulations that are set for channels, power levels, and frequency ranges.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description Confirm New Enter exactly the same password that you entered in the AP Login New Password field. Password SSID You cannot use the default SSID for regular operation (the default SSID is for setup only). Enter a new name with a maximum of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\). 7.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • WPA3 Personal: This option allows only WiFi clients that support WPA3 to connect to the SSID. Select this option if all WiFi clients are capable of supporting WPA3. This option uses SAE encryption. In the Passphrase field, enter a new passphrase for the WiFi network. • WPA3/WPA2 Personal: This option allows both WPA2 and WPA3 WiFi clients to connect to the SSID. This option uses AES and SAE encryption.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To connect to the access point using a computer that is connected to the same network as the access point: 1. To determine the IP address that the DHCP server assigned to the access point, access the DHCP server or use an IP network scanner. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27. 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select the Web-browser radio button. Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window opens. After you log in, the Dashboard page displays. 5. Enter the settings that are described in the following table. Setting Description Country/Region From the menu, select the country and region in which the access point is operating.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description AP Name As an option, enter a new system name for the access point. The name must contain alphanumeric characters, must contain at least one alphabetical character, cannot be longer than 15 characters, and can contain hyphens but cannot start or end with a hyphen. By default, the system name is Netgearxxxxxx, in which xxxxxx represents the last six hexadecimal digits of the access point’s MAC address.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual encrypted. If you do not select this check box, the WiFi network can only accept clients that support the WiFi enhanced open feature. • WPA2 Personal: This option allows only WiFi clients that support WPA2 to connect to the SSID. Select this option if all WiFi clients are capable of supporting WPA2. This option uses AES encryption. In the Passphrase field, enter a new passphrase for the WiFi network.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. If the Dashboard does not display automatically, do the following: a. Take one of the following actions: • If you assigned a static IP address to the access point, enter that IP address in the address bar of the web browser. • If you did not assign a static IP address, reenter the IP address that is displayed in the address bar of the web browser.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 3. Use an Ethernet cable to connect your computer to a LAN port on the access point. 4. On the computer, open a web browser and enter 192.168.0.100 in the address bar. The Day Zero Easy Setup page displays. 5. On the computer, open a web browser and enter 192.168.0.100 in the address bar. The Day Zero Easy Setup page displays. IMPORTANT: If your browser does not display the Day Zero login page, see the following step. 6.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. Select the Web-browser radio button. Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window opens. After you log in, the Dashboard page displays. 8. Enter the settings that are described in the following table. Setting Description Country/Region From the menu, select the country and region in which the access point is operating.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description AP Name As an option, enter a new system name for the access point. The name must contain alphanumeric characters, must contain at least one alphabetical character, cannot be longer than 15 characters, and can contain hyphens but cannot start or end with a hyphen. By default, the system name is Netgearxxxxxx, in which xxxxxx represents the last six hexadecimal digits of the access point’s MAC address.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual encrypted. If you do not select this check box, the WiFi network can only accept clients that support the WiFi enhanced open feature. • WPA2 Personal: This option allows only WiFi clients that support WPA2 to connect to the SSID. Select this option if all WiFi clients are capable of supporting WPA2. This option uses AES encryption. In the Passphrase field, enter a new passphrase for the WiFi network.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays. You can now customize the access point settings for your network environment. 14. After you complete the setup process, or both the setup and customization process, you can change the computer back to its original IP address settings. Log in to the access point after initial setup After initial setup, the access point is ready for use and you can change the settings and monitor the traffic.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays various panes that let you see the status of your access point at a glance. For more information about the Dashboard page and its various panes, see Monitor the Access Point and the Network on page 202. Dismiss a browser security warning When you enter the IP address that is assigned to the access point in the address field of your browser, a security warning can display. This is normal.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • Microsoft Edge: Select Details > Go on to the webpage. • Microsoft Internet Explorer: Click the Continue to this website (not recommended) link.
3 Manage the Basic WiFi and Radio Features This chapter describes how you can manage the basic WiFi and radio settings of the access point. For information about the advanced WiFi and radio settings, see Manage the Advanced WiFi and Radio Features on page 96. Tip: If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Set up and manage WiFi networks The access point supports eight WiFi networks (four in the 2.4 GHz radio band and four in the 5 GHz radio band), each with its own unique WiFi settings.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To set up a WiFi network: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Setting Description Wireless Network The SSID is the WiFi network name of the VAP. Enter a name for the SSID with a maximum Name (SSID) of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\). For a WiFi device to be able to connect to the VAP, the SSID on the WiFi device must match the SSID of the VAP.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you clear the Allow Devices to Connect with Open check box, the WiFi network can only accept clients that support the WiFi enhanced open feature. • WPA2 Personal: This option, which is the same as WPA2-PSK, is the default setting and uses AES encryption. This type of security enables only WiFi devices that support WPA2 to join the VAP.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • WPA3 Personal: This option is the most secure personal authentication option. WPA3 uses SAE encryption and enables only WiFi devices that support WPA3 to join the VAP. If you select this option, 802.11w (PMF) is automatically set to mandatory (see Step 9). WPA3 provides a secure connection but some legacy WiFi devices do not detect WPA3 and support only WPA2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. Optionally, disable the WiFi broadcast or set up a WiFi activity schedule by selecting one of the following radio buttons: • Always ON. When you set up an SSID, you are creating a new virtual access point (VAP). By default, the new VAP is enabled and the Always ON radio button is selected. • Always OFF. Select this radio button to set up the SSID but temporarily disable the VAP. • Custom.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Select a radio button for a single band (2.4 GHz or 5 GHz) or keep the default selection. By default, the Both radio button is selected, which lets the access point broadcast the SSID on both bands. 11. Optionally, enable band steering with 802.11k radio resource management (RRM) and 802.11v WiFi network management. By default, band steering with 802.11k RRM and 802.11v WiFi network management is disabled for the VAP.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Note: If you want to enable client isolation for an SSID and the access point functions in Router Mode, you must disable inter-VLAN routing for the VLAN that is associated with the SSID (see Enable or disable inter-VLAN routing on page 172).
