Owners manual

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6
6. Troubleshooting
This chapter provides information about troubleshooting the access point. After each problem
description, instructions are given to help you diagnose and solve the problem. For the common
problems listed, go to the section indicated.
• Is the access point on?
Go to Troubleshoot the Basic Functions on page 128.
• Did I connected the access point correctly?
Go to Troubleshoot the Basic Functions on page 128.
• I cannot access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN From a WiFi Computer on page 129.
• I cannot access the access point from a browser.
Go to You Cannot Configure the Access Point From a Browser on page 130.
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 131.
• Problems with the LAN connection occur.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility on page 131.
• I cannot remember the access point’s configuration password.
Go to Change the Administrator Password on page 65.
• I want to clear the configuration and start over again.
Go to Restore the Access Point to the Factory Default Settings on page 62.
• The date or time is not correct.
Go to Problems With Date and Time on page 133.
The access point provides a packet capture tool that enables you to perform problem
diagnoses. For information about how to use this tool, see Use the Packet Capture Tool on
page 133.