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • If your WiFi-enabled computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the access point provides. Some WiFi devices automatically connect to the first open network without WiFi security that they discover.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The settings for the selected SSID display. 6. Change the settings of the WiFi network as needed. For detailed descriptions of the settings, see Set up an open or secure WiFi network on page 48. 7. If you made changes, click the Apply button. Your settings are saved. 8. If you made changes, make sure that you can reconnect over WiFi to the network with its new settings.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Remove a WiFi network You can remove a custom WiFi network (SSID or VAP) that you no longer need. You cannot remove the default WiFi network. To remove a WiFi network: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To enable or disable client isolation for a WiFi network: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual By default, this check box is selected, allowing an admin user to access the local browser UI over the WiFi network. Note: If the management VLAN and WiFi network VLAN are identical (which they are by default), an admin user can always access the local browser UI over a wired network connection, even if you disable access over the WiFi network. 9.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual access points and clients can send neighbor reports, beacon reports, and link measurement reports to each other, allowing 802.11k-aware clients to automatically select the best access point for initial connection or for roaming. • 802.11v WiFi network management. This feature lets the access point steer its WiFi clients to the 2.4 GHz or 5 GHz band, based on the access point’s channel load.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. Click the Apply button. Your settings are saved. Change the VLAN ID for a WiFi network If the access point functions in Router mode, you can use the VLAN ID to assign a particular DHCP server to the WiFi clients on the SSID (see Add a DHCP server for a WiFi network on page 166). By default, the VLAN ID for a WiFi network is 1. The VLAN ID for a WiFi network is not the same as the 802.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Your settings are saved. Enable or disable PMF for a WiFi network Protected Management Frames (PMF), according to the 802.11w standard, is a security feature that protects unicast and multicast management frames from being intercepted and changed for malicious purposes. This feature is disabled by default, but you can enable it as either optional or mandatory. To enable or disable PMF for a WiFi network: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. Click the Apply button. Your settings are saved. Enable or disable URL tracking for a WiFi network You can enable the access point to track all URLs that are requested by WiFi clients that are connected to a WiFi network (SSID or VAP). This feature is disabled by default, but you can enable it. For information about how to view the tracked URLs per SSID or per WiFi client, see View or download tracked URLs on page 217.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. Under URL Tracking, select one of the following radio buttons: • Enable. URL Tracking is enabled for the WiFi network. • Disable. URL Tracking is disabled for the WiFi network. 8. Click the Apply button. Your settings are saved.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Click the > button to the left of the SSID. The settings for the selected SSID display. 6. Click the > Advanced tab. The page expands. 7. Under DHCP Offer Broadcast to Unicast, select one of the following radio buttons: • Enable. The access point forwards DHCP offer messages as unicast packets in the WiFi network. This is the default selection. • Disable.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Set bandwidth rate limits for a WiFi network You can set rate limits for the upload and download bandwidths for devices that are connected to a WiFi network. The minimum bandwidth rate is 64 Kbps, the maximum bandwidth rate is 1024 Mbps. You can set one rate for the upload bandwidth and another rate for the download bandwidth.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. Specify the values: • Upload. For the upload bandwidth limitation, enter a value from 64 to 1024 and select Kbps or Mbps from the menu. • Download. For the download bandwidth limitation, enter a value from 64 to 1024 and select Kbps or Mbps from the menu. 9. Click the Apply button. Your settings are saved.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A click-through captive portal is specific to the WiFi network (SSID) on which you set it up. To set up a click-through captive portal for a WiFi network: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. Specify the click-through settings as described in the following table. Setting Description Session Timeout (in Enter the time after which a WiFi session is terminated and a user must log in again. min) The period is in the range from 1 to 1440 minutes. The default is 60 minutes.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description JPEG/JPG Image (Max To customize the image that is displayed on the captive portal login page, click the 500KB) Browse button and navigate to and select an image. If you do not customize the image, the default image displays on the captive portal login page. EULA (Max 1KB) The field includes a default end user license agreement (EULA). You can enter or copy custom text into the field.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual You can apply an external captive portal to multiple WiFi networks or you can apply a unique external captive portal to each WiFi network To set up an external captive portal for a WiFi network: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. Click the External Captive Portal radio button. 9. Specify the external captive portal settings as described in the following table.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Setting Description Splash Page URL Enter the URL that is provided by the vendor. This URL redirects a user to the splash page on the website that hosts the captive portal. Captive Portal The access point supports two types of external captive portal authentication. These Authentication Type types are mutually exclusive. Web/HTTP. Authentication for access to the splash page occurs on the access point using the HTTPS protocol.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description Allow HTTPS Select one of the following radio buttons: • Enable. Before authentication occurs, secure HTTP (HTTPS) traffic is allowed to pass through. • Disable. This is the default setting. HTTPS traffic is allowed only after authentication occurs. Walled Garden The walled garden specifies the external applications and sites that a user can access from the captive portal.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To register and configure Facebook Wi-Fi for the access point: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. Log in to the Facebook account with which the Facebook business page is associated. 9. From the Select a Page menu, select the Facebook business page. 10. Select one of the following bypass mode options: • To allow customers to skip check-in, select the Skip check-in link radio button. If you enable this option, users can either check in to the selected Facebook business page or skip the check-in.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual By default, the Allow HTTPS Disable radio button is selected and clients that are connected to the Facebook captive portal cannot establish an HTTPS session until after the captive portal authentication occurs. 15. Click the Apply button. Your settings are saved. Set up a Facebook Wi-Fi captive portal for a WiFi network You can provide customers WiFi access by letting them check in to a Facebook business page.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The page adjusts. By default, the Click Through radio button is selected. 8. Select the Facebook Wi-Fi radio button. The page adjusts again because you do not need to specify any further settings on the page. Customers receive WiFi access by checking in to a Facebook business page. To use this option, first register the access point with Facebook Wi-Fi (see Register and configure Facebook Wi-Fi for the access point on page 78). 9.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays. 4. Select Management > Configuration > Wireless > Basic > Facebook Wi-Fi. The Facebook Wi-Fi page displays. 5. Select the No radio button. The capability to register is disabled. However, the access point’s entry on the Facebook business page is not yet removed. 6.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To manage the basic WiFi settings for the radios: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The descriptions in the table apply to both radios, but you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually. Setting Description Turn Radio On By default, the Turn Radio On check box is selected and the radio broadcasts. Turning off a radio disables WiFi access for the band, which can be helpful during configuration, network tuning, or troubleshooting.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description Guard Interval From the menu, select the value that protects radio transmissions from interference. An Auto guard interval (which is the default) improves performance, but some legacy devices can operate only with a long –800ns guard interval. The guard interval and channel width determine the available MCS index and data transmit rates.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To turn a radio on or off: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To change the WiFi mode for a radio: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • 5 GHz radio. Select one of the following WiFi modes for the 5 GHz radio: - 11a. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.11ac and 802.11na clients is limited to the maximum speed that is supported by 802.11a (about 54 Mbps). - 11na. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To change the channel for a radio: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To manage the QoS settings for a WiFi radio: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual from the access point to WiFi devices. WMM defines the following four queues in decreasing order of priority: • - Voice. The highest priority queue with minimum delay, which makes it very suitable for applications such as VoIP and streaming media. - Video. The second highest priority queue with low delay. Video applications are routed to this queue. - Best effort. The medium priority queue with medium delay.
4 Manage the Advanced WiFi and Radio Features This chapter describes how you can manage the advanced WiFi and radio features of the access point. For information about the basic WiFi and radio settings, see Manage the Basic WiFi and Radio Features on page 47. Tip: If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Configure advanced rate selection for a WiFi network Advanced rate selection lets you improve the capacity of an individual WiFi network (as opposed to a radio, which affects all WiFi network on the radio) so that you can reach the optimal balance between the following components in the WiFi network: • Types of traffic (multicast, management, control, and data traffic) • Number and proximity of clients (the client density) • Types of
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual following interdependent components, which you cannot set individually precisely because they are interdependent: - Density: The density (the number and proximity) of clients in the WiFi network. (The density is one of the four components of the density level.) A setting of 0 means a very low client density. A setting of 4 means a very high client density.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > Wireless > Basic. The page that displays lets you select and add an SSID. 5. Click the > button to the left of the SSID. The settings for the selected SSID display. 6. Scroll down and click the Advanced Rate Selection tab. Note: For the selected SSID, you can specify the radio settings for the 2.4 GHz and 5 GHz radio bands individually. The descriptions in the following steps apply to both radios.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 9. To set the density level for your environment, move the Density Level slider to 0, 1, 2, 3, or 4. As you move the slider, the selected density level is mapped to a corresponding WiFi mode, beacon rate, minimum legacy rate, and minimum MCS rate. The available settings depend on the WiFi mode that you select for the radio (see Change the WiFi mode for a radio on page 87). The default WiFi mode for the 2.4 GHz radio is 11ng.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Manage the advanced radio features You can manage the advanced radio features that are described in the following sections: • • • • • • • Manage the advanced WiFi settings for the radios Manage the maximum number of clients for a radio Manage the broadcast and multicast settings for a radio Manage sticky clients Manage load balancing for the radios Manage the ARP proxy Manage the amount of broadcast traffic For information about the bas
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays. 4. Select Management > Configuration > Wireless > Advanced. 5. Configure the settings as described in the following table. The descriptions in the table apply to both radios. You can specify the radio settings for the 2.4 GHz and 5 GHz radios individually, but the 802.11n 256 QAM feature applies to the 2.4 GHz radio only and the MU-MIMO and 802.11h features apply to the 5 GHz radio only.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Setting Description Max. Wireless Clients Enter the maximum number of WiFi clients that can simultaneously associate with the radio. The range is from 1 to 200. The default is 64 WiFi clients. RTS Threshold Enter the Request to Send (RTS) threshold. The range is from 256 to 2346. The default (256-2346) is 2346.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description MU-MIMO By default, the MU-MIMO Enable radio button is selected and multiuser MIMO (MU-MIMO) is enabled. To disable MU-MIMO, select the MU-MIMO Disable radio button. 802.11ac Wave 2 supports MU-MIMO, which enables multiple users to receive data from the access point simultaneously using the same channel.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To manage the broadcast and multicast settings for a radio: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Manage sticky clients During roaming, sticky clients do not change to an access point with a better signal but remain associated with (that is, stick to) their initial access point, even though the quality of the connection to that access point is degraded. Such a situation causes delay for other clients that are associated with that access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Load Balancing page displays. 5. Either select or clear the Force Sticky Clients To Disassociate check box. Selecting the check box forces sticky clients to disassociate from a radio. Clearing the check box allows sticky clients to remain associated with a radio. 6. Click the Apply button. Your settings are saved.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual point. Clients with an RSSI below the defined minimum are rejected. Even though this is a global setting, it is implemented per radio. Note: If a client is rejected but persistently tries to associate with the access point, the access point grants access to that client. You can change the default settings for each type of load balancing, or completely disable one or more types of load balancing. To manage load balancing for the radios: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > Wireless > Advanced > Load Balancing. 5. To globally enable load balancing for the radios, select the Load Balancing Mode Enable radio button. The page adjusts and displays a slider for each type of load balancing and each radio. By default, load balancing is disabled. When you enable load balancing, all three types of load balancing are enabled.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual which the radio does not accept the client association. For each radio, the minimum RSSI value is 1, the maximum value is 50, and the default value is 23. 8. Click the Apply button. A pop-up warning window opens. 9. Click the OK button. The pop-up window closes and your settings are saved. The radio or radios restart and WiFi clients might need to reconnect.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Select one of the following radio buttons • Enable. The ARP proxy is enabled. This is the default setting. • Disable. The ARP proxy is disabled. Broadcast traffic on the radios might increase. 6. Click the Apply button. Your settings are saved.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > Wireless > Advanced > Broadcast Enhancements. The Broadcast Enhancements page displays. 5. Select one of the following radio buttons • Enable. The broadcast enhancements are enabled. • Disable. The broadcast enhancements are disabled. This is the default setting. 6. Click the Apply button. Your settings are saved.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To set a data volume limit for the access point: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Select the Data Volume Limit check box. 6. In the Data Volume Limit Setup section, specify the following settings, which apply to SSIDs collectively, whether or not you set a data volume limit for an SSID in Step 7: a. Monthly limit. Enter the total monthly data volume limit in MB for the access point, that is, for all SSIDs collectively.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. In the SSID Profiles section, specify the following settings for any individual SSID for which you want to set a percentage of the total monthly data volume limit: a. No Data Volume Limit. To specify that the data volume limit applies to the SSID, clear the No Data Volume Limit check box for the SSID. If you leave the check box selected, no data volume limit applies to the SSID, which means that the SSID is assigned 100 percent.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. In the Data Volume Limit Policy on SSID Profile section, specify the following settings that apply to each individual SSID for which you set a profile data volume limit in Step 7: a. Pop-up a warning message. Specify the percentage of the profile data volume limit for an SSID that, if exceeded, causes a pop-up message to be displayed.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The following figure shows a WiFi repeating scenario with a WiFi base station on the left side and a single WiFi repeater on the right side. Figure 8. WiFi bridge configuration between two access points To use a WiFi bridge, you cannot use the auto channel feature for the access point and the SSID broadcast must be enabled.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • Both access points must be on the same LAN IP subnet. That is, all of the access point LAN IP addresses are in the same network. • All LAN devices (wired and WiFi computers) are configured to operate in the same LAN network address range as the access points. Note: If you are using the access point as the base station with a non-NETGEAR access point as a repeater, you might need to change more configuration settings.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The WDS profile page displays. 6. Select the Band 2.4 GHz or 5 GHz radio button. Your selection determines the radio band on which the WDS is established. For countries that do not support dual-band operation, you cannot select the radio. 7. Select the VAP Enable radio button. By default, a WDS profile is disabled. 8. Configure the WDS profile settings as described in the following table.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 10. Configure the WiFi bridge settings on the access point at the other end of the WiFi bridge and restart that access point. If the device at the other end of the WiFi bridge is a NETGEAR model WAC505, WAC510, WAC540, or WAC564 access point, you do not need to restart it. The WiFi bridge is established. 11. Verify connectivity across the LANs of both access points.
5 Manage Access and Security This chapter describes how you can manage access and security features and user accounts. The chapter includes the following sections: • • • • • Block specific URLs and keywords for Internet access Manage local MAC access control lists Manage user accounts Manage neighbor AP detection Set up RADIUS servers Note: For information about essential WiFi security (network authentication and encryption), see Set up an open or secure WiFi network on page 48.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Block specific URLs and keywords for Internet access You can set up a blacklist by specifying URLs (web addresses) for which Internet access must be blocked. You can also specify keywords that cause the access point to reject URLs that contain those keywords. To set up a blacklist with URLs and keywords for which Internet access must be blocked: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Select the Enable radio button. 6. Compose the blacklist in the following ways: • Blocked URLs. To add a URL to the blacklist, type or copy the URL in the upper field (to the left of the upper Add button) and click the upper Add button. You can also select one or more URLs from the Popular URL list by selecting the check boxes for the URLS and clicking the << Move button.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Manage local MAC access control lists The access point supports eight local access control lists (ACLs) that are based on MAC addresses. Each local MAC ACL can contain a total number of 256 MAC addresses.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual By default, these MAC ACLs are disabled and do not include any stations. You can manually add devices, import devices (see Import an existing MAC access control list on page 129), or do both. You can use a MAC ACL to control which WiFi devices (stations) can access a WiFi network. You can apply one MAC ACL to more than one WiFi network. To manually set up a MAC ACL: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Click the group name for the MAC ACL that you want to set up. The previous figure shows some examples. Devices in the Available Stations table are automatically detected by the access point and are common to all MAC ACLs, which allows you to add a device to more than one MAC ACL. A neighboring station displays as Neighbor and a connected station displays as connected. 6.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 8. Compose the ACL in the following way: • • For an ACL for which you selected the Allow radio button in Step 7, do the following: - To manually add a device to the Trusted Stations table, enter the MAC address in the format 00-00-00-00-00-00 in the field below the Trusted Stations table, and click the Add button. The device is added to the Trusted Stations table.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual WiFi devices in the Trusted Stations table can access the WiFi network to which you apply the ACL. WiFi devices in the Untrusted Stations table cannot access the WiFi network to which you apply the ACL. Import an existing MAC access control list You can import an existing access control list (ACL) that is based on up to 256 MAC addresses.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Click the group name for the MAC ACL that you want to set up. The previous figure shows some examples. Devices in the Available Stations table are automatically detected by the access point and are common to all MAC ACLs, which allows you to add a device to more than one MAC ACL. A neighboring station displays as Neighbor and a connected station displays as connected. 6.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 9. Import and compose the ACL in the following way: • For an ACL for which you selected the Allow radio button in Step 7, do the following: a. Replace or merge the MAC addresses in the import list with the MAC addresses in the Trusted Stations table (if any are already in the table) by selecting one of the following radio buttons: - Replace. MAC addresses in the Trusted Stations table are replaced with the ones in the import list.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 10. Click the Apply button. Your settings are saved. For information about manually adding MAC addresses to those in the Trusted Stations table or Untrusted Stations table, see Manually set up a MAC access control List on page 125. For more information about applying an ACL to a WiFi network, see Select a MAC ACL for a WiFi network on page 68.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > User Accounts. 5. Click the add user account icon.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Change the settings for a user account You cannot change the access privilege for the default admin user account. To change the user name, password, or access privilege for a user account: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Remove a user account You can remove a user account that you no longer need. You cannot remove the default admin user account. To remove a user account: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual in the Unknown AP List. You can add access points that you are familiar with to the Known AP List. You can also import a list of known access points in the Known AP List. CAUTION: Access points in the Unknown AP List require further investigation. They could be rogue access points, which use the SSID of a legitimate network. These types of access points can present a serious security threat.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays. 4. Select Management > Configuration > Security > Neighbor AP. The page that displays lets you select the radio band (2.4GHz or 5GHz). 5. Click the > button to the left of the radio band. The Neighbor AP page displays for the selected radio band. 6. Select the Enable Neighbor AP check box. 7. Click the Apply button. Your settings are saved. Neighbor AP detection is now enabled. 8.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 9. To move access points from the Unknown AP List to the Known AP List, do the following: a. Click the Unknown AP List tab. b. If no access points display, click the Refresh button. c. Select the check boxes for the access points that you are familiar with. d. Click the << Move to Known AP List button. e. Click the Known AP List tab. The selected access points display in the Known AP List.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual For information about enabling neighbor AP detection, see Enable neighbor access point detection and move access points to the Known AP List on page 136. To import a list with MAC addresses of known neighbor access points in the Known AP List: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. Click the > button to the left of the radio band. 6. To download a sample of an AP list in the format that is required for importing in the Known AP List, click the Download Sample link. 7. Import and compose the Known AP List in the following way: a. Replace or merge the MAC addresses in the import list with the MAC addresses in the Known AP List by selecting one of the following radio buttons: • Replace.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Set up RADIUS servers If you use WPA2 Enterprise security or a RADIUS MAC ACL, you must set up RADIUS servers for authentication, accounting, or both authentication and accounting using RADIUS. You must set up primary IPv4 servers and you can set up secondary IPv4 servers.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > Security > RADIUS Settings. 5. For each RADIUS server that you want to set up, configure the following settings: • IPv4 Address. Enter the IPv4 address of the RADIUS server. The access point must be able to reach this IP address. • Port. Enter the number of the UDP port on the access point that is used to access the RADIUS server. For authentication servers, the default port number is 1812.
6 Manage the Local Area Network and IP Settings This chapter describes how you can manage the local area network (LAN) and IP settings of the access point. The chapter includes the following sections: • • • • • • • • • • Disable the DHCP client and configure a LAN or WAN IP address Enable the DHCP client Set the 802.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Disable the DHCP client and configure a LAN or WAN IP address By default, the DHCP client of the access point is enabled and the access point receives an IP address from a DHCP server in your network. How your access point receives its IP address depends on whether it functions in AP mode (which is the default system mode) or Router mode: • AP mode.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays. 4. Select Management > Configuration > IP > LAN.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Router mode: Disable the DHCP client and specify a fixed WAN IP address To configure a fixed (static) IP address connection, you need the IP address information that your Internet service provider (ISP) gave you when you signed up for the Internet service. To disable the DHCP client and specify a fixed WAN IP address if the access point functions in Router mode: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. From the WAN Interface Type menu, select Static. The page also displays the WAN Interface field, which is fixed at WAN (Ethernet Port). 6. Specify the settings that are described in the following table. Setting Description IP Address IP address in the range that is used by your Internet modem. Subnet Mask The subnet mask must be compatible with your Internet modem. (The subnet mask is usually 255.255.255.0.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To specify the WAN PPPoE settings if the access point functions in Router mode: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Setting Description User Name The user name that your ISP gave you for the PPPoE connection or that you personalized. Password The password that your ISP gave you for the PPPoE connection or that you personalized. Connection Mode From the Connection Mode menu, select one of the following options: • Automatic. After you click the Apply button, the access point automatically establishes a PPPoE connection with the ISP. • Manual.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Enable the DHCP client By default, the DHCP client of the access point is enabled and the access point receives an IP address from a DHCP server.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > IP > LAN. 5. Select the Enable radio button. The fields are masked. 6. Click the Apply button. Your settings are saved. The access point restarts with the new IP settings. It might take a while before the access point receives its IP address setting from the DHCP server.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Set the 802.1Q VLAN and management VLAN The 802.1Q VLAN protocol on the access point logically separates traffic on the same physical (wired) network. This protocol can work with tagged and untagged VLANs, as follows: • Untagged VLAN. The access point sends untagged frames from its Ethernet interface. Incoming untagged frames are assigned to the untagged VLAN. By default, the untagged VLAN is VLAN 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual By default, the management VLAN is VLAN 1. If you change the VLAN ID, be sure that the VLAN ID is supported on your network. 7. Click the Apply button. Your settings are saved. The access point restarts with the new VLAN settings. Router mode: Set the 802.1Q VLAN and management VLAN To set the 802.1Q VLAN and management VLAN when the access point functions in Router mode: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 5. To change the 802.1Q VLAN, either clear or select the Untagged VLAN check box: • Untagged VLAN. By default, the Untagged VLAN check box is selected. The access point sends untagged frames from its Ethernet interface. Incoming untagged frames are assigned to the untagged VLAN. By default, the untagged VLAN is VLAN 1 but you can enter another VLAN ID in the field if that VLAN ID is supported on your network. • Tagged VLAN.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual AP mode only: Specify an existing domain name You can specify an existing fully qualified domain name (FQDN) for the access point so that you can access the access point by using a domain name instead of an IP address. The FQDN must be a domain name that is registered with a Domain Name System (DNS) provider. The following are the requirements for the FQDN: • The length can be from 1 to 64 characters.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > IP > LAN. 5. In the Fully Qualified Domain Name field, specify the FQDN. 6. Click the Apply button. Your settings are saved. The access point attempts to resolve the FDQN to an IP address. Enable or disable Spanning Tree Protocol For locations where multiple access points are active and redundant network paths might be present, Spanning Tree Protocol (STP) can prevent network loops.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > General. The General page displays. 5.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > General. The General page displays. 5. Select one of the following radio buttons: • Enable. IGMP snooping is enabled. • Disable. IGMP snooping is disabled. This is the default setting. 6. Click the Apply button.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > Ethernet LLDP. The Ethernet LLDP page displays. 5. Select one of the following radio buttons: • Enable. LLDP is enabled. This is the default setting. • Disable. LLDP is disabled. CAUTION: If the access point receives power from a PoE switch and you disable LLDP, power to the access point might be turned off after you click the Apply button.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > System > Advanced > UPnP. The UPnP page displays. 5. Select one of the following radio buttons: • Enable. UPnP is enabled. This is the default setting. • Disable. UPnP is disabled. 6. Click the Apply button. Your settings are saved.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 177). If it is, the management VLAN DHCP server (the default DHCP server) of the access point is enabled and assigns IP addresses to clients of the default WiFi network. To manage the default DHCP server: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > IP > LAN. The settings of the default DHCP server apply to the management VLAN, which, by default, is VLAN 1. For information about setting the 802.1Q VLAN and the management VLAN, see Set the 802.1Q VLAN and management VLAN on page 153. By default, the Management VLAN DHCP Server Enable radio button is selected. 5. Specify the settings that are described in the following table.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description Primary DNS The IP address of the primary Domain Name System (DNS) server that is used by your Internet modem. By default, the address is 8.8.8.8. Secondary DNS The IP address of the secondary DNS server that is used by your Internet modem. By default, the address is 8.8.4.4.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description Subnet Mask Enter the subnet mask that is used for all IP addresses in the DHCP IP address range. Gateway The IP address of the gateway that is used by your Internet modem. Primary DNS The IP address of the primary Domain Name System (DNS) server that is used by your Internet modem. Secondary DNS The IP address of the secondary DNS server that is used by your Internet modem.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To disable a DHCP server: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual You can remove a DHCP server that you no longer need. To remove a DHCP server: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Enable or disable inter-VLAN routing The information in this section applies only when the system mode of the access point is Router mode (see Change the system mode to Router mode or AP mode on page 177). By default, inter-VLAN routing is enabled and clients of different WiFi networks (each with a unique VLAN) can communicate with each other. You can select the VLANs that participate in inter-VLAN routing.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • To disable inter-VLAN routing, select the Disable radio button. 6. Click the Apply button. Your settings are saved.
7 Manage and Maintain the Access Point This chapter describes how you can manage and maintain the access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Change the management mode to NETGEAR Insight or Web-browser The access point can function in one of the following management modes: • NETGEAR Insight mode. For NETGEAR Insight Premium and Insight Pro subscribers, you can manage the access point remotely from a mobile device on which the NETGEAR Insight app is installed or through the Insight Cloud portal. The NETGEAR Insight mode is the default setting.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Change the system mode to Router mode or AP mode The access point can function in one of the following system modes: • AP. Select the AP radio button to let the access point function with its router functionality disabled. This is the default setting. When the access point is in AP mode, connect the WAN PoE port of the access point to your network. • Router.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Configuration > System > Basic. The General page displays the basic system settings. 5. Select one of the following radio buttons: • AP. The access point functions in AP mode. This is the default setting. • Router. The access point functions in Router mode.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Set the time zone The access point might detect the time zone automatically or you might need to adjust the time zone and daylight saving time settings. When the access point synchronizes its clock with a Network Time Protocol (NTP) server, the page shows the date and time. If the page does not show the correct date and time, you might need to set the time zone and adjust the daylight saving time setting.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Manage the syslog settings If a syslog server is present on your network, you can configure the access point to send its system logs to the syslog server. To manage the syslog settings and enable the syslog function: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Your settings are saved. Manage the firmware of the access point The access point firmware is stored in flash memory. You can check to see if new firmware is available and upgrade the access point to the new firmware. You can also visit the NETGEAR support website, download the firmware manually to a local computer, and update the access point to the new firmware.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To check for new firmware and upgrade your access point: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Manually download firmware and upgrade the access point Downloading firmware to a local computer and upgrading the access point are two separate tasks that are combined in the following procedure. After you upgrade the access point to new firmware, the old firmware is saved as backup firmware so that you can revert to it (see Revert to the backup firmware on page 188).
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. Make sure that Local is selected from the Upgrade Options menu. Local is the default selection. 8. Locate and select the firmware file on your computer by doing the following: a. Click the Browse button. b. Navigate to the firmware file. The filename ends in .tar. c. Select the firmware file. 9. Click the Upgrade button. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the upgrade.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Use an SFTP server to upgrade the access point If someone (usually the network administrator) places new firmware on a secure FTP (SFTP) server in the network, you can load the firmware from the SFTP server and upgrade the firmware of the access point. To upgrade the firmware of the access point from an SFTP server: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual WARNING: To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting and the Power LED remains solid green. The firmware upgrade process takes several minutes. When the upgrade is complete, the access point restarts. 8.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays. 4. Select Management > Maintenance > Upgrade > Backup and Restore > Backup Settings.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Reboot the access point from the local browser interface If you cannot physically access the access point to reboot it (that is, disconnect the power and reconnect the power), you can use the local browser interface to reboot the access point. To reboot the access point: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Schedule the access point to reboot You can schedule the access point to reboot at a time that is more convenient for the network, for example, when you do not expect any WiFi clients (or only a few) to be connected to the access point. To schedule the access point to reboot: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Return the access point to its factory default settings Under some circumstances (for example, if you lost track of the changes that you made to the access point settings or you move the access point to a different network), you might want to erase the configuration and reset the access point to factory default settings.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To reset the access point to factory default settings: 1. On the left side of the access point, locate the recessed Reset button. 2. Using a straightened paper clip, press and hold the Reset button for at least 10 seconds. Note: If you hold the Reset button for less than 10 seconds and then release it, the access point reboots rather than returning to its factory default settings. 3. Release the Reset button.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual To enable SNMP and manage the SNMP settings: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens. If your browser does not display the login window but displays a security warning, dismiss the warning.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 6. Specify the following settings: • Read-Only Community Name. The community string that allows the SNMP manager to read the access point’s MIB objects. The default is public. • Read-Write Community Name. The community string that allows the SNMP manager to read and write the access point’s MIB objects. The default is private. • Trap Community Name.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > LED Control. The LED Control page displays. 5. Select one of the following radio buttons: • Enable All LEDs. All LEDs are enabled. This is the default setting. • Disable All LEDs. All LEDs are disabled. • Enable Power LED. All LEDs are disabled except for the Power LED. 6. Click the Apply button. Your settings are saved.
8 Monitor the Access Point and the Network This chapter describes how you can monitor the access point and the network.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual View the access point Internet, IP, and system settings To view the access point, Internet, IP, and system settings: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (If the page width on your device is narrow, these panes might be located elsewhere on the Dashboard.) • • Connection Status Information pane. The Connection Status Information pane is in the top, left corner of the Dashboard (if the page width on your device is sufficient; otherwise, it might be elsewhere) and displays the following: - Status of the connection to the NETGEAR Insight cloud-based management platform, if any.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The page shows four sections: • System Information section. The following settings are displayed: - System Name. The access point NetBIOS name. - System Mode. The access point system mode (AP or Router). - Wan MAC Address. The MAC address of the WAN Ethernet port of the access point. - Lan MAC Address. The MAC address of the LAN Ethernet port of the access point. - Wireless MAC Address for 2.4 GHz. The MAC address of 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual - Current Time. The current system time of the access point. - Uptime. The time since the access point was last restarted. • AP Interface Status. A green icon indicates that the interface is in use. A gray icon indicates that the interface is not in use. • IPv4 Settings section. The following settings are displayed: • - IPv4 Address. The IPv4 address of the access point. - Subnet Mask. The subnet mask of the access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Dashboard page displays. 4. Locate the Radio Information pane at the top, right corner of the Dashboard page (if the page width on your device is sufficient; otherwise, it might be elsewhere). The following settings are displayed: • Radio status (If the 2.4 GHz or 5 GHz icon is displayed as gray, the radio is turned off.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 6. To view more detailed information, select Management > Monitoring > System. The page shows four sections: • System Information section. The following settings are displayed: - System Name. The access point NetBIOS name. - System Mode. The access point system mode (AP or Router). - Wan MAC Address. The MAC address of the WAN Ethernet port of the access point. - Lan MAC Address.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual - Serial Number. The serial number of the access point. - Current Time. The current system time of the access point. - Uptime. The time since the access point was last restarted. • AP Interface Status. A green icon indicates that the interface is in use. A gray icon indicates that the interface is not in use. • IPv4 Settings section. The following settings are displayed: • - IPv4 Address. The IPv4 address of the access point.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual View client distribution, connected clients, and client trends To view the clients that are connected to the access point, either over WiFi or through an Ethernet connection: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The Recent Clients pane shows the top 5 recently connected clients list. 5. To see how the clients are distributed over the radios, click the Radio button in the Client Distribution pane. The page adjusts and shows the types of clients for each radio. 6.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 11. To view more information about currently connected WiFi and wired clients, select Management > Monitoring > Connected Clients. By default, the Wireless Clients tab is selected and the connected WiFi clients display. (For information about wired clients, see Step 14). For each radio, the page displays the number of connected clients and the maximum number of supported clients.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual • State. The QoS state of the connection. • Type. The type of WiFi security that is used for the connection. • Device Type. The type of device that the client is. • Mode. The WiFi mode of the connection. • Status. The security status of the connection. • Idle Time. The time that the client remained idle. • Assoc Time Stamp. The time that is associated with the information on the Detailed Client Information page. • Vlan ID.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual View WiFi and WAN traffic, traffic and ARP statistics, and channel utilization To view WiFi and WAN (wired) traffic, traffic and ARP statistics, and channel utilization: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point. A login window opens.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 6. To view channel utilization, do the following: a. Click the Channel Utilization button. The graph shows the channel utilization for the 2.4 GHz radio. b. To view the channel utilization for the 5 GHz radio, click the 5 GHz button. c. To view more information, point to a bar. 7. To change the period over which information is filtered and displayed, select the number of recent hours from the menu to the right of the buttons. 8.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual View or download tracked URLs If you enabled URL tracking for a WiFi network (see Enable or disable URL tracking for a WiFi network on page 66), you can view the tracked URLs by URL, WiFi client, and SSID. You can also download a URL tracking report as a .csv file. To view or download tracked URLs: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Monitoring > URL Tracking. By default, the table shows the URLs that were accessed, each with the MAC address of the WiFi client that accessed the URL, the associated SSID, and the number of times that the WiFi client accessed the URL. 5. To view additional information, click the … link to the right of a MAC address or SSID. 6. To view URL tracking information by WiFi client, do the following: a.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 7. To view URL tracking information by SSID, do the following: a. From the menu, select SSID. The table shows the SSIDs and the first URL of the list of URLs that were accessed on the SSID. b. To view all URLs that were accessed on the SSID, click the … link to the right of the first URL. A pop-up window opens and displays all URLs that the were accessed on the SSID. c. Click the Close button. The pop-up window closes. 8.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If your browser does not display the login window but displays a security warning, dismiss the warning. For more information, see Dismiss a browser security warning on page 45. 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual WARNING: After you clear the log entries, you can no longer save or download them. 8. To clear the log entries, click the Clear button. View a WiFi bridge connection You can view whether a WiFi bridge is established and view the function (master or slave), MAC addresses, and IP addresses of the access points that form the WiFi bridge. To view a WiFi bridge connection: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual View the data volume consumption If you enabled data limits for one or more WiFi networks (see Set a data volume limit for the access point on page 113), you can view the data volume consumption and volume status details. To view the data volume consumption and volume status details: 1.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual At the top, the page states the start date and time of the data volume counter, the current date and time, and the total volume that is left in relation to the data volume limit that you set. For each SSID, the table shows the allocated data (which is the allocated SSID percentage of the total monthly data volume limit that you set), the uploaded and downloaded data, and the total data consumption. 5.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The icon shows a number, indicating the total number of new alarms and notifications since the last time that you viewed alarms and notifications. 5. Click the alarm bell icon. The pop-up window shows the alarms (indicated by a red bell) and notifications (indicated by a blue bell) with a description and time. 6. To view more alarms and notification, scroll down in the pop-up window.
9 Diagnostics and Troubleshooting This chapter describes how you can capture WiFi packets and troubleshoot the access point and network.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Capture WiFi and Ethernet packets You can capture WiFi and Ethernet packets that are received and transmitted by the access point and save the file with captured packets to your computer. During the packet capture process, normal functioning of the access point is not affected.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual 4. Select Management > Diagnostics > Packet Capture. 5. Specify the settings that are described in the following table. Setting Description Capture Interface From the Capture Interface menu, select one of the following interfaces on which packets must be captured: • brtunk. All packets are captured, that is, packets on the Ethernet interfaces, 2.4 GHz radio, and 5 GHz radio. This is the default setting. • Eth0.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual (Continued) Setting Description Client Filter MAC If you select the Client Filter check box, enter the client’s MAC address to capture Address the packets only for the specific client on the selected interface. You must enter the MAC address in hexadecimal format with each octet separated by a hyphen, for example 00-11-22-33-44-55.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight App on page 27). The Dashboard page displays.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Check the Internet speed You can check the Internet speed of the access point. The results might be helpful if you want to set bandwidth rate limits (see Set bandwidth rate limits for a WiFi network on page 70). To check the Internet speed: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection. 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Quick tips for troubleshooting If your network is unresponsive or does not function normally, restart your network: 1. Unplug the Ethernet cable from the access point to your network switch or Internet modem. 2. If you use a power adapter, disconnect it from the access point. 3. Plug in the Ethernet cable from the access point to your network switch or Internet modem. Wait two minutes. 4.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you cannot connect over an Ethernet cable to the access point, try the following: • Make sure that the Ethernet cables are securely plugged in. • Make sure that your network includes a DHCP server that can issue an IP address to the access point or, if your access point requires a fixed (static) IP address, that the IP address and subnet are correct.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Power LED is off If you use a Power over Ethernet (PoE) connection and the Power LED and other LEDs are off when the Ethernet cables are connected, do the following: • Make sure that the Ethernet cable between the access point and the PoE switch is correctly connected at both ends.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Power LED is blinking amber continuously When you turn on the power to the access point, the Power LED lights solid amber temporarily and then turns solid green, indicating that the startup procedure is complete and the access point is ready. During regular operation, the only time that the Power LED blinks amber temporarily is when firmware is being upgraded.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you use a power adapter with the access point, disconnect and reconnect the power adapter and wait five minutes to see if the Insight LED lights solid blue. 6. Use the Reset button to return the access point to its factory default settings. For more information, see Use the Reset button to reset the access point on page 196. If the error persists, a hardware problem might exist.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Troubleshoot the WiFi connectivity If you are experiencing trouble connecting over WiFi to the access point, try to isolate the problem: • Make sure that the WiFi settings in your WiFi device and access point match exactly. For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the access point and WiFi device must match exactly.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If you manually entered a DNS address when you set up the access point (that is, the access point uses static IP address settings), reboot your computer and verify the DNS address. Alternatively, you can configure your computer manually with DNS addresses, as described in your operating system documentation. • Your computer might not use the correct TCP/IP settings.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Changes are not saved If you are logged in to the access point’s local browser interface and the access point does not save the changes that you make on a page, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab or your changes are lost. • Click the Refresh or Reload button in the web browser.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual if you enter the wrong password twice but enter the correct password at the third login attempt, the two failed login attempts are erased from memory after 30 minutes. • If the number of failed login attempts is larger than the number of allowed retry attempts, the counter for failed login attempts is reset after 24 hours.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices.
A Factory Default Settings and Technical Specifications This appendix includes the following sections: • • Factory default settings Technical specifications 241
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Factory default settings You can reset the access point to the factory default settings, which are shown in the following table. For more information about resetting the access point to its factory settings, see Return the access point to its factory default settings on page 196. Table 3. Factory default settings Feature Default Setting Management and login settings Management mode NETGEAR Insight management mode User login URL 192.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Table 3. Factory default settings (Continued) Feature Default Setting Security WPA2 Personal (which is WPA2-PSK) WiFi password (network key): sharedsecret RF channel Auto. The available channels depend on the region. WLAN settings for an individual WiFi network (SSID or VAP) WiFi communication Both the 2.4 GHz radio and the 5 GHz radio are enabled.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Table 3. Factory default settings (Continued) Feature Default Setting Channel Auto WiFi schedule None Wi-Fi Multimedia (WMM) Enabled WMM powersave Enabled Advanced WiFi settings for all WiFi networks (SSIDs or VAPs) Number of WiFi clients Default: 64 per radio Maximum: 200 per radio Beacon interval 100 millisec. 802.11n 256 QAM Disabled for the 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Technical specifications The following table shows the technical specifications of the access point. Table 4. Technical specifications Feature Description Supported WiFi radio frequencies and WiFi modes 2.4 GHz band: 802.11ng, 801.11bg, and 802.11b 5 GHz band: 802.11ac, 802.11na, and 802.11a Supports 2.4 GHz and 5 GHz concurrent operation Maximum theoretical throughput About 1300 Mbps simultaneous throughput (400 Mbps on the 2.
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual Table 4. Technical specifications (Continued) Feature Description Power adapter (The power adapter is not included but can be ordered as an option) 12 VDC, 2.5A The plug is localized to the country of sale. Hardware interfaces One WAN PoE port and one regular (non-PoE) LAN port, both of which are 10/100/1000BASE-T RJ-45 ports with Auto Uplink (Auto MDI-X). If you do not use a power adapter, the PoE port requires 802.3af (PoE) power.
